Customer Reviews for Choice Auction of Palm City
(U-Haul Neighborhood Dealer)

165 comentarios

3477 SW Palm City School Ave   Palm City, FL 34990

(772) 288-4014

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.- dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(772) 288-4014

3477 SW Palm City School Ave
Palm City, FL 34990

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.- dom.: 9 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
2.0

Didn't get the dolly which was required for me to move the refridgerator. Had to pay two kids standing at a bus stop $20 each to help me move it. Explained this to customer service, haven't received a refund or discount at all.

Michael M. 
Clasificación:
3.0

El cliente no dejó un comentario.

corinna C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle H. 
Clasificación:
1.0

Truck was only at 1/4 of a tank when picked up and was dropped off at 1/4 of a tank and I have timestamped pictures of the fuel level before leaving and when dropped off. I was charged for fuel level being lower than what it was picked up with. There's no actual office building as well so everything must be done over the phone.

Steven V. 
Clasificación:
3.0

Moving pads and equipment dollies were not on the truck. Choice Auction was very responsive when I called for support!

John L. 
Clasificación:
1.0

Empty lot with no help. Called me twice to tell me they could not check me in till that afternoon. Will never go back !!!

Michael A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheldon M. 
Clasificación:
5.0

Customer service was great, quick and efficient.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer A. 
Clasificación:
1.0

This guy didn't have the truck number on my contract and now I have two separate charges, for way more than my rental price. I did everything I was supposed and UHaul has not. Please fix this immediately or I'm reporting to the FTC.

Brian P. 
Clasificación:
2.0

I made reservations to pick up the 20' truck in Hobe Sound Fl. (Half mile from where I lived) I had to go to Palm City FL which was a much greater distance. This added stress to my move as my driver had to leave work to go get it for me. As a senior citizen I should have had the truck available as reserved in Hobe Sound. Also I had to call Uhaul in Inman SC upon arrival to arrange for the truck and trailer to be brought back to the same Uhaul dealer instead of two places 20 miles apart as you all set up. I asked your person when I rented the trailer the day after the truck to have drop off same place. He stated he couldn't find a place. Thirdly as an elderly person this move was stressful enough with all the hassle from uhaul. I moved to be by my son. I feel Uhaul should have explained more correctly truck sizes. My loaders measured my truck and including attic the truck was under 17 feet. So I had to rent a trailer so I could bring all my contents. I certainly feel my situation with all the above, I am a senior citizen, that Uhaul should reimburse at the very least half of what I paid for truck and trailer . I am a disabled senior and this move was very difficult financially to say the least but need to be by my son. Thank you for your cooperation and understanding in my matter. I look forward to hearing from you soon

JOY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arthur F. 
Clasificación:
4.0

I was apprehensive when my GPS brought me to what appeared to be a vacant lot. The dirt path across the lot had signs that said to call for assistance so I did. The person who answered guided me to my trailer, made sure I was comfortable attaching the trailer to my truck myself, and reviewed the photo of my connections. He even offered to drive to the pickup location to assist if I needed. In the photo I sent him, he noticed that I did not tighten the hitch coupler adequately and made sure I adjusted it properly via photos and text. In less than 15 minutes from the time of arrival I was hooked up and on my way. Drop-off was similar, just as easy, and actually even quicker.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
3.0

The truck pick up was ok with the exception that we had to drive ten miles to pick up a dolly and furniture pads for our move. Other than that, everything was good.

Larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave Y. 
Clasificación:
2.0

I've never seen a uhaul business run by phone service only. This was just an unmanned drop/ pick up location. I'm a woman and had to fine someone to go with me to hook up the trailer because this 6x12 trailer had no tongue jack and sitting on ground. No discount for doing the work ourselves. Uhaul should not allow an unmanned rental lot. Poor poor service.

kathy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle H. 
Clasificación:
1.0

No one was there- empty lot with small sign with number to call. Told to just drop it in this empty field. Finally got receipt thru email 5 hours later.

Bradley S. 
Clasificación:
5.0

My overall experience was less than acceptable. From the initial reservation which I made a week in advance I requested a local provider. I was given a location within 3 miles from my home. Then throughout the week, I received 3 more texts, one was pretty much threatening to cancel my reservation if I did not confirm, then I needed to add all my information including payment information, then the day before pick up it changed to a location 20 miles away, when I called to ask why the rep told me it was because the item I was renting was in high demand and that was the only location that had them. Upon arrival I called the location which is a parking lot with no office on site, I spoke to Mike, who advised me which one of the 2 (High demand) trailers on site I was reserved for. While on the phone verifying information, I asked if I had to come to the office to sign anything and pay, I was told "Oh no I already got your money" which meant he had already charged my credit card without letting me know he was doing this. By far this has been one of the worst customer service experiences I've ever had and for these reasons I probably will never rent from Uhaul again. I am deeply disappointed with this company, whoever changed these processes has created a terrible experience for the consumer. Good luck in the future, you are not the only truck rental business out there, I for one will be looking elsewhere first and only out of desperation would I consider renting from Uhaul again.

Mary Rose S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter H. 
Clasificación:
3.0

Not easy to figure out how to access the truck keys. Called U-Haul and they didn't know what to do. The app said I was in the right spot when I was standing next to the truck. When I dropped off the truck there was no instruction other than to drop the keys in the lockbox. Later I noticed a email asking for photos of the truck and miles etc. Well, that was a little late since I had already dropped off the truck and left the area. Communications and instruction needs to be better and more defined.

