Customer did not leave a comment.Steven W.
Customer Reviews for Chouteau Quick Rental
(U-Haul Neighborhood Dealer)
Kansas City, MO 64117
(Between the Sunfresh grocery store on the west side on the corner)
Services at this Location:
- Mon–Sun10 am–5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ken D.
Customer did not leave a comment.christina W.
Only thing I would say is have more open bed trucks availableAMANDA G.
Customer did not leave a comment.Tarrah S.
Done with uhaulJason H.
Customer did not leave a comment.Kathy G.
Better store front signage would be appreciated. Had to find strictly by address number, then tentative that occupied. Lady was very nice and helpful once location was confirmed.Kathy G.
Customer did not leave a comment.Kathy R.
Customer did not leave a comment.AMI R.
Only want to say Thanks, and see you again soonPHIL M.
Customer did not leave a comment.Peter M.
Excellent staff and service.ABRAHAM H.
Customer did not leave a comment.Randy I.
Might want to move the key box to an easier accessible location, grease the locks so they don't rust and stick badly, and get the fire zone marked so others don't park there and have to come back in the middle of a move so the car doesn't get towed. Just adding up those miles we get charged for. And for the love of all that's holy, fix that horrible excuse for an app. This would have gone a lot smoother if it worked.Julia S.
Customer did not leave a comment.Lauren D.
Customer did not leave a comment.SHALONDA P.
Customer did not leave a comment.David M.
Entire process went extremely smooth. Staff member very friendly. Chilean and welcoming business. Thank you!Leslie M.
Came into the office of screaming and cursing in the back room with a couple of teenage kids, sitting up front yelling at their parents to stop fighting. That was on the pick up. Very unprofessional and they have no business representing your company. The drop off was horrible. There was no one around at 5 PM to receive the trailer. Once someone came out, they told me to back down and around the corner to drop the trailer off. Finally when I was done on hooking it, the guy came back and said will email you all the paperwork. Another horrible experience.Scott L.
When picking up the van, its front tire was quite flat, with a warning appearing on the dashboard. The manager recalled knowing the issue but apologized it had not been fixed prior to our rental. They asked if I minded finding a gas station to pump it up and that if it continued to be an issue to call them and they will send someone to fix it. By the time I located a gas station with functional air I had used up >30 minutes of my short booking time. Thankfully, we completed what we had planned early and could return the van in time. The manager was apologetic again and was otherwise very professional and helpful. The van was generally clean, although there was still dog hair all over the passenger seat - presumably from the previous renter. Not a big deal though. Van drove nicely.Timothy C.
Customer did not leave a comment.Tammy C.
Customer did not leave a comment.Edward M.
Better pricing than some of the other locations, and I was in and out quicklyAntonio W.
They moved, I couldn't find their new location. Finally called them, to find out where they were, he said they had moved to a strip mall, "near the end next to Sally's nails"). No sign on the building, no U-Haul trucks out front to indicate there was an office there, The people were great, no problems with the vehicle or the rental, but it would really help if they werent hiding the office.marshall B.
Hard to find location without easy to see signs for where it is hidden behind the other stores frontsFrederick B.
Continue good customer serviceDavid P.
Customer did not leave a comment.Charles S.
I set up my pickup for 2:30 but whoever had the truck before ran over so I got pushed back 2 hrs which left me alone to move with no helpDAVID G.
Customer did not leave a comment.rick S.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.Dan P.
Teller was nice and helpfulTatiana J.
Quick and simple process and I had a great experience. Only area of improvement could be with quicker times for the alternative contact to receive a phone call so that the check in process can be completed more quickly.Suzan L.
Update your new Chouteau address. Our various searches pulled your old address. I'd also suggest better signs at the new location. No one knows you're there. The young man at the Chouteau store was Awesome.Craig S.
Customer did not leave a comment.Kayleigh R.
Customer did not leave a comment.Alastine W.
Customer did not leave a comment.Hope L.
Customer did not leave a comment.Bonnie W.
