Comentarios del cliente para Chevron 13 Mile Post

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Chevron 13 Mile Post

Grado total:

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terry B. en

Grado:

Hire someone that knows how to process the transaction. I spent time reserving the truck and entered information into the app so that I could bill a different card than the one that I used to hold the truck. They charged the one I didn’t want charged. He sold us insurance that we had rejected in the reservation and now I have to fight to get that money back. I will not use that provider again.

Timothy L. en

Grado:

El cliente no dejó un comentario.

Phillip R. en

Grado:

Manager Frankie Vargas was very helpful and courteous.

Ryan J. en

Grado:

This Uhaul rental was the worst customer service experience I have ever had. The actual pick up and drop off location personnel were great but the 1-800 customer service support and management were horrible! They cancelled my online order and appointment to pick up the truck because they said I didn't show up to the location on time but THEY changed my pick up location and did not notify me! So after showing up at the location where I thought I was supposed to pick the truck up and trying to figure out what was going on, I called the 800 number and got a reservation manager names Paige on the phone and she was uncaring and non helpful even though they were the one that cancelled my reservation! She gave me a take it or leave it attitude of driving an additional two hours to go get another truck because they already rented the one I reserved out to someone else. So then I called the District Manager Tony and he never even bothered to call me back. So I was left stuck with no other options trying to rent a one way truck to San Diego because no other company had anything available and I had already made major and costly plans that I could not change. Uhaul says "We are always looking to improve our service or give credit where credit is due." Well what a joke that is. I contacted them to complain and they offered me a lame $25.00 credit on my next rental but it had to be used within 1 year. They suck and don't care about the customer. They tried to use the excuse that my online contact info preference was via text and the phone number was wrong but they never contacted me in any other manner even though they said that I was supposed to receive a confirmation email. Lame. I will find another company to use from here on, never again. Good bye Usuck! Roseville, CA

ken D. en

Grado:

The service person was new at the job. When help was required the owner of the franchise refused any help. The manager / owner of the Chevron station told his new employee "there is nothing. He could do to help." The manager / owner told me, a senior citizen, retired American River College drafying professor l, "He was off duty and could not help me." My experience was very poor customer service. The 15' van had only 1/8 of a tank of gas, it was filthy and the right side windshield wiper blade was cutting into the glass.

Sherry K. en

Grado:

El cliente no dejó un comentario.

Nicholas S. en

Grado:

El cliente no dejó un comentario.

Liane E. en

Grado:

El cliente no dejó un comentario.

bobby S. en

Grado:

Everyone Richie, was extremely helpful. Will use again within the week.

en

Grado:

I dropped the vehicle off after hours, but never received a final statement or a summary of charges.

Robert R. en

Grado:

El cliente no dejó un comentario.

Brian R. en

Grado:

Nobody was there to rent out the truck, took almost 3 hours. Truck was out of fuel and so dirty I could not see through the windshield. Also, there was a broken part of the box left lying on the inside for me to deal with. Bottom line, it was not any fault of u-haul, rather the sub contractor. I was informed that he has been in business for 3 years, I give him 2 more at the most before he fails at this. U-HAUL should do something about his shady business ethics.

James J. en

Grado:

Poor experience, service rep did not know the uhaul process efficiently and had excuses for everything. Took way too long to figure out a simple process. Probably should stick with just being a gas station.

Clyde C. en

Grado:

We originally requested our pickup in Placerville and instead were relocated to Pollock Pines. Staff was not helpful nor were they trained. When they called the manager he refused to speak with us and said he would be there in about 45 minutes. We ended up being delayed by at least 1 hour. Will never rent from this location again!!

Kimberly T. en

Grado:

It's not a location issues - we were wrongly charged! It's your 800 corporate location issue!

Derick B. en

Grado:

Quick in and out. Friendly, kept truck a little longer than I ask for with no extra charge. Only thing and not just to nitpick they should keep the gas tank on full so when you return the truck you don't over fuel the truck I put an extra 1/4 of a tank, IAM sure u haul would of fixed the problem but I should of payed more attention. 10 out of 10 great job definitely returning customer.

MIKE G. en

Grado:

Great customer service!!!!!

ED R. en

Grado:

Unreliable. They often dont have equipment after confirmed check in

Julie M. en

Grado:

Had to wait a hour before I could drive off with my rental truck. Employee was not trained well with uhaul process. Had to call for help several times. Computer froze had to reboot the computer. Start process over.

Melody M. en

Grado:

I have an open claim submitted for damage caused to my personal trailer by an employee of a U-Haul business in Reno Nevada. I have yet to hear anything from U-Haul concerning my claim. If you could check into that for me I would greatly appreciate it. Thank you.

Eric R. en

Grado:

El cliente no dejó un comentario.

Leslie G. en

Grado:

Too many things for me to list about how awful my experience was! I will never use Uhall again!!!!

Gladys R. en

Grado:

First of all, we picked this location because we were told they would "definitely" have a 10' truck, which is all we needed. The day before we went to pick it up, you did not have a 10' truck. You offered a bigger one at the same price, but we didn't want a bigger one. The 10 footer was too big already. Then every time I went to use the emergency brake, I thought it was going to come off in my hand. Not happy.

Deborah K. en

Grado:

El cliente no dejó un comentario.

Teresa M. en

Grado:

El cliente no dejó un comentario.

deborth K. en

Grado:

El cliente no dejó un comentario.

eddie V. en

Grado:

RICHIE WAS A LAZY EMPLOYEE AND ACTED LIKE HE DID NOT LIKE HIS JOB!!! HE WAS NOT AT ALL PERSONABLE OR PROFESSIONAL!!! WHILE U-HAUL IS GREAT FOR YOUR MOVING NEEDS TRY NOT TO USE THIS LOCATION!!!!!!!!!!

Brennen P. en

Grado:

Paid for dolly and furniture pads but none were in stock when I arrived. I had to drive almost 30 minutes to get a dolly. If the computer system was correct I could have driven to where the dolly was from the start.

Dawn P. en

Grado:

El cliente no dejó un comentario.

Shannon C. en

Grado:

It's a gas station...so no employees of uhaul works there... difficult to get rentals...

Arnold P. en

Grado:

El cliente no dejó un comentario.