Customer Reviews for Cherokee Storage
(U-Haul Neighborhood Dealer)

47 reviews

6463 Taylor Mill Rd   Independence, KY 41051

(859) 757-0148

Office Hours

  • Mon-Tue: 10 am–4 pm
  • Wed: 12 pm–6 pm
  • Thur: 10 am–4 pm
  • Fri: 12 pm–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 757-0148

6463 Taylor Mill Rd
Independence, KY 41051

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–4 pm
  • Wed: 12 pm–6 pm
  • Thur: 10 am–4 pm
  • Fri: 12 pm–6 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Not certain the bill is correct

Frederick Lambert 
Rating:
5.0

We had a horrible experience trying to get a trailer from another local U-Haul that was not open and did not answer their phone at our time stated. This location was fast and easy, very helpful

Frederick Lambert 
Rating:
3.0

Customer did not leave a comment.

Amber Sturgeon 
Rating:
5.0

Office was closed but location was convenient and clean.

John T Vince JR 
Rating:
4.0

Customer did not leave a comment.

mathew christie 
Rating:
4.0

The site attendant is a super guy and very helpful. He was instrumental in my choice to come back there a second time. Excellent employee. Most facilities are about the same but the employees make the difference.

Christopher Herzog  |  Overall Experience 
Rating:
2.0

After we paid and dropped off we were charged an additional $50 according to the receipt it was for gas and miles. Here’s the issue we literally drove it one trip 3 minutes away and then back and dropped it off back to uhaul. They charged us for 5 gallons of gas for a 3 minute trip and $22 for mileage for this 3 minute trip. They are scamming people and it’s sad. I called left a message for someone to return my call and they responded with an email with my receipt no Returned call.

Joseph Mai 
Rating:
5.0

We only needed the storage unit for a couple months and this was the perfect place. Our first 3 months were half price and completely affordable. The staff answered any questions I had immediately. I highly recommend this storage facility.

Rachelle Gunther  |  Overall Experience 
Rating:
5.0

Nothing as customer service & process was fantastic

TERRENCE DULLAGHAN 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Madison 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Cowherd 
Rating:
5.0

Worked out great for me! Needed some extra room for a remodel and this worked great m!

Charles Blanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MCGOWAN 
Rating:
5.0

Online return procedure was overwhelming. Bad internet service made for a long process.

Steve Harris 
Rating:
5.0

Customer did not leave a comment.

donald witt  |  Overall Experience 
Rating:
4.0

Put on your truck where it says $19.95 Per day and $1.00 a mile I drove a truck with insurance and 66 miles I paid $150.00 that's a rip off. Will never use again.

Tom Merrill 
Rating:
5.0

My move was the worst I've ever experienced but Cherokee U-Haul was very patient and kind and worked with me when I had to extend my use of their truck. I would highly recommend them to anyone having to move. Thank you Cherokee U-Haul. You made this difficult time I'm going through just a little bit easier.

DAVID MERIDA 
Rating:
5.0

Thanks so much I will be using this location again soon. Very friendly. Jason Smith

JASON SMITH 
Rating:
5.0

Customer did not leave a comment.

Joseph campbell 
Rating:
5.0

Just make sure website is accurate with total of rental. Price was different when I picked up the truck even though I asked for total expense.

Bobbie leek 
Rating:
1.0

Mobile check in was giving me issues (sprint carrier) and there was no other way to check in. No personel to help or anything.

Holly Wicker 
Rating:
3.0

Have a full time at person on staff.

Tim Sparks 
Rating:
5.0

Thanks for being in the neighborhood!

Steven Raines 
Rating:
5.0

Customer did not leave a comment.

Kenneth Neuhaus 
Rating:
4.0

Customer did not leave a comment.

Kimberly Lybrook 
Rating:
5.0

Customer did not leave a comment.

Rebekah Smith 
Rating:
5.0

Customer did not leave a comment.

Eric clauss 
Rating:
5.0

Staff was very friendly

Beth Tolle 
Rating:
5.0

Customer did not leave a comment.

Andrew Mullins 
Rating:
4.0

I was notified two days before my rental that my preferred location did not have the equipment I reserved. This notification should have happened much sooner.

David Zint 
Rating:
5.0

I forgot the guy's name working there but he was extremely helpful, courteous, and nice. It was very appreciated as we were under a lot of stress with needing to get a truck ASAP to move. I will 100% recommend Cherokee for moving and storage needs.

PAUL TAULBEE 
Rating:
5.0

Customer did not leave a comment.

RICHARD LUTTRULL 
Rating:
5.0

Customer did not leave a comment.

Cody Hendershot 
Rating:
2.0

We filled the gas tank back to 1/4 tank Where it was when we started and were still charged an additional $50 for gas.

Kevin Kremer 
Rating:
5.0

Customer did not leave a comment.

RICHARD LUTTRULL 
Rating:
5.0

Customer did not leave a comment.

Adam SCHULTE 
Rating:
5.0

Customer did not leave a comment.

M.Renae Bartel 
Rating:
5.0

Customer did not leave a comment.

Robert Simpson 
Rating:
1.0

Customer did not leave a comment.

elizabeth moore 
Rating:
1.0

Could not access truck because Uhaul app said that I had to "edit my registration" which was not possible to do through app. I called customer service and waited on the phone for 30 mins for a representative to pick up. Ultimately, the movers that I schedule had 45 mins of downtime prior to my arrival which I had pay them at a rate of $100/hr. Because of the app not working properly, I lost $75 worth of labor. I'd like to discuss this with a manager at Uhaul. I'm not happy with your service and I may look elsewhere in the future.

AARON ROGERS 
Rating:
5.0

The employee that handled the transaction was very personable and helpful.

Melodie Collins 
Rating:
5.0

I dropped the trailer on Saturday augest 1st. The lady at the location didnt seem shure on what to do

Jim Southe 
Rating:
4.0

Nothing

JOSEPH HORSLEY 
Rating:
5.0

Customer did not leave a comment.

Casey Don 
Rating:
5.0

Everyone was so nice and I would recommend this location to anyone!

Jacklyn Steinman 
Rating:
4.0

No Uhaul sign on Hwy 16. It's in a strip mall around the back. If it weren't for Google Maps, I'd not have found it.

Stephen Tracy 
Rating:
3.0

Customer did not leave a comment.

Zachary Plummer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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