Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The radio was “haunted “. It came on by itself to an am station that was all static. Would not change stations or volume. Went off by itself and then came back on minutes later. Not a real problem. Just funny!
Connie Holt
Rating:
5.0
Customer did not leave a comment.
Margaret Montella
Rating:
5.0
Customer did not leave a comment.
Josephine DiBartolomeo
Rating:
5.0
Nothing.
Edward Sperka
Rating:
5.0
Pick up and drop off were super easy and convenient! The truck was clean and handled great. Thank you!
Leah Kush
Rating:
5.0
Customer did not leave a comment.
Christine Ulanowski
Rating:
5.0
Customer did not leave a comment.
Debbie McDonald
Rating:
5.0
Customer did not leave a comment.
Izzy Vasquez
Rating:
5.0
Great service. Very helpful. Very easy. Everything was perfect.
Joseph Marconi
Rating:
5.0
Customer did not leave a comment.
Caty Avalos
Rating:
5.0
Customer did not leave a comment.
Conrad Brouwer
Rating:
5.0
Can’t really think of a thing! This business has been a nothing but friendly and went out of their way to make sure I was happy with everything!
Dianna Witkowski
Rating:
5.0
No improvement needed. Great service!
Ann Gould
Rating:
2.0
I dropped off at 1 on a Saturday, they were closed a young lady sitting at the desk , when I knocked is all she did it point. Extremely disrespectful, I know Channahon rental very well. The owners are not the way , they are very nice. This girl should not be working there
John Sartori
Rating:
5.0
Customer did not leave a comment.
BRAD MCCARTY
Rating:
5.0
Nothing. Great location and super helpful and nice staff. Everything was as it said it would be.
Doug Kaufman
Rating:
5.0
Have the equipment that's already RESERVED for customers AVAILABLE!! I got to my original U-Haul location & I was told that there's a U-Haul policy where if a U-Haul truck & trailer is rented, & the trailer is returned (but not the truck) then that trailer cannot be rented out. I reserved the trailer over week ago, & much to my surprise, it was not available & there was NO prior contact from U-Haul about my the trailer not being available. Fortunately, another location had the trailer I needed. People at both locations were personal & professional, but not having the trailer available is NOT good business.
John Jones
Rating:
1.0
Dont overcharge your customers and expect them to catch your mistakes.
Karl Hansen
Rating:
5.0
Customer did not leave a comment.
Daniel Radtke
Rating:
5.0
Easy check in and pick up experience. Very friendly and helpful staff at Channahon Rentals. Truck was clean and ready to go when I arrived. Will definitely use again and recommend to friends and family.
Brent Fink
Rating:
5.0
Outstanding
Patrick Webie
Rating:
5.0
I can’t stand uhaul but channahon rental came there for me after you messed up for the 3 time.
Angela Jackson
Rating:
5.0
Customer did not leave a comment.
Megan Colegrove
Rating:
5.0
I was very pleased with the service. The representative of your company was kind and courteous.
Ron Cerevic
Rating:
5.0
I think I dropped the truck off where I needed to. The parking lot was super empty and clean overall.
Spencer Lankins
Rating:
5.0
Customer did not leave a comment.
Michael Diggs
Rating:
5.0
Customer did not leave a comment.
Philip Halliburton
Rating:
5.0
Nothing I could not have asked for anything else. Easy to reserve easy at pick up and drop off. Polite staff. Good experience all the way around.
BRAD MCCARTY
Rating:
5.0
Customer did not leave a comment.
Rimas Stankus
Rating:
5.0
Used key box drop off
John Gunia
Rating:
3.0
Customer did not leave a comment.
Michael Mc Ginnis
Rating:
5.0
The back of the truck was not swept out and still had gravel and small pieced of garbage in it.
Jon Jackson
Rating:
5.0
Customer did not leave a comment.
Alice Mayr
Rating:
5.0
Customer did not leave a comment.
stephen rittof
Rating:
5.0
I appreciate that I didn’t have to drive far and everyone was polite and courteous
THERESA BUIS
Rating:
5.0
Customer did not leave a comment.
Cynthia Reisner
Rating:
5.0
Customer did not leave a comment.
Thomas Borozenski
Rating:
5.0
Customer did not leave a comment.
Mark Ferko
Rating:
1.0
I dropped my vehicle off with more gas that was picked up with and I took pictures. And this drop off location tried to charge me for not bringing it back full. And when I called and confronted them about it they told me that they read the fuel gage wrong.
Cameron Fleming
Rating:
4.0
Customer did not leave a comment.
Robert Russell
Rating:
5.0
Nothing
Gregory Smith
Rating:
5.0
Customer did not leave a comment.
Derek Piel
Rating:
5.0
Customer did not leave a comment.
Mark Kaegebein
Rating:
5.0
everything went well
John Reynolds
Rating:
5.0
Always rent from them, excellent service!!
Edward Hill
Rating:
5.0
Customer did not leave a comment.
Peter Dressel
Rating:
5.0
Customer did not leave a comment.
Martin Martello
Rating:
5.0
Checking in and out was easy. Both people at the desk were polite and helpful!
Chris Erickson
Rating:
5.0
Customer did not leave a comment.
Conrad Brouwer
Rating:
5.0
Customer did not leave a comment.
john kroviak
Rating:
5.0
Customer did not leave a comment.
Terrence Shanahan
Rating:
5.0
Customer did not leave a comment.
john kroviak
Rating:
5.0
Customer did not leave a comment.
Albert Regelbrugge
Rating:
3.0
Only bad thing was primary location to pick up was scheduled for Naperville, locally. But had to drive out of my way to channahon, approx 40 minutes away.
Judith Jacobs
Rating:
4.0
Customer did not leave a comment.
John Bresser
Rating:
5.0
Customer did not leave a comment.
BRAD MCCARTY
Rating:
5.0
Was a 24/7 process did not meet any staff
IAN ALLAN
Rating:
5.0
Great service
Bob emler
Rating:
5.0
Customer did not leave a comment.
Brian Grant
Rating:
5.0
Customer did not leave a comment.
shelly Schewe
Rating:
5.0
Customer did not leave a comment.
Jody Repass
Rating:
5.0
Great service
JACK KLINE
Rating:
5.0
Customer did not leave a comment.
Mark Kaegebein
Rating:
5.0
Customer did not leave a comment.
Craig Hall
Rating:
3.0
I choose a different location for pick up, was never told it was ar a another location, til I stood in line at the place I thought it was supposed to be at, fine print of pick up, should be right out in front.
John Barnes
Rating:
5.0
Customer did not leave a comment.
Michael Pacione
Rating:
5.0
Customer did not leave a comment.
STEVEN BYLAND
Rating:
5.0
Signage for where to park after hours.
Tom Williamson
Rating:
5.0
Everything was perfect. Friendly staff and equipment functioned as intended.
BRANDON PEREZ
Rating:
5.0
Dennis and John were great to work with as usual. Easy, quick service!
EDWARD HILL
Rating:
5.0
Customer did not leave a comment.
TIM EAKER
Rating:
5.0
Customer did not leave a comment.
RONALD OFFERMAN
Rating:
4.0
Whenever I need a truck, I will definitely use Channahon Rentsl
MARGARET DENNIS
Rating:
5.0
Easy to pick
Up and great customer service!
JEFFERY SLIMICK
Rating:
1.0
Stop charging extra fees such an insurance when it was already declined