Customer Reviews for CES Inc
(U-Haul Neighborhood Dealer)

201 reviews

5420 MacArthur Dr   North Little Rock, AR 72118

(501) 508-6784

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(501) 508-6784

5420 MacArthur Dr
North Little Rock, AR 72118

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Location was conveniently located to me but on a rather cramped lot. Truck key wasn't in the prescribed lockbox upon pickup. Had to wait half an hour for an attendant to both provide that and clean up remnants of the previous renters use. Truck worked fine after that

Bruce W. 
Rating:
5.0

Super nice and helpful lady that got me fixed up with a truck. Don't change anything at this location as it is a quality business.

Greg R. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
3.0

The place I pick up the car hauler was in a different State than I live.

Charles P. 
Rating:
2.0

Wrong move accidentally scheduled. Customer service was rude and unhelpful.

Dequan W. 
Rating:
5.0

The windshield was extremely dirty and cracked. And when I turned in the vehicle and documented my mileage, the app said it was an error. So I made up the mileage. Otherwise everything was excellent

Phyllis D. 
Rating:
3.0

Customer did not leave a comment.

jerry S. 
Rating:
5.0

Customer did not leave a comment.

Laurie R. 
Rating:
3.0

Customer did not leave a comment.

Trefonte R. 
Rating:
1.0

No one was there to give me any equipment. Had to call a number on the door only for them to say we are out of town and our worker should've been there. They processed the rental time at 8:13 but I couldn't get it until 8:30 when a worker showed up. My times started at 8am

Alexius M. 
Rating:
5.0

Also my drop off location... Elite Automotive... the gentleman there was also amazing. He was a location closer to my home and allowed me to drop off there instead of me driving 27 miles out my way AND added air into my personal tire. Triple AAA + SERVICE FROM BOTH LOCATIONS. GREAT JOB

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Kassandra J. 
Rating:
4.0

Customer did not leave a comment.

Rose C. 
Rating:
4.0

Customer did not leave a comment.

Lori D. 
Rating:
3.0

Exact location of U-Haul parking and office is vague and difficult to locate.

David D. 
Rating:
5.0

Thank you guys for your service

TAMEIKA B. 
Rating:
4.0

Customer did not leave a comment.

rhonda H. 
Rating:
2.0

There was no one there for the drop off and the phone number went to a full voicemail box.

Troy H. 
Rating:
5.0

It was dark and crowded with vehicles.

Frederick R. 
Rating:
3.0

It is unclear where the entrance door is an it feels kind of weird snooping around the property trying to knock on doors and windows to see if someone is available. I think it is unsafe.

Tonia C. 
Rating:
5.0

You guys did great! Maybe more specials and coupons. But 9ther then that great..

Kesha J. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

price for uhaul was too high the inside was dirty(look like spelled coffee on the seat) recieptionist was very nice but their price was the highest for a 26ft

JAWANA H. 
Rating:
5.0

Customer did not leave a comment.

Tyler B. 
Rating:
5.0

Very impressed with the person who was running this location by herself and handling calls and multiple people in line. She did a great job when it would have been easy to be overwhelmed and frustrated,

David H. 
Rating:
1.0

When we arrived, we were told the truck assigned to us in the online process wasn't available because the air conditioning didn't work in the truck. Took over 45 minutes to get switched to another truck. People were not friendly at all.

Melanie W. 
Rating:
5.0

Customer did not leave a comment.

Kyla B. 
Rating:
3.0

Customer did not leave a comment.

CHERYL W. 
Rating:
3.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Georgia B. 
Rating:
5.0

Customer did not leave a comment.

Sabra S. 
Rating:
3.0

These comments have nothing to do with this location. It was OK. I had reserved my Auto Transport at the Commerce Drive location in Maumelle AR because my SUV was stored there. My son and I were just finishing up a 10 day driving vacation in my old classic car and requested the Commerce location for the trailer pickup. On the morning of the pickup, the location was changed to CES (12 miles away) so I called Commerce location and asked that my rental be reset to that PU location if they had trailers. He said they did not at the moment so I asked if they did get a trailer, to change my reservation. I received no calls throughout my 6 hour drive that day so arrived at Commerce to find 2 trailers sitting there. Great! Except the attendant said that he could not change the reservations because they were reserved by someone else today. WHAT??? The other customers did not have the same situation as I did with my 14 year old son so I tried to call UHAUL directly and after 20 mins of hold time, was hung up on during the transfer. SO I spent an extra 1 hour to drive to CES in my truck, load the trailer, and drive back to Maumelle. VERY poor. Give your employees more discretion to take care of your best customers. Look at my order history...I have to be in the top 5% for UHaul. Thanks.

Jeff H. 
Rating:
3.0

Have a smaller trayer

Buddy M. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

The employees at McArthur u-haul were great and to rent the u-haul truck was very cheap and truck was in exalent shape, very clean

Pamela L. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
5.0

I love this location. Very convenient. Miss lori Has been above and beyond when it comes to service for me and business. I favorite location in town

DONTRAY M. 
Rating:
5.0

Great customer service

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
2.0

Wasn't organized

Sierra H. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
2.0

The door was locked when we got there and we had to wait outside for 30 minutes past our pickup time for someone to get there.

Audrey C. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Greatest customer service!

Kevin J. 
Rating:
5.0

Great Staff and very Professional which all Locations were this good.

