Customer Reviews for Chesterfield Self Storage
(U-Haul Neighborhood Dealer)

108 reviews

534 S Water St   Chesterfield, IN 46017

(765) 387-3503

Office Hours

  • Monday - Thursday:
    12 am - 12 am / 12:30 am - 12:30 am
  • Friday - Sunday:
    Closed

Services at this Location:

Contact Us

(765) 387-3503

534 S Water St
Chesterfield, IN 46017

Services at this Location:

Office Hours

  • Monday - Thursday:
    12 am - 12 am / 12:30 am - 12:30 am
  • Friday - Sunday:
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location needs better wifi and needs to be open for people. it took me a hour to get my truck and hour to drop it off and others were there having problems also. this place is a joke. Will never use this place ever again.

Anita Hamblin 
Rating:
2.0

I expressed a valid need for a price adjustment and instead I was charged the full amount with zero communication even though I had a truck that required an emergency service call that took many hours

Lynn Hewitt 
Rating:
3.0

Customer did not leave a comment.

Nick Horstman 
Rating:
1.0

Customer did not leave a comment.

Carrie Bilyou 
Rating:
5.0

I have no complaints what so ever! And for the record, Ryan Tholen was wonderful. You are lucky to have him as an employee!!

Debra Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Gregg 
Rating:
5.0

Make the process of renting on the app easier and better for lower cellular service areas! It took 45 minutes to check out the U-Haul! Not the sites fault but the requirements of the app’s fault! This was my first time and it was overwhelming on the app! I would do it again, but I don’t want to experience that again! The staff on the location were on point, informative, and very nice! I’m thankful for them!

Ciara Land 
Rating:
5.0

Very responsive and helpful office team!

LAURA LAMB  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Wilson  |  Overall Experience 
Rating:
5.0

he was extremely nice and courteous

Glenda Richard-Spangler 
Rating:
5.0

Customer did not leave a comment.

Gregory Barr 
Rating:
5.0

Customer did not leave a comment.

ron hanman 
Rating:
5.0

Never came to the office. Manager was very responsive and we were able to do everything over the phone. I will recommend and likely use again in the future.

DANIEL DUBOIS  |  Overall Experience 
Rating:
5.0

I live in Indianapolis but needed the storage in Anderson for some things, So Friendly, and nice.. will use again if need be.. Thanks

Tina Washington  |  Overall Experience 
Rating:
5.0

The prices are reasonable and convenient location to where I lived. I only wish that there were Saturday hours to contact someone to pay rent or ask questions. Other than that I had a good experience while I had my stuff stored there.

SANDRA GORSKI  |  Overall Experience 
Rating:
3.0

It would make check in easier if there was a person to talk to and ask question right in front of you.

Deanna Michael 
Rating:
3.0

Customer did not leave a comment.

Michelle Tinch 
Rating:
3.0

Customer did not leave a comment.

Melody Gillette 
Rating:
4.0

Drop off only. No one there to receive the truck.

Kristina Phillips 
Rating:
5.0

Customer did not leave a comment.

Andrew Lloyd 
Rating:
5.0

Customer did not leave a comment.

JOE RICHMAN 
Rating:
2.0

Be open when you advertise.

JEFF STOVER 
Rating:
1.0

The way I was treated the day before I would never recommend U-haul to anyone

Larry Beard 
Rating:
5.0

Customer did not leave a comment.

Morgan Kane 
Rating:
5.0

Customer did not leave a comment.

DALE BILLINGS  |  Overall Experience 
Rating:
1.0

I was charged for the dolly and it wasn’t in the truck bottom of the truck floor was covered in dirt I’d like a partial refund some of my bedding was covered in dirt

LaDonna Stanley 
Rating:
5.0

Your return app didn't seem to work with me, but the proprietor at the Chesterfield location had previously told my wife to just drop off the truck (on a Sunday afternoon) and leave the key in the drop box. We did that and it was very simple.

Rick Blumenberg 
Rating:
4.0

Truck was not clean at all, key was not in a lock box, it was in the cargo area with a lock on the roll up door that was frozen shut. Customer service was AWFUL on 12/24 when I picked up the truck. Condescending, like I didn’t know what I was doing. When I told her what was happening she basically acted like I wasn’t telling her correctly. She was just rude and not helpful at all. I will not use uhaul ever again because of that customer service rep alone.

Annette Pruitt 
Rating:
5.0

Advise there may be a short period before receiving rental confirmations and steps due to office closing

Chasity Carter 
Rating:
5.0

Customer did not leave a comment.

Marisa Elam 
Rating:
4.0

Customer did not leave a comment.

Larry Killian 
Rating:
5.0

Mike the customer representative, was a very polite and knowledgeable.

Rick Shellabarger 
Rating:
3.0

Customer did not leave a comment.

Mary Jordan 
Rating:
5.0

Customer did not leave a comment.

