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Aaron C
Customer Reviews for CFC Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Price kept going up and became to expensive
Alejandro M | Overall ExperienceNothing!
FRANKLIN FHad a 4:00 PM pick up time. Was there at least 15 minutes ahead of time but the office was closed. Called and was told that the office closed at 3:00 PM. Asked why I was sent to a location that closed before my pick up time and was basically given no answer.
ROBERT HAgain, old equipment !
AUGUSTINE SClean and fast and easy
Doug BThe person helping us at the location complained repeatedly about the amount of paperwork. We also requested 2 additional drivers be added, and he did not complete the process. I'm not sure whether he didn't understand how or just didn't want to do it. He also did not have the number of blankets we requested and said, "make sure you give them back because I'm not doing the paperwork for them." Overall, it was not a pleasant experience and we were made to feel as though we were an imposition.
Kenneth GGreat atmosphere great folks!
Lance JVery good location
WALTER CTruck was clean and the staff was extremely kind!
Hollie LThey were rude on wall street wasn't helpful and was told I had to pick it up off lamest st . That put 20 miles more
Thomas zHave a uhaul available in the same city I live in so the next customer isn't upcharged $300 to have to go pick up available equipment 90 moles away
Melissa KInstructions not clear, no reception to check in, equipment NOT in truck, horrid mileage. Truck was dirty beyond belief. Would not recommend.
Brittany YGreat service will definitely rent a U-Haul from here again
Sharie Hlimited equipment. overall easy to get to. communication was average but not poor.
Tim AVery satisfied. Well done. Thank you.
Christopher DI have always used this location as it is close to the house but today the person in charge seemed annoyed I was returning the trailer there and offered no help in returning trailer. I did it all myself and he demanded I back it in a very difficult place to park it. As I left I went inside to let him know I'm glad my wife didn't return it as it was difficult to parknit where he demanded. He didn't give w cents and said most people know how. I was very dissapointed in his lack of help. Tv was more important. I hope owner reads this as I have always been satisfied there until today. Horrible service.
GABRIEL MWe had an appointment at 7am and they didn't open until 8 so we spent an hour trying to set up ride share. Worst experience we've ever had 10/10 DONT RECOMMEND!!
Joshua SRace was so easy to work with! Great location and exactly what we needed.
Megan D | ReservationRace is a excellent manager
CHARLES S | Overall ExperienceVery good service.
Ross RWindshield wiper fluid was completely dry. Didn't find this out until my stretcher drive between New Mexico and Colorado had to get a hotel early and didn't make it the one I already booked. Lazy staff didn't care to check and fill up the windshield wiper fluid that you have to have when you driving a winter storm. Called and complained about the inconvenience and extra cost of another hotel room and the staff member blew me off and hung up on me.
Jacob WThe cup holders were used as ashtrays and weed particles were everywhere.. the smell of cigarettes and weed filled the inside. Plus I was told my estimated price was $64 and after using LESS miles than what I estimated, the total was $140. Ridiculous
Autumn MThis was the absolute WORST experience I've ever had in my life after 35 years of having storage units. Did not listen to me. Stuff was ruined. Terrible to work with. I could say slot more. Never ever ever before have I left a bad review First time but I would hate for anyone to go through what I went through. This man is infuriating
ERIN D | Overall ExperienceI asked for insurance on trailer. I didn't get it so I added it myself after the rental. Then he said I really do t need the I surface and he would take it off if he was I. He asked where I'm towing it to. I told him and I told him where I wanted to drop the trailer off. Once I arrived at my destination I got a fee for dropping it off at the wrong spot.
Phuong VWhen someone books a U-Haul actually have a U-Haul available I had to make 2 different reservations and still didn’t get the truck I needed
JUSTIN DQuick easy friendly service. Would use again.
Amy BThe truck had a knock as I was driving it. Also the passenger side floor got extremely hot. And my average mpg was 9.3 to 7.1 mpg...I spent almost as much in fuel for the rental as the rental it self cost
James MMake sure the trucks are repaired before they are sent out
Kevin PDeben revisar la camion por que se le mete el agua cuando llueve puede ser un problema si las personas dejan el camión cargado se puede mojar.
