Customer Reviews for Chicago Station
(U-Haul Neighborhood Dealer)

212 comentarios

22013 SR 120 E   Elkhart, IN 46516

(574) 206-4810

Horario de oficina

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: 10 am–4 pm

Servicios en esta ubicación:

Contáctanos

(574) 206-4810

22013 SR 120 E
Elkhart, IN 46516

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: 10 am–4 pm
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very easy to work with and a quick and easy transaction!

Michelle M 
Clasificación:
5.0

The girl that checked us in was so welcoming, happy and helpful.

LINDA C 
Clasificación:
5.0

El cliente no dejó un comentario.

RONNIE J 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE W 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G 
Clasificación:
5.0

The truck I had needs maintenance. Check engine light came on then went off. And the check gas cap light was on almost the entire time - even after I checked it.

BRUCE A 
Clasificación:
1.0

I reserved a 4x6 trailer a the U-Haul place closest to me. The next day a rep call me a told me that if I go to a location 25 miles away it was guaranteed and I could upgrade to a 4x8 at the same cost. I go to pick up the trailer and the guy that runs the place can't even speak English. I sit there for 35 minutes because he has bad wifi and can't dispatch the trailer. After I'm figuring out what he's trying to say, I go hook up the trailer. He takes a picture and I leave 30 minutes later after I have left and gone 30 miles away. He calls me back and tries to tell me that there's something wrong and that I need to come back. So I told him no I'm not coming back and I call U-Haul so U-Haul tells me that it's already been dispatched. So I've done wasted a bunch of my time trying to get a hold of somebody. Try to figure out what's going on. Next I leave to Ohio and I get pulled over by a cop. The lights aren't working on the trailer so I had got let go a warning and I went to AutoZone. I thought it was my vehicle that was messed up and it wasn't. It was the trailer harness. I have to figure out what's wrong with the trailer harness. There is a short and a wire so I end up tire wrapping the short area and it works finally. I've wasted 2 hours trying to figure this out and then after I get to where I'm at it's a bunch of stuff inside that is wet and I'm trying to figure out cuz it's been raining. Top corners of the trailer are leaking. That didn't damage anything but it's very aggravating to have a fully enclosed trailer that leaks after all this. I'm glad to get this thing back so I decide to get on the app and return the trailer. It is a lot easier that way. I don't have to deal with the guy who can't speak English. I received my bill afterwards and they charged me for items I declined on like the insurance and I got charged full price for the trailer. Needless to say, I think that I'm going to go to somebody else next time. This was the worst experience I've ever had with any company. The original quote was under $70 and my bill was $115.

NATHANIEL Y 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon R 
Clasificación:
5.0

The only issue I had was the previous renter left the truck with -0- fuel. Oscar at the center was extremely professional and told me up front that that's how it was dropped off. Kudos to Oscar for being a good representative for Uhaul.

BRIAN P 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN K 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori R 
Clasificación:
4.0

The trailer that I rented had a bad tire on it. I had to take a spare off my boat trailer to get it back . This took me almost two extra hours to get my haul finished .

RICHARD W 
Clasificación:
4.0

Make sure to check the furniture mover is secured to fixture with green tag attached. When I took off from location it was rolling around the back end. Take pictures!

David S 
Clasificación:
5.0

I found myself in a bind and was not able to return it when originally set up and they were very understanding and helpful with the few extra hours needed to get completely moved. DON'T CHANGE A THING!!!

CHRISTOPHER H 
Clasificación:
5.0

El cliente no dejó un comentario.

richard b 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN P 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W 
Clasificación:
5.0

Very helpful I was late for pickup and they went out of their way to accommodate my delay to get my rental.

Darren D 
Clasificación:
1.0

I was way over charged my bank account was charged twice and gave me an overdraft fee I will never use your service again and definitely warn people away from that location no one checked the vehicle in or out in my presence

RACHEAL W 
Clasificación:
4.0

Don't mess with the pricing so much . It's hard enough already out here.

BRIDGETT C 
Clasificación:
5.0

El cliente no dejó un comentario.

TAWNYA W 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack V 
Clasificación:
4.0

Install tongue Jack's on the trailers. Trying to lift the weight of a trailer to place it on a hitch is very inconvenient when one comes to rent a trailer with no assistance.

JEREMY M 
Clasificación:
5.0

The mobile check in and check out process was a disaster. The attendant was very helpful and were it not for her the process wouldn't have happened at all.

