Super customer service, very helpful.
RICHARD R.
Customer Reviews for Chapman Storage LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Great job again! Thanks.
Jennifer R.Completely useless people that do absolutely nothing for you except tell you to go online. Then they slam the door in your face.The online drop off takes significant time to negotiate a 2nd graders web site.
David W.Can't think of anything
RONALD C.Put up signage so that you know where the office is
BRIAN M.Could not contact personnel, voice mail was full. Could not find drop off information at locations. Had to contact uhaul to verify drop off the next day.
KAUZ M.The service we received from this store was super. The owner was very friendly and helpful in every way. It was great doing business here in Trinidad, CO. This U-Haul store has a great location. We recommend this store to all in this area.
Karen V.Wonderful Family !!! Very Helpful !!!!!
ROBERT H.Easy drop off, attendant on duty was very helpful in disconnecting trailer. Very smooth transaction. A+
Kevin C.Great service 🙂😊
CHRISTOPHER M.Friendly efficient service
DEWEY C.Manager was very polite and helpful - thank you!
James S.FAST AND FRIENDLY SERVICE HIGHLY RECCOMEND.
Charles G.I live in Washington, and had reserved a trailer for the Denver area. The day or two before my pick up the time I got a phone call telling me there was no trailer. I would have to drive 7 hours to Gunnison to get one. 7 hours one way. In the end, the representative I spoke to was very helpful and located one in Trinidad. Well, that was only a three hour drive away (one way). Dealing with my brother's death and cleaning up his house and moving some of his things to Washington, was certainly not the time I wanted to find out I had to drive seven, or three hours one way to pick up my trailer. This was nearly a disaster for us, but we found a friend to pick it up for us and drive it three hours to the Denver area. I had even called several times in the weeks prior to my pick up date to confirm that I had a trailer at the location I had reserved it. There was no box to click saying "I know it may not be there and I might have to drive somewhere else," for that location. It said it was available. So I would give the pick up and drop off places two thumbs up, and the woman who helped me on the phone two thumbs up, but having no trailer in a very stressful time with a tight timeline, I give u-haul two thumbs down, with emphasis!!.
Kristin U.Nothing. Everything was great and incredibly easy.
Victoria W.Tires on trailer were worn down on middle of tread. Recommend monitoring tire tread on trailers closer and replacing sooner
RONALD H.danny is a great dude
DARIN D.This location was closed on 5/29/2021 when we returned the U-Haul Trailer, so to rate it is unavailable. Was told by the U-Haul 800 number I called that this is where I could drop it off since we were done in the same day.
EDWINA H.used U-Hauls in the past and never had an issue thank you
Freddy D.Contract specified drop off on Tuesday. No time noted. I dropped it off at 530pm after calling and leaving two voicemail messages. Two days later I get a call from this business and was charged for an extra day's rental. Why? Because that's the way it is when one chooses UHaul.
CHRISTOPHER S.Servicio amable
Joel S.If they are in the office, the door is locked and they won't answer. Usually, there is no one there, all equipment returns have to be remote. They have overcharged me for storage and refused to make it right, though I had receipts and bank records to show that I overpaid. If you want to rent storage or pick up equipment, good luck, sometimes they respond, sometimes they don't.
JO M.they did fine job to help me out!!! The best
Lee V.The manager was very helpful and friendly.
KENNETH P.Good job
Steven A.It 's a great and convenient service. Easy to use.
Lori C.They were helpful and just happened to be nearly next door to our storage facility
Lori C.The folks at the Chapman were great to deal with. Answering all my questions and just plain nice. Gracias
Robert C.Remove snow off truck when there is a reservation
DONALD D.The Uhaul rep that is there is extremely helpful and nice. I cannot say the same for the self check was a pain in the butt. Says you aren't at the correct location and that was extremely inconvenient.
ORLANDO IVAN E.Notified of change of pickup location one day prior. Had made reservation a month ahead.
Charles C.Cruise control would be great.
Cheryl C.Gentleman who runs dealership has always been friendly and helpful.
DAVID A.Dropped off on Sunday and did the online return. Worked good. Thanks!
BRAD C.It would be nice if there was an after hours drop off in Trinidad, CO.
Troy W.not a thing. Everything was handled promptly and efficiently. I am very satisfied.
Mary S.So helpful and friendly
Dylan H.I called in advance to return my equipment and followed all instructions when I did return it, using the key drop off. Was charged two full days extra because nobody was there and never received any return call when one was requested. Won't do business with this location again.
TIFFANY E.