My gal was above and beyond helpful. Even went out of her way to save me another hour round trip the next day!!!Shane C.
Customer did not leave a comment.Thomas S.
Welcoming, respectful, took time to explain everything.Kathy R.
Great customer serviceMatthew R.
Customer did not leave a comment.Mechelle Y.
Not so expensive.Ronda F.
Hands down this is the best place to rent any uhaul equipmentKevin L.
Customer did not leave a comment.Brandon W.
Do the oil change in the U-Haul anytime is going to the long distance like thisJean B.
Customer did not leave a comment.SELINA W.
Customer did not leave a comment.Marsha S.
Customer did not leave a comment.JAMES D.
I'd be nice if you had a larger parking lot, but I'm sure you say this every time a large trucks needs to maneuver. Lovely vehicle, smooth running, a bit loud, but that's to be expected. It be really nice if they could be outfitted with rearview cameras. Kinda scary having only side mirrors to go off of. But we got there in one piece. Those blankets are -really- nice. I may have to look into buying a few for myself. Super helpful staff, as was smooth and lovely. Thank you!Lisa D.
Very helpful and understanding people working there. Thank you.Velma F.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Robert D.
Great serviceCorrina M.
Customer did not leave a comment.mohamed A.
Customer did not leave a comment.Byron T.
The furniture blankets I had requested and paid for were not with the truck.Daniel K.
Customer did not leave a comment.Saro S.
Customer did not leave a comment.LaDon H.
Customer did not leave a comment.Ali H.
Customer did not leave a comment.Jo B.
Customer did not leave a comment.Matt A.
Customer did not leave a comment.Rosalyn S.
I would like a credit for fuel I put over $40 in the tank and it was only a little under 3/4 full and it was completely full when I returned it. Your digital login was a pain in the butt to pick up the vehicle early.Joseph H.
Customer did not leave a comment.Georgia W.
Customer did not leave a comment.guitson D.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Kellen W.
More associates to help check in. The gal who was working had several patrons at once and while she did a great job, she needed an extra set of hands.ELIZABETH B.
customer service on a scale of 1-10 (10 being the highest) = 15,52loren E.
Make sure that the truck is safe to drivePHILLIP N.
Customer did not leave a comment.Katie R.
Customer did not leave a comment.CHRISTOPHER H.
customer service on a scale of 1-10 (10 being highest) = 15.73loren E.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.Dianne D.
Customer did not leave a comment.Reginald G.
Clerk was very accommodating to my needs and made the whole process easy.catherine J.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.MARCIAL R.
Customer did not leave a comment.harold T.
They completely recognized they overcharged me, yet didn't reimburse me.MAURICE V.
Service your equipment. Service your equipment. Make sure equipment has been inspected and tested before sending it out.Kathleen U.
Customer did not leave a comment.MERCI C.
Truck had weak brakes and no power. Bogged down on hills with no load. With load feared I wouldn't make it to the top of hill. I was barely crawling along. Difficult to pull out due to no power. Feared I would rear end someone so kept long space. With no power never could get up to speed limit.debra D.
The truck had poor brakes and bogged down on hills. Difficult to pull out since no power. Feared I was going to be in an accident. Had the same truck as I used 3 days ago.debra D.
Make sure the hours posted are updated to match at the store and on the website. One said 9 AM and another said 10 AM.Marie C.
Customer did not leave a comment.Lance G.
Customer did not leave a comment.Daniella S.
They charged me for 2 days even though I returned the trailer before the 24 hrs mark the next day. The little redhead dude said at the counter that it would be fine if I had it back by 4 the next day. When returned the lady behind the counter obviously knew she was about to do it like this based on smug grin she threw me, and said nothing other that "have a nice day". Terrible people make terrible business. Snakes around the north landAlex B.
Customer did not leave a comment.John L.
Customer did not leave a comment.STEVEN B.
Supply a lock for moving trucks.ROBIN H.
Customer did not leave a comment.MARK W.
Front desk clerk was very friendly and helpfulBianca S.