Customer Reviews for Chevron I5
(U-Haul Neighborhood Dealer)

95 comentarios

717 W 8th St   Stockton, CA 95206

(209) 948-3161

Horario de oficina

  • Mon-Sun: 10 am–10 pm

Servicios en esta ubicación:

Contáctanos

(209) 948-3161

717 W 8th St
Stockton, CA 95206

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sun: 10 am–10 pm
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The attendant who checked me out/ returning truck.. he ricked of alcohol and he started truck up and pressed down on gas peddle for 15-20 minutes until my nephew went to ask why he was doing that. He was falling a sleep while stepping in the gas. He then tried to charge me over 150 dollars The attendant James I believe was his name was outstanding with his customer service

LUCY G 
Clasificación:
5.0

Wonderful Store manager. Nice attendants & respectful service. Nice place to stop over for a break cold beer or just gas. Food & snacks too. Try it.

JUDE N 
Clasificación:
5.0

Every thing went w Ok

MARGARET A 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH V 
Clasificación:
4.0

There was a wait because of computer problems but once they got that situated it was a smooth process. Convenient and efficient once they were on a roll.

KATHLEEN K 
Clasificación:
5.0

Very good

VARINDER S 
Clasificación:
2.0

The truck only had 3/8 of a tank of gas in it when I got it and it was parked in a muddy lot. The operator of the facility didn't understand what needed to be done for my reservation and he didn't speak English well.

VINCENT V 
Clasificación:
5.0

The service was excellent

BELINDA R 
Clasificación:
1.0

Showed up at 8:57am on Saturday morning to return the truck. Went inside to speak to the representative, handed the keys to the representative and he went to check the mileage. Then spent the next 15+ minutes waiting for them to figure out their system, what should have been a quick turn around was an absolute nightmare. The two shop owners were completely incompetent, the gentleman checked the mileage twice and outside of just asking if we used more mileage, which we did and knew we did, they spoke to each other for the entire time in their native tongue, I would like to point out not at all part of my issue, and never just asked about the mileage. It was the most painful customer service interaction I've ever had and I work in customer service. They either need to be trained or lose their franchise to u-haul.

Candace M 
Clasificación:
1.0

The worst experience ever, they people they don’t know how to do anything, even printed out a paper,take me around 40 minutes waiting, and charge double amount of money 💵 for gas ⛽️ even when I put the meter gas ⛽️ in the right place

JOSE G 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F 
Clasificación:
5.0

Ac is not cold

JOHNPAUL B 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMBERLYNN S 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGDALENA B 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMARCUS M 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma B 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J 
Clasificación:
3.0

The location was ok. I prefer an actual U haul store not a gas station.

Dennis B 
Clasificación:
5.0

So far I have no issues and easy to get online and rent the U-Haul I wanted

Nelly T 
Clasificación:
5.0

U-Haul representative are great

VIRGILIO M 
Clasificación:
2.0

Was called, do to equipment not being checked back in as returned by staff.

Luis A 
Clasificación:
5.0

Everything was wonderful. Good service.

Vaughn M 
Clasificación:
5.0

El cliente no dejó un comentario.

Olga D 
Clasificación:
5.0

El cliente no dejó un comentario.

lesa m 
Clasificación:
2.0

El cliente no dejó un comentario.

River A 
Clasificación:
4.0

this specific location was great and helpful despite the issues with my preferred drop off location. I arrived at my assigned drop off location (Stockton charter way) on time to return the vehicle. The location was full and had sent messages to headquarters the previous day, asking for my preferred location to be changed. Headquarters did not send me any information, therefore when I arrived at Charter way, they would not accept my truck. 8th St was the next closest location, however because my account didn't show up in their system, by the time HQ switched everything over, I was charged an extra $60 (one day rental), despite it being a mix-up at uhaul. The staff at 8th st was helpful and friendly, but uhaul's return process was messy, took longer then expected and ultimately, as the customer, I paid the price. This experience of rental returns was poor overall, but not due to 8th street's services.