JEFFREY G 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent S 
Clasificación:
5.0

Absolutely perfect place and service! I had never rented a U-haul before and was super nervous but this was a great experience!

danon w 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S 
Clasificación:
5.0

Very pleased with service and equipment.

DAN H 
Clasificación:
1.0

El cliente no dejó un comentario.

Natalie C 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick O 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory N 
Clasificación:
3.0

El cliente no dejó un comentario.

Allie M 
Clasificación:
4.0

El cliente no dejó un comentario.

RoseAnn D 
Clasificación:
5.0

El cliente no dejó un comentario.

Kema F 
Clasificación:
5.0

El cliente no dejó un comentario.

Abbie T 
Clasificación:
5.0

Best uhaul dealer in Elkhart!

Mark W 
Clasificación:
4.0

Using the app made pick up and drop off a breeze.

Brian P 
Clasificación:
1.0

You it for 6 hours went 20 miles and charged us $224 they said we went 140 they ripped us off

Pamela S 
Clasificación:
4.0

Quite acceptable interaction at Chicago station. Also, 18 hours before my contract was up I got a phone call asking if I was returning the truck. And about the same time I got an email from equipment recovery for uhaul saying I could not be contacted and I had not completed my contract a day before the truck was due to be returned. I found this unprofessional and concerning.

Bert W 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse M 
Clasificación:
5.0

There was nothing to improve. Everything went great. The two gentlemen were very knowledgeable and helped hook up the trailer and inspected everything for my protection. Great experience

Jeffery C 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellis S 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce T 
Clasificación:
5.0

El cliente no dejó un comentario.

tom g 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell D 
Clasificación:
5.0

Mike and Jessica were Great!! You have two excellent employees. They were kind, friendly and super helpful. I will highly recommend.

Cecilia H 
Clasificación:
1.0

The uhaul workers get paid there’s no reason I should get a $20 drop off fee because I won’t download an app to “check” the truck I dropped off

asia s 
Clasificación:
3.0

Only comment other than the dysfunctional technology is that the attendant mislead us into believing that all we had to do is give him the key. After thinking about it, we had to drive back on-sight to complete the on-line return process.

TIM G 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam H 
Clasificación:
3.0

Site closed when trailer dropped off. Small Uhaul location, very basic.

Brian K 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor K 
Clasificación:
5.0

everything was good.

jose S 
Clasificación:
5.0

Staff was friendly and very helpful on a hectic morning

Kathleen E 
Clasificación:
5.0

Think twice before doing U-Haul a favor. Two days prior to my rental date, U-Haul contacted me to ask if I would like a free open trailer added to my truck rental to be used for gas grills, yard equipment, etc. I replied thanks, but no thanks. They contacted me again saying they would like to have an open trailer transported from my pick-up point to my drop-off point and offered a $25 credit for my truck rental. Okay, fine. It wasn't about the money, and so I was willing to help. - Upon picking up, I learned that the damage coverage I purchased for the truck doesn't cover the trailer. Insurance for the trailer would cost me $24. I was likely to spend more in additional fuel by pulling the trailer behind the rental truck than the $1 I would reap from this nice gesture, but since I previously agreed to pull it to my destination 3 hours away, I continued on. - Oh, and please don't drop off the trailer in the middle of the night like I prefer to do after unloading. Wait until after they open the next day because trailers tend to walk away. Inconvenience #2. - Strangely, the drop-off destination near my home wasn't an available selection to the person doing the paperwork at the pick-up point. I knew it was there, and I had dropped off a truck rental 2 years before, so I thought we'd just work it out when I dropped off this rental. "Excuse me," the woman shouted out the door at me after I slid my key through the drop slot at the drop-off location. "We don't take trailers here." I showed her my paperwork and explained the trailer add-on, and everything was just as I said. They were now the proud keepers of a trailer that no one is likely to ever rent from their location. - The trailer I picked up as a favor to U-Haul had been parked beside a stand of pine trees and had gathered a significant amount of dead needles. I didn't think anything about this until dropping off the truck and trailer and noticed a sign telling me I can receive a $20 charge for not cleaning the rental. Although I dutifully swept the truck before returning it, we'll see whether they charge me for not cleaning a trailer I didn't want in the first place, questioned whether I should have insured it for $24, and spent extra gas money…all because I agreed to do them a favor for a $25 credit. Not doing that one again.

Stephen T 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph r 
Clasificación:
3.0

5x9 trailer needed repairs to wiring which I made. A lot of leaves were inside the trailer including a card board box. Young man at the counter was not experienced or helpful.

