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Hatton V
Customer Reviews for CC Computers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Offer assistance hooking up the U-Haul equipment to the tow vehicle and checking lamp operation with the driver. Explain the safe and proper way to load and secure the vehicle to the tow dollie.
THOMAS CVery helpfull
STEVEN PVery helpfull
Steven BAbsolutely top-notch customer service!
TRACY GI felt gaslighted by on-site agent who apparently added a safe move service at store that I did not approved. I declined that service at point of reservation bc I had ample insurance. I felt taken advantage of because agent appeared to know I couldn't track my original reservation and said to take up issue w customer service.
TAREK CNo improvements possibly needed. Mr. Cox was super helpful.
TANIQUA MMonty at 7149 was not only helpful but very inspirational. I have used Uhaul in the past but this was by far the best experience I have had with any customer service.
ALIE KThere was mulch/dirt in the bed of the box truck from the previous user
Thomas CThe customer service we received from P.C. Cox was fantastic. There is absolutely no room for improvement.
JAMES Dall perfect
James ZThe truck I had needed a front in job I damage a car trying to turn that truck in a parking space The lady will contact with information I tried to inform the man the day I returned the truck but was leaving at the time of my return Sorry but this experience have really upset me 😳😳😳🙏
TRACY MEasy experience. No issues.
AVERI ZIt took over 40 minutes just to be able to actually pick up the U-Haul through the app, and took 20 minutes for a live agent to check my info.
Drake BLatch on rear foor not functioning properly. Rental agent very kind and generous.
ELIZABETH GThis location altered online transaction to charge me double . In addition owner told us we could return to any location. Since contract was altered there was no clear return location and no one knew where to advise is to drop off. We ended up driving an hr out of the way with great difficulty finding location. The final drop off location agent in Myrtle Beach was great ,took care of us and did not charge us extra milage. Stay away from this location 7149 Staples Mill Rd Henrico, VA 23228......Absolutely the worst. We got partial refund but that didntt come close to compensating us.
Janice CFix the app and reservation system. I showed up at 7:40 for a 7:00AM reservation and could not pick up the truck without calling in. The rep. changed my reservation time to 8AM and then the app would work, although it was unclear where to start the process in the app. Rep. recounted she had the same conversation "1,000 times a week". Also, the license validation didn't work because it was behind clear plastic, but that really slowed the process up. Took me over 30 minutes to get the vehicle using the "easy app" to pick up the vehicle.
ALEXANDER RIt’s all good.
TYRONE WVery nice man & welcoming.
ASHLEY NThe owner was amazing and very helpful given we were trying to get back home with basic supplies after days of trying to get out of WNC and hurricane Helene. The trailer was rough! No way to padlock the trailer on our hitch. The latch mechanism on the door was not closing, needs replaced. Chains useless. Way too long and would hit the ground and flip the trailer in an emergency.
PATRICIA PGreat Customer Service
Mario TEverything worked great, no improvement needed.
Steve MThe people at the store were very nice, and they were very helpful.
BREYDON Dnice guy good service
Nathaniel DWe were notified last minute that we had to drop off at a different location which took us off route an extra 30 minutes , we also had to drive with the empty trailer for an extra 2 hours before dropping off
CHRISTOPHER RGive customer what they requested I didn't ask for insurance but ended up paying for it??? Drop off location wrong … and I put my info in myself correctly…
OMAR FSo kind and helpful! And early morning hours
DOUGLAS RYall ripped me off
Zoe BI was supposed to drop off near my house instead I had to drive 20 minutes away. The place was closed and I had to take the pictures that an employee would have had to do. Not really happy with your system. You should have a N/A as an option for after hours.
james tThis is the worst place I have ever visited, the staff is irresponsible and rude, on one occasion I made a reservation at an hour and they never arrived, I had to go to another store, and on this occasion I had a reservation at 7 and the night before he wrote me to tell me that he would be 1 hour and a half after the scheduled time. Everything would have been fine but when I got to the place after connecting the trailer to my truck under his instructions, I had to wait for him for more than 45 minutes to do the paperwork, I called him and his response was "if you have to go, park the trailer and go" I had to wait for him 5 more minutes and I waited for him because I was already more than 2 hours late and going to another place would waste more time. I DO NOT RECOMMEND IT, YOU WILL BE TREATED RUDELY, YOU WILL LOSE TIME AND THE SCHEDULE YOU HAVE..!!