Julia H 
Clasificación:
1.0

I ended up being charged $140.00 to rent a truck for one day. I was physically assaulted by an employee when I went back to complain.

Ricky C 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN J 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus c 
Clasificación:
1.0

El cliente no dejó un comentario.

Camry W 
Clasificación:
5.0

Clean, easy, great support.

MARISA A 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl C 
Clasificación:
5.0

El cliente no dejó un comentario.

michael m 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry K 
Clasificación:
5.0

Nothing!!!

Alphonso D 
Clasificación:
5.0

Appreciated.

Shane C 
Clasificación:
3.0

Just didn't like being told to park it and I'll get emailed a receipt. Maybe in a good area that would be ok but in Stockton, CA…. No…

Paul G 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewayne P 
Clasificación:
5.0

Nada

manuel e 
Clasificación:
5.0

Employees were very helpful and professional.

DUWAYNE C 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDER G 
Clasificación:
5.0

Open at 8am instead of 10am. Someone is always there and it seems like all you gotta do is is turn on the computer. Just come online at 8am.

Quintin G 
Clasificación:
2.0

Customer service is terrible. The people are not knowledgeable and are very rude.

kennedy j 
Clasificación:
5.0

Staff was friendly and was able to check in the trailer quickly.

Bobby P 
Clasificación:
1.0

It was not ez ramp as mentioned in oder

gurbir a 
Clasificación:
5.0

El cliente no dejó un comentario.

singh g 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela G 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria c 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNGEE J 
Clasificación:
4.0

El cliente no dejó un comentario.

Arnisha J 
Clasificación:
3.0

Your Employees there are Getto, the Philipino one that rented me the U-Haul said the truck had 3/4tank of gas, when I got in it there was no gas,it was on eplornimous.emty.the white employee came up to me and asked me if I had paper work for the truck,I handed him my paper work and as he was leaving I asked him to look at the gas hand.he said that's not right,he mediately said I'll call my boss,he did & his supervisor said we have to charge him for it.,in witch he was verifying that it was not right.so All I want is my money back on my card for as the Philipino said, falling to put the gas hand back where it was.but I put it back to where it was when I got it. All you have to do is check out the milage and you can planely see that I'm right.it was empty when I received the truck.thank you very much, I have never had a problem with any U-Haul company ever.(please return my cash.)(sincerely William H.Mitchell sr.)

william m 
Clasificación:
5.0

The service was great, my only concern was with the person who attached the coupler to my hitch. It came off after I left.

Fredric M 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada S 
Clasificación:
4.0

Was coo! I was in & out! Did what i had to do, & dropped the trailer off next morning! Easy-Peazy Thanks

Matthew P 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn N 
Clasificación:
2.0

The gas level is under the personal location mark and i take a picture and show the guy before leave the location he said fill and back with the same level im drive the truck just 15 miles and i fill 3 gallons of gas when the im leave the truck in the location the personal change and them said is underlevel of the contract im explain and show the picture in my phone and dosen't recognize my true ,so them charge me 28 dollars more on my Credit card and is not fair

Daniel D 
Clasificación:
5.0

Love that it’s around the corner from my house don’t have to drive down to hammer lane or Manteca 🙌🏽🙌🏽

Ramon A 
Clasificación:
5.0

Keep providing excellent customer service and taking pride in what you do. It really shows!

MARCUS K 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve W 
Clasificación:
5.0

Is nice guys

Mario J 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian M 
Clasificación:
4.0

I got a truck & when I got a block away I noticed the check engine light was on & went right back in less than 5minutes. I was told that I would have to pay for that truck & rent another It's not my fault that they are not inspecting vehicles I feel like I should get a refund. A senior citizen being taken advantage of

Daniel T 
Clasificación:
5.0

So grateful that there were no reservations & I was able to rent one at the spot. When I said that I needed it as soon as possible, Dave P made it possible; he even ran to pull the truck out for me.

sarita f 
Clasificación:
3.0

El cliente no dejó un comentario.

