Customer Reviews for Central Maxi Storage
(U-Haul Neighborhood Dealer)

655 reviews

885 Ridgewood Dr   Port Neches, TX 77651

(409) 727-7725

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(409) 727-7725

885 Ridgewood Dr
Port Neches, TX 77651

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent service and easy to rent and return. Should I need again, I will not hesitate to use uhaul again

Ron C 
Rating:
5.0

Thank you

Ryan F 
Rating:
3.0

Picking up the truck was easy. However I got in the truck and noticed the check engine light on as well as the tire pressure monitor system flashing. When I went back in to tell them they said nothing was wrong with it. I said ok and was only driving a short distance for the couple of days I had the truck. Then was told to make sure the gas tank was at the level I picked up the truck before I return it. Sunday I tried to go put gas in it and couldn’t get the gas cap off. Another person looked for me and said Ma’am the gas cap is broken off . At the end of the day I feel as though when renting a truck or any rental car the renter should do a walk through with the customer of the vehicle when renting it and returning it.

Chandra W 
Rating:
5.0

Customer did not leave a comment.

Dennis M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA B 
Rating:
5.0

Great job. I was shown the equipment and how to use it. No issues

Gregory P 
Rating:
5.0

Customer did not leave a comment.

Ernest T 
Rating:
5.0

Great as always thanks

WILEY S 
Rating:
5.0

Customer did not leave a comment.

Gene W 
Rating:
5.0

Not a thing just keep up the good work

Wanda W 
Rating:
5.0

Customer did not leave a comment.

Edward B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLYDE J 
Rating:
5.0

Everything was good no complaints.

WILEY S 
Rating:
5.0

Customer did not leave a comment.

Chandra S 
Rating:
4.0

Customer did not leave a comment.

william r 
Rating:
5.0

Customer did not leave a comment.

Regina B 
Rating:
4.0

Customer did not leave a comment.

jose c 
Rating:
5.0

Customer did not leave a comment.

Yraina S 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
2.0

The personal working at the drop off was not friendly at all. In fact it seem to be an inconvenience for them to accept my drop off.

Ralph K 
Rating:
1.0

The check engine light was on the door hurt my shoulder really bad trying to open it I almost dislocated my shoulder

Kitina M 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Everything was quick and easy

Jaleel J 
Rating:
5.0

Great fast friendly service

Alicia T 
Rating:
5.0

Customer did not leave a comment.

wayne t  |  Overall Experience 
Rating:
5.0

Always great service.

Paula G 
Rating:
5.0

Customer did not leave a comment.

Ashley B 
Rating:
1.0

Customer did not leave a comment.

LaShanda B 
Rating:
5.0

Central Maxi Storage was quick and easy to rent U-Haul.

Landon M 
Rating:
5.0

Customer did not leave a comment.

Larohn L 
Rating:
5.0

Customer did not leave a comment.

Franklin L 
Rating:
5.0

Lady and gentlemen in the office was both awesome!!!!!!!

dede B 
Rating:
5.0

Can’t think of anything, everything was great !

lajuan c 
Rating:
5.0

Customer did not leave a comment.

jordan s 
Rating:
4.0

Customer did not leave a comment.

DOLORES M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad G  |  Overall Experience 
Rating:
3.0

Trailer was not tightened down properly on hitch and came off about 50 yards down road. Lack of attention to detail.

Gary W 
Rating:
2.0

The the day I went there was a older lady working in there she was very rude... All I wanted was to rent a truck and she was mad about it for some reason... Besides that the back door of the truck was broke and I'm literally still in pain... You would think they would do a walk around inspection before renting out the truck... Apon returning the truck the younger lady was sweet...

BILL D 
Rating:
5.0

Customer did not leave a comment.

diana p 
Rating:
5.0

Customer did not leave a comment.

Tab B 
Rating:
3.0

Staff personnel could be involved with drop off process, actually step outside of the office for a short while.

Charles G 
Rating:
5.0

Fast and friendly service. Great trick that worked well and reliable.

Greg S 
Rating:
5.0

Customer did not leave a comment.

Jocelyn R 
Rating:
3.0

Customer did not leave a comment.

JOSEPH H 
Rating:
5.0

Thank yall

KIRA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE D 
Rating:
4.0

make sure when someone reserves a dolly that it is actually there to use

TELISHA S 
Rating:
5.0

Customer did not leave a comment.

