Customer Reviews for Charlies Pawn
(U-Haul Neighborhood Dealer)

222 reviews

101 10th St SW   Watertown, SD 57201

(605) 886-1026

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 1 pm–5 pm
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(605) 886-1026

101 10th St SW
Watertown, SD 57201

Services at this Location:

Office Hours

  • Mon: 9 am–5 pm
  • Tue: 1 pm–5 pm
  • Wed-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard Schwake 
Rating:
5.0

Customer did not leave a comment.

Todd Obele 
Rating:
5.0

Customer did not leave a comment.

Brad Boyd 
Rating:
3.0

Think you charge to much for mileage

Lawrence Haag 
Rating:
1.0

I paid 175 at the start cause that what he said the estimate and I had to put gas in and that was out of my own pocket and he didn’t mention anything about another fee of 175 so I don’t known about going to this place

Justice Iyarpeya 
Rating:
5.0

Customer did not leave a comment.

STEVE HOOKER 
Rating:
4.0

Carrie electrical adapters from a round plug to a four pin plug, which is on the trailers. Have some in the store for sale.

lOYAL mESSERSCHMIDT 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN OOSTHUIZEN 
Rating:
5.0

Customer did not leave a comment.

Chad Stevenson 
Rating:
4.0

Customer did not leave a comment.

Steven Johnson 
Rating:
5.0

Charlie is always so nice.

Shellia StGeorge 
Rating:
5.0

Customer did not leave a comment.

Sarah Deutsch 
Rating:
5.0

Customer did not leave a comment.

Benjamin Harlow 
Rating:
3.0

He didn't want to serve me after 4:50 pm. He was complaining about working more, and I also wish they had trailers larger than 9'.

Armando Altunar 
Rating:
5.0

Charlie was awesome!

Nathan Weinkauf 
Rating:
5.0

Customer did not leave a comment.

Richard Diedrich 
Rating:
5.0

Nice to meet Charlie - smooth transaction and support

Bruce Forsyth 
Rating:
4.0

Owner was very helpful!

Steven Johnson 
Rating:
5.0

Customer did not leave a comment.

Michele Kessler 
Rating:
4.0

Customer did not leave a comment.

Ken Johnston 
Rating:
5.0

Customer did not leave a comment.

Jonathan Niemi 
Rating:
5.0

Very easy drop off

Heather Zimny 
Rating:
5.0

Customer did not leave a comment.

Michael Christians 
Rating:
4.0

I rented this truck two days prior, the floors were even cleaner. Also it was nice to leave my car there so I didn’t need to bother my son till I was back with my belongings/load. Thank you.

Lee Bauer 
Rating:
5.0

Customer did not leave a comment.

Larry Steen 
Rating:
5.0

Customer did not leave a comment.

Vergean Steen 
Rating:
3.0

Clerk was quite unprofessional and crude.

Adrienne Falkena 
Rating:
5.0

Customer did not leave a comment.

Mark Ryan 
Rating:
5.0

Customer did not leave a comment.

Jeremy Carlson 
Rating:
5.0

Customer did not leave a comment.

Monte Hurst 
Rating:
5.0

Customer did not leave a comment.

Harold ODonnell 
Rating:
4.0

Customer did not leave a comment.

Alice Larsen 
Rating:
5.0

Customer did not leave a comment.

Jorjean Fischer 
Rating:
4.0

Customer did not leave a comment.

Jamie Anderson 
Rating:
2.0

Trying to call and ask questions is like pulling teeth with you guys especially after dropping off a truck being put on hold for 3 hours is a little outrageous but if I have to use you guys again in the future yes I will because you are the easiest to get the equipment needed to get stuff done and I'm talking about trying to get customer service on the phone

TRAVIS STEVENS 
Rating:
3.0

Customer did not leave a comment.

Mike Finstad 
Rating:
4.0

Customer did not leave a comment.

Rochelle Hunter 
Rating:
5.0

Friendly caring people

Jim Lusk 
Rating:
3.0

Customer did not leave a comment.

todd olson 
Rating:
5.0

Customer did not leave a comment.

Jessica Recollet 
Rating:
3.0

Customer did not leave a comment.

Clair Austin 
Rating:
5.0

Customer did not leave a comment.

Erik Hisgun 
Rating:
5.0

Customer did not leave a comment.

tom meehan 
Rating:
5.0

Charles Pawn was excellent. U-Haul corporate was unacceptable. Reservation was moved with out clear communication. I received a text that did not clearly communicate the change in the reservation. Please call me at +16052289082. I will further discuss the lack of customer care by U-Haul. Brian Goebel

Brian Goebel 
Rating:
3.0

Customer did not leave a comment.

Mark Keller 
Rating:
2.0

We had scheduled in advance to pick up our truck in Brookings, SD on Sunday. Our reservation was changed to Watertown (50 miles away from Brookings) with a Saturday pickup. Our daughter's college graduation was Saturday, so it was a bit inconvenient. the U-Haul team was very supportive, even though I was a bit frustrated. Other than the, great experience.

Kurt allen 
Rating:
5.0

Customer did not leave a comment.

Jared Weyh 
Rating:
1.0

Trailer tie down 6” too short on one side, ratchet on other side kept coming loose. Truck tires low air pressure and windshield wipers just smeared the windiws, had to purchase new one.

Robert Savage 
Rating:
5.0

Customer did not leave a comment.

BARRY RODMAN 
Rating:
2.0

Sent me off with one tire on the trailer with only 15 psi in it. Saw the low tire halfway through the trip and inflated it to proper pressure which it held through the rest of the trip so obviously it was not checked before they let me take the trailer.

