The owner was horrible when I called to question a charge made after my return. He told me to take all my future business elsewhere and hung up on me.Kelly A.
Customer Reviews for Cedar Closet Self Storage
(Distribuidor de U-Haul del vecindario)
Howell, MI 48843
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4 p. m.
- Sáb. - dom.: 8:30 a. m. - 12 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing. They were excellent, and very helpful.Terry H.
Mike is fantastic. I live 25 miles away, but I will always rent from Mike.Kurt M.
Excellent. The manager was great.Jon R.
El cliente no dejó un comentario.Robert S.
already recommended this office to a friend.Micahel D.
El cliente no dejó un comentario.michael S.
The truck we picked up had a few issues that made moving unpleasant. However, the gentleman working at this location was very kind and accommodating. Would absolutely go back, but request a newer truck.Kip W.
Great customer service rep, very friendly & informativeTim A.
El cliente no dejó un comentario.Karen B.
El cliente no dejó un comentario.Scott A.
Keep up the excellent selections at reasonable prices.Michael C.
El cliente no dejó un comentario.Karol C.
Very smooth and seamless process from this location.Steven G.
Window glass was dirty, but truck had just arrived late the previous night and the manager was working alone the next day.Joshua J.
Great service; I will be a return customer going forward.Rhonda A.
It is always a pleasure to do business with Cedar Closet Storage. Mike is top-notch - the best at all he does for his customers and for the business.DAVID REED B. | Overall Experience
The location is fine, but Online Check in is abysmal. the "Five minute process" took over half an hour of standing outside. Given the fact you only have one hour to check in, making the process take so long seems unfair to the costumer.Scott N.
No problems, the online pre check-in saved a lot of time.Rocco R.
Uhaul online needs to allow the use of pictures taken outside of their return process. I took a picture of the mileage/fuel gauge right before I put the key in the lock box and locked it. I could not access the photo just taken for the return process.John P.
The gentleman who assisted me was prompt, kind and thorough. I didn't have any questions after the interactionJOSEPH ROBERT S.
Mike was awesomeFRANK JAMES G.
A very welcoming person greeted us and was pleased to see a 26' truck arrive at his location. Easy location to find. Great job!!William S.
El cliente no dejó un comentario.CARLA SUE M.
Great experience with U Haul in Howell and with Pack Rats helping with our moves!Maureen M.
Very friendly owner.Kent B.
El cliente no dejó un comentario.TIMOTHY JOSEPH H.
Best experience renting a uhaul. The guy was super polite and made the transaction really easy and fast! 5 star all the way!!!NICHOLAS KOSTANT C.
The gentleman was super easy to work with and was very helpful and considerate. He had a good balance of knowing what to ask to provide help without being too nosy. He does his best to earn your repeat business and I highly recommend this location.KENNETH ALLEN K.
El cliente no dejó un comentario.Arnold J.
El cliente no dejó un comentario.RONALD RUSSELL B.
Mike was very helpful, he accommodated a change in the equipment we wanted to rent and picked up our trailer for us. We will rent here again.Joanne N.
El cliente no dejó un comentario.CARLA SUE M.
El cliente no dejó un comentario.WILLIAM JOHN S.
I thought everything really well. They were very helpful in making arrangements for me to schedule trailer.TIMOTHY JOSEPH H.
Cedar Closet Self Storage guy is awesome. I'm a repeat customer at this location. I will rent there always.Robert B.
El cliente no dejó un comentario.CARLA SUE M.
Friendly owner and manager. Great representation of our community. I'm sure their kindness is a blessing to newcomers or a fond farewell to those moving on. Also to those folks embarking on projects. Great work guys, appreciate you!GERARD T.
El cliente no dejó un comentario.Charles W.
Nothing at all. Great experience!!SHAWN PATRICK M.
El cliente no dejó un comentario.JOSEPH JAMES P.
We were so impressed with the care and concern for our wellbeing and customer satisfaction. Kindness and professionalism is and has always been remarkable. We will use no other facility and will follow the manager where ever he goes. This gentleman is worth his weight in gold. The efforts to please us were beyond measure and exceeded all of our expectations.rhonda M.
El cliente no dejó un comentario.THOMAS GEORGE C.
I called 3 times and never received a call back. Call people back.Andrew C.
Nothing that I can think of.NANCY KAY D.
Best rental experience I have ever had with uhaul!Coryn E.
The manager I dealt with was absolutely fantastic!Steven V.
The 5x8 I reserved was only available approx 40 miles away from where I lived on the day I was to pick it up. Being on a tight schedule this was terribly inconvenient for me. The rep on the phone was able to upgrade me to a bigger trailer at no extra cost so I could pick it up near my home. When I arrived, the only employee there was Mike K. and he was fantastic! He was running that entire location like a pro. He was very helpful with driving and loading tips. I will definitely keep my hauling business at this location.KRISTINE JO S.
El cliente no dejó un comentario.Reed M.
No improvement needed. Manager at this site was excellent. Despite having only partial electrical power due to local outages, he kept the location running. He was knowledgeable and personable, making everything easy.GREGORY J B.
El cliente no dejó un comentario.ROBERT DANIEL H.
Always happy with service at Cedar Closet!Joan Z.
Mike was the best U-Haul representative I have ever worked with. Great employee!!!Wendy H.