David P 
Clasificación:
5.0

Super easy. Glad this exists.

natalie p 
Clasificación:
1.0

I made the reservation online and click no to all the add ons. This location added a much on and didn't tell me til I brought the rental back and said I have to pay them.

Corina F 
Clasificación:
4.0

I had to take the truck home and wash the windshield. Other than that Picking the truck up and dropping it off was very easy.

Stephen G 
Clasificación:
5.0

Easy and fast, I moved and some hours, thanks.

Cristian D 
Clasificación:
5.0

Nothing! Excellent service! They got me in and out really quickly. 

Tanisha M 
Clasificación:
5.0

El cliente no dejó un comentario.

Suhair K 
Clasificación:
5.0

The employees were very nice and courteous!!! I was in and out quickly.

Leonecia L 
Clasificación:
5.0

El cliente no dejó un comentario.

RAJIV D 
Clasificación:
5.0

Thanks for your service.

CARLOS G 
Clasificación:
2.0

We were given a reservation and on the day of us picking up our uhaul to move to another state we were told morning of! that the truck was dropped off at a further away location which ruined the start of our move. Then we were told that the drop off would be left to be on an open contract to drop off at any uhaul but that also was not the case. We received an email saying if we didn't take it to a specific location which was also out of the way , that we would be charged fees. Very disappointed in the comply and the unhelpful workers.

vannesa t 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNGEE J 
Clasificación:
3.0

It’s a gas station, not much can be done about this location.

Allen L 
Clasificación:
5.0

I will come back because of Steven's quality customer service and attention to detail. Thank you Steven.

Julie C 
Clasificación:
5.0

Servicio al cliente de excelencia.

Timberlynn S 
Clasificación:
5.0

The representatives were extremely helpful went above and beyond to get me checked in and out in a timely manner. Thank you all for making my moving experience easy. 

Nancy E 
Clasificación:
3.0

I was supposed to pick up at 11:30am. U rescheduled me for 2:45pm due to no return of the truck by someone else. It was a big inconvenience for me and my helpers that had to rearrange their schedule at the last minute.

PAULINE R 
Clasificación:
5.0

Steve and his staff are always please and helpful.

ANNGEE J 
Clasificación:
3.0

I rented a 10 foot truck why did it not have a loading ramp?

PAULINE R 
Clasificación:
5.0

Everything went well we like the close location off the freeway. Both of your guys had great consumer serves an helpful .

Glenda S 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C 
Clasificación:
5.0

Friendly, professional service! Quick and easy process ! Very satisfied !

brenda h 
Clasificación:
5.0

Nonthing! They are all so friendly like family! And professional!

kellen j 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNGEE J 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold O 
Clasificación:
5.0

Nothing everyone was really nice

Debra S 
Clasificación:
5.0

Great customer service!

ETHEL S 
Clasificación:
3.0

needs a security guard

NATHANIEL V 
Clasificación:
4.0

El cliente no dejó un comentario.

Velma C 
Clasificación:
5.0

Everything pertaining to my rental was excellent. However, the only issue to improve on is having more staff available as to not have long wait times for an employee to clock-in and handle the return of the rental and ensure that all staff knows how to handle the rental from beginning to end. Thank you for having great customer service and explaining things in detail to make sure there were no issues or misunderstandings.

MARCUS K 
Clasificación:
1.0

My reservation was changed a few hours before it was scheduled to begin. I had already planned all of the logistics as far as what time to leave when the help should arrive and so on. You switching it last minute negatively affected my plans and was not in line with the original agreement I made. I'll never use U-Haul again.

MIGUEL R 
Clasificación:
4.0

El cliente no dejó un comentario.

MAURICIO E 
No se han enviado comentarios para esta ubicación.

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