Customer Reviews for Chevron 13 Mile Post
(U-Haul Neighborhood Dealer)

Rating:

5.0

Quick process. Employee friendly.

Rating:

5.0

No comment

Rating:

2.0

There wasn’t a drop box at the location like the instructions stated online. I had to go into the gas station and ask the cashier. He was a little confused, but figured out how to help me. This wasn’t the easiest drop off, but it got the job done.

Rating:

2.0

Like others have said you pick up your truck by one of the clerks calling someone on the phone. You get no paperwork at pickup or drop off. They don't even know there is a reservation when you walk in. Can't tell you if one of the trucks is actually for you. I did not get the blankets or dolly I reserved and they said they could not tell me how to get refund. Clearly the owner is not willing to put some kind of PC Terminal there so the onsite staff could do more than hand you the truck key. They did not know which truck was for me, I had to look at the two trucks and find/match The truck number.The two people who helped me at pickup and drop off were nice enough, when the weren't ringing up customers.

Rating:

1.0

When we arrived the clerk had no idea that we had reserved a truck. She had to call the owner and there were only 3 of us there and he wanted to have 4 identifications from individuals. Then after about 45 minutes after arriving she gave us the keys and told us to go find the truck the keys fit and that was our truck. She did not have us sign any paperwork or pay for anything there. Once we found the truck it had less than a quarter of a tank. I took a picture of it. I am used to renting from Penske or Ryder which ask that you just return the truck on a specific day. Not having any paperwork I thought this was the case with Uhaul. The next morning I get a call from Uhaul asking where their truck is and that they have a customer waiting for the truck I have. I told them that I thought I had that day. They said only till 10am (which was less than 24 hours). Not having any paperwork or clear communication there was no way of me knowing what specific time of day this truck would have to be returned. My suggestion of what you can do for the next customer????? Get out of the Uhaul business and stick to selling candy and gas. GO PENSKE!

Rating:

1.0

Requested equipment was not available. Had to drive 20 miles out of my way to get blankets, and made do with a appliance dolly vs a hand truck.

Rating:

2.0

The actual uhaul representative was not at the location. No one inspected the truck before I left. There was terrible service so accessing the website was extremely difficult.

Rating:

4.0

I’m very satisfied with the overall experience but it was unusual to not have any paperwork generated - ever. I’ve rented at Uhaul often in the last couple years and have not experienced this before. The gal running the store was very friendly and helpful, which has not been the case at some other locations.

Rating:

4.0

Help us to disconnect the cargo trailer from our truck.

Rating:

2.0

It’s a gas station. Had me text pictures to the gas station attendant, so she could forward them to her boss who was at home so he could do the checkin.

Rating:

3.0

The person at the counter wasn’t even aware that they rented or accepted U-Hauls. It was pretty much what I expected.

Rating:

5.0

not pick a location that was 80 miles away from the orginal location i had requested

Rating:

3.0

1. Develop a BETTER RESERVATION SYSTEM!! 2. Provide a CLEAN vehicle

Rating:

5.0

They need a UHaul sign I thought I was in wrong place. No other UHaul vehicles at location so thay are probably glad for the drop off.

Rating:

3.0

Reservation details were incorrect - reservation was for one way drop off, but it kept coming up for a local usage. I had to repeat same information too many times. Overall, UHaul process was poor. I entered an online reservation that did not stick. I repeated process on phone when I called to verify my reservation only to be told it didn't exist. Day before pick up received a call that my reserved truck size was not available and I had been down-sized. Later that day told that the dolly and moving blankets I had reserved would not be available. All of this was very stressful when coordinating a distance move. On the good side, I was given a few extra miles because my pick up was further away than I had reserved and I was finally able to pick up my truck the afternoon before my actual reservation. This was good since my original reservation was for a 9am pick up and when I was down-sized my pick up time had been pushed back to noon.

Rating:

4.0

The personnel at the store were helpful.

Rating:

2.0

Inconvenient pickup arrangement. Ordered an appliance dolly with my truck and it was missing. Couldn’t get ahold of anyone at the location to fix the problem and I was still charged for the damn dolly!!!!

Rating:

1.0

I will be writing a letter regarding this fiasco. Extremely frustrating to go to 3 places to get a uhaul that was confirmed 2 weeks before

Rating:

1.0

Hire someone that knows how to process the transaction. I spent time reserving the truck and entered information into the app so that I could bill a different card than the one that I used to hold the truck. They charged the one I didn’t want charged. He sold us insurance that we had rejected in the reservation and now I have to fight to get that money back. I will not use that provider again.

Rating:

5.0

Manager Frankie Vargas was very helpful and courteous.

