Great customer service!
Ronald d
Customer Reviews for CCLA Perkins
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile check-in experience was awful. I also requested a 10’ truck at $19.95 per day but was told one wasn’t available although they had one on the lot when we arrived so I was forced to reserve the 15’ which was more expensive. The 10’ didn’t move from the time we picked up until we returned.
Jeana BMy U Haul experience was okay. When I worked with the company/rentals I feel I went above and Beyond, maybe it was management, maybe an age difference. But, I was just handed keys, no walk through, no verifying the gas, mileage, or any damage, got in the truck to the previous customers belongings including tampons :( great availability though!!
Tracey MVery helpful and efficient representative, clean, and nice area/location.
LARA EIt was first time for me and overall it’s a nice experience
SHIVA SEasy! Great experience!
DeVille SUhaul site kept showing I did not have a reservation even when I put my reservation number in. Would not work at your location for me to get truck at 8am. Luckily a lady showed up early and checked me out Still put me 45 minutes late while I was paying two helpers. Also truck only had 1/8 tank of fuel. Workers there were great but uhaul site cost me time and money
Barry MGreat prices. Great experience
Raymond WWasn’t sure where to park a 26’ truck.
Bridgette JStaff were professional and pleasant. Truck just needed power steering fluid. I’ll definitely use them again.
Christian FWe were exhausted while moving & running behind schedule with two children and recovering from COVID. I only spoke with the representative over the phone (DENISE?), but she was very understanding & helped during a very stressful situation. She was amazing & so nice!
Bryan SSharron was Exceptional and provided the ultimate customer service. Above and beyond. Highly recommended.
Mary TThe Service Was Great
EDITH LStaff was friendly and very helpful!
Stephen HVery accommodating
DEBORAH PExcelente
RICARDO MThe staff was very helpful and accomodating
JOHN Ghad issue finding with gps. I was eventually able to locate it
Kizzy WLocation was closed with no notification. There was no indication of what to do. They remotely rented me a truck when I called the 1800 number to complain. Not good customer service.
Walter DThe sales rep was very nice and helpful and the equipment was in good shape.
RUSSELL GThe truck that I rented blue stuff Hotstix name all over my foot ankle and leg the entire time I was driving it I almost had to pull over it was so uncomfortable and dangerous I reported it to Toya So that that truck will not go out to anyone else again until it is repaired it’s very old it had tremendous high miles probably should not have been on the road at all but it really hurt
CARESS BI had to deal with three locations . Fist one the truck was not returned broke down…..next one uhaul sent me To did not have a truck . The this location was awesome . The rep was awesome I would go back
JAMES DVery easy return, very courteous receptionist.
DWAYNE EGreat experience!
JONATHAN RBoth of my dollys were missing.
Kolbie EUsing the app to pickup and return the truck was excellent.
victor aQuick, easy and very helpful staff.
JEFFREY JWorker at the time of pick up was rude and cursed at other customers. Worker had a heavy use of profanity out of anger.
DUSTIN MThough this location was good and the customer service was great, I was not happy to have to drive 20+ miles when there were 2 uhaul locations less than 2 miles away from my house. My bill would of been a lot cheaper had I not have to do this. The option to pick up and drop off at another location wasn’t even allowed. Outside of that, it was an easy transaction.
JARED BNot a thing as far as I'm concerned. The lady that checked me in and out was thorough, very helpful and extremely courteous. She is an excellent person to represent your business.
Harold DCustomer Service was excellent
LOVIE GExtremely helpful.
CLAY LThe AC in the truck was broken and there was an exhaust leak in the cab of the truck that made myself and my two boys sick. It was over 100 degrees outside, the move was miserable.
Clayton KReturned after hours. Process worked well.
Daniel Dyall advertise that local trucks are $39.00 i got charged $115.00 and then $ 65.oo for mileage and then charged me a $3.00 drop off fee because said wasnt the right location and then on to of that the employee couldnt find aclose one i found it and she said it didnt matter where i dropped it off NOT HAPPY yalls SERVICE/ADVERTISING SUCKS!!!!!!!
Kirby PThe truck was still dirty on the cab but was not an issue. The cargo bay was ok, I swept the back to remove all of the dirt laying in it before returning to the location.
Daniel DNothing wrong with location service at all. The issue is U-HAUL - The entire online interface is incredibly confusing and not user friendly. I had a confirmed reservation and was not aware that that did not actually reserve me a truck... the confirmation had no information to lead me to believe that they first had to assign me somewhere - it literally congratulated me and told me to show up at the location at the time I had picked- SHOULD have said we will update you when we have placed your order. I called about something else only to find out I did not have the truck and the customer service agent was incredibly rude. Moving is already stressful they need to do better. Absolutely terrible experience.
Julia LManager of CCLA Perkins was very helpful, however clerk that assisted me at first had an attitude and was not customer friendly. She was abrupt with her answers and gave a little information as possible, she was almost rude.
Herb BJust keep up the good work!
Robert CSuper easy and fast. No problems whatsoever. Highly recommend ??
Kirk SWe reserved 2 dollys, there were none at pick up. They told us to come back next day. Location clerk mentioned she did not know anything about the dolly, and they only had one in location. Called CS they said we needed to rent another dolly and pay out of pocket and pick up at a location 20 minutes away.
Gregory LWorst personal attitude and customer service
Adel CThe employee was very friendly. I did not have to ask about the process of dropping the U-Haul off as soon as I got out of the truck and walk tours the entrance she was standing right there and she immediately greeted me and started to explain the process of dropping off the U-Haul very professional.
Deborah HPeople super nice. the truck inside and the rear back was very dirty. looked like the people moved landscape stuff and did not clean it up.
Robyn EMrs. Denise was awesome! She was very helpful! When I went in to pick up my truck the key was lost. it took 2 hours to locate it inside the back of the truck under the ramp. Mrs. Denise helped me stay positive and went above and beyond to ensure I got a rental that day. She called around to every location and even called corporate to get me assistance. I went from crying to jumping for joy when I finally got the keys. Mrs. Denise you Rock!!!!
Kelly VI was liked to, had to use my own gas and money to go to 3 different locations to pick up what I reserved. When i got the truck it was a mess. Trash inside, items left. I had to wait even longer before they let me take the truck. I had to pay a moving company an extra 200$ for having them past the negotiated time. All because Uhaul lied about everything. A manager lied to me about blankets and customer service claimed they didn't care. I'm a disabled vet and this will be on social media with photos. No one should have to deal with this nightmare and being treated like this.
Sean SEveryone was very nice and helpful. This is the best location I ever been to. Great job everyone.
Markenya KOuick and easy return.
JOHN AI was over charged $58.00. The agent told me to leave my truck and she would email me a recipe. I had to go back and check the fuel level to correct the situation.
DON WStop recording inaccurate fuel levels! This is the third time this happened to me when using Uhaul. This was probably my last time. I had to take before and after pictures of the fuel so I would have a case. Truly disappointed
Matthew HThe vehicles cabin was a little dirty and I had to sweep out the cargo area of the truck. They also did not have a 4-wheel furniture mover. But they did substitute a 2-wheel dolly which helped.
Rex ENothing really. Made my move very easy and the person who I dealt with was very nice.
Jacob DStart by getting a new manger at that location the manger that's is there now has a very nasty and bad attitude she gave me the wrong truck with different paper work and tried to front me with someone else uhaul because she screwed up paperwork uhaul will always lost there client with a manger like her so I will not Tell no one to come to that location again thanks
BRENDA MGreat location! Folks are always extremely courteous and very polite! We enjoy doing business with them.
DERRICK C