Maria GI had an inconvenience at the moment. To deliver the truck. Because it was my turn to deliver them on Wednesday. And I delivered it on Tuesday. Then I received a notification that the delivery was delayed and when I arrived at the office where I delivered the truck, the man who received it had not made the receipt report, 2 days had already passed. And they are charging me for the delay, when the truck had been delivered in advance
Cesar CProfessional and friendly
Chris PTell customers that they can return trailers using the app instead of directing them to return across town for a huge fee. Also, tell them there's a fee if they return across town.
CHRISTOPHER PAwesome
Cesar LI moved to a smaller unit due to the price increase.
MARTHA F | Overall ExperienceRace is the man! Lol he is always helpful every time I went in to drop off or pick up things he always greeted me and even offered to help one time when I was offloading boxes on my own.
SAUL C | Overall ExperienceThe initial visit was good however, when returning was another issue. The person that answered the phone was rude and obnoxious. Asked what time they closed and the person answered 4:00 on Friday and then asked if I knew what time it was? When I told him that the trailer was due back at 7:30PM apparently after closing hours, he stated, "leave the trailer on the street and he would take care of it on Monday".
Dial YThe drop off was quick and easy; the office staff was at my rental vehicle door just as I was exiting the truck with my belongings. He checked the vehicle and logged the mileage. I was off within a few minutes.
John GNo one knew what they were doing on the Midland side of our trip or the return side of our trip in Frisco. Horrible customer service.
greg mAbsolutely the best customer service and the friendliest experience I've had at a uhaul rental location ever
Royce CI really enjoyed working with the gentleman and his wife that run the storages. They were always very attentive and helpful!
Jerry F | Overall ExperienceTop notch customer service you rarely encounter at U-haul.
Brian LThese are wonderful people. Will continue to do business with them!
WENDELL FThe gentleman who helped me went above and beyond. He was extremely helpful and very personable. He was not the predetermined drop off site but after I had problems locating that site and never received the email he said I should have received with directions, etc, he scanned my trailer, said it was never entered into the system so he was able to take it in, Would definitely go to him again, but not for uhaul; only for self-storage!! Please give him kudos and an EXTRA bonus; very much deserved!!
SUSAN HThe owner is pretty nice and really take care of your needs
TOMAS CExcellent service!!! Will come again!!! ¡Gracias!
Eric P | Overall ExperienceExcellent customer services
grijalca v | Overall ExperienceNothing! It was amazing services and they we’re very understanding.
Zachary WDrop off was painless! The team met me as I pulled in and I had an emailed receipt within 5 minutes. No hassle! Would definitely recommend CFC Storage to others.
JOHN LOutstanding service
brian SThe man who helped me was very knowledgeable, skilled at hooking up the trailer, and helpful in discussing add-ons and options. Any improvement would require physically modifying the layout of the property, which I doubt would be economically justified.
Stephen GLocation was close
Jesus SI have moved 14 times in the past 20 years due to work. In each case I had a storage unit. My unit at your facility was by far the BEST. Not only was the facility extremely clean and safe, but the management was superior!!! I would highly recommend to all!!!
Jill R | Overall ExperienceGood experience
GABRIEL MVery efficient and helpful.
JANICE E | Overall ExperienceYou guys we're wonderful. You guys helped us out so much. Every one should go to you guys if that need to move in town or out of town. And you guys were so helpful and sweet. Always willing to help us and work with us. Best place ever. Both thumbs up. I would give you guys ten stars if I could. We will definitely be back any time we need to move anything.
ANGEL LNothing! This location was the best I've been too! Thank you for a wonderful experience
TAMMY SThe staff there are so nice, I hated to leave but I no longer had use for the storage. I will definitely tell others about CFC Storage and if I ever need a storage unit again I will be calling on them for sure!!! Adjuella Hynden
Roshonne H | Overall ExperienceI've stored with them before and they are always nice. The lady who received us was very friendly and helpful in every way one could be friendly or helpful. I only wish I had gotten her name.
Adam GGreat staff. Equipment always clean. Staff is professional and friendly. Highly recommend.
CHRIS PGreat service, very helpful. Will definitely go back when needed.
JAMES KThe service is great at this location.
DORIAN R