El cliente no dejó un comentario.jorge P.
Customer Reviews for Cervones Auto Sales Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
While the locations did a great job, I would rate UHAUL corporate as a 0 of of 10 for this experience. You failed to do your job and what you stated you would do for me as the customer. I was supposed to get a call approximately 48 hours before my registered pickup date because the equipment wasn't available when I made me reservation (two weeks ahead of my pickup date). I received no such call and had to call the morning of my pickup just to see if I even was getting the equipment. Only when i called one and a half hours before my pickup did I get the information that my equipment was at a different location. I would never recommend UHAUL to anyone, because clearly they cannot handle doing the things they promise their customers. I would gladly pay the 20-30% more to go with another company just so I didn't have to deal with their nonsense.Ryan W.
Couldn't have been better!!Neftaliz V.
I will send everybody and anybody that needs a truck to this locationJustin P.
This location was great however the wappingers location is where I made my appt by phone call the person made the appt for the wrong day so I had to travel almost 10 miles out of the way to beacon due to uhauls mistake not only did the lady on the phone with corporate say there was nothing she could do to reimburse me for the inconvenience I also had to pay more to go out of my way because you guys charge by mile. So u haul has very poor service the beacon store though had great service. Corporate and wappingers store not so muchJohn R.
El cliente no dejó un comentario.Dion M.
The returning process is very frustrating. I tried the website multiple times to return the vehicle after hours and it kept saying that my session expired. Then I tried the Uhaul app and it wouldn't allow me to finish the process - when I submitted photos of the inside of the van and the app went all white with a dismiss button at the top. I gave up.Clara M.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.Brad G.
El cliente no dejó un comentario.David O.
El cliente no dejó un comentario.Natalie L.
El cliente no dejó un comentario.Roger C.
El cliente no dejó un comentario.FRANK A.
No customer service. Rude, disrespectful. Unhelpful. Terrible walkthrough on turn in.Joseph E.
Service was great! Perfect explanation of everything and was very friendly and kind. Gracias.Ryan C.
The truck wreaked of cigarette smoke and the transmission felt like it was going to die every time I stepped ok there ignition.NICHOLAS C.
Easy late night pick up. No issues everything was ready. Dropped off during business hours next day and they were very friendly and helpful with the return.Stephen G.
El cliente no dejó un comentario.CRISTINEA U.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.Ashley C.
El cliente no dejó un comentario.ARIADNE S.
El cliente no dejó un comentario.CLAUDE F.
El cliente no dejó un comentario.JAMESG A.
Very helpful and accomodatinfg when we had to move up our pick up timeDonald D.
El cliente no dejó un comentario.Donna P.
When someone reserves a truck and the reservation is confirmed, make sure his or her truck is actually reserved instead of wasting 3hours of their time.Shah M.
El cliente no dejó un comentario.FRANKJ JR D.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.HOLLY R B.
El cliente no dejó un comentario.Eric S.
El cliente no dejó un comentario.JULIANLOUIS G.
El cliente no dejó un comentario.MICHAELG L.
El cliente no dejó un comentario.DOUGLASJ H.
there was no water in the window washer reserve, windows were very dirty, AC was not working on 90 degree plus day, brake pedal very narrow and easy to slip off of someone should check on each truck before it goes out to correct and maintain these items for the safety of the public as well as your own liabiity these are constructive comments not meant to be demeaning.Peter R.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.MARCELLAHILDA B.
El cliente no dejó un comentario.Dana C.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.Anthony D.
El cliente no dejó un comentario.BERTRAMH JR B.
Location was fairly easy to get to but the lock box key area was infested with spider webs and spiders - definitively needs some attention. The truck was fairly clean but the AC blew hot air no matter what setting it was on ... it was 105 degrees yesterday while I was using the truck so that was fun - thanks a bunch!! I will definitively not be renting from U-Haul again!Zoran C.
I was rented a truck that had multiple maintenance errors, for example service air bag, service tire monitor system etc. The truck itself was filthy, I also had erroneous charges on my account, which included a $3.75 charge by the uhaul pick up location. When I called the pick-up location Cervones to address this issue I received no call back. I have time stamped pictures of the condition of this truck, that I also shared with Kyle at Cervones.KERRIHELEN C.
Clean the back of the truck. It was disgusting. The customer before us should have done itâ€"it was their mess!Michael S.
El cliente no dejó un comentario.JACOBASHER H.