JENNIFER DURM 
Rating:
3.0

Make sure all tires are inflated to proper PSI, it could have been a real Danger on the road for a front tire to blow if not noticed. It also check extra time out of our moving experience to deal with something that should have already been taken care of.

Debra Roof 
Rating:
5.0

All trucks from 10 foot and up need to have ramps.

Joseph Meade 
Rating:
3.0

I was charged for an extra day even though I turned the truck in. Also I booked the truck at a certain location that was near by due to mileage and that reservation was changed to another location that was further away and I had to still pay that mileage. I am not happy about that at all.

Liddia Sanglton 
Rating:
5.0

Customer did not leave a comment.

Aaron Amyx-Binford 
Rating:
5.0

Customer did not leave a comment.

Margaret Hastings 
Rating:
5.0

Customer did not leave a comment.

LARRY HILBERT 
Rating:
3.0

Customer did not leave a comment.

Kelsey Frazier 
Rating:
4.0

Parking RV. Plenty of space

Jennifer Parrott  |  Reservation 
Rating:
3.0

I had ordered a uhale for June 14 at 2:00 pm from Weatherford Automotive at 515 Meridian Street in Anderson. We had troubles finding the place since it does not look like it's picture on google maps. The place looked rundown and there was no parking since they rent there parking to this car place next to them. There was also a tow truck parked there blocking most of the entrance since this place also does car repairs. Once I finally got in there I was told that they did not have my uhale and they had to look up my information since they don't update there computers which took a long time. Then I was told that it could be 4 to 5 hours before they could get me a uhale but they would give me a discount. I had researved a uhale for 2 pm but did not get one until 5 pm from Chesterfield storage. The building was nice and so was the worker, however his computers were down so he had to do everything on his phone. I was not given a discount since the other building did not say anything to him about a discount and was told to call corporate and get credited. By the time we left with the uhale it was after 6 pm due to the computers being down there and having to do all the paperwork off his phone. Before we left we took pictures of the uhale and found the inside was dirty, scratched up, and mud spots. So before we could use it we had to clean the inside. So we were not able to start loading my stuff into the uhale until past 7 pm wich put use behind and also we then had no helpers since they had to leave by 5 pm.

Austin Vorndran 
Rating:
5.0

great person to work out are rental all was great

Kim Mccullough 
Rating:
5.0

The newburgh Indiana location at storage lock was fantastic. Thank you for the excellent service in Chesterfield and Newburgh.

Natasha McDaniel 
Rating:
5.0

Outstanding U Haul Location! Friendly and customer service oriented! NO Hidden or unexpected charges

Theresa Miller 
Rating:
5.0

Customer did not leave a comment.

THomas Reffet 
Rating:
5.0

Customer did not leave a comment.

JESSICA DEUBERRY 
Rating:
5.0

Customer did not leave a comment.

John Doughty 
Rating:
5.0

Customer did not leave a comment.

Joshua Carroll 
Rating:
4.0

My physical experience with my rental was superb. There was a strange difference between the rate that I agreed to when I reserved the vehicle and what I was actually billed. The billing went in my favor by one dollar, but I think that I should have received some explanation as to why that change was made.

David Crump 
Rating:
4.0

Dropped off on Sunday night. No clear place to park, or instructions on what to do... Everything worked out in the end, so I am fully satisfied.

Joseph Walters 
Rating:
5.0

There is nothing to improve!

Kristen Thomas 
Rating:
5.0

I would rent from them again. I would like to suggest that a trash container be available in the area.

CANDACE SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Beasley 
Rating:
5.0

Customer did not leave a comment.

Robert Collins 
Rating:
4.0

Customer did not leave a comment.

Richard Mackey 
Rating:
5.0

Customer did not leave a comment.

Kenneth Reddick 
Rating:
3.0

They were hard to reach, but Mike always did call back. It was the hours the office is open that was inconvenient. Also, the gate locked us out of the facility a few times, and was upsetting.

Kari Heck  |  Overall Experience 
Rating:
4.0

Glad to have have had the opportunity to work with chesterfield storage

JESSIE CRESELIOUS  |  Overall Experience 
Rating:
5.0

The people there was very helpful and nice will remember that place if need to rent a nother trailer again thank you uhaul

Tom Pittsford 
Rating:
4.0

Customer did not leave a comment.

Robert Meyer 
Rating:
5.0

Very smooth transaction and pickup.

Shayne Eskew 
Rating:
5.0

Customer did not leave a comment.

Michael Girdler 
Rating:
1.0

Customer did not leave a comment.

Tony Wimpy 
Rating:
5.0

Customer did not leave a comment.

ADAM MILBURN 
Rating:
5.0

Customer did not leave a comment.

gary marshall 
Rating:
3.0

Lady was indifferent, not to be bothered.

Timothy Steele 
Rating:
4.0

Customer did not leave a comment.

Daniel Lane 
Rating:
3.0

Customer did not leave a comment.

Daniel Lane 
Rating:
4.0

Customer did not leave a comment.

