Customer Reviews for Chicago Station
(U-Haul Neighborhood Dealer)

168 reviews

22013 SR 120 E   Elkhart, IN 46516

(574) 206-4810

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: 10 am–4 pm

Services at this Location:

Contact Us

(574) 206-4810

22013 SR 120 E
Elkhart, IN 46516

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat-Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ellis S. 
Rating:
4.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Customer did not leave a comment.

tom G. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

Mike and Jessica were Great!! You have two excellent employees. They were kind, friendly and super helpful. I will highly recommend.

Cecilia H. 
Rating:
1.0

The uhaul workers get paid there's no reason I should get a $20 drop off fee because I won't download an app to “check” the truck I dropped off

asia S. 
Rating:
3.0

Only comment other than the dysfunctional technology is that the attendant mislead us into believing that all we had to do is give him the key. After thinking about it, we had to drive back on-sight to complete the on-line return process.

TIM G. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
3.0

Site closed when trailer dropped off. Small Uhaul location, very basic.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

everything was good.

jose S. 
Rating:
5.0

Staff was friendly and very helpful on a hectic morning

Kathleen E. 
Rating:
5.0

Think twice before doing U-Haul a favor. Two days prior to my rental date, U-Haul contacted me to ask if I would like a free open trailer added to my truck rental to be used for gas grills, yard equipment, etc. I replied thanks, but no thanks. They contacted me again saying they would like to have an open trailer transported from my pick-up point to my drop-off point and offered a $25 credit for my truck rental. Okay, fine. It wasn't about the money, and so I was willing to help. - Upon picking up, I learned that the damage coverage I purchased for the truck doesn't cover the trailer. Insurance for the trailer would cost me $24. I was likely to spend more in additional fuel by pulling the trailer behind the rental truck than the $1 I would reap from this nice gesture, but since I previously agreed to pull it to my destination 3 hours away, I continued on. - Oh, and please don't drop off the trailer in the middle of the night like I prefer to do after unloading. Wait until after they open the next day because trailers tend to walk away. Inconvenience #2. - Strangely, the drop-off destination near my home wasn't an available selection to the person doing the paperwork at the pick-up point. I knew it was there, and I had dropped off a truck rental 2 years before, so I thought we'd just work it out when I dropped off this rental. “Excuse me,” the woman shouted out the door at me after I slid my key through the drop slot at the drop-off location. “We don't take trailers here.” I showed her my paperwork and explained the trailer add-on, and everything was just as I said. They were now the proud keepers of a trailer that no one is likely to ever rent from their location. - The trailer I picked up as a favor to U-Haul had been parked beside a stand of pine trees and had gathered a significant amount of dead needles. I didn't think anything about this until dropping off the truck and trailer and noticed a sign telling me I can receive a $20 charge for not cleaning the rental. Although I dutifully swept the truck before returning it, we'll see whether they charge me for not cleaning a trailer I didn't want in the first place, questioned whether I should have insured it for $24, and spent extra gas money…all because I agreed to do them a favor for a $25 credit. Not doing that one again.

Stephen T. 
Rating:
3.0

Customer did not leave a comment.

Joseph R. 
Rating:
3.0

5x9 trailer needed repairs to wiring which I made. A lot of leaves were inside the trailer including a card board box. Young man at the counter was not experienced or helpful.

David M. 
Rating:
3.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

No problems whatsoever…. Will use them again if needed…

tim M. 
Rating:
1.0

This location is just a gas station. It very good service. The guy behind the counter had no training for rental and had to call someone else. They already had our name, but claimed we had no reservations.

Lois B. 
Rating:
5.0

Customer did not leave a comment.

Freeman D. 
Rating:
5.0

Customer did not leave a comment.

drey S. 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn R. 
Rating:
1.0

The person that helped us at the gas station had no idea what he was doing. He charged us for insurance when we had clearly selected no insurance when we ordered the trailer. When we returned the trailer they said we needed to do an online check in...that doesn't exist so I wasted a whole bunch of time and frustration when it wasn't necessary. You might want to trailer someone from that location on how to better work your system. 😊

Rachel H. 
Rating:
3.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Calvin R. 
Rating:
3.0

Usually I have great experiences with U-Haul trailers. This trailer leaked and my contents were soaking wet after I got to my destination.

Amanda B. 
Rating:
2.0

Directions were unclear. It took over an hour to speak to a human at Uhaul. What should have taken 15 min to drop off took over an hour.

Michele P. 
Rating:
5.0

Customer did not leave a comment.

Charlie C. 
Rating:
1.0

No one there was able to process the rental in or issue a receipt they claim it was because of Covid 🧐🤨

Shelly L. 
Rating:
4.0

Internet was down

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
1.0

New guy checking out had to wait forever until manager came in

Carmen M. 
Rating:
5.0

Customer did not leave a comment.

Romulo R. 
Rating:
5.0

Customer did not leave a comment.

Shandi V. 
Rating:
1.0

I had no problem with the location or equipment. The staff was friendly at pickup. Uhaul themselves dropped the ball on this one. I needed to do a self checkout because the store was closed on Sunday. I couldn't remember my password to my account and every time I clicked to get a text or email to reset nothing happened. I would get no text or email for a confirmation number. I tried calling Uhaul only to be told I have 30 minute wait and to do stuff online that I was getting absolutely no help with. I was then charged an extra $20 for being late because your website and customer service suck. I returned the trailer after only having it a few hours.