El cliente no dejó un comentario.Andra P.
the original pickup location was Ed Bock in Pinckney, MI. I got a call from Cedar closet 45 minutes before they closed. This was the first I was aware that UHaul had switched my pick-up location. The trailer was very unstable at speeds above 55 mph. It was loaded properly. I believe that this particular trailer is mis-aligned. I'm extremely dissappointed in the quality of the trailer and lack of communication related to the pickup location. I will not consider UHaul in the future for anything other than a local move.TIMOTHY ROBERT B.
El cliente no dejó un comentario.Brandon H.
Mike was GREAT! Very professional and a man of his word. Had our truck ready and waiting for us.Richard R.
Nothing. It was a great experience. The man who helped us there was very very friendly helpful and professional and the price was goodJASONDAVID T.
Excellent customer service. Great location for pick up and drop off.Robertwayne K.
El cliente no dejó un comentario.James M.
There was a high demand for trailers that day. My trailer was supposed to have been returned the prior day but the person had not. The customer service representative quickly found me another trailer. Great service!!!LISA ANN M.
You have excellent, knowledgeable and friendly service. As good.as it can get.Stephenmark O.
Nothing. The guy is awesome. I enjoy seeing and working/dealing with him when I need a to rent. Sorry I don't remember his name.Mark B.
El cliente no dejó un comentario.Mariah L.
Mike, the manager at my U-haul location, went above and beyond to make sure the truck and rental agreement was perfect for our needs. The truck was clean as well. ¡Gracias!JORDON MACKENZIE F.
The guy who runs that location is super rude and doesn't have 0 skills for customers service. He jelp at me over the phone and charge me for cleaning services when I had returned the truck clean. It was my first time using the mobile app and I wasn't able to returned it properly with the steps.. Definitely the worst experience that I have ever had with a rental. By the way when I was picking up the truck, the guy was cursing and yelling another guy.Kelly E.
El cliente no dejó un comentario.SHERRI G.
Everything was fine. I don't think there is anything to improve on!Bruce M.
El cliente no dejó un comentario.Donald E.
Nothing, great customer service! Dont change a thing.Sidney G.
El cliente no dejó un comentario.Scott N.
MIke very communicative and helpful in advance of the reservation and the day of. Pick up and drop off were easy and on time.SCOTT ALAN C.
El cliente no dejó un comentario.Meg Q.
Mike was awesome I would use his services again no question. I sent a customer to him and he was able to help them out in a bind.Erica J.
2nd time I used this location for a trailer pick up. The 1st time the trailer lights weren't working n had to get trailer from another location. The most recent, the running lights didn't work but brakes n turn signals we're working, backing trailer in to driveway left rear brake n turn signal didn't. I called your rep n he said it was the 2018 Ford truck had issues, I connected the trailer to my 2020 Ford truck n the dashboard prompted a trailer problem, plugged trailer back in to 2018 truck and the residual Di-electric grease from 2020 truck, all lights were functional. Stopped for fuel and left turn n brake light didn't work again. Bought a tube of Di-electric grease but still ended up zip-ty the trailer harness for lights to function properly, so the cedar closet location, I'll give it 0 âï¸â€˜STom H.
El cliente no dejó un comentario.Shannon D.
Mike was great! He was friendly and accommodating!SANDRA ANNE R.
Mike was very helpful at the location.LISA MARIE H.
Mike the manager is a pleasure to do business with.Michael L.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Stephen L.
The trailer was a wreck! The ramp closing pins took two people to close, and the bars along the side were bent badly. The floor was completely rusty. The ramp didn't go down fully after we use it once. The guy in charge, Mike, has always been easy to work with. I'm not sure he gets to make the equipment choice, though.Kevin K.
The whole thing was awful. It was pouring rain and the man on site slammed the door in my boyfriends face when he asked for help. Terrible service and terrible experience. You can save your canned response.Stephen S.
Commit to destroy records of gov't issued ID required during the contract. Avoids potential loss into public domain if U Haul servers are hacked. Thanks.DAVID CARL L.
El cliente no dejó un comentario.Jason K.
El cliente no dejó un comentario.Kathy G.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Doug B.
Just want to say how helpful Mike is. I rented a trailer twice in the last month and both times he makes it so quick and easy.GARRY M.
El cliente no dejó un comentario.LILLIAN DIANE R.
Everything was fine and well explainedEllen M.
Friendly and knowledgeable. Vehicle was ready to go when I arrived.John P.
The customer service that was provided for my rental was the BEST I've ever had! I am so thankful for the staff at Cedar Closet. I would recommend this location in a heartbeat to anyone who needs a rental. 5 stars for sure!!Jason C.
El cliente no dejó un comentario.Margaret M.
El cliente no dejó un comentario.ANTHONY DAMON B.
The manager Mike is excellent. His customer service is above and beyond anything I've ever experienced in renting a moving truck. I will most definitely be going back to his location.Andrew O.
Excellent customer service! Couldn't be more happy with my rental experience. I will definitely use again and recommend this location to others.Kimberly W.
The app didn't allow me to upload pictures of scraps on the side of the van and I'm concerned that I'll get charged for them. The app also took about 1/2 an hour to work for check out and I had to go to my web browser to finish the process.Pamela S.