JOHN RICHARDSON 
Rating:
5.0

Nothing. Everything went as planned. The truck was well maintained and clean, both inside and out.

Dennis Blankenbaker 
Rating:
2.0

I reserved a truck to be picked up in Muncie, Indiana. I was disappointed to learn I would have to travel to pick up the truck.

Mark Marchino 
Rating:
4.0

Customer did not leave a comment.

ROBIN KRATHWOHL 
Rating:
5.0

Customer did not leave a comment.

Katreena Jones 
Rating:
5.0

Friendly clerk who promptly returned my after-hours call to confirm my pickup time.

james fisher 
Rating:
4.0

Customer did not leave a comment.

Kelli Flaming 
Rating:
5.0

Customer did not leave a comment.

SUSAN FRANKS 
Rating:
3.0

Lindsey went the extra mile to meet me at a time convenient for me, though not her. This allowed me to pick up the trailer, and get my wedding decorating / catering assignment completed perfectly. She was truly a blessing for me, and also your company.

CHRISTOPHER LOVE 
Rating:
1.0

Make sure the trailer is in good condition and the lights are working! We had to have a repair guy come out to fix the problem which cost us over a 3 hour delay. Would expect to be compensated for this but can't find anyone who will try to help with this issue. Have used UHaul for years but this experience has changed my mind on you being my first choice.

Marjie Cantrell 
Rating:
3.0

Customer did not leave a comment.

JESSICA RODREGUIZ 
Rating:
5.0

Everything was wonderful. I was to get in, rent what I needed and out the door. Great job!!!

KANDI KEMERLY 
Rating:
4.0

Customer did not leave a comment.

andy mccowan 
Rating:
3.0

Customer did not leave a comment.

ANGELA PARSONS 
Rating:
5.0

Customer did not leave a comment.

Michael Newton 
Rating:
1.0

Be there to check trucks in on time.

regina churchill 
Rating:
5.0

Had To cancel do to weather

Privacy Request  |  First Impressions 
Rating:
3.0

I dropped the truck off the night before it was due. There was a snow storm coming and I knew that would be the best bet. They told me that there was a drop off key box. There was no lighting so you could not see it. The sign was located across the street from where the building was actually located. Again it was not lit up. Very confusing other than when I talked to the person on the phone seemed very nice and helpful when I asked for roadside assistance. But I do still recommend an easier way to see it at night. Especially when you're coming from out of state and not familiar with the area.

Lori Hensley 
Rating:
4.0

Customer did not leave a comment.

TAMIE PUCKETT 
Rating:
5.0

Customer did not leave a comment.

HOLLIE PERRY 
Rating:
3.0

The place was closed when we arrived. We did not come in contact with any employees. The instruction was very simple to follow for key drop off though.

Tischa Miller 
Rating:
5.0

The owner is very friendly and helpful with arrangements and pick up.

MARK FINGER 
Rating:
4.0

Customer did not leave a comment.

Danielle Gould 
Rating:
3.0

I will never rent from u haul again. Sent me out of the way to pick up and drop off. Muncie u haul is no help been there several times with no satisfaction. Will never rent again from u haul.

MARSHALL STILLWAGON 
Rating:
5.0

Customer did not leave a comment.

THOMAS BAKER 
Rating:
4.0

Customer did not leave a comment.

ELLIE LEVON 
Rating:
4.0

the trailer smelled of gas or oil. We had to clean it out before we could move our furniture

BRENT CHEATHAM 
Rating:
4.0

Customer did not leave a comment.

Curtis Taylor 
Rating:
5.0

Great job can't think of anything that could make it better!

JESSICA BRITT 
Rating:
5.0

Thank you for the excellent customer service and having the equipment I needed

STEPHEN SALAS 
Rating:
5.0

The lady at the facility went over and beyond for us. We had a snow storm and she was not at work, but she drove to the location just to assist us. She was amazing! Best customer service I have had is so long! I will go back to her if I need a U-Haul again for sure!

TESSA MARTIN 
Rating:
5.0

Great customer service! Willing to go above the call of duty. EXCELLENT EXPERIENCE. Highly recommend to family and friends.

JODI SPRINGER 
Rating:
2.0

I was charged $3 for driving more miles on a one way rental that I was over charged to begin with. The reason I was over on my mileage for a one way rental is because the truck is a gas guzzler. I had to go put $5 more dollars in to get back to the line I needed to return it. I drive around 200 miles at most and it cost me $100 in gas. What rip off. Shouldn't be aloud to put garbage on the street for rent like that. Budget, Penske, Ryder is who I will call the next time I need a truck!

dean sipes 
Rating:
4.0

Customer did not leave a comment.

cletus earl 
Rating:
5.0

Everything was great!

CHARLES DUNCAN 
Rating:
5.0

Friendly and helpful.

LAWRENCE RICE 
Rating:
5.0

Customer did not leave a comment.

Steven Berkebile 
Rating:
3.0

Customer did not leave a comment.

MATT ULLOM 
No reviews have been submitted for this location.

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