Customer Reviews for Chesapeake Outdoor Structures
(U-Haul Neighborhood Dealer)

429 reviews

8477 Brices Mill Rd   Chestertown, MD 21620

(410) 778-5048

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 4/2/2024: 1:00 pm - 5:00 pm
  • 4/3/2024: Closed

Services at this Location:

Contact Us

(410) 778-5048

8477 Brices Mill Rd
Chestertown, MD 21620

Services at this Location:

Office Hours

  • Mon-Fri: 7:30 am–5:30 pm
  • Sat: 8 am–4 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 4/2/2024: 1:00 pm - 5:00 pm
  • 4/3/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Wesley TRoyer 
Rating:
5.0

Customer did not leave a comment.

Robert Hindman 
Rating:
5.0

Customer did not leave a comment.

Jon Slocum 
Rating:
5.0

Customer did not leave a comment.

Brian Linton 
Rating:
5.0

Bruce was a great help. Will certainly use this facility again.

Willis Shelley 
Rating:
5.0

Great people to deal with thank You

Robert Clark 
Rating:
5.0

Mr Bruce is a good guy treats me well!

William Ryans 
Rating:
5.0

Customer did not leave a comment.

Donna Thompson 
Rating:
4.0

Customer did not leave a comment.

Lisa Councillor 
Rating:
5.0

Customer did not leave a comment.

Xarex Velasquez 
Rating:
5.0

Customer did not leave a comment.

Calvin Smith 
Rating:
3.0

Guy was nice, personable, pleasant while waiting for internet Could use better reliable Internet for your sanity and customer time Thank you

Michael Bargiband 
Rating:
5.0

Customer did not leave a comment.

Robert Steffes 
Rating:
5.0

Customer did not leave a comment.

Malinda Armstrong 
Rating:
5.0

Very well run

robert reed 
Rating:
5.0

Nobody there but didn’t need em.

Gary Foreman 
Rating:
3.0

Customer did not leave a comment.

Sharone Scott 
Rating:
4.0

The app is dumb but good and fast service

William Smith 
Rating:
5.0

Lower the prices too expensive

Harry Zearfoss 
Rating:
5.0

Great and friendly service. Happy to be a repeat customer.

Patrick Pannett 
Rating:
5.0

Just do the same thing as they did for me. No improvement needed

Calvin Smith 
Rating:
4.0

Don't rent trailers that leaks

gary little 
Rating:
5.0

Nothing as far as this location.....extremely helpful and professional

Fred Tittle 
Rating:
4.0

I looks like it’s falling down. You can’t judge a book by its cover, but it’s honestly an eyesore. The man who helped us was nice and friendly and would recommend it to someone, but would forewarn them about the way it looks dilapidated.

Brandi Layton 
Rating:
5.0

Customer did not leave a comment.

Sakina Whye 
Rating:
4.0

Brian was helpful and efficient. The only thing is that it took longer to fill out the obligatory paperwork than to hook up the trailer!

Rick Benko 
Rating:
5.0

Customer did not leave a comment.

Jamil Wright 
Rating:
5.0

Customer did not leave a comment.

Norman Scott 
Rating:
5.0

Customer did not leave a comment.

Katharine Williams 
Rating:
5.0

Customer did not leave a comment.

Brittaney Brown 
Rating:
3.0

Customer did not leave a comment.

RICKY DUNIGAN 
Rating:
5.0

I’m a multiple renter from this location and have always received excellent service.

Jonathan Slocum 
Rating:
5.0

Customer did not leave a comment.

Alfred Cassinelli 
Rating:
3.0

Nobody at drop off location. Called number on door, left trailer in yard. No big deal for me, but not good situation for customers picking up equipment or looking for service or information.

Peter Baxter 
Rating:
5.0

Bruce was awesome to work with. He went above and beyond to accommodate my rental needs when I was in a jam and needed a trailer on a Sunday. I would rent from him again even though he is 1.5 hours away from my house! Thank you Bruce!

John Polk 
Rating:
5.0

Customer did not leave a comment.

Dan Brown 
Rating:
5.0

Bruce was awesome and the whole transaction couldn't have been smoother!!! Loved my experience with U-Haul

Kimberlee Bermont 
Rating:
5.0

Bruce was great - friendly and helpful.

Lyle Sell 
Rating:
2.0

Facilities / buildings are in very poor condition. Staff was friendly and helpful, (but was initially absent during his lunch).

Matthew Foust 
Rating:
4.0

Had an issue with the mobile pick up and could not get past the license number recognition. Therefore could not get the code to receive the key at the pick up box. Called Bruce from the site and he could bot have been more helpful in getting me my truck on time. He was terrific! I would definitely use his location again

Carrie Strine 
Rating:
5.0

Smooth transaction thank you

PAULA WARREN 
Rating:
5.0

Customer did not leave a comment.

Allan Roth 
Rating:
5.0

Customer did not leave a comment.

Aiden Pass 
Rating:
5.0

Customer did not leave a comment.

Shaun Rigby 
Rating:
5.0

Customer did not leave a comment.

