Customer Reviews for Chad's Towing & Recovery Inc
(U-Haul Neighborhood Dealer)

1,065 reviews

219 N 7th St   Saint Charles, IL 60174

(331) 422-0651

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(331) 422-0651

219 N 7th St
Saint Charles, IL 60174

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TAMMY COTTON 
Rating:
5.0

There was no dollie in the truck, and there was no moving blankets in the bag in the back of the truck.I had to purchase a new dollie from Harbor freight, and also a bunch of moving blankets.

Timothy Schroeder 
Rating:
5.0

Customer did not leave a comment.

Sylwia Rafalko 
Rating:
5.0

I use Chads often for various moving and small jobs. They are always accommodating and extremely friendly. I’ve always had a great experience with professional courtesy!

Gina Morici 
Rating:
5.0

Customer did not leave a comment.

EDMUNDO PUJOL 
Rating:
5.0

Chad and his crew did an Amazing job ! He made sure we had the right truck for the right job!! Thank you Chad we never would have fit everything we had in the trailer. Truck was pretty much brand new and got great gas mileage fully loaded. Chad was at the office after hours to greet us after our long weekend of moving. I will always call Chad’s Towing in St. Charles for my moving needing. Thank you again!!!

nicholas thomas 
Rating:
4.0

Customer did not leave a comment.

Jonathan Gripe 
Rating:
5.0

Drop off was easy.

Ernestine Garwacki 
Rating:
5.0

I strongly encourage U-Haul to offer a 10% discount to veterans and active service members.

Sharon Rieman 
Rating:
4.0

Customer did not leave a comment.

Doug Spotts 
Rating:
5.0

Customer did not leave a comment.

Harold Stewart 
Rating:
4.0

Nothing really Place was easy to find using gps. Friendly staff.

Shay Rodriguez 
Rating:
5.0

Quick, efficient pickup and return with courteous employees.

LANCE EWERT 
Rating:
4.0

Usually the trailer hook ups are "do it yourself". It would be nice if the personnel would offer to help as some of the trailers are heavier than they look and the safety of the correct hookup (lights and all) is important and hard to do by yourself.

Jonathan Gripe 
Rating:
5.0

Customer did not leave a comment.

Kasey Cox 
Rating:
5.0

Customer did not leave a comment.

Dawn Notto 
Rating:
5.0

have always been treated well at this location and easy to pick up and return equipment

Susan Lauber 
Rating:
5.0

Customer did not leave a comment.

Joe Adamczyk 
Rating:
5.0

Customer did not leave a comment.

Bea Hicks 
Rating:
5.0

Customer did not leave a comment.

John White 
Rating:
2.0

The location was not well lit and there was no service to mark location on app.

Alexa Tansor 
Rating:
3.0

Customer did not leave a comment.

Theodore Combs 
Rating:
5.0

Customer did not leave a comment.

PATRICK MCMANUS 
Rating:
5.0

Truck matained well. And helped finding and using the vehicle.

David Anderson 
Rating:
5.0

I am very pleased how this location operates and provides Uhaul rent service. Great experience, professional staff. Will recommend this location to everyone!

jurgis astrauskas 
Rating:
5.0

Customer did not leave a comment.

gene tynan 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Postlewaite 
Rating:
4.0

Customer did not leave a comment.

Donna Carney 
Rating:
5.0

Customer did not leave a comment.

Erin Barrie 
Rating:
5.0

Chad was very helpful in securing a truck for my in-town move. The pick up process was quick and easy and the truck was super clean and nice. Great experience overall!

MICHELE BENNETT 
Rating:
5.0

Customer did not leave a comment.

Glenn Mastalski 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY REYNOLDS 
Rating:
5.0

Everything was fine, no improvements are necessary.

DAN CARTER 
Rating:
5.0

Customer did not leave a comment.

Nichlos christensen 
Rating:
5.0

Nothing. Everything was perfect, convenient, and timely.