Kerwin GNever actually went into the office as it was not open in conjunction with my delivery time. Now to rate U-Haul overall, I will do my best to never have to rent again as the $1700+ it cost me to rent a 6 x 12 U-Haul from Oregon to Virginia was completely ridiculous! Just because it takes so long to get equipment back doesn't mean that every customer should be penalized and have to pay that much to help cover the cost! When I was initially told how much it was going to cost me, I looked at the representative and said, "I didn't ask you how much it would cost me to buy the trailer, I just wanted to rent it!"
DAVID JExtraordinario servicio al cliente
Jane BGreat experience and quick check in amd return
Gregory HRep was extremely courteous and very helpful. Definitely will be using again for the next move!!!
robert seasy hookup and convenient location. The owner was friendly & helpful.
Joseph LThe truck wasn't full when I got it.. was Al'so billed for a other day, and charged 20$ for 1/8 of gasoline. Horrible recommendation and wouldn't recommend anybody.
Nicholas PThe man was nice but he didn't have the supplies I ordered which was disappointing
Melissa EThe guy was very nice to us. I would definitely recommend this location. Thank you so much.
sharon dVery nice.
CHERYL CVery easy check in and check out experience. My go-to location going forward.
william SIt had to be raining like it was to know that the truck leaked on the left side cargo behind the driver. That did not stop us from moving because of the Execellent customer service provided by Joe Peaches at the U-Haul service center on Parham Road - the original pickup location. Monti did his job and was also extremely helpful but his part was routine. Joe went above and beyond to make things right. Our move of my 91 year old mother was a success, Feel free to contact me!
Steve AI had no prior experience with connecting a trailer to my suv. When I had called uhaul earlier, they let me know that the associates there would help me. I went to this company which also has uhaul within it. Since there were no other customers being there, it would have been nice had the owner driven with me to connect the trailer (which was further away in the parking lot) to my hitch. Instead, he drove up as an afterthought and met me while I drove back to show him. Also, I distinctly remembered and I had showed that I had ordered a closed 5 by 8 trailer. But the owner seemed to insist that I had actually ordered an open trailer. I tried showing him the picture in the order but I was summarily dismissed on that. I'm still not convinced that I ordered an open trailer. However, I did think that the owner is a good person and he wished me a blessed day multiple times. So - a bit of a mixed review on this one.
Satish VEasy location to access, really nice, helpful staff and a super cute and friend kitten as a bonus!
Pamela LThe person we worked with at the store was great. However, U-Haul did not have the hand truck we needed at two different locations.
Elliot DMonty is great. thanks!
Samuel TMonte and PC are always great!!
Christopher SHours of pickup and store hours of opening need to be the same. I requested an 8:30 AM pickup, but the office did not open until 9:00 AM.
James HWhat was bad was the prior location double booked my truck and when I showed up it said my truck was unassigned. If they knew day before that they did not have a truck from me - why not call and assign me some where else the day before? This place is the place they sent me after mess up.
Mark SHe was dealing with another issue when we arrived, but he gave his attention to us. Also asearlier extremely polite.
CAROLYN TThe truck was dirty and wet from the rain, also the steering was very loose. It was a challenge driving the truck-I have driven several box trucks before. I informed the gentleman at the drop off site and they kind of made a kick out of it??? Not sure I will rent a U-Haul truck again!
Stephen GThis location is not friendly, i am using u-haul about 5 years, first time a person told me you need to finish all work with trailer and then i will come and take a picture, i asked you sure, who is responsible for trailer to set up to car? Also he didn't check trailer light.
Ramazan D