Customer Reviews for CFL International Logistic Group Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

What is this i never got this. Ended up getting a van.

Rating:

5.0

All perfect!

Rating:

1.0

Give me a refund for lying service members

Rating:

5.0

Everything worked as it should. The mobile check-in and check-out worked flawlessly. I have no negative comments for the experience. Two thumbs up!

Rating:

5.0

I was impressed, they were very accommodating and very flexible time, and customer service was very excellent..keep up the good work..

Rating:

1.0

I was overcharged I’m not sure why that happened

Rating:

5.0

The wheel needs to be aligned, pretty bumpy ride but we appreciate the truck

Rating:

5.0

Hassle free pick-up and drop-off

Rating:

4.0

It was good, manager was courteous.

Rating:

3.0

The uhaul was not clean and it smell like old fish. We went to the store to buy air freshener it did not work. Our items smelled like raw fish or even uncooked crabs. I will never use uhaul again

Rating:

3.0

Firstly, the truck was in a bad accident supposedly by the customer before me. That truck shouldn't have been put back on the road....but that's the one they had there for me. Also, I had set up for mobile check-in and check out. But thankfully I picked it up when the office was open because the dolly I paid for wasn't in there. I received one because I got there later than the time I started paying for the use of the truck. Once the truck was turned on, the check engine light popped on and never turned off. The truck had the most horrible noise and brakes? What are those??!! We don't need brakes, right?! I was scared I would have been on the side of the road. I don't understand how this truck was ok to give anyone to use after the obvious accident it was in but because it was the only truck there, I didn't have a choice.

Rating:

3.0

Open up on time. No way to leave a message on the phone number. Voicemail was full

Rating:

5.0

Staff were courteous and friendly

Rating:

3.0

Tell the next customer exact money to pay

Rating:

1.0

Couldn’t find truck, Couldn’t get access to key because owner was not there. Had to call for him to get back went over my start time by 20 minutes. Made me put gas even though it was full then charge me more. Don’t recommend this location

Rating:

1.0

Every thing

Rating:

5.0

The clerk was very friendly and knowledgeable I was in and out with the truck in a few minutes.

Rating:

1.0

Terrible WiFi Terrible customer service Unclean office Language barrier

Rating:

2.0

I rented so moving blankets and a dolly and never got them, they charged me even though I reached out to try get it settled. Ensure everything you rented is there before you leave!

Rating:

5.0

I had a little trouble finding it as the paperwork was done at the Tags and Title business. However, the service was above and beyond. I usually use a much bigger location but they did not have the size truck I wanted. This location was very helpful, prompt, and friendly. I will definitely use them again.

Rating:

5.0

none come to mind!!

Rating:

5.0

Tire monitoring light is on . Please check. Otherwise great job.

Rating:

5.0

Great service!

Rating:

1.0

Very rude staff. Sweared on the phone when truck not returned on time. It was an honest mistake and instead of imposing fines, the person rained verbal abuse on the phone. Very bad experience.

Rating:

3.0

Ensure that information is entered correctly and there are no payment discrepancies.

Rating:

4.0

Na

Rating:

2.0

The time management the venue was not opened at 9 am

Rating:

1.0

The truck driver cabin was VERY dirty, muddy!! I was very disappointed. I had to drive home to sweep it. Secondly, this was supposed to be a contact-less pick up, yet it wouldn't work and I had to go into the office to get key, they had to get my license to photocopy it, etc... what was the point of online booking and contact-less pick up of the truck!! I was disgusted! By the time I was given the key, it was after 5pm and thenI had to return the truck at 8:30pm. If I had enough time, I would have cancelled and gone to another facility!! However, the gentleman in the office was polite and helpful and understood my frustration.

Rating:

3.0

Reserved online, and they said had self-service check-in. Went to office, which was closed at 9 at that time. Started the check-in, said to locate my truck, which was across the street. Went there followed the instructions, said ready for key, but then had to go back over across the street (this is a six lane street - and have to make u-turns). Go into the office, have them copy my license again even though I had just taken picture and submitted. Then the clerk, had to go back across the street again, to pick up my truck and bring it over. Very time consuming.

Rating:

5.0

Quick easy and affordable. Freindly Associate would recommend to everyone!!

Rating:

5.0

Very friendly .

Rating:

1.0

staff at office is nice, but the truck is in poor condition, I wasted 6 hours to wait for having the truck get repaired (Replace new battery) , which let me wasted 200+ for moving guys and I have to move all things by myself:(

Rating:

3.0

Please inspect vehicle thoroughly before renting, especially for long trips. The previous renter is not responsible for identifying vehicle faults. They will get away with it if they have to due to liability.

Rating:

5.0

All is well.

Rating:

5.0

I didn't go to this location I went to 9800 Martin Luther King Junior Highway location and they were great there especially Daniel has great customer service

Rating:

2.0

Not obvious how to return the truck after hours. There were only 2 other uhauls in the parking lot, so it wasn't obvious what to do with the one I was dropping off. Ended up dropping off key in the mail slot, but signage would have been helpful.

Rating:

5.0

Very nice people

Rating:

5.0

It is very expensive, total cost for just one day for 98 total miles to include gas was 200 dollars!!!!!

Rating:

3.0

The truck was very clean,but the passenger mirror was of know use. It only went in two positions & neither view was safe. The transmission sounded as if at an minute it was going quit.

Rating:

1.0

Took 50 to complete a reservation that was completed online prior to arrival.

Rating:

1.0

Make sure order is confirmed- leave a message on the phone or ijndicate steps need to be taken. Talk clearly and explain what you are doing with the customer.

Rating:

1.0

Have someone in the office that know how to use the computer

Rating:

1.0

They closed the line in my face when I was contacting them trying to find their location. I spent 50 minutes till I found them. It was really disrespectful behavior.

Rating:

3.0

Location closed on Sunday

Rating:

5.0

Was late picking up 10ft truck. Called to notify my tardiness was told it was ok.. got there and reserved truck was gone gave me a 15ft charged more than expected.

Rating:

1.0

The equipment is requested wasn't on site, and was charged extra for millage that wasn't used.

Rating:

5.0

The U Haul Customer Service was very nice, welcoming and pleasant.

Rating:

3.0

Rather confusing for me once I arrived because they were closed. There were no directions in regard to dropping after hours.

Rating:

1.0

This company charged me $143.00 to rent a truck for 1 day rental. Please investigate this company. They are a rip off.

Rating:

2.0

Had a few issues with changing the time for pick-up. This includes them not answering the phone, I had to call them 16 times back-to-back and got hung up on. They called me back 10 minutes later with no apology. Did not give me enough miles to even get from the pick-off location to the drop off location.

Rating:

3.0

The steering was completely out of alignment and horrible. Additionally, I asked for a 15ft truck and had to size up to the 17, since the 15ft truck was not at that location. No offer of the guarantee rebate was mentioned, even though when I signed up for the online contract it said $50 off if we do not have the equipment you requested. Some would consider that false advertisement, but I guess since I got the 17 ft truck it was fine. Yet, again the steering needs to be serviced. I drifted across lanes several times wiggling the wheel.

Rating:

1.0

Of course this place was not expecting my truck, tried to tell me it was late and overdue, could not print out a receipt. I expected nothing more from U-Haul on this rental. Again it was absolutely an awful experience and i would not recommend it to anybody. not worth the hassle.

Rating:

1.0

We made a reservation at the Bowie location and then were sent to two different U-Hauls in Lanham to pick up a truck. The clerk at Bowie was indifferent to our inconvenience. We had to wait in line at the other locations only to be sent somewhere else. Took way longer than expected and FRUSTRATING!