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Dee D
Customer Reviews for Chapman Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Danny WA very helpful. No improvement needed
RAY BThe trailer was in terrible condition. The paint was faded so bad it looked like it had been used for 20 years. The inside was dirty and stinky.
Bobbie HExcellent customer service!
Katherine HGreat service, thanks so much.
Jacob VEverything was great.
Katherine AI done everything on my phone for a speedy process I still stood there for 40 minutes
Paul MGreat guys always have what I need and customer service is outstanding
Micheal SGood people on both ends, Las Vegas N.M. To Trinidad Co.
Marty Mreturned this was just after a blizzard in Colorado these guys came out there helped unhook make sure I didn't get stuck in the snow very pleasant experience thanks guys!
RANDY CMy fiancé dropped off the trailer in time. There was no one at the facility and he parked it where they had to move it. I was charged $20.00 for that which was the only bad part of this experience.
Suzanne SI was over charged bc the guy working there didnt check our dolly in until the day after we turned it in. To the tune of 170.00+ dollars! At Christmas!!! Then its 3 or 4 phone calls and the run around to get our money back! Im furious!!! IF we get our money back I will amend this review, otherwise renter BEWARE!!!!! Also theres no place to return things safely (like car dollys) when they arent o0en. Anyone could drive in, hitch up and take what we rented and then we'd really be screwed!
Michael MGet rid of the app. I had a 730 pick up for a 2 day rental this was before the location opened. The app was such a pain it would not show the driver's license loaded in my end. Had to push the pick up to 0900 then once at store the DL was there all along. Lost 2 hours of use. Ended up dropping off early to avoid app use also. Total time 0900 Friday to 1300 sat. Still charged 2 days. Also charged for off hours pickup/delivery when in fact I had to do this during hours account useless app
Thomas BOutstanding customer service. Always taking care of business!!
Christopher DFill in the potholes in the pavement and gravel lots.
Carl SGreat enough. Also, home in Colorado near New Mexico, and people who very much matter to me. Thank you, U-HAUL, your businesses helped me get to my first retirement destination. When I get set, in Trinidad, Colorado destination for some of my stored items, so business between us shall grow right here.
Gene Tdanny is the best even though he is still a raider fan
DARIN DStaff great
George MWayyyy overpriced!!!
Jamie DSome guy just walking around looking high on drugs while I waited to call customer service. It was a storage facility, but no one onsite with people living on the property in a trailer and another home.
Patrick RHad a little difficulty finding the office, but once I did everything was smooth.
John CI had to return the truck because the check engine light came on
Steve PDrop off location was closed,had to unload by my self with some difficulty
Larry GGreat Service
James AThanks, Danny!
John UPut a phone number out where customers can see it.
jeff mFast and friendly
Harvey EDanny has excellent customer service!!!
Lisa TCustomer Service was outstanding!
Ernest VNothing. Service was friendly, fast and I could not ask for anything better.
Keith MSame as above, great service, great people, great experience!!
John CDrop off process was super easy. Headache free process. Thank you Uhaul
Jeffrey HThe truck I got needed a alignment, but it ran great glad I got a Ford the GMC I had before was a dog
John TVery pleased and happy
Angel SEverything for me when absolutely fine according to plan maybe a little better weather on that particular day like sunny and 70°🤠
RONALD PWe are very thankful that the trailer handled well on the road. No trouble. Yes the trailer was dirty and used, but the important mechanics of the trailer were fine and tires good condition. So we were fine.
Robert CI brought the truck back within posted business hours but the gentleman, while nice, said that he could not provide me with a final bill since I "brought the truck back before the start of business hours."
Barbara BVery nice person, was very concerned that everything went well for us, a Great experience.
Geir JGreat customer service! Thank you for your help
Susan HI would like to see more available hours to rent on the weekends.
Charles LJust a kudos comment. Trailer pulled really well. Very little drag and tracked perfectly.
Donny DThe guy that helped me with ym u haul experience was so respectful and understanding- Gabe
Gabe TDanny always provides the best customer experience and maintains his equipment flawlessly.
David SNo signage, nobody to check you in. Just park it drop the key and hope nobody steals the the truck. At least it was expensive.
Devin BThis location is awesome and very helpful highly recommended!!
phil s