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TONY C.
Customer Reviews for Chapman Storage LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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**Major issue was the trucks suspension. It was really jerky & rough. It was dangerous. I had to drive slow due to a dangerous feel of the ride. As a result, I could not return truck in time, resulting in an extra day charge. That truck is not safe & I alerted the gentleman at drop off location in Trinidad (Chapman storage) *He was also very helpful and on top of things. I am requesting a return of my $65 charge for being late as a result of a faulty & dangerous ride. I'm not kidding, there is a major issue with it. It could cause harm & will if not attended to. Thank you, Todd Spriggs dannohodad@yahoo.com
Stephen S.Did not check in my equipment while I was there. He was too busy. Said he would check it in, then send me an email. Was told no credit for turning in early.
Tra R.None. The assistance was professional and kind.
Matt W.Excellent customer service, friendly, and professional. I've rented several times at this location and have always had great service
Brian B.Better signage to find office. Dealer was very helpful and easy to work with.
Steven K.Cheaper rates to compete with budget.
Ariel W.Communication was excellent.
Lizzette M.I'm not very good at internet. Took me over an hour to finally get the process completed. Maybe friendly user for the elderly. Gracias
Juanita H.N/C
Alexander M.We scheduled an appointment. Then had to wait 15 minutes for someone to show up when we got there.
JEREMY Y.Better customer service, better hours, better online app. Seeing the app, it showed where my truck would be, I had to look for it & it happened to b way out back. I was not happy about this location at all. If I had a problem, I was not to knock on the office door, I was to just call the 1800uhaul. Yo
Rich P.Your uhaul provider in Trinidad Colorado provided excellent service….. much appreciated
NOEL V.Interior cab was clean, but exterior was muddy and buggy.
Kevin C.I don't remember the gentleman's name I rented from in Trinidad Colorado he was very professional prompt and very efficient very satisfied that's why I keep going back
RONALD P.While the truck was dirty when I received it, the owner was very helpful.
KATHERINE S.Very friendly
Earl S.Ninguno
DAVID S.When did haul stop offering a military discount on rentals? In the past haul has always offered me a military discount for rentals but this location said they don't and never have. Was not easy to find the office
RANDY S.Had a bit of trouble finding the office. Some signage would have been helpful. No address number street side. Excellent check out after I figured it out. I will utilize this location in the future.
Timothy B.my comments are not directed at this location, which was excellent, but rather to the uhaul person who left the message on the 20th threatening legal action if I did not return a trailer that had been returned on the 17th. Attempting to contact them or any one at uhaul that had any clue was a 2hour endeavor. You need to fix your system so that someone can get trough for an explanation. your "Live Chat" was completely useless. If I sound frustrated it is because I am. When I called the number I was told to call (505)883-3833 or "legal action" would be taken, after being on hold and after explaining many times that the trailer had been returned on the 17th, I was told to call the same number I was already speaking to to tell them the trailer had been returned. Finally the person i was speaking to said he did not understand because the system was showing the trailer had been returned.
Terrence K.Super customer service, very helpful.
RICHARD R.Great job again! Thanks.
Jennifer R.Completely useless people that do absolutely nothing for you except tell you to go online. Then they slam the door in your face.The online drop off takes significant time to negotiate a 2nd graders web site.
David W.Can't think of anything
RONALD C.Put up signage so that you know where the office is
BRIAN M.Could not contact personnel, voice mail was full. Could not find drop off information at locations. Had to contact uhaul to verify drop off the next day.
KAUZ M.The service we received from this store was super. The owner was very friendly and helpful in every way. It was great doing business here in Trinidad, CO. This U-Haul store has a great location. We recommend this store to all in this area.
Karen V.Wonderful Family !!! Very Helpful !!!!!
ROBERT H.Easy drop off, attendant on duty was very helpful in disconnecting trailer. Very smooth transaction. A+
Kevin C.Great service 🙂😊
CHRISTOPHER M.Friendly efficient service
DEWEY C.Manager was very polite and helpful - thank you!
James S.FAST AND FRIENDLY SERVICE HIGHLY RECCOMEND.
Charles G.I live in Washington, and had reserved a trailer for the Denver area. The day or two before my pick up the time I got a phone call telling me there was no trailer. I would have to drive 7 hours to Gunnison to get one. 7 hours one way. In the end, the representative I spoke to was very helpful and located one in Trinidad. Well, that was only a three hour drive away (one way). Dealing with my brother's death and cleaning up his house and moving some of his things to Washington, was certainly not the time I wanted to find out I had to drive seven, or three hours one way to pick up my trailer. This was nearly a disaster for us, but we found a friend to pick it up for us and drive it three hours to the Denver area. I had even called several times in the weeks prior to my pick up date to confirm that I had a trailer at the location I had reserved it. There was no box to click saying "I know it may not be there and I might have to drive somewhere else," for that location. It said it was available. So I would give the pick up and drop off places two thumbs up, and the woman who helped me on the phone two thumbs up, but having no trailer in a very stressful time with a tight timeline, I give u-haul two thumbs down, with emphasis!!.
Kristin U.Nothing. Everything was great and incredibly easy.
Victoria W.Tires on trailer were worn down on middle of tread. Recommend monitoring tire tread on trailers closer and replacing sooner
RONALD H.danny is a great dude
DARIN D.This location was closed on 5/29/2021 when we returned the U-Haul Trailer, so to rate it is unavailable. Was told by the U-Haul 800 number I called that this is where I could drop it off since we were done in the same day.
EDWINA H.used U-Hauls in the past and never had an issue thank you
Freddy D.Contract specified drop off on Tuesday. No time noted. I dropped it off at 530pm after calling and leaving two voicemail messages. Two days later I get a call from this business and was charged for an extra day's rental. Why? Because that's the way it is when one chooses UHaul.
CHRISTOPHER S.