Comentarios del cliente para Chicory Road Brothers Storage LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Chicory Road Brothers Storage LLC

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JO ELLEN G. en

Grado:

Your app is a horrible experience. Info is not saved as you go along and it frequently freezes causing you to repeat all information previously entered. When I could not complete the return using the app I was charged an additional 25 to have someone at the location finish it. I will not be using uhaul again

keith H. en

Grado:

They tried to bill for 77 miles when it was 30 by theodometer, only using the online quote from the previous renter of the vehicle. I reserved an appliance dolly online (and spoke to a woman by phone before noon on Friday 10/11/19 to confirm) since I was moving heavy filing cabinets and an old upright freezer) yet they did not have one by 10:00 Monday 10/14/19 when we picked up the truck. We were charged for, but never given the option for Saemove insurance. The total ~ 3.5 hour use cost nearly $20.00 more than it should have. Customer service (interpersonal interaction/ communication & items noted above) was terrible. We will NOT use that agency again!!!

Jo Ellen G. en

Grado:

Check in by app was very tedious. Took 20 mins at location to go through and get app approved.

Karen E. en

Grado:

El cliente no dejó un comentario.

Danny L. en

Grado:

We shouldn’t have to give you 5 contact numbers. That makes no sense. Also, we had completed the early sign up and they still did not have any of our information on file.

Courtney S. en

Grado:

El cliente no dejó un comentario.

Eric D. en

Grado:

Great customer service!

Jim H. en

Grado:

El cliente no dejó un comentario.

MARGARET F H. en

Grado:

Definitely recommend Chicory Road Storage for anyone who is in need of storage space

Kevin P. en

Grado:

after i was done moving, i went to the gas station to put back the gas i used, the tank said that there was 1/2 full, i used the chart that came with the paper work and it said that i needed to put 4 gallons in, i put 4.1 gallons in (costed $ 8.68)and took the truck back and park it. when i got the updated bill it said that the truck gas tank was on 1/2 and they charged me $16.00 for 4 more gallons of gas, i called and ask how that could be and they would not help me at all and insisted that it says that it was on 1/2 and had a o-well attitude, the truck was old and i was wondering if the gas gauge was faulty or someone was siphoning the gas out(the gas cap does not lock). the woman told me that she will re-check the gas gauge and call me back, she never did. never take the truck back when the place is closed or take pictures with dates and time. somethings not right. so moving 31 miles costed me 24.68 in gas.(they charge $4.00 a gal vs $2.17 a gal, why would i pay $4.00 a gal, when i got it at $2.17??????? please check your truck gas gauge, i think it's broken and does not give the right gas usage and or how much is really left in the tank. the truck is old and worn out.

Alexander R. en

Grado:

So He told us she was the one owener keep it over night , they'd be closed. Woke up with police threats. Very unprofessional. Very conniving how they did it with the setup in my bill over $300 get out of here rip off

Teleia K. en

Grado:

I had originally selected a different location for pickup at 10:30am on Lathrop in Racine. When I went to the location they told me the reservation was changed to a new location.. which was in Milwaukee next to the place where I was moving to. They lady at the original location told me at 10:28am on the day of my pickup they tried to reach out to reschedule.. 2 minutes before pickup. They had transferred the reservation 20+ miles way and an hour later. I had to call uhaul customer service and they found this Chicory location had the truck we needed.

Edith T. en

Grado:

El cliente no dejó un comentario.

Dawn R. en

Grado:

The employees were imformative and friendly. They even called to remind me of pick up ! Which was great. You know how you lose track of time when moving.

Deanna H. en

Grado:

El cliente no dejó un comentario.

murl M. en

Grado:

El cliente no dejó un comentario.

Matthew V. en

Grado:

I had a reservation for 8am. I was using the mobile app to pick up my truck. Everything went smoothly up until I had to get my key. The instructions told me to enter a code at the lock box on the building. I entered the code and the box opened but there was no key. The shop didn't open for an hour, so I didn't have anyone to help me out. So I had to waste an hour of my reserved time for someone to show up. The person that works there explained that she didn't want to leave the key in the lock box because she was worried that someone would rent the truck late at night and I wouldn't have a truck for my reservation. It's my understanding that the app won't let you rent the truck after it's reserved, so this should have been a non-issue, but she clearly didn't understand that, nor did she understand that she inconvenienced me an hour for her unnecessary concern. But on top of that, instead of giving me the key to the truck right away, she felt she needed to look up my reservation and make me sign paperwork, which ate up an additional 20 minutes. I was doing everything with the app, and did not require any interaction with any employees, I did not need to sign any extra paperwork. While waiting this unnecessary extra time, I noticed a U-HAUL guarantee sign that said "Right equipment, right location, right on time or you get $50." Well, I only got 2 of those 3 promises and do expect you to make good on the $50.

Paul H. en

Grado:

El cliente no dejó un comentario.

Beth S. en

Grado:

El cliente no dejó un comentario.

Murl M. en

Grado:

El cliente no dejó un comentario.

Davetta C. en

Grado:

El cliente no dejó un comentario.

Paul J. en

Grado:

El cliente no dejó un comentario.

dawn J. en

Grado:

They over charged me when i went to pick up truck the truck died twice the evening i picked it up had to have it jumped then charged me gas fee when i put 10 in gas right before dropping off the truck

James R. en

Grado:

El cliente no dejó un comentario.