Everything was good except the truck needs an alignment. It was crazy to drive.israel E.
Customer Reviews for Centro Motors Inc
(U-Haul Neighborhood Dealer)
Salinas, CA 93901
Servicios en esta ubicación:
- Mon–Sat9 a. m. - 5 p. m.
- Domingo1 p. m. - 5 p. m.
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Easy to check out the vehicle, easy to check in the vehicle. The service person online and in the office were both very accommodating and helped me get the information I needed to proceed with the rental.Vanessa Y.
El cliente no dejó un comentario.Maria S.
Experienced, Bilingual, efficient, proficient, kind, and professional! ¡Gracias!Amanda J.
El cliente no dejó un comentario.Alberto M.
The truck I rented required a battery replacement 6 hours after picking it up. It took the U-Haul Roadside service 2 hours to get me back on the road. As a result, I was 90 minutes late in returning the truck. I was then charged for a second day! Very poor customer service!Mark D.
Carlos gave great customer service and quick on responding to questions I had. Will definitely comeback.Arjan F.
El cliente no dejó un comentario.Victor C.
Trailer was not available on requested date or location. I had scheduled Monday, Dec. 19th as pickup date. On Sunday, Dec. 18 I received text saying that the trailer was to be picked up in Monterey - not convenient location at all. Monterey location is 25 miles each way from my house. When I arrived in Monterey, I was rudely informed that NO TRAILER WAS AVAILABLE. The Monterey employees did not represent U-Haul well at all. Later U-Haul scheduling was able to arrange the trailer for the next day. Centroid Motors site was exactly on time, courteous, and efficient. Recommend them highly. In and out in 15 minutes.john R.
You guys were great.jorge C.
Excellent service, even offered to stay after closing if I didn't make it in time.Joshua F.
Carlos communicated well and frequently to make sure he was there when I dropped off the truck.Bart K.
All the rating questions have to do with the location itself., but the location wasn't the problem (used car dealer that also had U-Hauls). It was the U-Haul app and the TRUCK itself. I had to pick up after hours and was told I could do so via the app. On the way there I tried looking up my reservation on the app, but couldn't find it. I called the regional office and was told I had to be AT the location to see my reservation... weird, but the app works with your phones location, so OK. When I get there, still no reservation. Now it's late and regional office is closed, so I call the main customer service line. The gal was friendly, but it took AN HOUR on the phone with her, at night, in the cold, in a less-than-desireable part of town, to get my reservation linked to my app profile. Finally I get in the truck, and the steering has so much play (about 10:30-1:30), the truck is DANGEROUS to drive. My buddy who drove me there said I looked like I was drunk, couldn't keep it centered in the lane, I was CONSTANTLY making corrections. It was the only truck available, and I only needed to make one load in-town, so I just dealt with it for a day. But honestly felt like the entire front end of that truck needed to be replaced. I don't blame the renal location... he's just a guy trying to make a living. I blame U-Haul corporate for not maintaining their fleet. Take better care of your equipment!John S.
The back was dirty. The gas wasn't where they said it was so I ended up paying extra for it. The truck was unaligned and needs to be fixed. It's very hard to drive. I don't know how I ended up paying so much money. I will definitely not come back to that uhaul place again.ANTOINETTE M.
The truck was muddy and a little dirty on the seats. The truck had front end damage from a crash. But the truck drove just fine. Everything worked inside. The agent was very friendly and professional.Felizardo R.
Carlos is AwesomeKurt G.
El cliente no dejó un comentario.LIZETH S.
The man there went above and beyond to be kind and helpful.Cuyama L.
El cliente no dejó un comentario.Leila L.
El cliente no dejó un comentario.Paul L.
This dealership is great. This is the 2nd time I have rented from here and the service is always excellent. The owner is always so helpful. I will recommend him to anyone needing to rent a truck.Katherine I.
The truck was very clean. However, the truck steering wheel was very unresponsive. Had to do continuous steering corrections by +- 1/4 steering wheel turns to stay driving in a straight line. Any bumpy or narrow roads was very difficult to drive on due to the steering wheel sensitivity and responsiveness. This truck needs immediate steering wheel servicingStephen K.
