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The owner personally took care of me for a second time. Both times he hooked up the trailer then took it off when I returned. Definitely recommend this location, the personal and friendly service makes a difference.
Owner very helpful.
We had an excellent experience, easy access to rental site. Trailer was clean and very easy to haul. Perfect for our couch. We used a 4x8 trailer...only problem we had was backing it up, especially in the dark and snow, used some bad words!! Overall, we highly recommend!
Very nice to deal with and very helpful.
Service and selection was perfect.
Better signage as to where to talk to a rep. He was VERY helpful.
Everything was great as usual. Will use U-Haul again!
Let customers hook their own trailer up. Had I not checked it at the gas station I could've lost it. The lady that insisted she hook it up didn't tighten down the ball setting. It was never even touched (tightened down) had a loaded my car like that, the trailer would have lifted off my hitch and more than likely smashed my tailgate. Otherwise lol great people and service. But check your shit after they hook you up!!
Couldn't be better
Chris was amazing and this facility is top notch!
Easy to deal with, very friendly, accommodating, honest, explained all options, prices etc. will definitely use again.
Chris was very helpful and was able to switch the rental twice to accommodate me. Very much appreciated!
add the option to extend the reservation to the website. I extended it once through chat, the second extension I was told I could not extend through chat.
Well if I'm being honest, the rates could be lower. Other than that if Penske had a truck available in Petoskey I would have rented from them and saved 70 bucks but I guess when you're in a situation where you need something for that exact day, you do what you g
This location is great 👠customer service was knowledgeable friendly.. but other location in near by county doesn't answer phone, or promises to call back and never call.. East Jordan U-Haul never call me back.. chris was awesome he call back and set up my Uhaul..
Chris was amazing! Could not have been more helpful! He went above and beyond to help us out! Thank you!
Chris did a great job explaining the rental equipment policies and equipment to me making my experience great.
Great service and professional. Will use them again.
Service agent was very helpful and nice.
In michigan things rust quite easily. Check for rust damage under enclosed trailers (that have sat for a while).
Absolutely nothing. Chris is amazing and so helpful. I would recommend renting here to anyone. Great experience!
The process was fast and easy. The truck was clean. All in all it was a good experience.
Very friendly and nice people
The owner was very friendly and helpful.
Proprietor was extremely helpful.
Excellent Customer service and focus
Took some time at the pick up to get truck because he was busy with the other business Challenge Fitness.
Great experience!
This agent noted the problems I described and made a request for repairs.
The whole experience was easy and painless.i would recommend to anyone.
Karen was a tremendous help!!
All was great
Chris provides outstanding service! Thank you!
Everything was great
The owner (Chris) is great to deal with! Great attitude and very helpful.
Chris was very helpful
Checkout online was easy. Location was easy to find. Nothing to improve.
Chris was very helpful and made it an quick and easy drop off!
Chris is a super guy and made sure we had everything
Super nice guy. He was very helpful and clean with gloves and cleaner with this virus stuff.
Chris was very thorough and made it easy to pick up and go. I would rent from him again
Friendly staff. Check in took longer than other locations.
Great service
I hate how Uhaul requires such a large deposit. It was the day of my eviction and I almost couldn't come up with the amount. I was never told when making the reservation that I needed a deposit and was completely caught off guard. I absolutely hate this company and will never use them again.