Will Dant 
Rating:
5.0

Great service

JACK ALGRIM 
Rating:
5.0

Great group of people representing your company.

BRIAN LINDHOLM 
Rating:
5.0

Customer did not leave a comment.

Nichlos christensen 
Rating:
5.0

Customer did not leave a comment.

Robert Schuldt 
Rating:
5.0

Great location to rent a U-Haul.

Nichlos christensen 
Rating:
2.0

You advertise that doing the rental online saves time. But it dosent. It’s the worst system I’ve ever used. I got timed out twice due to uhal employee/ system errors. Took over an hour to get my truck rented. The online rental system sucks

Jason Hamman 
Rating:
5.0

They did a great job!

BRIAN LINDHOLM 
Rating:
5.0

Great location to rent a truck or trailer.

Nichlos christensen 
Rating:
1.0

The guys don't care of renting they don't geve me no paper work and i was on herry

Miguel Nunez 
Rating:
5.0

Customer did not leave a comment.

JOEY SNYDER 
Rating:
4.0

Customer did not leave a comment.

Timothy Pearce 
Rating:
5.0

Customer did not leave a comment.

Shawn Hopkins 
Rating:
5.0

The guys at Chad's were great to work with.They helped set up and get the trailer connected.The trailer and equipment was in great shape with brand new tires on it which was helpful for my long trip across the country. HIGHLY recommend Chad's.

Kenneth Carlson 
Rating:
5.0

Thank you!!

Nancy Corbige 
Rating:
5.0

It's not pretty, and the area is very "informal" but the service is great.

Brad Milton 
Rating:
5.0

Customer did not leave a comment.

Tyler Bodway 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA HILL 
Rating:
5.0

Phone reservation needs to be addressed. Not all the equipment is new. What's on the U-Haul's website is not always at the site pickup. Customer service needs to be aware of this.

Phillip Egge 
Rating:
5.0

Customer did not leave a comment.

Giuseppe Laudando 
Rating:
5.0

Customer did not leave a comment.

Duane Mckenzie 
Rating:
5.0

Quick and easy to rent here.

Lawrence Schmidt 
Rating:
4.0

Customer did not leave a comment.

Stephen Behrens 
Rating:
5.0

It was very easy to pickup and drop off will do it again when needed.

Chip Voelsch 
Rating:
2.0

It was a little confusing where to drop it off since it was almost like it was someone's backyard. Drive way was very icy and not well maintained, but easy drop off.

John Johnson 
Rating:
3.0

Customer did not leave a comment.

James Carpenter 
Rating:
5.0

easy to work with

Dave Lendy 
Rating:
5.0

Customer did not leave a comment.

Sarah Hawkins 
Rating:
4.0

Ensure that ordered furniture pads are available prior to pickup or inform the customer to lower the count prior to pickup.

Austin FitzGerald 
Rating:
5.0

Customer did not leave a comment.

Margaret Beckman 
Rating:
5.0

Customer did not leave a comment.

Jeff Wyns 
Rating:
5.0

Always friendly and accommodating.

TAMMY COTTON 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Hoerner 
Rating:
4.0

Customer did not leave a comment.

Steve Podany 
Rating:
5.0

He was very friendly and helpful, It was a car lot for cars in vehicle accidents so I have still no complaints. Thank you for your kind customer service both pick up and drop off. I will definitely use your services again.

Kathrine Remaly 
Rating:
5.0

Customer did not leave a comment.

Dennis Verhaeghe 
Rating:
5.0

Keep doing what you're doing. It keeps me coming back!

Amy Kozielec 
Rating:
3.0

Customer did not leave a comment.

Jeff Decore Decore 
Rating:
3.0

Customer did not leave a comment.

Carl True 
Rating:
4.0

Chad’s towing was a little confusing to pick up at. It wasn’t clean or inviting although Chad himself was very kind. The truck I got was very new, extremely clean and ran like a charm. I purchased moving blankets to use and they also were clean, folded and bagged. Chad explained that a UHaul representative is the one who comes and inspects the trucks in between uses which helped with my concerns. I had to move my pick up date back twice and got nothing but good help from UHaul. All in all I couldn’t ask for a better experience. I will say I bonded with that truck on my long haul with her!

becky post 
Rating:
3.0

Customer did not leave a comment.

Scott Carroll 
Rating:
5.0

Great job by Chad!

Mark Hlavin 
Rating:
4.0

The cab was not clean, it reeked of smoke and had garbage in the cab. The customer service was excellent and they gave us an extra day on our rental. The Uhaul app made booking and returning the truck very easy.

Jeffry Pasteris 
Rating:
4.0

Had to have one of the tires filled with air before i left; not a significant issue but I was glad I had it checked before I left. It was quite low. Would be helpful if the truck was checked before it is rented.

Tom Enzenbacher 
Rating:
5.0

Outstanding Service for our first Uhaul experience. We would recommend Uhaul and this pickup location for anyone in the area. Top notch customer service and they made the pick up and drop off super easy. They even let me use some hand trucks and appliance hand trucks in case I needed them. I don’t think I could have completed the moving job without them. Thank you so much to the guys at Chad’s Towing. My wife appreciates you guys as does my back. Stephen

Stephen Fernau 
Rating:
4.0

Customer did not leave a comment.

William Christop Lewis 
Rating:
5.0

Over the years, Chad's Towing has been my number one place to go to, by far. Chad's and his team are so helpful. They go out of their way to give us great service. I always recommend them to others.

John Bixby 
Rating:
3.0

After renting the truck, loading it and prepping for our early morning departure the following morning, I discovered a plastic container under the middle seat in the cab of the truck. This container turned out to have pot in it. While I understand that this may be legal in IL it is not in every other state in which I had to transit through. The truck could not have been cleaned after the previous renters. This could have possibly put myself, wife and child in a horrible situation and is completely unacceptable. I do have pictures of the plastic container and its contents as well if you would like to see it. This has made me very hesitant to rent from your company again.

TRAVIS FIELDS 
Rating:
5.0

Customer did not leave a comment.

Mark Dague 
Rating:
3.0

Customer did not leave a comment.

Jessica Lapinski 
Rating:
3.0

Customer did not leave a comment.

Douglas Messner 
Rating:
5.0

Customer did not leave a comment.

Phil Willman 
Rating:
5.0

Nothing, everything was good.

Paul Maggiore 
Rating:
4.0

Nothing, it went smoothly and Chad’s Towing did a great job.

Christopher Meade 
Rating:
2.0

Truck was not maintained well - there was water in the cab when entering the truck. The lining of the ceiling was hanging down and damp from rain. Smelled very mildewly.

Brenton Kluxdal 
Rating:
5.0

I didn’t sign up for added insurance, but was charged for it.

Carolyn Buchmiller 
Rating:
3.0

Sweep out cab and bed. Have windows clean

Timothy Zidek 
Rating:
4.0

Quick, easy to deal with. Explained things well

dan miller 
Rating:
5.0

Everything was great. Reserved the van on line and just went and picked it up with no delays. Easiest transaction ever.

Ann Gartland 
Rating:
5.0

Awesome to work with !! :-)

WILLIAM Jozaitis 
Rating:
5.0

Good experience. Truck was clean. Check oil light was on, but the gentlemen in the office told me it had something to do with the gas cap and that they were just waiting on the part. Did not affect the truck at all.

Edward Kearns 
Rating:
5.0

Customer did not leave a comment.

Mary Luehr 
Rating:
5.0

People there are very helpful

Nancy Alex 
Rating:
5.0

The location was fine. The truck was clean. Your online app sucks. It hung on me half way through the process. Could not check in the truck. Great business model, but it depends no that stupid app. Spend some money on getting that app right!

Brian Maiorella 
Rating:
4.0

Customer did not leave a comment.

cathereine speiden 
Rating:
5.0

Customer did not leave a comment.

Steve Mancini 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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