Customer Reviews for Centinela Gas
(U-Haul Neighborhood Dealer)

Rating:

3.0

Location was coned off, my husband had to move cones to gain access. Then the person who was there said that we’d be charged for something we never had in the truck. She was very nice and immediately let us know that she would be contacting her boss to inform them we never recieved the items. When we arrived home I noticed an email stating we had not been charged. Thank you to her, but over all experience with U-Haul wasn’t the greatest.

Rating:

2.0

I suppose the U-Haul business is supposed to be based in the gas station but it was closed. The U-Haul rep was sitting in her car with the windows closed and doors shut parked along side a black truck in front of the closed gas station. Unknowingly, I rode up on my bicycle and saw two U-Haul trucks on the side of the building. I rode up past both trucks to look for someone but no one was around. There is a side door to the building between the trucks and I found was locked with a sign stating that they are temporarily closed. I rode around to the back to the second building (the auto shop) that was also locked and vacant. I called U-Haul, and after getting transferred to a second person, was told that the U-Haul representative might be sitting in the truck. I returned to the trucks but no one was there. Then I approached the parked vehicles near the front entrance and found a woman sitting in her car with doors and windows shut. She apologized and checked my information but had difficulty clearing my registration. She had me call U-Haul again to see if it could be cleared. I had initially made the U-Haul reservation online. Later on, I received a text stating that I could speed up the rental process if I did it early through the app so I downloaded it and completed the registration. Apparently, there was a problem with that procedure because she or the man on the phone couldn’t figure it out. She finally decided to delete my reservation and enter my case as a walk up rental. This entire process delayed me an hour. Due to the delay, I did not have time to refill the gas tank. I had seen that it would cost $6 plus change per gallon for gas if unfilled but I did not see nor was I told that there is a $32 credit fee for not filling the truck to 1/4 tank. I also received the truck with 1/4 tank. I am very disappointed with this experience. The only upside was the truck functioning well to finish the job

Rating:

4.0

I recommend dealing with a u-haul center rather than dealer who usually don’t carry dolly, blankets, etc.

Rating:

2.0

Didn’t have any accessories. Didn’t know till picked up truck.

Rating:

1.0

I would go to a real U-haul place

Rating:

3.0

A few suggestions. The app is still a little glitchy. The forward and back buttons aren't always visible. Also, A reminder e-mail the day before you pick up the truck outlining what information you need, either a passport or multiple people confirming. The e-mail should also include what are the broad steps to get the keys. It took a lot longer than expected to pick up the truck and get moving. Also, the trucks are very tightly parked next to each other so maneuvering them at this location can be a little tight.

Rating:

3.0

I rated average because there was no signage that it was a U-Haul return site

Rating:

2.0

Although the attendant was helpful, I wasn’t able to drive away with my UHaul until almost 45 minutes after my reservation. When I got into the vehicle there was a lot of trash and it smelled almost unbearably bad. The car also had no gas in it. During a stressful move these details can make things even harder. I won’t be renting again and believe I was vastly overcharged for the experience I received.

Rating:

5.0

THE LADY WAS EXTREMELY FRIENDLY HELPED ME IN EVERY WAY AND VERY RESPECTABLE I WILL RETURN TO THAT LOCATION IF I NEED A TRUCK

Rating:

1.0

shockingly unclear with this drop off location. There was no drop box for the key. I was expected to hand my key over to the chevron employee which felt totally wrong. When I called U-Haul directly they couldn’t even confirm how to hand over the keys. They didn’t have clear knowledge of the process. It was stressful and unintuitive. Will reconsider using U-Haul in the future.

Rating:

1.0

The vehicle is not safe to use

Rating:

3.0

The person who was supposed to rent the truck to me left early on Sunday forcing me to get the truck on a Monday and try to move while working full time. That’s why I ended up keeping the truck for 4 days.

Rating:

3.0

The truck was pretty dirty and had a check engine light on, half way through another light went on to check the tires. I pulled into a gas station and they all seemed ok. I got overcharged for gas and mileage.

Rating:

2.0

When I arrived to pick up my U-Haul, the gas tank was left on empty. I found this to be ironic since the pick up location is a Chevron gas station. I had to drive my rental to another gas station to add gas at a reasonable price. The gas at the chevron was almost double to cost. When I returned to drop off my equipment, the representative was unfamiliar with the check out procedure. He did not know about the app or that I was required to complete the drop off online. Prior to me informing him of the process, he had proceeded to take the keys and let me know I would get an email. This was bizarre to me. Thankfully I have rented from I-Haul quite a few times this year and have grown familiar with the processes and procedures. I enjoy renting from U-Haul, but I think this location could use some assistance with training, quality of service, and compliance.

Rating:

3.0

I returned the car 3 hours and 46 minutes overtime and was charged an extra day's rent.

Rating:

2.0

Picked up the tool over a half hour to pick up the vehicle didn’t leave the parking lot until 12:50, after arriving early for my 12:30 appointment, they didn’t have a dolly or more than one person to expídete service. I was also charged for gas an extra &10+ dollars for some reason. I picked up the vehicle on almost empty had to get gas right away and returned it almost a quarter tank.

Rating:

2.0

Hard to return the truck because parking is so limited. Didn’t have the furniture pads I reserved.

Rating:

1.0

First they kept me there for a long time and then they didnt had any supplies which I asked for in advance and reserved. Once I left, O see that the truck is totaly out of gas. When I returned the truck, they charged me $30.00 extra and for several days they keep on sending me from one office to another and all the time they are saying someone getting back to me and no one did that so far. This is the matter of principle. I am asking for money back.

Rating:

1.0

Charged gas fuel when gas gauge was returned on same level

Rating:

5.0

The agent was professional and kind. The truck was clean and ready when I arrived. I can’t suggest any improvement. Thank you.

Rating:

2.0

Car was not filled to half tank of gas upon receiving which I noted with photo. I filled to half tank when returned and I was not compensated. Roughly $15 should be given back to me.

Rating:

3.0

Telephone number for address was out of order and the truck windshield was filthy with no windshield wiper fluid.

Rating:

2.0

You guys need better customer service and a better organizational system in general. The truck was fine, it was everything else we had to deal with to get the truck that absolutely sucked.

Rating:

3.0

Convenient location for drop off but there were so many trucks there already I didn't know where I was supposed to leave the truck. No instructions or drop off box for keys. I finally realized the gas station attendant takes keys.

Rating:

5.0

This is one of the best uhual rental placed

Rating:

5.0

It was a great moving experience

Rating:

3.0

Put a sign up indicating that this location is in fact a U-haul drop off location.

Rating:

1.0

The items like furniture dollies that I reserved from app was not there when I picked up the truck! They told me to go some other uhaul location to pick them up and I went there with putting additional mileage then there was no any dollies available at this location as well. in the end I had to pay extra 12 miles for nothing and I had to pay 4 wheeler furniture dollies $65 in total from my pocket to purchase dollies! Just because of this issue I had to pay almost 1 and half hour additional for movers that have been waiting for me during that time. So $170/hour movers + $65 for dollies + 12 extra miles + $23 extra gas fee charged. = $270 paid on top of $120 truck rent. Total $380!

Rating:

3.0

They charged me for an extra day for half hour extra

Rating:

1.0

The rented us a floor dolly. They did not inspect it before we took it and when we returned it, they did not inspect it. Know one went over it with us. We just got a $100 bill a day later. We did not damage it. We hope they remove the charge.

Rating:

5.0

This person and location were fine but I'm never using Uhaul again and I will be telling every other person I meet to never use Uhaul. It's absolutely worth it to spend a little more for better service and reliability for something as big as a move.

Rating:

1.0

They played me on the gas

Rating:

3.0

It would’ve been nice to be warned about having to fill up the gas to the original level before being charged $100 for gas. I know it’s in the agreement, but to have that warning would’ve been appropriated.

Rating:

1.0

I made an appt for 11am but when I arrived, the rep told me that the truck wasn’t there and I had to call a number to find out if another location had it. I called the number and was on hold for a while when a rep answered and told me that I could either go to another location or wait until 1pm for the truck. I told her that I would come back at 1pm. When I came back at 1pm, I had to ask how to operate the EZ Ramp. The truck was dirty with a dolly inside that I didn’t order that was loose. The truck also smelled strongly of gasoline but I think it’s because they syphoned gas out of it so that it would be 1/4 full of gas or something. It was a horrible smell. It was like no one made it ready for the next client.

Rating:

5.0

Easy check-in and return process with friendly and helpful associates.

Rating:

3.0

This location did not have Dollie’s to support furniture moves, or any other additional equipment.

Rating:

2.0

The truck was dirty, the back was not swept and dirty as well. The gas tank only had 6 miles before empty. I would not rent from them again. Obviously they don't care about the trucks or how they rent then out.

Rating:

3.0

Inside the cab, smelled bad and the steering will was very dirty and sticky. She charged me for two day, even though I had reserve it for one! Credited 24 hours later!

Rating:

1.0

After arriving at the rental location, the pickup was delayed because the service representative was the only person available to process the rental. Their time was spent servicing the needs of the associated gas station. The truck was behind three other trucks which had to be moved to allow access to the exit from the property. I then had to exit the property while backing up some 75 feet, between other trucks. The service person refused to provide this service. The truck was exceptionally dirty, and had fast food product wrappers left behind by the previous rental customer. No checkout (written or verbal) was completed prior to accepting the truck for use. Emails of all types from your company were sent to me after I had taken possession of the vehicle, and I was already on the path to my destination address. After dropping off the vehicle for return of the truck, I was not provided a receipt for the charges, and despite numerous attempts for delivery of an email to me, I left the rental facility without knowing the charges of my rental usage. I did receive an email with those amounts after I had returned home to me residence. In conclusion, I will never, ever use U-haul service in the future, and if asked, will never give a good recommendation for your services to anyone. From top to bottom, the management of this facility needs to be changed because the service personnel at this facility have shown that they are totally incompetent to be representing your company to the public. Re-training any service personnel at this location is totally ludicrous as they have shown total incompetence in their ability to provide adequate service.

Rating:

2.0

Management is not friendly and seem to find something wrong with the truck return every time. This happened to a friend of mine that moved recently, using a Uhaul from the same location.

Rating:

2.0

Staff was very friendly but truck was almost out of gas. Check engine light was on. Idled very rough at stop lights. Had to track down an employee and there was no where to park on site. Not easy to retrieve and park the truck and wouldn’t recommend for inexperienced drivers.

Rating:

1.0

A.) I reserved two dozen furniture pads and a dolly. Neither of which were with the truck at the pickup location. B.) The truck leaked and rain damaged family photos and art.

Rating:

1.0

The truck was dirty when I received it. There was food on the floor of the truck, they clearly did not clean it when they gave it to me. The customer experience was really bad as well as the location it self was pretty dirty. I will not be going back there in the future. It was also not clear how much I would be charged for the u haul truck. I called but their English wasn’t very good, they just hung up on me

Rating:

1.0

Mileage on the app was wrong, and customer service has still not reversed the incorrect charge

Rating:

3.0

Truck engine light was on, doors barely closed, attendants really couldn't care less about the customer experience

Rating:

1.0

I reserved a 20 foot truck 9 days in advance for a move. I also requested to not pay any insurance. When I showed up to get the truck, I was told that the 20 foot option was not available and they only had 15 foot trucks. When I showed my reservation and demanded answers, customer service was no where to be found. No one was helpful, no one cared. I ended up getting a 15 foot truck and the sales rep thought I wouldn't notice they added expensive insurance to my new reservation. The fact that I reserved a truck and it wasn't there is unacceptable. I will never use u haul again. if you want to make this right, refund me my money.

Rating:

2.0

Find, or at least suggest appropriate parking spaces for customers. There was nothing that we could find nearby.

Rating:

3.0

Great service, but not very efficient. Had to sign contract at car wash and then get the key from gas station attendant. Also car wash blocked trucks, so had to get them to move them. Truck was not cleaned and only have a tank of gas, even though this location is at the gas station and car wash. Should be clean and refilled.

Rating:

3.0

More signs... from the street there was no way to tell that this was a Uhaul location. The staff were very pleasant and helpful.

Rating:

3.0

I ordered supplies to be picked up with the truck. uHaul changed the location of where I had to pick up my truck but the supplies were not available at the new location. I had to complete my move without the moving blankets and dolly's.

Rating:

5.0

The bed of the truck had not been swept out. Really really dusty and dirty.

Rating:

1.0

This was the worst experience I have ever had with renting a moving truck. The truck I had requested was not ready on time and all of the additional things that I had ordered like moving dollys and moving blankets were not there and this information was not communicated ahead of time until I arrived at location on the day of the move. I was depending on dollys and moving blankets and to not have them with no warning was unacceptable and made a stressful day ten times worse.

Rating:

5.0

The whole process was extremely easy and efficient. I had one problem with the app - I accidentally agreed to the fuel gauge level, even though my truck's level was below the level in the app. It was my mistake, but it would have been nice to be able to go back and fix it. The only downside of this location was that it was very difficult to find a place to park my car while I was using the truck. Otherwise excellent.

Rating:

4.0

Management nice. Easy and clean. Did not have all of my requested items and no notification however (dollies). Could’ve been a problem if a third person did not end up coming

Rating:

5.0

I booked the 15” and when I got to the location, I was told it isn’t available since it had some damage. Poor service and I’m not blaming the person who works at the counter. For company this big, you should have done something to let me know so I don’t have to make two extra trips to get my belongings. I got the 10” instead since I had no other choice. Not sure if I’ll be booking again.

Rating:

5.0

Very good

Rating:

4.0

There was no one to explain anything about the truck. Rental had a low rear tire pressure light on. No place to put enough air for this size vehicle.

Rating:

1.0

They gave me a car with almost no gas...and even though I filled up the gas before returning (after driving for only 11 miles) they charged me 12 Dollars for gas.

Rating:

4.0

good location

Rating:

4.0

There was no key drop off box/slot.

Rating:

5.0

Very good

Rating:

1.0

Take the locks off your trucks and dont scream at each other

Rating:

3.0

The AC was completely broken

Rating:

1.0

Never answered the phone