Comentarios del cliente para Charm City Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Charm City Auto

Grado total:

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Diana G. en

Grado:

El cliente no dejó un comentario.

Alan H. en

Grado:

There were problems with her computer that slowed the pick-up process.

Douglas P. en

Grado:

While Charm City cars was good to deal with, your service, app, and staff were horrendous. When my wife used the app, she set the pickup time and date for a half an hour after I got off of work on Friday, July 26th at 6:30 PM. Unbeknownst to her, when she clicked complete, the pickup time changed to 12 PM that day, so when we went to pick up the truck, we were informed that we would get no truck because we missed our pickup time. And yes she received the confirmation email, but why would she recheck it immediately when she just made the reservation. The young lady behind the counter stated, "we ain't got no more trucks, sorry." She half-assedly called two other stores and got voicemail to which she stated, "they ain't answering, call the 800 number." So I leave the store and call 1800gouhaul and proceeded to hold for 30 minutes when I got another you lady on the phone. I stated that we needed a truck and would go just about anywhere to get one since it seemed that the entire world was moving this weekend she said that I could pickup a truck at 8 am the next morning only a few miles down the road. I was ecstatic, because I thought we would be S.O.L. We show up at the appointed time and place to find out we had no reservation and no truck!?! When I looked back at the text she had sent me on Friday at 7:00PM, I see that somehow she booked the reservation for 8:00 Friday, the 26th, not the next morning, Sat. JULY 27TH AT 8:00AM. Once again we had no truck. Your company is really impressing me at this point, besides the fact that we are panicking that it is the day of our move and we have no truck. I called the 1800gouhaul number again and luckily managed to get a truck at 10 AM. The woman gave me a whole $10 discount. Now, as someone who was a chef and restaurant manager for most of my life, I dont look for something for nothing, but you guys really sucked. When I returned the truck to the location I rented it from (I was told that I would incur a very large fee if I wanted to return it to a different location that would be easier and more convenient. ) there was no one there. Not wanting to get charged for additional time, I went to the uhaul.com/share site to attempt to check in. The website told me to call 1800gouhaul, so I did. The woman who answered the phone informed me that I should go to the website to check the truck back in. Really!?! So $200 dollars later you definitely are not getting a good rating from me and I would probably not use you again.

RHONDA K. en

Grado:

Excellent customer service.

Yvonne G. en

Grado:

The truck hesitated over and over to start. I sat in the truck several times in the heat for 20 minutes or more waiting for it to turn over. Even when I returned the truck it hesitated to start and this was witnessed by a Uhaul employee. It was a frustrating ordeal.

David R. en

Grado:

They were supposed to open up at 8:00 AM no one showed up till 8:15 AM. A month before my pic update I had reserved a 5 x 8 trailer at a U-Haul location close to my home. However the night before pick up I was transferred 15 miles away to a store that had an 8 o’clock pick up rather than the 7 o’clock pick up that I needed. I was not happy

Alexander V. en

Grado:

El cliente no dejó un comentario.

Miriam A. en

Grado:

El cliente no dejó un comentario.

DAVE D. en

Grado:

Your help desk operator, Elanor, I believe was her name, was extremely helpful and professional in the phone when our original drop off location had a damaged lock box. She found us another location and would not get off the phone until we were satisfied. She was excellent

Lamond L. en

Grado:

El cliente no dejó un comentario.

Patrick N. en

Grado:

Same

JIM D. en

Grado:

It was a closed drop-off.

RHONDA K. en

Grado:

Very thorough and professional. The equipment was effective and clean and affordable. Very good experience

Jiakai Z. en

Grado:

El cliente no dejó un comentario.

Timothy C. en

Grado:

El cliente no dejó un comentario.

Pamela S. en

Grado:

The employee was very kind and helpful

shahil P. en

Grado:

great and friendly service

Samir M. en

Grado:

El cliente no dejó un comentario.

Tyann S. en

Grado:

El cliente no dejó un comentario.

Dustin R. en

Grado:

El cliente no dejó un comentario.

Matthew D. en

Grado:

El cliente no dejó un comentario.