Customer Reviews for Chad's Towing & Recovery Inc
(U-Haul Neighborhood Dealer)

932 reviews

219 N 7th St   Saint Charles, IL 60174

(331) 422-0651

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(331) 422-0651

219 N 7th St
Saint Charles, IL 60174

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This comment does not have to do with the location. This comment has to do with the customer service of Uhaul. I reserved a 15' truck to be picked up in St. Charles. When I got a call a few days before my rental, they told me I was picking up the truck in Aurora, and that there were no 15' trucks available in St. Charles for my rental date. This is very frustrating because I reserved the 15' truck in advance to be picked up in St. Charles, yet there was no truck available. I was barely able to fit all my things in the 10' truck that was given to me in St. Charles. If a reservation is made for a specific truck at a specific location, it should be available for the customer exactly the way they wanted it, which is the whole point of the reservation in the first place.

Jake L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B. 
Rating:
4.0

Easy to deal with. Price is a good value.

CHARLES B. 
Rating:
3.0

I was charged $14 for insurance which I declined when making the reservation… WHY???

Nicholas V. 
Rating:
2.0

Missing blankets and missing the dolly, dirty truck with food in it! I don't think they checked the truck at all from the last person who used it

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

Kristen O. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Accommodating customer service, to confirm my reservation at the time of my choice; truck is clean and in excellent condition; receipt in email within 1 hour after return. Overall quite pleasant experience. U Haul is definitely to-go place for self moving. Highly recommend!

XIAOSONG W. 
Rating:
3.0

The truck I picked up had 3/4 tank of fuel. I returned it with 3/4 tank of fuel, just like I received it. I was charged to fill it up an extra $55.00. Why should I pay for fuel I did not receive?

Carl S. 
Rating:
4.0

Great service and convenient location. Just not a very fancy place and lots of activity in cramped parking lot.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
3.0

When a piece of equipment is ordered and it is confirmed, it is helpful to know at that time whether or not the equipment is actually available. A voicemail hours before pickup with a “free upgrade” because the ordered equipment is not available adds to the stress of a move. To make a long story short, I intentionally ordered a 9' van, which was right-sized to my needs. The first leg of my trip was 250 miles empty. A 10' box in this situation makes for a bad ride. Also, please make sure windshield wipers are in good condition. That first 250 miles, driven at night in misty conditions, with bad blades made things worse

WILLIAM F. 
Rating:
4.0

Customer did not leave a comment.

Richard A. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Yalon R. 
Rating:
4.0

Very easy pick up and drop off process. Personnel were nice and accommodating. Would definitely use again.

Mike D. 
Rating:
5.0

Owners were very friendly and made it easy to both pick up and drop off - even when I couldn't get the mobile app to work when returning

John D. 
Rating:
5.0

This was the smoothest and easiest rental experience I have ever had. Thanks for making the truck part of the day of heavy moving so easy!

Roger F. 
Rating:
2.0

It is impossible to reach this site by phone. Voice message is full and no one ever picks up. Brakes on vehicle were very rough. This is our 3rd try with Uhaul in the past year. Reservation system is broken. There is no insentive for people to return their rental on time. As a result, this completely screws the next person who is waiting for the truck.

Laurie L. 
Rating:
5.0

This location is perfectly situated within the community just off Main St. The owner's understand the needs of each customer and look to make sure that you are getting the right tools to be successful. Such explaining the dolly difference to move an appliance versus moving furniture. My next rental will definitely be at this location. And a side note for this location it's best to call directly since they are a smaller location instead of using the mobile feature which works more so for a metro location.

William M. 
Rating:
5.0

Very knowledgeable, friendly service! I will definitely highly recommend!

Susan S. 
Rating:
4.0

Customer did not leave a comment.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

The online 24/7 check in was a nightmare, it took us 30 minutes to get it to accept an alternative phone number to verify. It kept telling me that the number was the same as the number on the contract. We tried 4 different numbers and it finally worked. This cut into our rental time by 30 minutes. The return however was a breeze

Crystal C. 
Rating:
5.0

Perfect. Easy.

Steve H. 
Rating:
5.0

The gentleman at this location did what they could to accommodate me after the inconsiderate trailer renter decided to not return the trailer and didn't let them know until hours after it was to be returned. Uhaul needs to have a better policy in place for this. The only consequence for this renter was a one saucer. There was nothing available for me. This is not acceptable, and I will be checking with other rental companies in the future. This is a uhaul issue, not the place that I rented from.

Lisa H. 
Rating:
5.0

Nothing to improve!! Just keep doing what you're doing!

Felicia P. 
Rating:
5.0

Customer did not leave a comment.

Jeanine W. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
1.0

Broke down after 4 miles, they are trying to charge me for the rental and tow. Terrible experience and will never use this location, nor UHual ever again and wouldn't recommend it to anyone either.

Jeffrey M. 
Rating:
5.0

I wish this location had longer hours open for business. Also, its location at the end of a dead-end street could give some people the willies at night. Other than that, the guy was friendly, the location is very convenient, and the place was very well stocked with trucks and trailers. Very satisfied.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

charles P. 
Rating:
4.0

Customer did not leave a comment.

Rich C. 
Rating:
5.0

The process of checking the vehicle back in by mobile device took me much longer and I was charged for that. Not very happy about this.

Natalia G. 
Rating:
5.0

Perfect transaction. Less than 2 minutes.

Mario V. 
Rating:
5.0

Friendly and helpful staff. Answered any questions with no hesitation. Would recommend.

Thomas G. 
Rating:
5.0

Need late hours drop off instructions on the contract and not just through the phone app.

Michael N. 
Rating:
5.0

I simply hate using your website. It is very time consuming. It is frustrating. And, it keeps sending me around in circles and unable to book a truck. Did I tell you I hate your website? On the other hand, Chad's saves your reputation. They are the greatest.

john B. 
Rating:
1.0

Customer did not leave a comment.

George G. 
Rating:
2.0

Chad's was easy and professional to work with... I will always try to rent from them.... 10 out of 10!!!!!

Kevin P. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Dustin F. 
Rating:
5.0

Customer did not leave a comment.

sipho B. 
Rating:
3.0

I left my ipass in my uhaul. Is there a way I can get it back?

Elliot T. 
Rating:
3.0

All materials were missing from the truck.

Sona K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

A bit of an unusual location, I did not go into the place, an employee took my key and said that was all they needed. No real complaints, transaction was completed online and everything was fine.

Wayne P. 
Rating:
5.0

Customer did not leave a comment.

FRANK K. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Check out was fast and easy. Van was clean and ran well, no problems. Check in using the app did not work, but we were able to drop off the key with a note and all was handled correctly.

James M. 
Rating:
5.0

a very professional experience. very helpful staff and everything went well

Dan L. 
Rating:
5.0

Chad's towing made the rental process easy. I will definitely use Chad's again when I need a U-Haul.

Phil W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

There was an additional charge added to my credit card and not sure why otherwise all was fine.

Kelly C. 
Rating:
4.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
2.0

Check-in the return ASAP. I don't like getting phone calls (2x) within two hours of another asking when I am going to return because it is past due. This happened to me when I rented a trailer in West Des Moines IA as well.

Richard A. 
Rating:
5.0

The entire process was easy and the person that helped us was extremely helpful making sure we were good to go. Truck was really clean.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Quick, friendly and helpful. I would recommend.

Dennis J. 
Rating:
4.0

Second time we've rented U-Haul from Chad's and perfect experience both times - very easy

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Gerould O. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

I was helped by a man, who was very nice and provided great customer service.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

MISTY F. 
Rating:
4.0

Helpful, knowledgeable, polite.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Here we go, every time I rent a uhaul it's an experience to say the least. We reserved a 20ft truck and a trailer to pull our farmall tractor on. I specifically stated to the girl on the phone I needed a trailer NOT a car hauler. Then I get a phone call to confirm my reservation, they man on the phone said it was at a different location and I asked again it is not a car hauler but a trailer to tow a tractor on like a flat bed he assured me it was. WELL when I got there to pick it up it was a car hauler that was hitched up to the truck! Again I told the guy that I was picking it up from this is NOT what I reserved he said this is all he had that he rented out 2 earlier that day! I don't think with all the issues that I have had with uhaul that I would ever rent with them again.

Margie B. 
Rating:
5.0

We've hired a truck twice from Chucks and they are always great guys and really friendly! highly recommended

Derek M. 
Rating:
1.0

The truck was dirty and I would not recommend the service. They charge me an extra day for returning the car early. Also, one of my items in the truck was damaged. I would not recommend this service to my worst enemy. It's a shame and a complete disgrace. The employees were also rude

Alexander M. 
Rating:
2.0

When trucks are going to be picked up and its snowing, have the snow brushed off and don't have the truck parked as far away as possible. Trucks should be ready to go and near the site, not in the farthest spot from the building and snowed in. Also have wind shield wiper fluid fully stocked, especially on snowy days. The truck was completely out and the day we had it, it was snowing. We didn't realize it was out until we were on the interstate and needed to use it. We actually had to pull over several times to clean off with water. The truck WAS clean inside and moving pads were in great condition.

Carrie C. 
Rating:
1.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
5.0

Good service!

James R. 
Rating:
5.0

Customer did not leave a comment.

ALEX O. 
Rating:
3.0

Chad, the owner of the neighborhood rental site was great. Due to problems created by U-Haul Corporation, we waited 1-1/2 hours in a dark, icy, snow covered lot of trucks idle truck waiting for U-Haul to correct their own in-house reservation error. At 8:00 a.m. on that Sunday morning we finally called Chad at his home, woke him up, and he drove into work and personally tooki care of us. In 5-10 minutes with Chad simply going around the U-Haul corporate on-line system we were in the truck and on our way - but 1-1/2 hours late. WHAT CAN U-HAUL DO? GET YOUR OWN BUSINESS IN ORDER.

Bruce H. 
Rating:
1.0

Not have the equipment in 4 inches of snow in the muddle of a snowed in lot. Also equipment was pretty worn on straps and very hard to set up.

Michael F. 
Rating:
5.0

I had issues with the after our check in but was able to get it taken care the following day

Brian K. 
Rating:
5.0

Keep the Uhaul.com out of the reservation process. let the local dealer handle the available inventory with flexibility to make changes if needed. Chad did this and it helped all parties.

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Leigh Ann R. 
Rating:
5.0

easier way to pre approve renter without passport etc.

William D. 
Rating:
4.0

Customer did not leave a comment.

donald B. 
Rating:
5.0

Customer did not leave a comment.

KYLE P. 
Rating:
5.0

Customer did not leave a comment.

christina B. 
Rating:
2.0

Parking was an issue. Had to be on the street, no parking lot available.

Janet S. 
Rating:
3.0

U-Haul changed the pickup location at the last minute requiring me to spend an additional hour picking up the truck. If a customer rents from a specific location, they should have the equipment available at that location.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Alison J. 
Rating:
5.0

The people at Chad's towing were great, helpful and easy to rent from.

ken P. 
Rating:
3.0

Customer did not leave a comment.

William S. 
No reviews have been submitted for this location.

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