David M 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve h 
Clasificación:
5.0

No problems whatsoever…. Will use them again if needed…

tim m 
Clasificación:
1.0

This location is just a gas station. It very good service. The guy behind the counter had no training for rental and had to call someone else. They already had our name, but claimed we had no reservations.

Lois B 
Clasificación:
5.0

El cliente no dejó un comentario.

Freeman D 
Clasificación:
5.0

El cliente no dejó un comentario.

drey s 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaitlyn R 
Clasificación:
1.0

The person that helped us at the gas station had no idea what he was doing. He charged us for insurance when we had clearly selected no insurance when we ordered the trailer. When we returned the trailer they said we needed to do an online check in...that doesn't exist so I wasted a whole bunch of time and frustration when it wasn't necessary. You might want to trailer someone from that location on how to better work your system. 

Rachel H 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald H 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin R 
Clasificación:
3.0

Usually I have great experiences with U-Haul trailers. This trailer leaked and my contents were soaking wet after I got to my destination.

Amanda B 
Clasificación:
2.0

Directions were unclear. It took over an hour to speak to a human at Uhaul. What should have taken 15 min to drop off took over an hour.

Michele P 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie C 
Clasificación:
1.0

No one there was able to process the rental in or issue a receipt they claim it was because of Covid 🧐🤨

Shelly L 
Clasificación:
4.0

Internet was down

Joseph B 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd s 
Clasificación:
1.0

New guy checking out had to wait forever until manager came in

Carmen M 
Clasificación:
5.0

El cliente no dejó un comentario.

Romulo R 
Clasificación:
5.0

El cliente no dejó un comentario.

Shandi V 
Clasificación:
1.0

I had no problem with the location or equipment. The staff was friendly at pickup. Uhaul themselves dropped the ball on this one. I needed to do a self checkout because the store was closed on Sunday. I couldn't remember my password to my account and every time I clicked to get a text or email to reset nothing happened. I would get no text or email for a confirmation number. I tried calling Uhaul only to be told I have 30 minute wait and to do stuff online that I was getting absolutely no help with. I was then charged an extra $20 for being late because your website and customer service suck. I returned the trailer after only having it a few hours.

Matthew A 
Clasificación:
5.0

I was charged for a whole extra day because the trailer was 2 hrs late. When I made the reservation there was no set time to return the unit just had to be back that day. Overall the trailer did exactly what I wanted it for. U-Haul should be more considerate of customers that may have been running behind because of traffic or something went wrong and not charge a whole day fee for running late

Thomas H 
Clasificación:
5.0

More selection

William W 
Clasificación:
1.0

Trailer was filthy, full of leafs. Explanation of pickup was done over the store phone because uhaul employee was not present. Return of equipment wasnt explained at all. Employee not present. Was not told I had to return online. Ended up incurring a 20$ charge because of employees ineptitude.

Patrick R 
Clasificación:
3.0

The rental rate was quite high, I had the truck for only two hours and paid $69.00. This was $20.00 more than the charge was three weeks ago. I won't rent a U hall again

harold f 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine F 
Clasificación:
5.0

Keep up the good work.

James P 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H 
Clasificación:
3.0

This place is too damn busy. I spent 45 minutes trying to get paperwork completed as the girl also ran the cash register plus they had some kind of BBQ fundraiser in the parking lot.

Gerald D 
Clasificación:
3.0

The trailer had a running light out and the license plate was ripped in half. The lady inside was super nice though. Really liked working with her.

Aaron B 
Clasificación:
1.0

Location was fine Equipment fine When I called U-Haul 800 number they were not helpful at all fir the return

scott r 
Clasificación:
4.0

I get it - the more automation, the better but dang it all, customer service is still important. There is convenience in using the app for check in and check out. Just not the same happy U-Haul experience without knowledgeable friendly people.

Beverly P 
Clasificación:
1.0

No drop box for keys. The clerk inside the gas station could barely muster a grunt to me and said she'd take the keys. I had no clue if she worked for UHaul dealer or not. I felt like this was the worst position to be in....simply leaving the keys to a $25,000 truck with some random person.

KEVIN E 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD T 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis T 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G 
Clasificación:
4.0

Easy drop off, it's actually a gas station. But was instructed to leave doors unlocked at drop off?

Katharine G 
Clasificación:
1.0

Have a associate with knowledge not charged extra fees without explaining why or what they are foe

Melvin O 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin L 
No se han enviado comentarios para esta ubicación.

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