Poughkeepsie NY U-Haul called the wrong person with a similar name to confirm a 20 foot truck and car tow reservation. Since this person was the wrong person they cancelled my reservation. I by coincidence stopped by to reconfirm my reservation and pick up moving products when I discovered it was cancelled! I needed to move out in 2 days! The staff called the Regional Director in New York area. That person found another 20 foot truck in Standfordville 20 miles away and a car tow in Beacon 13 miles that was 33 miles verses the 3 miles in Poughkeepsie! No one from U-Haul as a courtsey could pickup and deliver for me the truck and tow to Poughkeepsie to save me miles and time for their mistake. Standfordville NY U-Haul is where I needed to pickup the 20 foot truck. It seems that the U-Haul team is inefficient. Knowing that I was embarking upon a 3000 mile road trip they did not check the road worthiness of the truck. They did not check to the tire pressure or the condition of the tires which exploded and de-laminated about 906 miles into the trip! They were not helpful in assisting to contact U-Haul roadside emergency when our rear inner tire exploded and de-laminated. They hung up. U-Haul Emergency Road Assistance is a Joke!. You get a recorded voice telling to you to send an Email request for assistance. This would lead to faster assistance! First of all this country does not have internet service in every corner of the country. Not everyone has a $1000 plus cell that one can email from. Thank God a wonderful patient gentleman by the name Dave answered the phone. He sent a roadside gentleman to replace the tire. He also, checked the condition of all the other tires and added or reduced the pressure where needed. He advised driving carefully due to the misalignment of the front wheels. Beacon NY U-Haul were generally friendly. They made sure we got a car tow after an accidental cancellation of our reservation. Unfortunately, no one explained how to enter into vehicle once loaded onto car tow. Nor did they not hook up the backup lights. The gentleman who changed our tires informed us how to flip down the side fender to get into the towed car. He hooked up the back up lights. Next time I must hire a U-Haul vehicle, I will bring along an auto repair service person to check the vehicle. If you don't you take your life in your hands.Karen F.
El cliente no dejó un comentario.MARJORIEE B.
Excellent place to do businessMATTHEWS C.
El cliente no dejó un comentario.NICOLEM G.
El cliente no dejó un comentario.STEVEN B.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.MARKROBERT G.
El cliente no dejó un comentario.CHRISTOPHERWASHI M.
The online portal to return the vehicle after hours would not work. Didn't receive the email til much after I left the location resulting in a $20 charge.ANDRES R.
El cliente no dejó un comentario.GILBERTKEITH M.
Check out software needs to be improved.DERRICKWEI-SHUN M.
So Smooth! Ryan and team extremely helpful, flexible and courteous! couldn't get any better.JOSEPH K.
I make reservations to pick up the truck at 6:00 am. And that person never send me the code to open the lock , so i have to call more the 10 times. If course it's to hourly and no body answer the phone, finally at 6:30 somebody answer the phone and the guy have to come to handle the keys, so i got late to work!! Than when i returned the truck they charged the insurance fee, witch i NEVER requested, and i told the person, why i have to pay for something , that i don't agree??? He said he had to call u-haul people and let me know if i can get my money back for the insurance, never call me and when i check my statement, i have the charge already for the full amount, It's really no cool. Thanks.GERARDO M.
I email them about why I was being change so much and they never email me back , I called the owner said he call me back and never did . That is rude and unprofessional. I will never rent from uhaul again I will also tell my friend and family too my experience as well . Have a nice dayROSEMARIEM G.
Very easy and accommodatingANDREWE III G.
The representatives at the location I used were wonderful! I was happy with the assistance, speedy service, and the friendliness.Trace K.
El cliente no dejó un comentario.PHILIPT M.
Throw out your online reservation system. I started out at home with the reservation. Couldn't get through it. Crashed four times, made me start over, wouldn't let me choose a pick up time. I gave up. Then I got an email confirming a pick up time of 7 a.m. I wanted 9 a.m. The day of, I arrived 15 minutes early to use the check in system. It found no reservation for me. I tried again, logging in as I had, it then found my reservation under another name. At this point I went back home to get out of the cold, as I was in a parking lot and the office didnt open for another 40 minutes. I called from home, talked to one rep, who then transferred me to a specialist. We were making progress when she got locked out of the system and suggested we start over. She said I had to be near the truck, so I drove back over. We started again I signed in and the system found my reservation under my name. We continued with the process until the system crashed again. By this time the office had opened (early) and he took over checking me in.on the office system. He had trouble too. I finally got the truck 1 hour and 20 minutes afyer the (wrong) pick up time. The office also had trouble checking the rental back in. He said it's a common occurrence. I'd have been better going to Home Depot and renting their van. Much easier.Kevin E.
El cliente no dejó un comentario.Eric D.
El cliente no dejó un comentario.John B.
Friendly team :)SANDRAKAY A.
El cliente no dejó un comentario.THOMASMICHAEL JR A.