Tim T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantal S. 
Clasificación:
1.0

I-haul changed the location for pick up the truck, this location is hide. They charge me 20 usd for gas when I put gas on the same level, I send the picture with the gas level but they never answer back with solutions. Never use this location.

felipe C. 
Clasificación:
2.0

Hard to say it was a field with a sign. drop off and make a phone call

Sara R. 
Clasificación:
4.0

Very convenient

Phouvieng S. 
Clasificación:
5.0

This location was recommended by someone we know who had a great experience at the time. Mike helped me out prior to booking U-Haul and he was great!

jean S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

maritza T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
5.0

Great customer service, easy to use, area is well lit and safe. I wasn't sure how the process worked but when I arrived I called the phone number listed at the site and staff took care of me, they were friendly and efficient. It's a 24/7 location.

michael H. 
Clasificación:
5.0

Everything went smoothly thanks!

Conrad Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory J. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith T. 
Clasificación:
3.0

This was not staffed as I was told it would be. That was not convenient

TIMOTHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren T. 
Clasificación:
5.0

You might have more than a 2x4 handy to lift the tongue on the trailer for us old timers. LOL

JAMES N. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
2.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
2.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

Great Service and communication. Will use again

PEGGY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIK M. 
Clasificación:
5.0

Self service. No one on site. Just drop and leave

Steven H. 
Clasificación:
2.0

I will charge an insurance company where I do not request it and to deliver the truck a problem error in the address

Rafael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael U. 
Clasificación:
4.0

The online check-in site wouldn't let me complete the check-in. I had to call the office (unattended location) to have them complete the transaction. Mike was very helpful.

JAMES K. 
Clasificación:
5.0

Friendly and knowledgeable staff and service.

FLEETWOOD G. 
Clasificación:
3.0

The phone check in process is total garbage I had to call to pickup and drop off that took an hour each time.

WALTER J. 
Clasificación:
1.0

El cliente no dejó un comentario.

GRANT S. 
Clasificación:
5.0

Friendly and helpful staff

WARREN T. 
Clasificación:
1.0

No dolly inside the truck . Office never answered the phone. Charged me for the dolly . Reservation never synced with the app so I lost one hour on the phone trying to fix it while the movers were waiting and charging by the hour. Pitiful service.

JUAN Z. 
Clasificación:
5.0

It was a perfect experience!

Deborah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

Picked up in the rain and an employee helped with an umbrella and check out of the equipment. Very friendly and helpful.

KEITH WILLIAM F. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

Excellent service

CHARLES H. 
Clasificación:
3.0

Location is difficult to find. Either wrong address was provided or gps couldn't locate it correctly. Recommend you check on this. We randomly saw the other uhaul trucks which enabled us to locate

Darlene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH T. 
Clasificación:
5.0

Pick up/drop off method was very very convenient…. Was very pleased

JESSICA D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marilee W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRET B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARNETT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
2.0

El cliente no dejó un comentario.

KENNETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

william M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
3.0

I rented a 6x12 dual axle trailer. Upon arrival, the trailer tongue is sitting on the ground, not a jack stand. That size trailer is too heavy for an average size person to lift two feet off the ground up to the hitch ball. These trailers need to be equipped with at least a hand-crank trailer jack. It is a self serve location so no one is there to help you. Bring a scissor jack and some wood blocks if you want to save your back. Also to hook up you have to block the car pathway since these trailers sit in a parking lot. Trucks and cars end up being blocked for passage as you maneuver to hook up or disconnect.

BRYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Afrieka A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas P. 
Clasificación:
4.0

The only problem was the location was somewhat remote with no assistance available, if I had needed it. I was able to manage by myself, but someone else may need assistance!

Jay M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald L K. 
Clasificación:
5.0

The truck didn't appear like it was clean from the previous person.

Lawson K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trish C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
1.0

There was no one there even though their hours of operation were posted online. My daughter called and spoke to them on the phone. They said it's not usually a drop off location which you might want to take them off your drop off list. Then they said we could self drop off so we did. Since there was no one there to inspect the vehicle I took several pics of the truck to protect myself

Donna D. 
Clasificación:
5.0

You guys were awesome thank you

anissa O. 
Clasificación:
5.0

Palm city location was not open on Sunday for early drop off. Was able to drop off at Stuart location early. Drop off employee was more than helpful she went the extra mile in accommodating. Perfect employee customer service. Should be given an raise

ROBIN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel O. 
Clasificación:
3.0

The trailer wiring connector was bent and had to be straightened before it would plug into my vehicle. After 1000 miles, one of the tires came apart. Emergency roadside assistance was required.

TERRY U. 
Clasificación:
2.0

No help detaching a 6X12 trailer from the car, ended up scratching my bumper. Very few parking spaces to leave the trailer. This was an unattended location.

William R. 
Clasificación:
3.0

Gas in the tank was low and hard to leave it the same. Instead charge extra money for the gas

Josimar O. 
Clasificación:
1.0

Pick up location did not have the trailer I rented, did not confirm/notify me that the trailer I rented was not available, and was closed when I arrived at my reservation time. UHaul agent assisted with getting the rental of a larger trailer completed over the phone. I hooked up and drove away trailer after receiving remote confirmation of my rental.

Erik S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRETT M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW P. 
No se han enviado comentarios para esta ubicación.

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