All employees were very interested to make my experience simple and safe.
LESTER G
Customer Reviews for Chesapeake Rent All
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was excellent. Always helpful. Plenty of room to park the trailers.
Glenn BI showed up to drop it off and they had me in, unhooked and out in no time.
mark ZThe owner and the employee were very nice love that place I would go there from now on
MYRIAM MFast and Friendly!
Keesha BTruck pulled real bed to the left in the truck. Transmission slipped alot.
Ralph ZI was having trouble checking out with the app and the staff at the store stepped in to help get me checked out without hesitation.
Helen BDROP OFF LOCATION: EXCELLENT. The representative was very professional. She was very understanding and apologetic regarding the poor service at the pick up location. She had no problems removing the $30 charge that the pick up location charged me, even after I told him the reservation had been revised to not include the charge. The pick up location simply said " I already put the charge through and can't remove it." He handed me the keys, got in his pick-up truck and left. I had previously rented a 15 ft truck on 12/29/23 one way from SC to MD. I found this return location on 1/12/24 to maintain the same high standards that I had previously experienced. I had 3 superior experiences and 1 extremely bad experience.
Daniel Jget rid of the swivel base car dollys. as i feel the damage to my car and the entire accident could have been avoided if the tow dolly was fixed instead of this horrible DANGEROUS design.. i expect a follow up for the damages to my vehicle. the staff at all locations and the roadside emergency caller were amazing.. the company wanting to save money and get horribly designed dollys is disgusting..
James AVery nice, easy, pleasant transaction. Equipment was well maintained and everything went as planned. I wouldn’t say it would be an improvement but a possible add-on. I didn’t have any help loading the bike on the trailer. It is a bagger and weighs 850lbs. Some type of winch or come-along that could attach to the front of the trailer to help pull the motorcycle up on the trailer may have been something I would’ve been willing to pay extra for. Just a thought, not a recommendation. I was very pleased with the service and will look to this location for future needs. Thank you!
timothy cExcellent and friendly service.
James MN/a
Denney ZExcellent Customer Service Will definitely recommend you guys and use again. Thanks
Kimble BEverything was close to perfect.
Gregory DAll office employees should be familiar with the pricing structure.
DOMINIC GBest u haul experience I’ve ever had
David CAwesome service as usual!!
Paul PThis is my go-to place for rentals. They always have the vehicle I need and they are just great folks all around.
DONNA BI dropped it off after hours and had no issues.
Benjamin RGreat service
WILLIAM BThe trailer had fresh spilled paint on the flooring. It was dried enough not to affect my belongings but could have been a problem. I believe the trailer had JUST been returned overnight and I was an early pickup. Not the fault of the franchise.
William MThe employees at Chesapeake Rent All were all very helpful and professional. The selection of trailers and trucks was also very good. I will definitely use this location for my future U-Haul rentals.
Charles DI was treated wonderfully. Great service.
Melanie SThe whole entire staff and team at the Chesapeake Rentals Location were extremely helpful and professional. They helped and made the process smooth as ever. Will rent from this location ALWAYS in the future.
Dawn WTrailer lights did not work properly. The roll up door spring cable was broken. I had to sweep out the trailer before using it. The trailer I used needs some serious maintenance. The people at this location very nice and accommodating, just not aware of the trailers issues.
Benjamin JGreat
Henry NFriendly staff. Quick service. Very convenient location. Rent here all the time.
William MGreat customer service
Michael MAll went well except when we returned the trailer after hours, there was no jack available. We were told it would be in a certain place but it was no where to be found. We had to use a piece of wood to get the trailor off of our vechile hitch.
Cathy DN/A
Samuel SI liked everything being electronic. No unnecessary paperwork waste
Shane DGreat customer service.
Shaquita HThe sales lady and gentlemen that helped us were absolutely wonderful! I appreciate your services very much! Thank you.
jessica hEasy access from major highway. Friendly staff. Quick processing and out the door. Effortless return afterhours.
William MIf your closed on the return day, it would be nice to have more flexibility with the return time
George MTie down dolly, rolled around in truck
JOYCE MKeep doing what you do everyday. Thank you all so much
JAY HSuper easy pickup and drop off. Very convenient for my trailer needs
William MThe location I use often are always freindly, accomidating and the equipment is clean and in good order. They keep a wide variety of equipment available for rental.
Brian MA very good experience, everyone was very helpful
TRACY KNothing they where awesome
bret eUhaul app based help was ignorant and I believe racially profiled my friends that were set up to drive. They were old timers without app phones and treated them like crap unwilling to help them . Then when I has to inconvenience myself to go.picj it up the kafybplayed games kicking me off the app over and again when she clearly knew it was me. This went in for 2+ hours then when I went to personally pick up the next day she had placed a caution by our namesm I have our interaction videoed and the calls recorded and a lawyer is what's needed. Then for the nightly drop off I called ahead and she talked to me like I was stupid and blamed the app. Funny it worked until I start submitting photos and they keep saying low memory which was bologna because I had a new phone this time. It's a game they have authority to play at a convueniece if they don't like how certain people look. My drivers were African American. It takes a lit to piss them off. They aren't up to date with all this new age and do there best and were treated like crap over and again so by the time I got to the location because of her ignorance she made my time worse. She knew it was us and all our photos were perfect yet she kept denying them. Being the ones doing the ok when we send it and photos if one doesn't kiss butt you'll never get your vehicle. So they can treat like crap as they please. She's a racist individual and needs put in check.
hope sWknderful service and people , will use them again
JOY HThe truck was perfect. The f-650 performed perfectly. Plenty of power and decent gas mileage. Thanks to the pickup and drop off locations. A very good experience all around!
Kenneth MStaff was awesome as always. Very friendly and customer service focused. From the person checking me out with paperwork to the person helping me hook up the trailer I rented. Thanks so much! You all are terrific!!
CHARLES PNo comments. The service provided was top notch.
MODESTO MVery friendly and helpful staff. Equipment was excellent.
Mark RGreat customer service!
WILLIAM BI don't have any suggestions for improvement at this time.. Customer service was excellent, the equipment was clean, and functioned as expected. I can't say enough about the staff. The lady who processed my rental, and the gentleman who hooked up the trailer have excellent people skills.
Duane DNothing to improve
Paul PThis was a great drop off - followed the directions in the app for after hours drop off and everything went smoothly.
Kendall JNothing to Improve!
Paul PNothing!
Margaret HNone
MODESTO MFast and Friendly
Paul MSee below. Unsure where this SNAFU started.
JASON KFriendly and efficient
Paul MPlease keep the same customer service focus that your team showed me while I was picking up my rental. Staff was very polite and helpful.
CHARLES PKeep doing what you been doing, you have a great staff and rental vehicles.
clarence dBarb the representative, is always extremely pleasant and easy to work with. I would recommend her any day!
Stacia E