Customer Reviews for Chicos Custom Mufflers LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

WE RESERVED A TRUCK THROUGH PHONE NUMBER TRUCK RESERVATION RENTAL THEY LOOK FOR THE BEST DEALS AVAILABLE THEY CAME UP WITH UHAUL WE WERE GOING TO MANSFDIELD OHIO COMING FROM PECOS TX THEY QOITED 460.00 FOR A ONE WAY WITH UNLIMETED MILES WEPAID THE MONEY THAT NIGHT WENT TO PICK UP IN THE MORNINGTHEY NEW NOTHING OF THE TRUCK RENTAL RENTED ONOTHER TRUCK TOLD THE IT WAS ONE WAY AND LEFT WITH THE TRUCK WENT TO DROP IT OF IT COST 3000.00 WENT HOME LOOKED ON THE COMPUTER IT WAS 7000.00 WENT INTO COMPLAIN IT WENT DOWN TO 3000 WENT HOMEW CHECK COMPUTER IT WENT UP TO 5000. WHAT THE HECK IS GOING ON

Rating:

5.0

Not a thing perfect experience.

Rating:

3.0

Location was closed but with mobile drop off everything was good. Location not the prettiest but it worked.

Rating:

2.0

Drop Off was NOT Archer but Chicos Custom Mufflers LLC · 5002 S Cedar Pecos, TX 79772. Location was closed at 4:30 when we got there. Frustrating part was there was no real way to drop it off after hours. They had the old key return box on a side wall, and a slot for a contract but the contract is now electronic. Tried to do it online but it kept referring me to new rentals, NOT returning current rentals. Called the 1-800 number, they said there was nothing they could do. There was one guy there that said to just drop it off, and their U-Haul lady would process it the next week. It was an open lot so hoped it would be missing by the Monday.

Rating:

5.0

The location was very helpful. However I would not recommend Uhaul to anyone. I had to wait 3 hours in a parking lot for a truck. I made a reservation that was moved to 2 different locations. I called customer service and they either had no trucks or trucks were over 200 miles away. I was moving on Thursday and planned accordingly. The lady at Chicos Mufflers helped me by calling the person that had the truck. Customer service with Uhaul is severely lacking. The $50 off reservation if your truck isn’t there was not honored. I will find friends with trucks or leave everything behind before I ever use Uhaul again.

Rating:

5.0

Great customer service

Rating:

5.0

I turned the equipment in a day early buy they did not check the equipment in until it was a day late and I was charged an extra $20 plus tax. I had to call and they have supposedly given me credit. This shold not have happened

Rating:

5.0

The personal is really nice I like it

Rating:

5.0

Everything was great good service and respectful