Comentarios del cliente para Chapman Storage LLC
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de Chapman Storage LLC
Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos
Diann T. en
Excellent all-around experience.
bernie B. en
Clean the vehicle & make sure to fill the fuel tank
Rebecca G. en
great service!
Karen T. en
I was quoted $228 for a 20 foot truck I used a 15 foot truck and got charged more. It should have been less You could provide the service promised
Robert H. en
They were very helpful and understanding about changes. 5 stars
mark T. en
Very helpful and courteous. Best rental experience I've had.
Eugene M. en
Not much we needed a truck on Sunday and you guys made it possible for us even in a small town like Trinidad Colorado. We did everything over the phone we got our truck or key and we were able to pay it wasn’t that difficult on the phone.
dale S. en
Nice to deal with
Margaret G. en
Snot a thing. The owner was wonderful and so helpful.
Jeannine S. en
Very friendly, professional service!
Kelly A. en
Good Job!
ernest V. en
I gotta tell you this guy is first rate in sales and service. He went way above the call of duty to make sure I was taken care of. He took care me and my family. If you want good down to earth service and satisfaction go to this place. You will not be disappointed. I can assure you that you, the person will be treated with respect and honor.
Tracy D. en
It was a good experience. Danny was friendly and helpful. No issues.
Ed H. en
Service was very friendly ?? and helpful.
William C. en
Couldn't get mileage and days in correctly.
Julia R. en
Mr Chapman went above and beyond to help me. He informed me that uhaul would refund my 100.00 deposit. I was not told that when I rented the truck she highlighted the deposit and said to show it to Chapman storage and uhaul to insure my refund.
Laura H. en
I scheduled months in advance to pick up my trailer in Trinidad Co on July 6th. on July3rd as I am driving from California to Colorado I received a phone call that I needed to pick up the trailer on in the next hour because the Trinidad office would be closed from the 4th until the 7th. I was 11 hrs away from Trinidad. I had to have my 82 yr old father drive 45 minutes to pick up the trailer and I have never had such poor customer service in my life. Very unprofessional. My trailer also came stocked with a huge Black Widow. It seems no one bothered to check the condition of the trailer before it was picked up.
Kyle S. en
The U-Haul truck that we rented had some engine trouble. It broke down 4 times and had to call a repair person for help. This caused us to have to remove the car that we were towing and not use the car tower.
Vickie D. en
Very friendly management helpful
Kimberly K. en
The local vendor was excellent, stayed passed closing time to get me a rental. I had broken down on way to a scouting camp out and I had all the equipment. The corp southwest offices not so much. They would not rework my contract even though i had to rent under a tight emergency situation. They were going to charge me double 800 dollars on top of original contract to do a one way to Durango were our final campout ended. As a result, I had to drive an extra 220 miles to return the vehicle at local location. I rented a hertz truck for the remainder of the trip. Due to their inflexibility it forced me to drive 8 hours along with equipment transfers I felt it was needless exhaustion for a 55 year old female and the young ladies traveling with me. No compassion and bad business as I will not use uhaul again. We will be moving from Colorado to South Carolina later this summer and I will not consider using your services. I have used budget in the past and have found them very accommodating and no surprise costs.
jeffrey D. en
Be able to rent winch to fit car haulers so you can get non running vehicles on trailer
Greg D. en
These guys are great! When U Haul tried to charge me extra miles because I had to pick up a truck from the location furthest form the location of my load, they got the charges removed.
Cassanova D. en
Despite the system going down, Danny did everything in his power to help me and my family out and get us on the road with the equipment we needed. It took a little bit longer then we had hoped but they made up for it on the back end.
Erisela H. en
Horrible, got ripped off & very poor customer service & rude.
Benjamin G. en
Upon returning said dirty truck, that we have now washed the outside and swept out the inside, we are charged a $25 cleaning fee!!!! SOMETHING IS VERY WRONG HERE!!!! I WILL NEVER USE U HAUL AGAIN
Jim D. en
The guy in Trinidad was awesome. He knew his job and proper way to hook up towing dolly. He was a huge help. Thanks !
amanda S. en
Danny is a pleasure to rent from...very Professional.
Frank U. en
The attendant told me that I was being charged because the back inside of truck was a little dirty and on top of that I had to park the truck and remove the car dolly myself he would not do it.
Christopher S. en
The guy was really nice and seemed to care, but he did not have much attention to detail, and seemed to do the bare minimum to get by.
Greg D. en
Service was excellent, and friendly!
Greg M. en
????
wayne M. en
Keep up the good work. Service was helpful and friendly.
Denver N. en
The woman in the office was barely even willing to answer the door, declined to do any usual inspection/check-in procedures, and then issued a number of fraudulent charges--which are now being contested by my bank. Unless her actions are countermanded, this will absolutely be the last time I ever even consider renting from U-haul. I have rented U-haul equipment perhaps two dozen times at least in the past, but have never previously had an experience this bad.
Desiree R. en
Alll was good No problems Thanks,
Phoebe L. en
Trinidad is a very small town and it was convenient to have a drop off site...but I did not realize I would have to check in online as there was no staff. Lucky I had an online account but the taking and uploading of all those photos was very slow as my cell service is poor in the area.
Steven K. en
Great service.
Enrique R. en
I had a flat on the trailer, the road side assistants department. A truck and tech in 1 hour he changed it 30 minutes later. Kelley 's Towing. Thank you,
Amy W. en
Very happy! My initial drop off location was closed and these guys helped me out right away. Very nice and inviting. I was very thankful to have such good service after the frustration of the first location being closed.
Gale B. en
Train people correctly on knowledge of equipment and paperwork. female employee very rude.
Elizabeth K. en
Fast, friendly and affordable. Made moving a little less painful!
Shawna H. en
I was welcomed beyond routine! It was a very positive experience and was even guided to further resources as was my need while in their town of Trinidad!!!