Rating:

5.0

This Uhaul rental was the worst customer service experience I have ever had. The actual pick up and drop off location personnel were great but the 1-800 customer service support and management were horrible! They cancelled my online order and appointment to pick up the truck because they said I didn't show up to the location on time but THEY changed my pick up location and did not notify me! So after showing up at the location where I thought I was supposed to pick the truck up and trying to figure out what was going on, I called the 800 number and got a reservation manager names Paige on the phone and she was uncaring and non helpful even though they were the one that cancelled my reservation! She gave me a take it or leave it attitude of driving an additional two hours to go get another truck because they already rented the one I reserved out to someone else. So then I called the District Manager Tony and he never even bothered to call me back. So I was left stuck with no other options trying to rent a one way truck to San Diego because no other company had anything available and I had already made major and costly plans that I could not change. Uhaul says "We are always looking to improve our service or give credit where credit is due." Well what a joke that is. I contacted them to complain and they offered me a lame $25.00 credit on my next rental but it had to be used within 1 year. They suck and don't care about the customer. They tried to use the excuse that my online contact info preference was via text and the phone number was wrong but they never contacted me in any other manner even though they said that I was supposed to receive a confirmation email. Lame. I will find another company to use from here on, never again. Good bye Usuck! Roseville, CA

Rating:

1.0

The service person was new at the job. When help was required the owner of the franchise refused any help. The manager / owner of the Chevron station told his new employee "there is nothing. He could do to help." The manager / owner told me, a senior citizen, retired American River College drafying professor l, "He was off duty and could not help me." My experience was very poor customer service. The 15' van had only 1/8 of a tank of gas, it was filthy and the right side windshield wiper blade was cutting into the glass.

Rating:

5.0

Everyone Richie, was extremely helpful. Will use again within the week.

Rating:

3.0

I dropped the vehicle off after hours, but never received a final statement or a summary of charges.

Rating:

1.0

Nobody was there to rent out the truck, took almost 3 hours. Truck was out of fuel and so dirty I could not see through the windshield. Also, there was a broken part of the box left lying on the inside for me to deal with. Bottom line, it was not any fault of u-haul, rather the sub contractor. I was informed that he has been in business for 3 years, I give him 2 more at the most before he fails at this. U-HAUL should do something about his shady business ethics.

Rating:

1.0

Poor experience, service rep did not know the uhaul process efficiently and had excuses for everything. Took way too long to figure out a simple process. Probably should stick with just being a gas station.

Rating:

1.0

We originally requested our pickup in Placerville and instead were relocated to Pollock Pines. Staff was not helpful nor were they trained. When they called the manager he refused to speak with us and said he would be there in about 45 minutes. We ended up being delayed by at least 1 hour. Will never rent from this location again!!

Rating:

1.0

It's not a location issues - we were wrongly charged! It's your 800 corporate location issue!

Rating:

5.0

Quick in and out. Friendly, kept truck a little longer than I ask for with no extra charge. Only thing and not just to nitpick they should keep the gas tank on full so when you return the truck you don't over fuel the truck I put an extra 1/4 of a tank, IAM sure u haul would of fixed the problem but I should of payed more attention. 10 out of 10 great job definitely returning customer.

Rating:

5.0

Great customer service!!!!!

Rating:

2.0

Unreliable. They often dont have equipment after confirmed check in

Rating:

1.0

Had to wait a hour before I could drive off with my rental truck. Employee was not trained well with uhaul process. Had to call for help several times. Computer froze had to reboot the computer. Start process over.

Rating:

4.0

I have an open claim submitted for damage caused to my personal trailer by an employee of a U-Haul business in Reno Nevada. I have yet to hear anything from U-Haul concerning my claim. If you could check into that for me I would greatly appreciate it. Thank you.

Rating:

1.0

Too many things for me to list about how awful my experience was! I will never use Uhall again!!!!

Rating:

2.0

First of all, we picked this location because we were told they would "definitely" have a 10' truck, which is all we needed. The day before we went to pick it up, you did not have a 10' truck. You offered a bigger one at the same price, but we didn't want a bigger one. The 10 footer was too big already. Then every time I went to use the emergency brake, I thought it was going to come off in my hand. Not happy.

Rating:

3.0

RICHIE WAS A LAZY EMPLOYEE AND ACTED LIKE HE DID NOT LIKE HIS JOB!!! HE WAS NOT AT ALL PERSONABLE OR PROFESSIONAL!!! WHILE U-HAUL IS GREAT FOR YOUR MOVING NEEDS TRY NOT TO USE THIS LOCATION!!!!!!!!!!

Rating:

4.0

Paid for dolly and furniture pads but none were in stock when I arrived. I had to drive almost 30 minutes to get a dolly. If the computer system was correct I could have driven to where the dolly was from the start.

Rating:

3.0

It's a gas station...so no employees of uhaul works there... difficult to get rentals...

Rating:

3.0

24/7 online rental and return was a failure. I was unable to post photographs, which meant I could not complete either process. I had to use telephone support, and finally got excellent results service.

Rating:

1.0

Employee was rushed and unfriendly. He also moved the truck so it was parked downhill as to trick me into putting more fuel in the tank. I had just filled up the vehicle 1/2 mile away on a FLAT surface. Would never want to do business at this location again.