Jason Daniels 
Rating:
4.0

Explain what will happen after scheduling a uhaul better.

BRANDON HANCOCK 
Rating:
4.0

Drop off was straightforward and simple. No complaints.

Scott Bloomquist 
Rating:
5.0

Customer did not leave a comment.

John Cole 
Rating:
5.0

Customer did not leave a comment.

PATRICIA RAUEN 
Rating:
5.0

Customer did not leave a comment.

Neil Peterson 
Rating:
5.0

Customer did not leave a comment.

Brian Faircloth 
Rating:
5.0

This place was awesome. However the customer service in Fargo for the trailer we had originally rented was terrible. Making a move across the country requires the availability of a trailer. Plans cannot be changed the day before. We got lucky with a direct call to Charlies as the customer service in Fargo was awful.

MASON CAMPION 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE MOSHIER 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS BARLUND 
Rating:
5.0

Charlie is a great and friendly guy. Would definitely recommend.

Brandi Epperson 
Rating:
5.0

Customer did not leave a comment.

Eric Ternus 
Rating:
5.0

Customer did not leave a comment.

ROBERT SAYER 
Rating:
4.0

Customer did not leave a comment.

ERICA WEGLEITNER 
Rating:
5.0

My experience with Charlie's Pawn was great. However, my experience with the home office which is located in Fargo ND was horrible! The afternoon before I was to pick up my U Haul trailer in the town located close to me in Minnesota (I had made that reservation 3 months ahead of time), I was informed by the Fargo U Haul office that I would have to drive to Watertown SD to pick up the trailer, meaning I would have to drive two states over to pick up the trailer!! I had to leave a day early to pick up the trailer two states over, and there were no apologies or discounts offered by the staff at the Fargo ND U Haul headquarters. Because the the Fargo U Haul headquarters' ineptitude, I will never use U Haul again and I have advised my family and friends of my terrible experience with the U Haul headquarters in Fargo ND.

James Gish 
Rating:
5.0

Customer did not leave a comment.

David Buehn 
Rating:
3.0

Customer did not leave a comment.

Sharon Wagar 
Rating:
5.0

Customer did not leave a comment.

CHARLES FAULK 
Rating:
5.0

The UHAUL representative actually called ahead of time to communicate location and provide assistance. I have never had that happen before. CUDOS!!!! I wish this type of support would happen more often

CHARLES FAULK 
Rating:
5.0

Customer did not leave a comment.

John Koeck 
Rating:
5.0

Customer did not leave a comment.

John O'Connor 
Rating:
5.0

Received a courtesy call from dealer a day before drop off. Very friendly. Easy location.

Erick Crowe 
Rating:
5.0

Customer did not leave a comment.

Bruce Lefevre 
Rating:
5.0

To make it easy to swap trailers. My truck was overheating but still manage to make it to my destination

Diana Lee 
Rating:
5.0

Charlies Pawn 101 10th St SW Watertown, SD 57201 Have more locations like Charlie's Pawn, he was very helpful and professionall.

WILBERT WILLIAMS 
Rating:
4.0

No problems

darrel Haugerud 
Rating:
4.0

Customer did not leave a comment.

kristi kirchmeier 
Rating:
4.0

Customer did not leave a comment.

JULIE KOTLAN 
Rating:
3.0

Customer did not leave a comment.

Thomas Bossert 
Rating:
3.0

Customer did not leave a comment.

PEGGYS PLAISTED 
Rating:
4.0

Customer did not leave a comment.

Julie Kotlan 
Rating:
3.0

Customer did not leave a comment.

Rhonda Leigh 
Rating:
5.0

Customer did not leave a comment.

Tony Mathews 
Rating:
5.0

Customer did not leave a comment.

Stephanie Pappone 
Rating:
5.0

Get the reservation right. Ordered a a 4x8, received a 5x8. Told to pick up at 9:30, store doesn’t open until one. Rotten experience.

Michael Crim 
Rating:
5.0

Customer did not leave a comment.

Paul Hagen 
Rating:
3.0

The online drop off process of needingy location when dropping off was a nightmare. After driving for five hours on a Sunday the last thing I needed was a check-in system that wasn't working. (Or I couldn't do it correctly.) Tried the u-haul phone call center and after 15 minutes on hold it was rediculas. Maybe you should prepare people for returning the truck since each location has different drop boxes. Some with codes needed some without I was forced to return Monday when they were open to return the key which should not have been necessary.

Dave BOSMOE 
Rating:
5.0

Great customer service!

kaija gay 
Rating:
5.0

Customer did not leave a comment.

Marcus Palmer 
Rating:
5.0

Very nice and helpful service.

Dylan Morgan 
Rating:
4.0

We had to drive to a different location after filling out the paperwork to get the trailer. It was a couple miles away.

Robert Coleman 
Rating:
3.0

Very nice people.

Gary Schultz 
Rating:
5.0

Customer did not leave a comment.

STEVEN REHORST 
Rating:
4.0

Customer did not leave a comment.

Nita Grover 
Rating:
4.0

Customer did not leave a comment.

MELISSA THOMAS 
Rating:
5.0

Customer did not leave a comment.

STEFAN MARTINSEN 
Rating:
5.0

Customer did not leave a comment.

LINDA WINTERS 
Rating:
5.0

Customer did not leave a comment.

robert klebsch 
Rating:
3.0

Customer did not leave a comment.

Maurice Morley 
Rating:
5.0

Charlie was awesome. Great experience.

Marty Geffre 
Rating:
5.0

Customer did not leave a comment.

Lonnie Phillips 
No reviews have been submitted for this location.

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