Ronald Coxe 
Rating:
5.0

Bruce was terrific in finding the right equipment for my needs.

Robert Steffes 
Rating:
5.0

This comment is for uhaul, not chesapeake outdoor- Get trucks with cruise control!

Cody Charles 
Rating:
3.0

Customer did not leave a comment.

Lemon Gilbert 
Rating:
5.0

what a simple easy and fast

KURT DOUGLASS 
Rating:
5.0

Customer did not leave a comment.

ANDREW SCHWARTZ 
Rating:
5.0

Customer did not leave a comment.

Bryan Wesolowski 
Rating:
3.0

Customer did not leave a comment.

Joe Cavallaro 
Rating:
5.0

Customer did not leave a comment.

ANDREW SCHWARTZ 
Rating:
5.0

Customer did not leave a comment.

Chris Powers 
Rating:
4.0

Lack of cell phone reception /guest wifi

Tia Johnston 
Rating:
5.0

Customer did not leave a comment.

Anthony Bruno 
Rating:
5.0

Customer did not leave a comment.

Roland Owen 
Rating:
5.0

Customer did not leave a comment.

JAMES RICKETTS 
Rating:
5.0

Customer did not leave a comment.

Jonathan Slocum 
Rating:
5.0

Customer did not leave a comment.

Alvin Harris 
Rating:
5.0

Customer did not leave a comment.

James Cornelius 
Rating:
5.0

Mr Bruce is alsome

William Ryans 
Rating:
5.0

Nothing to improve! The experience was excellent as always.

Timothy Lavery 
Rating:
5.0

Customer did not leave a comment.

Jon Slocum 
Rating:
5.0

Customer did not leave a comment.

Terry Lindsey 
Rating:
5.0

Customer did not leave a comment.

Shaun Rigby 
Rating:
5.0

Customer did not leave a comment.

John Trently 
Rating:
5.0

Customer did not leave a comment.

Robert Steffes 
Rating:
5.0

Customer did not leave a comment.

Paul Dembeck 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY SARRETT 
Rating:
5.0

Customer did not leave a comment.

Monica Tegeder 
Rating:
4.0

The cab of the truck was leaking very badly during a rain storm.

Tom Speakman 
Rating:
5.0

Mr Bruce always treat me good

William Ryans 
Rating:
5.0

We love this location. Always superior customer service. Thank you!

Kristine Balogh 
Rating:
5.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

Customer did not leave a comment.

Jeff Hardy 
Rating:
5.0

Nothing. Bruce was very helpful informative and available whenever I needed him.

JOSEPH SANDERS 
Rating:
5.0

This place is great.

Bob Wallace 
Rating:
5.0

Great guy there always treat you good!

William Ryans 
Rating:
5.0

Nothing

John Cawley 
Rating:
5.0

Excellent place

Tim Chesna 
Rating:
5.0

Customer did not leave a comment.

Rodger Wilder 
Rating:
5.0

Customer did not leave a comment.

John Cawley 
Rating:
5.0

Very fast and helpful and had everything ready fast and easy process 15 minutes to get on the road. Everything went Outstanding very friendly and had knowledge of the equipment and helpful information 👌 Will definitely be back for my next rental. Easy drop off using the online process and instructions was a pleasure to deal with U-Haul. Setting up rental online was a fast easy process. Received email confirming rental and pick up time. Great overall experience.

John Pote 
Rating:
3.0

Customer did not leave a comment.

Kirk Williamson 
Rating:
5.0

I really don't know how this business could do better

TRACY HAINES 
Rating:
5.0

Customer did not leave a comment.

Mary Troy 
Rating:
5.0

Changing the drop off location was a pain. We had to talk to 6 representatives for several hours to straighten it out. Why do so many representatives tell us conflicting information?

Tracy Haines 
Rating:
5.0

Customer did not leave a comment.

Matthew Kaehler 
Rating:
5.0

Customer did not leave a comment.

Carter Coyer 
Rating:
5.0

Customer did not leave a comment.

Bruce Griffin 
Rating:
5.0

Customer did not leave a comment.

Cecilia Brown 
Rating:
5.0

They are fast friendly and work with you to be as convenient as possible. 1st class customer service and equipment

Adam Moyer 
Rating:
5.0

Customer did not leave a comment.

Stephanie Woodrome 
Rating:
5.0

Customer did not leave a comment.

Anna Rowe 
Rating:
5.0

Very friendly service, very easy to pickup, drop off, rent, etc. Very very appreciative.

Kitri Post 
Rating:
5.0

Bruce was very helpful. It was a pleasant experience working with him.

Kristina Hughes 
Rating:
5.0

Customer did not leave a comment.

PAUL TROY 
Rating:
5.0

Bruce was very accommodating, professional and friendly. The van was in great shape and I was very happy it was equipped with Bluetooth.

David JOHNSON 
Rating:
5.0

The trailer does not track straight. It pulls to the driver side and it will prematurely wear out your tires by scrubbing them

John Pia 
No reviews have been submitted for this location.

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