Alan M. 
Rating:
1.0

When equipment is returned to you check it in. Don't wait several days and then charge the customer for no reason. Also maybe get your employees to stay off their phones while at work and don't act all sad when you actually have to work.

GARRY F. 
Rating:
4.0

Customer did not leave a comment.

Dakeyla H. 
Rating:
5.0

Customer did not leave a comment.

carol L. 
Rating:
4.0

Customer did not leave a comment.

Debra V. 
Rating:
4.0

My only reservation about this location is that it is not a full service location. I had to go to another store to get ball and hitch.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
2.0

Customer did not leave a comment.

Pamela B. 
Rating:
1.0

Pickup and return was a mess. Someone working on their car in front of the door. Had to wait at least 20 minutes for someone to come hookup the trailer. Had to wait again to return item. Received an email that trailer had not been returned at time promised, but I had returned it. When I called, I was told that, “She hasn't checked it in yet.” But would get around to doing it.

ALFREDA H. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
2.0

Went to turn in my truck and nobody was in the office but a child in his iPad. Waited 10-15 minutes and never saw anyone so then did the mobile drop off and left.

Scott V. 
Rating:
3.0

I would like to talk to someone in management about this vehicle or u haul in general. We will. Never ever rent a u haul again

Robin T. 
Rating:
1.0

I will not come back to that place ever again.

Gloria A. 
Rating:
5.0

Excellent customer service!

Cynthia B. 
Rating:
3.0

Customer did not leave a comment.

LaRod J. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
2.0

Customer did not leave a comment.

terry M. 
Rating:
4.0

The only negative remark that I could come up with is the lack of parking space. I know that it's just temporary though. You're doing a great job!!

Tanya W. 
Rating:
3.0

Never went inside as they appeared to have closed a couple of hours early. However the lady that did come out and took the keys and said they would check in later was very friendly and nice. Wasn't there for more than 5 minutes.

Terrance M. 
Rating:
5.0

Customer did not leave a comment.

Quinta A. 
Rating:
1.0

Give the location better support. Fix their equipment so they can actually rent things. Renting from Uhaul was the worst experience I've had. I will not do business with them again. They will overbook and send you to locations that do not have the equipment that you reserved 4 days prior. They do not care about the customer since they clearly need the rental that day. They just care about getting money.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Marcus W. 
Rating:
5.0

Everyone was wonderful! Great people and very helpful!

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
5.0

Miss Lori is the best

DONTRAY M. 
Rating:
5.0

Super nice and helpful, in and out on less than 10 minutes

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Tomica S. 
Rating:
5.0

The 1st location that I tried to return to in Jonesboro, AR on Red Wolf would not except.the return without charging me an additional $150. Stating that it wasn't the agreed return location. I explained that my son put the wrong location but there was no leeway or consideration for our situation. I live in jonesboro and my son lives in Little Rock. this was a big inconvenience for me. The policy that they used should be changed

Famous T. 
Rating:
4.0

Don't really know. It was closed when I left it.

MELEAH S. 
Rating:
5.0

Clean the bathroom

Carroll H. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
2.0

The truck was dirty. Poor customer service. Even when I pre-checked in I still had to wait at least 15 mins to get a truck. The U-haul office was dirty and unorganized. Would not return to this office again.

Sergio B. 
Rating:
5.0

Customer did not leave a comment.

Mike J. 
Rating:
1.0

Waited more than 30 minutes to get the keys AFTER I had been charged for the U-Haul truck. No one was at the Pick up location, no one answered calls. Truck had trash and old gloves in it. Totally unprofessional and hopefully won't have to use U-Haul service again.

Sarah S. 
Rating:
1.0

Customer service, cleanliness, efficiency. We did online check in and still waited for 45 minutes to complete transaction.

Harry V. 
Rating:
5.0

Customer did not leave a comment.

Zedrick M. 
Rating:
5.0

Best ever

Dontray M. 
Rating:
5.0

Customer did not leave a comment.

angela J. 
Rating:
5.0

Customer did not leave a comment.

Calvin R. 
Rating:
1.0

Customer did not leave a comment.

clay S. 
Rating:
4.0

No one was there to bring us the key at the time of pick up and we had to wait in the cold for 30 minutes. They definitely need to be more punctual

Amy S. 
Rating:
2.0

Just a lot, no one there in the afternoon as I returned the truck at 3:30 pm on a Friday. Not sure why this location was offered since there was a nicely location closer to my actual home I moved into.

Wade P. 
Rating:
5.0

Fantastic service with no hassle or fuss. If I need to rent a U-Haul again in this area, this is definitely where I will be doing business.

Dylan C. 
Rating:
2.0

Customer did not leave a comment.

linda S. 
Rating:
5.0

There is nothing to improve. The drop off person was so friendly and cordial during our check in wait. Everything was good. I will definitely be using Uhaul again.

ELDRA W. 
Rating:
5.0

Very helpful, concern all needs were met, sincere and positive customer service. Refreshing to see work ethic and integrity matter in this industry. Would recommend this location for sure.

Geraldine L. 
Rating:
5.0

Everything was great thank you

allisha S. 
Rating:
5.0

The location is not impressive to look at, but the dealer was wonderful to work with.

Charles F. 
Rating:
5.0

Keep doing what you're doing.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Deidre F. 
Rating:
4.0

Customer did not leave a comment.

Asa T. 
Rating:
1.0

The appointment was for 8:00. No one there until 9:10. No discount, no apology.

Matthew A. 
No reviews have been submitted for this location.

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