El cliente no dejó un comentario.Corey S.
Steering on truck ee rented is incredibly worn and sloppy. Regarding overall rental process with uhaul: clearly your legal team at uhaul designed the online rental process; slow, circuitous, cumbersome, clunky, frustrating but checks all the liability and contractual boxes. Instructions are muddled, much needs to be done in advance of rental, etc. But hey! Uhaul saved the labor cost of having to have some humans at a locationMichael P.
Fast and Easy. Employee was friendly and very informative.Daniel M.
El cliente no dejó un comentario.Jason A.
El cliente no dejó un comentario.jose luis L.
El cliente no dejó un comentario.Jessica P.
El cliente no dejó un comentario.KIRK K.
Was charged and additional $38 dollars and now bill or invoice was sent.Fred P.
The gentleman who provided the customer service was fantastic!Woodworth C.
Carlos was great. Very professionalSerenity C.
Great customer service! Van was clean and ready. Great communication and easy pick up and drop off. If you get a uhaul in Salinas this is the place to go!!!Albert I.
My comment is in the process The service at the Salinas U-Haul was above par. Finding a trailer and knowing where to pick it up is a bit too confusing. We didn't even know until the morning we picked it up where the pick-up place was.Philip G.
El cliente no dejó un comentario.Roger C.
El cliente no dejó un comentario.RAMIRO S.
Excellent customer service will recommend everyonemichael M.
Was charged $14 mover insurance when I clearly stated not needed in person and online applicationRaymundo M.
El cliente no dejó un comentario.JOHN R.
El cliente no dejó un comentario.Heidi S.
Improve when reserving equipment- Communicate with all u-haul stores on customers info I.D. -Also ask customer whats more convenient to drop off equipment to a closer location - My opinion have every1 on same page from u-hual so ders no mis- understanding!!!JOEL C.
Wonderful service/friendly and efficient Great service manager! You have a keeper in this guy-Mr. Carlos GamoaSusan G.
El cliente no dejó un comentario.DALE E.
Truck could have been cleaned before pickup. The agent was very accommodating and friendly.DONALD M.
El cliente no dejó un comentario.Katelyn K.
Excellent service Thank youCHERLYN A.
Servicio al cliente de excelencia. Friendly and efficient. Pick up and return was simply effortless.Alofa A.
Easy in-and-out transactionDouglas C.
Lockbox was extremely difficult to openJONATHAN B.
Carlos was extra accommodating with my mobile pick up making it easy for me to pick up the vehicle and stayed in constant communication with me the entire time. I will rent from this location in the future even though it's not the closest facility to me!RICHARD H.
Horrible experience, I will never use this location again!!!! The Uhaul operator left me waiting, "clearly" stating his job was selling cars, NOT operating or serving Uhaul customers....AND I WILL HAVE TO WAIT WHILE HE IS OFF PROPERTY DOING TEST DRIVES WITH REAL CUSTOMERS, and that Uhaul customers are not as important as real buying car customers. I left the property after waiting 15 minutes, and WAS NOT able to checkout because the operator refused to return until he sold a car during an off property test drive. Why is Uhaul Corporation allowing this "second class" Uhaul customer status to it's customers? When I told the car salesman to return, he refused. He stated his real job is a car salesman and I would just have to wait until his return. He said he doesn't care if I complain to Uhaul Corporation,....."Go ahead and complain ", he said, "I don't care"Martin C.
The gentleman I worked with could not have been nicer, more professional, or helpful. I was a bit worried going into this but could not have been more pleased with my experienceKATHERINE I.
El cliente no dejó un comentario.James W.
I dropped off the vehicle on a Sunday, so no-one was working there. The lot is pretty small, leaving little space to leave the uhaul truck. No clear sign as to where to leave the truck.PHILIPJOSHUA M.
You did wellROBERT B.
El cliente no dejó un comentario.RAUL G.
El cliente no dejó un comentario.ROSA C.
only i can say thank you for great service excellentCarlos C.
hats off to man that helped me Give him a raiseRAYMOND B.
El cliente no dejó un comentario.Charles D.
The customer service agent was friendly and more than accommodating.JOSEPH H.
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