Rating:

1.0

I was in charge of booking the UHaul for a team/group function, so I did not visit either the pick up or the drop off location. However, I am very displeased with my overall experience with UHaul. Even though I reserved my truck a month in advance, there were no trucks of any size available on the day that I had reserved, so we had to drive to a location that was an hour away. Since I wasn’t the one who would be driving the UHaul, I did not go with the driver; I therefore had to add him to the reservation so that he could pick up the truck without me. This required approximately a 40-minute phone call, during which I was transferred several times to a number of people who did not know what to do. Similarly, despite being told over the phone that I could pay in advance and could register for 24/7 pickup using the UHaul website, there was no option to do either of these things on my account. I was also told that the pickup location could set up 24/7 pickup for me; however, when I called the pickup location, they stated that they did not know what I was talking about and were not responsible for this task. I had to call UHaul customer service three times before 24/7 pickup was actually set up, and it took me another hour-long phone call on a separate occasion in order to obtain my receipt. Finally, when the driver arrived at the pickup location, pickup was anything but easy. He had trouble starting the online self-pickup process because the process had apparently already been started in the process of obtaining a receipt. Then, the agent at the desk refused to give him the key until he placed yet another phone call to UHaul customer service. As far as I know, everything went smoothly after that, but I was not expecting it to be this difficult to obtain the truck. I will be looking into other agencies the next time I need this type of rental. However, I will say that if the truck had been available at the date and location at which I had requested, none of these problems would have occurred, and I would probably have had a much better customer experience.

Rating:

1.0

The lady behind the counter was very nice and friendly but her manager, was a real pain to work with. Apparently, he had taken the check in/out equipment and was not at the drop off location. He was unwilling to check me in until the following day. I just made sure that I was not charged for an additional day of use. There was a couple in front of me who had reserved a truck and was picking up and the manager had told his employee to have them come back tomorrow! They HAD A RESERVATION! Uhaul guaranteed that they could pick up and the manager did not want to let them...said to tell anyone picking up or dropping off Uhaul trucks that they were closed. Horrible!

Rating:

1.0

Manager/owner was not friendly, complained about how awful uhaul is to deal with the whole pick up process. Returned the truck with more gas then I picked it up with and was charged for it not having enough.

Rating:

1.0

I was lied to overcharged even charged for a cleaning when I returned it spotless also charged 160 over estimate awful customer service

Rating:

1.0

First we had to drive 50 miles to pick up the truck. The truck was filthy with previous drivers trash in the cabin and filthy back of truck. Lost power steering while driving. Terrible experience.

Rating:

5.0

At 13 mile they have some of the greatest customer service representatives like that bruce guy

Rating:

5.0

Great service!

Rating:

3.0

My son had to move a bunch of equipment around just in order to get our trailer out and they didn't have our dolly other than that Frank was above average

Rating:

1.0

Nobody trained with Uhaul was on site. 45 minutes to get an online reservation on the road. Trailer had a blowout likely due to poor maintenance.

Rating:

1.0

The guy that owns the store at this location was horrible..I brought the U-Haul back and I was in line like everyone else and when it was my turn he started my return process then continuously told me to step aside so that he can help his customers first before U-Haul customers..when the customers were done he continued on my return process, then more customers came in to buy gas or cigarettes or whatever and he told me to step aside so that he can help them....after over 1/2 hour and approximately 22 customers that I stepped aside for I told him I'm a paying customer too and you should finish my return..he said he's taking his customers first before U-Haul customers..one customer in line flipped him off and told me good luck...I told him to give me back my credit card and I'm returning it somewhere else and I was going to contact U-Haul about him...he told me he doesn't care and I can tell whoever I want to. He was the rudist person I've ever met and he was only concerned about HIS customers and could care less and U-Haul customers...I would never step foot in this location again..

Rating:

5.0

Great vehicle and staff.

Rating:

4.0

Friendly helpful staff

Rating:

3.0

Update your system so non UHaul locations don't have to deal with a slow or crashing system, which upsets the customer.

Rating:

1.0

I rented a truck on Saturday morning for 1 day. My requested drop off was for Placerville but I was sent a text to return it in Pollock Pines, which is further away. I arrived on time with the truck within the 24 hours of renting it but when I arrived, I was told no one was onsite to help me with the uhaul and the owner wouldn't be there until 12 pm. I could not wait 4 hours for him to arrive so I left a copy of the contract and the key to the truck and was told he would call me when he got in and it could be handled over the phone. I never received a call at all on Sunday. On Monday, I received a receipt with a charge for an additional day of rental when the truck has been sitting at their facility and they have had the key. I also spent $50 to fill the tank back up to where it was when I got it and he charged me for $17 for more fuel, which is completely false. I tried to call again and was told the owner wasn't in yet again and left my phone number. This is extremely poor service to not call a customer back and then charge an additional $75 for no reason.

Rating:

3.0

Only one employee is trained in the uhaul process. His shift didn't start till 10 am. There were other customers that had been him for to arrive as well. No private area to discuss address and phone numbers. Had to say outloud in front of all the gas station customers

Rating:

5.0

Great service at the end of a hard day moving. Much appreciated the excellent service. Thank you.

Rating:

3.0

Very good customer service.