Matthew A. 
Rating:
5.0

I was charged for a whole extra day because the trailer was 2 hrs late. When I made the reservation there was no set time to return the unit just had to be back that day. Overall the trailer did exactly what I wanted it for. U-Haul should be more considerate of customers that may have been running behind because of traffic or something went wrong and not charge a whole day fee for running late

Thomas H. 
Rating:
5.0

More selection

William W. 
Rating:
1.0

Trailer was filthy, full of leafs. Explanation of pickup was done over the store phone because uhaul employee was not present. Return of equipment wasnt explained at all. Employee not present. Was not told I had to return online. Ended up incurring a 20$ charge because of employees ineptitude.

Patrick R. 
Rating:
3.0

The rental rate was quite high, I had the truck for only two hours and paid $69.00. This was $20.00 more than the charge was three weeks ago. I won't rent a U hall again

harold F. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
5.0

Keep up the good work.

James P. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
3.0

This place is too damn busy. I spent 45 minutes trying to get paperwork completed as the girl also ran the cash register plus they had some kind of BBQ fundraiser in the parking lot.

Gerald D. 
Rating:
3.0

The trailer had a running light out and the license plate was ripped in half. The lady inside was super nice though. Really liked working with her.

Aaron B. 
Rating:
1.0

Location was fine Equipment fine When I called U-Haul 800 number they were not helpful at all fir the return

scott R. 
Rating:
4.0

I get it - the more automation, the better but dang it all, customer service is still important. There is convenience in using the app for check in and check out. Just not the same happy U-Haul experience without knowledgeable friendly people.

Beverly P. 
Rating:
1.0

No drop box for keys. The clerk inside the gas station could barely muster a grunt to me and said she'd take the keys. I had no clue if she worked for UHaul dealer or not. I felt like this was the worst position to be in....simply leaving the keys to a $25,000 truck with some random person.

KEVIN ERIC W. 
Rating:
4.0

Customer did not leave a comment.

EDWARD T. 
Rating:
4.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
4.0

Easy drop off, it's actually a gas station. But was instructed to leave doors unlocked at drop off?

Katharine G. 
Rating:
1.0

Have a associate with knowledge not charged extra fees without explaining why or what they are foe

Melvin O. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
2.0

No Truck inventory, no moving blankets/pads. No copy of contract. Took way too long (45min).

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
3.0

Representative was quick and easy to deal with. Had me in and out in less than 5 minutes!

Nathan L. 
Rating:
5.0

Great, All good.

David C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

No inspection was done. Pads had been reserved on the contract, but were not available. I had to go to another location to pick up pads. The truck had not been cleaned.

William A. 
Rating:
3.0

Truck was well maintained, however inside and outside was very dirty. I cleaned the interior so that I didn't feel like I was sticking to the door, steering wheel, etc. Windshield wipers bad, cleaned all windows and rear view mirrors. Small details that I think could be better.

Jorge D. 
Rating:
3.0

There is no drop box for key at night

Tina B. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
4.0

Customer did not leave a comment.

SHERRY S. 
Rating:
3.0

Was charged more than was quoted...

JOSHUA W. 
Rating:
3.0

I had to kill about a dozen cockroaches before I could load anything!

Christine D. 
Rating:
5.0

Customer did not leave a comment.

Noble S. 
Rating:
5.0

Was a very convenient location for me to drop off because it was the closest place to my new house but the man in the store was very short with me and my husband and had a very poor attitude overall. He was not friendly at all! But if I knew someone who was moving close to hear I suppose I would recommend that location only because it's convenient.

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

LYNN W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
3.0

Truck had a couple 3 inch holes in the roof. Was very obvious that the people had not inspected the truck when it was returned prior to my rental. The cargo area was wet because of the holes when we picked it up. Thankfuly weather was good during my rental period!!

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Abatu S. 
Rating:
1.0

Some marker lites were out. Couldn't lift hitch ball receiver off ground or off hitch when returning-no one to help as counter people were only capable of operating cash register.Manager wasn't willing to help as he was off duty.

jack J. 
Rating:
5.0

Customer did not leave a comment.

Randal V. 
Rating:
4.0

Want sure where to park truck. Otherwise great service.

shannon K. 
Rating:
5.0

Customer did not leave a comment.

Philip T. 
Rating:
2.0

We had a flat tire on a busy state highway. The truck that I rented was not inspected by anyone. I got the tire fixed and told the person I rented it from and the person in roadside assistance that there was another tire on the same unit that needed changed. The tires and other pertinent items should be checked before it is rented. I was treated very well by James in roadside assistance. He was professional and genuinely concerned for our well being. I would rent from UHaul again. Respectfully, Janice Berger

JANICE B. 
Rating:
5.0

easy worked well

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

I think overall the bill was a little high!

Rebecca B. 
Rating:
4.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

vickie R. 
Rating:
4.0

Customer did not leave a comment.

Cassondra V. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Lois H. 
Rating:
5.0

Perfect as is

Richard M. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
4.0

Customer did not leave a comment.

TERRY C. 
Rating:
5.0

Customer did not leave a comment.

chris D. 
Rating:
3.0

Customer did not leave a comment.

thomas E. 
Rating:
5.0

Customer did not leave a comment.

joseph W. 
Rating:
3.0

The reservation was received in wrong should have been received as a one way our credit card was charged almost $400 instead of 140

Cary D. 
Rating:
3.0

Customer did not leave a comment.

Sheri W. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
1.0

Being a baseball fan, I'll use the analogy of 3 strikes and your out! I've had 3 bad experiences with U-Haul so I won't be using this service again. Your scheduling SUCKS and it has bit me 3 times in a row. This time, I scheduled the trailer for a 9 AM pick up. Imagine my surprise when I got there to find out the guy that rents the truck doesn't come in until 10 AM (actually 10:15 this particular day.) This completely put my plans into turmoil. Stressful enough to move without this crap. GET YOUR SCHEDULING ACT TOGETHER U-HAUL! That being said, they guy was helpful and apologetic and the equipment was fine.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
No reviews have been submitted for this location.

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