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Antonie C
Customer Reviews for Childrens Village Academy Technology Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at this time
Leon OIt was great customer service and the truck was clean and easy to drive
Tanisha CGreat customer service great uhual great experience I’m satisfied 5 stars for me
Gloria JScary return location, I was so happy I had my German Shepherd with me… I know it’s not the fault of the UHaul people but whew.. a little scary.
MUHAMAD DEverything was up to part . The consumer’s service was very professional. I would greatly rent from this location again
Alisha JVery Friendly
SERVPRO SScary location and nobody around to help.
Joy WU does everything good
Calvin MThe gentleman I spoke to about the mileage error was very helpful and had the situation sorted out before the end of the day.
Kristina DAs stated above, the location was one that I would recommend not to drop off alone.
Robert STook time for us to get the u haul but we got there
Tiffany LAwesome
Ethel REverything was prefect…
Lakesa GEverything thing was good for me.
Kiesha BOur rental broke down in a very dangerous area due to a mechanical issue that could have been prevented itf the van had been carefully inspected and maintained by a professional mechanic NOTE..this is not on the dealer..this is on Uhaull for lack of maintenance
Trina Lthe man was rude! act like he didn’t want to come to the office and give me help bad business man. i don’t judge based off clothes i don’t care that much but at least look me in my eyes and talk to me. i felt like he didn’t care about anything i was saying. i tried to return the truck called him 3 times but no pick up and no show! don’t recommend that location or his services!
Mikel TMaintain your trucks better and give this place a better fleet to work with!
Kim TU-Haul website was not working well but the very nice owner was able to check me in without problems.
Michael CVery awesome management. Had no issues and will definitely go back for future services.
Antwaun MThe guy that helped us extremely helpful and went the e tra mile for us. We were very pleased.
WILLIAM KThis whole process was a nightmare. Where we initiated our rental didn’t use their facility for pickup. When we finally went where we were supposed to be, our rental wasn’t available. Our rental was delayed because someone else kept it longer than planned. There were no other rentals available in our area. When we were finally able to get it (THE NEXT MORNING!), it only had 1/8 of a tank of gas. The person before us didn’t fill it up. I WILL NOT BE USING U-HAUL AGAIN.
Hillary BTrying to understand why I got charger for equipment substitution?
Marquell BThe gentleman receiving our truck and dollies and blankets did not keep his word and charged us for something we brought right back when he said he would. This makes this establishment not good for U-Haul’s name!We return the trucks he said he would reverse the charges but he did not! Actually he added more to the bill, and I don’t know what those charges are for?
Sean DThe Gentlemen was gracious!
Robin SThis location was open on Sunday where others were not. The way I was treated I don't see any thing that needs changing. I had great customer service.
Lora JReserved an equipment dolly and paid for it yet did not receive it.
Christen GI had a 8:30am pick up. When I got to the location they didn't even open until 9am. Had to wait 40 minutes. Called Raleigh office. Cat helped me. I wasn't a happy customer and she handled it well. The vehicle was clean but in disrepair. The driver side door was hard to close. The ignition was very finicky so I had difficulty starting the truck up at times. The low tire pressure light was on. Had to stop and get air for the tires. The light never went off and there was a tire warning message on the panel. I was just happy to get back to the dealer without incident.
Beverly JSMH.
BARBARA WOur first pick-up location, 1500 W New Bern Rd --did not show up that Saturday for pick up. They did not answer calls or have not even called me back to apologize. I called this location-Childrens Village and they helped me change the reservation. He was great!
CONNIE SGood job
Hillery SI was brought up to a second floor office/beauty salon/music studio. All looked like it had not been cleaned in a very long time. Dust everywhere with piles of various papers and such strewed around. The 20' truck I picked up was not cleaned and the windows were filthy. Not a great start to my move. I was lightly shown how to put my car on the tow, and was instructed to watch YouTube videos if I had any questions.
christopher tKind of sketchy area of town, his office is inside his house, so I just felt uncomformyable. When Uhaul switched my pick up location, they picked a location that had the trailer but not my appliance dolly, so then I had to go elsewhere for the dolly. A Uhaul lady over the phone scheduled my pick up of the dolly for me. The guy running that second location wasn't there, so I left and came back later and he seemed to not know what was happening. When I was paying and scheduling the drop off of the dolly, it looked like it was processed. When I actually dropped it off, the system showed the dolly never left the location.
Nicole LParking directions needs to be more clear. Online directions says to park in Children’s Village Academy parking lot, when the actual Uhaul return is across the street.
Timeka LI was treated most professionally.
Nathaniel JEnjoy and will send other when need it.. Thanks
Brenda PThe lock was extremely hard to get back on the truck. We had to request help and the person was not present so we had to call. This was difficult. The online use is a little difficult as well. You have to upload photos ten times before it will accept it.
Crystal WThe mailbox instructions were out of date
Sarah AThe young man that I dealt with at Washington Street location was awesome
olivia bKeep the good rates...
Temonica IThey were very nice at the Children's Academy
mark jBest UHaul service I had in a while. Scheduled an appointment online for another city and later found out they didn’t have a truck available.Called this great establishment and they took care of me ASAP. I will recommend this service to anyone looking for moving help. Thanks for your great hospitality!
lisa rable to turn in equipment on Sunday was a plus.ample equipment a the last minute. take a bow. great service.
Wade ENot charge 30 for gas when u put gas back like it was.
Lakeshia G