The person that helped us at the gas station had no idea what he was doing. He charged us for insurance when we had clearly selected no insurance when we ordered the trailer. When we returned the trailer they said we needed to do an online check in...that doesn't exist so I wasted a whole bunch of time and frustration when it wasn't necessary. You might want to trailer someone from that location on how to better work your system.
Rachel H.
Customer Reviews for Chicago Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Usually I have great experiences with U-Haul trailers. This trailer leaked and my contents were soaking wet after I got to my destination.
Amanda B.Directions were unclear. It took over an hour to speak to a human at Uhaul. What should have taken 15 min to drop off took over an hour.
Michele P.No one there was able to process the rental in or issue a receipt they claim it was because of Covid 🧐🤨
Shelly L.Internet was down
Joseph B.New guy checking out had to wait forever until manager came in
Carmen M.I had no problem with the location or equipment. The staff was friendly at pickup. Uhaul themselves dropped the ball on this one. I needed to do a self checkout because the store was closed on Sunday. I couldn't remember my password to my account and every time I clicked to get a text or email to reset nothing happened. I would get no text or email for a confirmation number. I tried calling Uhaul only to be told I have 30 minute wait and to do stuff online that I was getting absolutely no help with. I was then charged an extra $20 for being late because your website and customer service suck. I returned the trailer after only having it a few hours.
Matthew A.I was charged for a whole extra day because the trailer was 2 hrs late. When I made the reservation there was no set time to return the unit just had to be back that day. Overall the trailer did exactly what I wanted it for. U-Haul should be more considerate of customers that may have been running behind because of traffic or something went wrong and not charge a whole day fee for running late
Thomas H.More selection
William W.Trailer was filthy, full of leafs. Explanation of pickup was done over the store phone because uhaul employee was not present. Return of equipment wasnt explained at all. Employee not present. Was not told I had to return online. Ended up incurring a 20$ charge because of employees ineptitude.
Patrick R.The rental rate was quite high, I had the truck for only two hours and paid $69.00. This was $20.00 more than the charge was three weeks ago. I won't rent a U hall again
harold F.Keep up the good work.
James P.This place is too damn busy. I spent 45 minutes trying to get paperwork completed as the girl also ran the cash register plus they had some kind of BBQ fundraiser in the parking lot.
Gerald D.The trailer had a running light out and the license plate was ripped in half. The lady inside was super nice though. Really liked working with her.
Aaron B.Location was fine Equipment fine When I called U-Haul 800 number they were not helpful at all fir the return
scott R.I get it - the more automation, the better but dang it all, customer service is still important. There is convenience in using the app for check in and check out. Just not the same happy U-Haul experience without knowledgeable friendly people.
Beverly P.No drop box for keys. The clerk inside the gas station could barely muster a grunt to me and said she'd take the keys. I had no clue if she worked for UHaul dealer or not. I felt like this was the worst position to be in....simply leaving the keys to a $25,000 truck with some random person.
KEVIN ERIC W.Easy drop off, it's actually a gas station. But was instructed to leave doors unlocked at drop off?
Katharine G.Have a associate with knowledge not charged extra fees without explaining why or what they are foe
Melvin O.No Truck inventory, no moving blankets/pads. No copy of contract. Took way too long (45min).
Gerald T.Representative was quick and easy to deal with. Had me in and out in less than 5 minutes!
Nathan L.Great, All good.
David C.No inspection was done. Pads had been reserved on the contract, but were not available. I had to go to another location to pick up pads. The truck had not been cleaned.
William A.Truck was well maintained, however inside and outside was very dirty. I cleaned the interior so that I didn't feel like I was sticking to the door, steering wheel, etc. Windshield wipers bad, cleaned all windows and rear view mirrors. Small details that I think could be better.
Jorge D.There is no drop box for key at night
Tina B.Was charged more than was quoted...
JOSHUA W.I had to kill about a dozen cockroaches before I could load anything!
Christine D.Was a very convenient location for me to drop off because it was the closest place to my new house but the man in the store was very short with me and my husband and had a very poor attitude overall. He was not friendly at all! But if I knew someone who was moving close to hear I suppose I would recommend that location only because it's convenient.
Valerie D.Truck had a couple 3 inch holes in the roof. Was very obvious that the people had not inspected the truck when it was returned prior to my rental. The cargo area was wet because of the holes when we picked it up. Thankfuly weather was good during my rental period!!
Ben S.Some marker lites were out. Couldn't lift hitch ball receiver off ground or off hitch when returning-no one to help as counter people were only capable of operating cash register.Manager wasn't willing to help as he was off duty.
jack J.Want sure where to park truck. Otherwise great service.
shannon K.We had a flat tire on a busy state highway. The truck that I rented was not inspected by anyone. I got the tire fixed and told the person I rented it from and the person in roadside assistance that there was another tire on the same unit that needed changed. The tires and other pertinent items should be checked before it is rented. I was treated very well by James in roadside assistance. He was professional and genuinely concerned for our well being. I would rent from UHaul again. Respectfully, Janice Berger
JANICE B.easy worked well
DANIEL H.I think overall the bill was a little high!
Rebecca B.Perfect as is
Richard M.The reservation was received in wrong should have been received as a one way our credit card was charged almost $400 instead of 140
Cary D.Being a baseball fan, I'll use the analogy of 3 strikes and your out! I've had 3 bad experiences with U-Haul so I won't be using this service again. Your scheduling SUCKS and it has bit me 3 times in a row. This time, I scheduled the trailer for a 9 AM pick up. Imagine my surprise when I got there to find out the guy that rents the truck doesn't come in until 10 AM (actually 10:15 this particular day.) This completely put my plans into turmoil. Stressful enough to move without this crap. GET YOUR SCHEDULING ACT TOGETHER U-HAUL! That being said, they guy was helpful and apologetic and the equipment was fine.
Scott B.Very happy with the equipment and the customer service
Doug C.when we got to original location. was told that they didn't have anyone there to process the U-Haul. so I had to drive all the way back to Elkhart to pick up a vehicle.. U-Haul gave me the milage to rent the U-Haul but did not take into consideration my drive back and forth. On top of that. They said they tried calling me. I have no missed call or gotten any calls regarding the strugis location pick up. This was very inconvenient and frustrating.
Matthew D.location great. service was #1 Thanks
john V.I rented a car dolly and towed a 3000 lb car stuffed full of stuff for over 2000 miles, from Indiana to LA without any issues whatsoever, the equipment performed flawlessly, I was satisfied
MILTON G.Very easy to get in and out. Very friendly people
READ M.Paid $10 bucks to rent a dolly and was falling apart the metal frame was broken in several places.
Christopher R.The customer service was was friendly and good. The cup holder area of the truck was dirty. The truck could also use an alignment.
Rachael H.To be in time not make the customer wait and explain to the customer about the contract he signing and be more helpful because and not send the customers out in the woods very ,very poor customer service can even greet ur customers very sad very sad I would like customers service manager to call me that would very very appreciated
Benjamin S.Maybe more equipment available at this site
KEN W.