Customer Reviews for Chicago Station
(Distribuidor de U-Haul del vecindario)

141 comentarios

22013 SR 120 E   Elkhart, IN 46516

(574) 206-4810

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(574) 206-4810

22013 SR 120 E
Elkhart, IN 46516

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Charlie C. 
Clasificación:
1.0

No one there was able to process the rental in or issue a receipt they claim it was because of Covid 🧐🤨

Shelly L. 
Clasificación:
4.0

Internet was down

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
1.0

New guy checking out had to wait forever until manager came in

Carmen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romulo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shandi V. 
Clasificación:
1.0

I had no problem with the location or equipment. The staff was friendly at pickup. Uhaul themselves dropped the ball on this one. I needed to do a self checkout because the store was closed on Sunday. I couldn't remember my password to my account and every time I clicked to get a text or email to reset nothing happened. I would get no text or email for a confirmation number. I tried calling Uhaul only to be told I have 30 minute wait and to do stuff online that I was getting absolutely no help with. I was then charged an extra $20 for being late because your website and customer service suck. I returned the trailer after only having it a few hours.

Matthew A. 
Clasificación:
5.0

I was charged for a whole extra day because the trailer was 2 hrs late. When I made the reservation there was no set time to return the unit just had to be back that day. Overall the trailer did exactly what I wanted it for. U-Haul should be more considerate of customers that may have been running behind because of traffic or something went wrong and not charge a whole day fee for running late

Thomas H. 
Clasificación:
5.0

More selection

William W. 
Clasificación:
1.0

Trailer was filthy, full of leafs. Explanation of pickup was done over the store phone because uhaul employee was not present. Return of equipment wasnt explained at all. Employee not present. Was not told I had to return online. Ended up incurring a 20$ charge because of employees ineptitude.

Patrick R. 
Clasificación:
3.0

The rental rate was quite high, I had the truck for only two hours and paid $69.00. This was $20.00 more than the charge was three weeks ago. I won't rent a U hall again

harold F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine F. 
Clasificación:
5.0

Keep up the good work.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
3.0

This place is too damn busy. I spent 45 minutes trying to get paperwork completed as the girl also ran the cash register plus they had some kind of BBQ fundraiser in the parking lot.

Gerald D. 
Clasificación:
3.0

The trailer had a running light out and the license plate was ripped in half. The lady inside was super nice though. Really liked working with her.

Aaron B. 
Clasificación:
1.0

Location was fine Equipment fine When I called U-Haul 800 number they were not helpful at all fir the return

scott R. 
Clasificación:
4.0

I get it - the more automation, the better but dang it all, customer service is still important. There is convenience in using the app for check in and check out. Just not the same happy U-Haul experience without knowledgeable friendly people.

Beverly P. 
Clasificación:
1.0

No drop box for keys. The clerk inside the gas station could barely muster a grunt to me and said she'd take the keys. I had no clue if she worked for UHaul dealer or not. I felt like this was the worst position to be in....simply leaving the keys to a $25,000 truck with some random person.

KEVIN ERIC W. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
4.0

Easy drop off, it's actually a gas station. But was instructed to leave doors unlocked at drop off?

Katharine G. 
Clasificación:
1.0

Have a associate with knowledge not charged extra fees without explaining why or what they are foe

Melvin O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin L. 
Clasificación:
2.0

No Truck inventory, no moving blankets/pads. No copy of contract. Took way too long (45min).

Gerald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom C. 
Clasificación:
3.0

Representative was quick and easy to deal with. Had me in and out in less than 5 minutes!

Nathan L. 
Clasificación:
5.0

Great, All good.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
2.0

No inspection was done. Pads had been reserved on the contract, but were not available. I had to go to another location to pick up pads. The truck had not been cleaned.

William A. 
Clasificación:
3.0

Truck was well maintained, however inside and outside was very dirty. I cleaned the interior so that I didn't feel like I was sticking to the door, steering wheel, etc. Windshield wipers bad, cleaned all windows and rear view mirrors. Small details that I think could be better.

Jorge D. 
Clasificación:
3.0

There is no drop box for key at night

Tina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERRY S. 
Clasificación:
3.0

Was charged more than was quoted...

JOSHUA W. 
Clasificación:
3.0

I had to kill about a dozen cockroaches before I could load anything!

Christine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noble S. 
Clasificación:
5.0

Was a very convenient location for me to drop off because it was the closest place to my new house but the man in the store was very short with me and my husband and had a very poor attitude overall. He was not friendly at all! But if I knew someone who was moving close to hear I suppose I would recommend that location only because it's convenient.