LESLA D  |  Overall Experience 
Rating:
4.0

Speed up the process.

PRECILLA C 
Rating:
5.0

Sarah was always so helpful and kind to work with. She went to extra mile! Great clean and safe location. Highly recommend!

ANGELA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus G 
Rating:
5.0

Customer did not leave a comment.

Debra H 
Rating:
5.0

This location is the best!! Hands Down!!! Clean facility, Nice Office People. I Recommend Them!!!

Tymme H 
Rating:
1.0

Gentleman that waited on me was rude.

Courtney T 
Rating:
5.0

Customer did not leave a comment.

carlos r 
Rating:
5.0

Ms. Teresa was especially knowledgeable in helping me select a properly sized truck. We were moving a large household to a new home and with the extreme heat being a detriment, the move took longer than expected. With Teresa's help we were able to extend our use of the vehicle as needed. Terrific benefit. Thank you.

Mary J 
Rating:
5.0

Customer did not leave a comment.

Jim P 
Rating:
5.0

Customer did not leave a comment.

Ruth P  |  Overall Experience 
Rating:
3.0

When you make a one-way reservation, Uhaul ONLY "includes" the EXACT amount of miles to the DROP OFF location. So unless you are unloading AT THAT UHAUL, you WILL pay extra, PER MILE. We had scheduled to drop off a 26' truck at this location. They WERE NOTIFIED that we were bringing it in ahead of time. They DID NOT prepare for our arrival and made us WAIT with the truck, while THEY made a space for it. Then had US park it ourselves.

Connie S 
Rating:
5.0

N/A

Michael W 
Rating:
5.0

Great crew

Raymond H 
Rating:
5.0

Customer did not leave a comment.

John M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria R 
Rating:
5.0

Just do the same thing you all doing thank you

carlos r 
Rating:
5.0

Customer did not leave a comment.

Yolmin P 
Rating:
5.0

Customer did not leave a comment.

Murell C 
Rating:
5.0

Customer did not leave a comment.

Lakeisha S 
Rating:
5.0

Megan was prompt and helpful. She made the process very easy. The unit was clean and easily accessible and clean. Very satisfied with the service and unit.

Paige J  |  Reservation 
Rating:
2.0

Lady was rude and the truck a/c was not cold and drove really rough. The port Arthur uhaul location is way better with the customer service and the quality of equipment

Mason E 
Rating:
1.0

This location is making people take the insurance when you say you don’t want the insurance they go back to the insurance and then tell you that you have to take the insurance or show them proof that your car insurance will cover the uhaul truck that is not right. It do not say that we have to take the insurance for the truck unless it’s the cargo van and the pickup truck.

rachel M 
Rating:
5.0

super nice people again clean and easy in and out! Did not take 5 minutes.

Linda A 
Rating:
1.0

Give ppl half of there money back

Iesha G 
Rating:
3.0

Give ppl

Albert M 
Rating:
5.0

Customer did not leave a comment.

Mia A  |  Overall Experience 
Rating:
5.0

Nothing

Sandra J 
Rating:
4.0

Customer did not leave a comment.

Quintin P 
Rating:
2.0

Truck was dirty driver door didn’t unlock with the key. The driver arm rest was broken.

rachel M 
Rating:
4.0

Customer did not leave a comment.

Brittney H 
Rating:
5.0

Customer did not leave a comment.

kenneth s 
Rating:
5.0

Customer did not leave a comment.

Carl C 
Rating:
3.0

Customer did not leave a comment.

EUGENE R 
Rating:
5.0

Customer did not leave a comment.

GILBERT H 
Rating:
5.0

Customer did not leave a comment.

Damaion P 
Rating:
2.0

The employee who was working the day I picked up my U-Haul was terrible. She was uncaring, indifferent, unhelpful, and on her phone the whole time. She refused to show me which vehicle was mine to take. She told me to look for the number on the vehicle. I was so upset when I left because of the way she treated me and I can't believe that they have someone working with the public who has such a bad attitude.

Alicia R 
Rating:
5.0

Hum

edy h 
Rating:
4.0

Customer did not leave a comment.

Jericho T 
Rating:
1.0

The truck was not running properly! Hard to reverse! Truck was clean!

JERE N 
Rating:
5.0

Customer did not leave a comment.

Kenneth G 
Rating:
1.0

Have someone else run the place.

Cory J 
Rating:
5.0

I originally had a reservation and went to the 3015 Plaza Cir, Port Arthur, TX 77642 location. Only to find it being uncomfortable shady and only had the one 10’ truck. And I was told it was the last one and it was red taped due to an investigation. I went to Central Maxi Storage to find a few available and a much more affordable rate. Saving me money and more comfort. Central Maxi is the place to go! Quality equipment, so much better maintained, and so much better environment and people. So much more equipment and options.

Woodrow W 
Rating:
5.0

Staff was extremely helpful and professional

Donna E 
Rating:
5.0

It was so easy to just check in the truck online and be done. The instructions were clear and concise. The drop box was visible and clearly marked. There was plenty of room to back in and park the truck. The drop point was close by and between the locations we were going back and forth from. Truly, the Uhaul rental and return were the easiest parts of our harrowing move.

Brandianne H 
Rating:
2.0

There was no good place to park a 26 foot truck

Sue H 
Rating:
5.0

no need for improvement, excellent costumer service!!!

Brandon L 
Rating:
5.0

Customer did not leave a comment.

Brittainy D 
Rating:
5.0

Nothing

Ryan F 
Rating:
3.0

Customer did not leave a comment.

Alexis P 
Rating:
5.0

Customer did not leave a comment.

Gregory F 
Rating:
5.0

Everything was perfect. I was running behind schedule, but the manager was still able to get me the exact truck and storage unit I needed.

Aaron C 
Rating:
3.0

Truck smelled like smoke after the a/c ran. I told the front desk I should make it before they closed. Said it was ok and there was a key drop box if needed. Hour later I get a text that box truck due back at 130pm or I’d be charged. On top of that there’s a 20$ fee if they uhaul site checks it in. I had to submit photos, basically doing the employers job. There’s a sticker on the back of the truck that says save $25 by returning it clean. I didn’t see any discount for returning it clean. The pictures of the box truck are from about 30’ away. You can’t see any of the dents in the truck so who knows what maxi storage has claimed the customer has done. I won’t use this dealer again.

Timothy R 
Rating:
5.0

Customer did not leave a comment.

angela e 
Rating:
5.0

Customer did not leave a comment.

james s 
Rating:
5.0

Nothing, Excellent Service..

mike j 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

james s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandy o 
Rating:
5.0

Customer did not leave a comment.

michely d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

N/A

RICHARD W 
Rating:
5.0

Customer did not leave a comment.

Dina R  |  Overall Experience 
Rating:
5.0

truck had a gas leak that know new about. i fully expect to get a total refund and compensation!

Chris S 
Rating:
5.0

It doesn't need any Improvement is everything was okay and they was nice to the customer

Ethel H 
Rating:
5.0

Customer did not leave a comment.

Jay R 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Office was equipped with plenty of extras and equipment. Physical access to trailer was fine. Awesome experience.

Andrew S 
Rating:
5.0

Customer did not leave a comment.

Armando M  |  Overall Experience 
Rating:
5.0

The front desk staff person was always friendly and helpful. But I did have several issues that could not and were not fully satisfied. I rented a regular unit then decided my important things probably needed to be in climate control area since it was all I had left of my home and life. At one point, I stopped by on a Sunday to get some critical paperwork for selling my home. There was a lock on my unit for non-payment - which turned out to be on there illegally (as I was paying through autopay). It was inconvenient because it was Sunday (the only day I could make it to the unit to retrieve the needed documents. The only day the office is not open at all on Sundays. So I had to have someone go through all my docs on Monday and it delayed business I needed to have done as well as inconvenienced others and allowed them to see any docs they might have wanted to. Lastly - I finally made it to the unit in September only to find mold growing on several things and my boxes collapsing on them selves. When I contacted the manager - he stated I must have moved into the unit on a rainy day (remember this is more money for climate control unit) I responded that it had not been raining. I had sent pics but He then wanted to see for himself. I could not make this happen as I could not return to let him in. Not everyone lives close to their storage or has the ability to go during office hours. This was my situation. When I did move my things out this last weekend - my wooden furnishings, cloth items and piano - ALL had mold. A box of papers which sat on the concrete floor - was completely saturated and molded on the bottom. This things inside it were ruined (and not replaceable). SO while I answered yes to all the pre-generated questions on this review - No I would not recommend this storage facility to a friend.

Darla D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Durward D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

O.T. W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thuong T  |  Overall Experience 
Rating:
5.0

The staff was very pleasant

Brandy F  |  Overall Experience 
Rating:
5.0

No problems at all. This is my "go to", if and when i need a storage unit.

Thad M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany E  |  Overall Experience 
Rating:
5.0

The. process from A-Z was very smooth! I also rented a truck from you guys as well as a storage unit... 10 x. 30. Kallye is extremely professional and handled everything quickly and efficiently. She is a definite asset to your company! I would rent here again if necessary and will definitely refer ppl your way. Have a blessed day.

NIKKI P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jared M  |  Overall Experience 
Rating:
5.0

A great storage unit. Staff was always friendly and eager to help. I would definitely recommend this place to anyone who needs a storage unit.

Elizabeth C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teri J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin K  |  Overall Experience 
Rating:
5.0

Staff is awesome

Robert R  |  Overall Experience 
Rating:
5.0

Upon moving out I notice a few items from the back wall that had contact with the floor had water damage. I know most likely due to our extreme crazy weather we had last year is likely the culprit. The staff has always been extremely courteous and helpful. Thank you for the the years of great service.

Shane W  |  Overall Experience 
Rating:
5.0

The girl in front of no Good

RONALDO P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephen j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley S  |  Overall Experience 
Rating:
5.0

Yes I'm satisfied. I've used this mini storage a couple of times and it's been a pleasure. Thank you

Robert P  |  Overall Experience 
Rating:
5.0

Was referred here by a friend. When I came and moved my stuff in, the staff was very helpful and resourceful. I am a satisfied customer and if I need to use them again later, I’d definitely will come back.

Woodrow W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brady w  |  Overall Experience 
Rating:
5.0

My first experience with renting a facility & all was good!

NANCY C  |  Overall Experience 
Rating:
5.0

Awesome experience with your Facility and will most definitely use it again in the future ☺️

ANDREW S  |  Overall Experience 
Rating:
5.0

They were very informative, helpful, and professional

Jeremy G  |  Reservation 
Rating:
2.0

While the actual rental of the storage unit and uhaul were easy and quick, we were extremely disappointed to get to the facility to unload the truck and see that the key was not in the provided lock.

Rachel L  |  Reservation 
Rating:
5.0

The service was great. I was helped fairly quickly and the staff were nice.

Coby C  |  Reservation 
Rating:
5.0

They were very accommodating.

Doug L  |  Reservation 
Rating:
4.0

They are always so nice and this is my second time renting from them, and the lady at the front desk is easy on the eyes. Highly recommend..

Thad M  |  Reservation 
Rating:
5.0

I have no complaints whatsoever about my experience so far. Everything was easy and no hidden fees.

Zachary P  |  Reservation 
Rating:
5.0

Wonderful customer service. Jessica was polite and patient and made me feel very comfortable with the entire process.

Gabrielle G  |  Reservation 
Rating:
5.0

I would use again if needed.

Sonya L  |  Overall Experience 
Rating:
5.0

Could have not rented a better place to store our things. The staff went up and above there jobs. Justin Heard

JUSTIN H  |  Overall Experience 
Rating:
4.0

Staff was very friendly and worked with me on all my needs

PHILLIP D  |  Overall Experience 
Rating:
5.0

No problems at all

MISTY R  |  Overall Experience 
Rating:
4.0

None

Charles J  |  Overall Experience 
Rating:
4.0

The staff were incredibly helpful in accommodating me with the registration process and finding the right size storage unit we needed. Customer service was very good.

KURT M  |  First Impressions 
Rating:
1.0

I reserved this storage and called and made an appointment for Friday 9/1/17. When I arrived Friday, I was told that they didnt have any other spaces available.

Privacy R  |  First Impressions 
Rating:
5.0

Dropping off the truck was very easy at the 24 hour facility.

Privacy R  |  First Impressions 
Rating:
5.0

nice folks, quick service. the room was great. Only problem is I`m trying to set up the online account, and it has tied me to someone elses account with a different number.

Privacy R  |  First Impressions 
Rating:
5.0

Staff was very friendly, explained paperwork clearly. They let me know additional options if i moved in my items and found I needed more storage. So far, the experience has been very positive

Privacy R  |  First Impressions 
Rating:
5.0

Check in was simple, quick and the manager was very helpful and friendly.

Privacy R  |  First Impressions 
Rating:
5.0

Very good service and friendly.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

Back
To Top