You guys are great. Thank you
SONYAM H
Customer Reviews for Chrisler Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There employee at Their Chrysler Ave., Schenectady, NY location couldn’t understand or speak a word in English. This is America, United States of America. English is our language you should not work or reside here as a citizen, If you cannot read right spell, especially speak our English language, he held his phone up to translate our conversation back-and-forth and I wouldn’t do it. Our ancestors all came here to make a better life for themselves And in doing so we all became American citizens so when in public speak the American language, English. This is a great disrespect of our country those who have fought for our freedom. I will be sure to boycott U-Haul and spread the word.
willard bThe chain of e mails that came along with this reservation was overwhelming. Other than that it was easy.
RON CLocation is horrible
Alesha EYes
Mukul BHelpful and friendly
Susan RI have had to rent a truck everyday this week. Every single encounter has been frustrating. But to keep it short. Hamburg St, Schenectady NY, could be the worst customer service store in your chain. They completely ignore customers. It took me 45 minutes, waiting til someone waited on me, to find the truck i reserved was not there. I had to go to another location to get the truck. Got to that location and the attendant didn't speak English well, and had NO training on rentals. Another 35 minute wait til the owner came back to the store. However, the owner of the store at 1170 Chrisler Ave, Schenectady is great. He is customer service motivated. He does a good job with the paperwork, he does it quickly and efficiently. Keep him on board, the other store needs alot of help. I will NOT rent there anymore.
christopher mGreat customer service, very friendly staff
john mThe gentleman who checked me out was very pleasant and easy to work with
Michele PNo improvements needed. Excellent customer service always.
margaret jThey did what they said and said what they did. Very clear about hours/rates etc
Eric AThe van was absolutely dirty! The cargo area was covered in concrete dust & pieces. So dirty, you couldn’t even see the pattern in the cargo floor. Looks like construction debris was covering the floor. The van smelled. Dirt was embedded in the door latches, which we had to clean out to get it to close after we partially swept out the back 3 times. We were transporting furniture & other household goods and had to try & prevent the items from getting dirty. The representative didn’t even us the opportunity to review the van’s condition prior to releasing it for rental. We called the rental location to make them aware how dirty it was & agent said to just notate it at dropoff. Had we notated it as “unclean for next rental” we we’ve been charged a cleaning fee. We returned it in better condition than we received it, but it really needs to be SCRUBBED out. We plan to call customer service
William RThe owner was so nice and helpful, the check in and check out was fast, the van was clean and he could t have made it any easier!!!! Very pleased with my experience at the shop and will definitely go there again before anywhere else.
Melissa DThis is a small location which I believe worked to my advantage. I was given great attention and helped with a technical issue I’d of been left to my own on at a larger dealer. I will use this location exclusively for my future needs and send anyone who asks to it. I appreciate the service and professionalism.
Shaun MI believe the gas charged to me was a scam but it is what it is I had approximately 9 miles on the rental and it cost me an eighth of a tank of gas I think that was quite absorbent
douglas hService was excellent, efficient, friendly, and fast Wish the location definitely was somewhere else. The road opens up to four way traffic. Dangerous, blinding and a tight squeeze if more than two customers at a time.
VIVIAN SVery organized and helpful staff. Everything went so smoothly. This is a super spot to rent.
helen hThe shop owner was a nice guy.
Andrew LExcellent service and attitude
THOMASRAY HIt was Sunday. The location was closed.
U Tpaul is very helpful
PARMANAND D