Valerie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy H. 
Clasificación:
3.0

Truck had a couple 3 inch holes in the roof. Was very obvious that the people had not inspected the truck when it was returned prior to my rental. The cargo area was wet because of the holes when we picked it up. Thankfuly weather was good during my rental period!!

Ben S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abatu S. 
Clasificación:
1.0

Some marker lites were out. Couldn't lift hitch ball receiver off ground or off hitch when returning-no one to help as counter people were only capable of operating cash register.Manager wasn't willing to help as he was off duty.

jack J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal V. 
Clasificación:
4.0

Want sure where to park truck. Otherwise great service.

shannon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip T. 
Clasificación:
2.0

We had a flat tire on a busy state highway. The truck that I rented was not inspected by anyone. I got the tire fixed and told the person I rented it from and the person in roadside assistance that there was another tire on the same unit that needed changed. The tires and other pertinent items should be checked before it is rented. I was treated very well by James in roadside assistance. He was professional and genuinely concerned for our well being. I would rent from UHaul again. Respectfully, Janice Berger

JANICE B. 
Clasificación:
5.0

easy worked well

DANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

I think overall the bill was a little high!

Rebecca B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

vickie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cassondra V. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lois H. 
Clasificación:
5.0

Perfect as is

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONNIE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

TERRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris D. 
Clasificación:
3.0

El cliente no dejó un comentario.

thomas E. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph W. 
Clasificación:
3.0

The reservation was received in wrong should have been received as a one way our credit card was charged almost $400 instead of 140

Cary D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheri W. 
Clasificación:
5.0

El cliente no dejó un comentario.

david C. 
Clasificación:
1.0

Being a baseball fan, I'll use the analogy of 3 strikes and your out! I've had 3 bad experiences with U-Haul so I won't be using this service again. Your scheduling SUCKS and it has bit me 3 times in a row. This time, I scheduled the trailer for a 9 AM pick up. Imagine my surprise when I got there to find out the guy that rents the truck doesn't come in until 10 AM (actually 10:15 this particular day.) This completely put my plans into turmoil. Stressful enough to move without this crap. GET YOUR SCHEDULING ACT TOGETHER U-HAUL! That being said, they guy was helpful and apologetic and the equipment was fine.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent D. 
Clasificación:
5.0

Very happy with the equipment and the customer service

Doug C. 
Clasificación:
1.0

when we got to original location. was told that they didn't have anyone there to process the U-Haul. so I had to drive all the way back to Elkhart to pick up a vehicle.. U-Haul gave me the milage to rent the U-Haul but did not take into consideration my drive back and forth. On top of that. They said they tried calling me. I have no missed call or gotten any calls regarding the strugis location pick up. This was very inconvenient and frustrating.

Matthew D. 
Clasificación:
5.0

location great. service was #1 Thanks

john V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

I rented a car dolly and towed a 3000 lb car stuffed full of stuff for over 2000 miles, from Indiana to LA without any issues whatsoever, the equipment performed flawlessly, I was satisfied

MILTON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne F. 
Clasificación:
4.0

El cliente no dejó un comentario.

jim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Apostolic P. 
Clasificación:
5.0

Very easy to get in and out. Very friendly people

READ M. 
Clasificación:
3.0

Paid $10 bucks to rent a dolly and was falling apart the metal frame was broken in several places.

Christopher R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL L. 
Clasificación:
5.0

The customer service was was friendly and good. The cup holder area of the truck was dirty. The truck could also use an alignment.

Rachael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter B. 
Clasificación:
1.0

To be in time not make the customer wait and explain to the customer about the contract he signing and be more helpful because and not send the customers out in the woods very ,very poor customer service can even greet ur customers very sad very sad I would like customers service manager to call me that would very very appreciated

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn W. 
Clasificación:
5.0

Maybe more equipment available at this site

KEN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
3.0

Did not have enough furniture pads

Robert W. 
Clasificación:
3.0

Nice to have 24 hour drop off, but no one there to help me spot the trailer. Went well anyway. Thank you.

Thomas A. 
Clasificación:
1.0

I was told the trailer would be $20 over the phone not $60 which it came out to be and that was without insurance. I could have got a bigger size box truck for a few more $$$.

branden S. 
Clasificación:
4.0

Nothing. This location is helpful and quick.

David V. 
Clasificación:
1.0

Just took name for drop off no paperwork for unit then charged an extra day with out my consent even when dropped of on the day paid for

robert B. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba