Great customer service.
WENDY M
Customer Reviews for Cedar Closet Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I missed the ability to set a cruise control, but everything else was EXCELLENT. My husband can’t drive a vehicle any more and I wasn’t sure I could drive the 15 foot truck, but no problem at all.
Joyce RThe trailer worked well.
Pat DMike did a great job and made the experience really ready. I'm a repeat customer and highly recommend him and uhaul
DOUG BGreat experience!
Joel CGreat in every way!
James FVery nice, very professional. Everything I needed for an antidote to a high stress moving day.
Martin HThe 24 hr service overall is great/convenient. Some problems today w the app. I texted w service rep Jennifer. Then app froze. My question: I wasn’t able to upload all of the photos of the exterior of the cargo van. Would you like me to send them to somebody now? Or are you able to verify the time date? I took the photos in case of question arises? Thank you. Janice Belanger
Randall CTruck was brand new - so couldn't be nicer
Paul MService was excellent
Dan GLots of technical difficulties on the U-Haul end. Tons of issues trying to get the truck which made my rental be pushed back 30 minutes from my scheduled time. Had to sit on the phone with someone from the company to get help. Very frustrating process, overall truck was great. But quite an issue when you are 30 minutes late to pick up furniture.
Sydney JStaff was excellent
Michael DThe assistant, Mike Kerr, was excellent. Very helpful and knowledgeable.
Mark AMasking is important to us.this store should be the model for all other stores. Nice and safe to visit. We will definitely be back and tell all our friends they are safe if they visit. We love people and businesses with Masking!!!!
Jared HMike did a great job and was flexible with my rental requirements. I highly recommend this location!
DOUG BI like the new ramp door on the 5x8 trailer... However it would be nice to have a good handle on each side of the door. I have no issues with the location or the human service at this location. I had issues with the big door being frozen closed and not having a good place to grab the door for a pull. A grab handle on each side of the door would be a great improvement.
Jeff SThe app was very glitchy. Please fix.
Brett DEverything was great
Jay GMike is great. Wouldn't go anywhere else.
Jon RI truly enjoy running from Mike that runs the cedar Closet Uhaul storage in Howell Michigan .He is always super professional and does a great job every time I rent from his location.
BRYAN KEverything was great and the representative was top notch.
George WAll good except I wasn’t able to get the trailer size I wanted. I was given one size larger and service was excellent
Richard BAll good.
Pete BVery accommodating, friendly and helpful. We got exactly what we needed.
Rommel RNothing the customer service was outstanding
ALLEN BGreat great service. Very pleasant.
Michael RMike is the absolute BEST!! Always a great experience!
Joseph DI couldn't of asked for better service! I highly recommend this place.
Jamie MExcellent service … very polite and helpful.
David LMike was very friendly and super kind! He was a great addition to our rental! Thanks Mike!
Sam SGreat service
Rob NThe manager was helpful in getting the trailer as the app confirmed the reservation but there was no trailer when I went to pick it up but the manager found one at another location.
Jay JIt was a great overall experience at this location, thanks to Mike.
Gregory DMike, the Manager, is a super friendly and a helpful person. I’ve rented many times from this location.
Allen WFast and effective drop-off. Hard-working with great attitude.
Gabriel BThe 5X8 trailer was clean and ready to go. The No response comes from the marker lights no workin
Thomas TEverything went smoothly!
Shane KMike Kerr is always available & exceeds my expectations. I have rented trailers from Mike, out of Florida, and he has always provided me with the right Equipment…
Billie RMike completed our setup we could drive with confidence it was done right. Mike was very pleasant and helpful lending us a lighting adapter. Would definitely use this location when needs arise in the future!
Michael WMike was great. Up front on pricing and what he could and couldn’t do from a service perspective. This will be my go to U-Haul location.
Charles SNothing
Tim BOutstanding and friendly customer service!
Mike SWe rented a truck several times from Mike and he was very helpful and took great care of us . Would rent from him again if ever needed ⭐️⭐️⭐️⭐️⭐️
Cheryl hGreat customer service
Cory WThis site should be able to scan your drivers license when checking in. They refused to do that saying I needed to do it through the text message they sent. Seems strange that I had to stand at the counter and scan my own drivers license with my own phone while the rep just sat there watching and doing nothing. The representative claimed the “ government “ was responsible for him not doing his job.
RICHARD MNeeded more tie down eyelets
TIMOTHY AMike, the manager, does a great job. I have 3 local locations I can rent from, but I always rent from Cedar Closet Storage because of the customer service Mike provides.
Bradley HAlways takes care of my needs
gerald bBest u haul store I have ever used.
Michael WSecond time renting from there. Great experience as always.
David BIn and out
Michael MI don't think this location could've been more accommodating!
April SNothing 🙂😃
William MHe took all my complaints well and made me feel welcomed to come back to their place for future endeavors and that it would be cleaned and the fuel be filled.
Dedrinna GVery helpful and accommodating! When next need arises, will be certain to return for their helpful service.
Glenn IExcellent staff
Paul BFriendly and helpful staff
Paul BThey were very professional. I highly recommend them. Mike Kerr was a great help.
Thaddeus M | Overall ExperienceIt is always a pleasure to do business with Cedar Closet Storage. Mike is top-notch - the best at all he does for his customers and for the business.
DAVID R | Overall ExperienceMike ,at Cedar Closet Self Storage was extremely helpful with us. We moved out of state and he made sure that we were aware of the facility guidelines and policies. Customer service was great ,it was clean, and secure. We highly recommend Cedar Closet.
Scott S | Overall ExperienceMike was an awesome manager for your facility. I would certainly recommend Cedar Closet to anyone needing that type of service.
GERALD B | Overall ExperienceI was a tenant at this facility for many years. I always felt that it was safe and secure.
JAMES M | Overall Experiencegreat personnel great service would definitely use again
ROBERT M | Overall ExperienceI would like to recognize Mike in the office. He went above and beyond to assist me with the right unit for my needs. I would highly recommend this facility!!
Todd G | Overall ExperienceGreat customer service!!
Hartland M | Overall ExperienceMike was always willing to be helpful to me .
JACKIE G | Overall ExperienceMike was extremely helpful and courteous.
Carolyn P | Overall ExperienceI placed the order online, but when I arrived, the charge was $20 more. That was disappointing, but Mike explained the websites are screwed up. I`m happy with the unit.
Privacy R | First ImpressionsThe storage employee that I spoke was very polite and courtesy
Privacy R | First Impressionsexcellent condition unit snow ice an issue but doable
Privacy R | First Impressions