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STEPHANIE S
Customer Reviews for Catalina Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nice, easy transaction.
ALAN DThe person that helped me was kind and apologetic and did her best to take care of me. I had a very small amount of furniture that I needed to move one way to Louisville. I asked for a ten foot truck and they were available on that lot. The person helping me said they could not rent a truck to me one way. I was under a time crunch so I had to rent the twenty foot truck. I wasn't happy about it given the much higher price; but I had no choice. So it was more money for the truck, more money for gas, and about fifteen feet of empty space traveling from Lexington to Louisville. Again, the person helping me was nice and apologetic; but couldn't really resolve my situation.
Joe BStaff was extremely helpful
LITTLE JThe employees were very nice and helpful.
Austin BFriendly and professional. This is the second time I have used this location and I will rent from them again.
SHANNON SThe woman at the desk was so wiped out of her mind that she could not read my husband's drivers license. A man standing there, non employee, did the paperwork for her. When we called the location, she sounded like she was in bed and at that time I was apprehensive about even going there. We had to have the UHaul because the other UHaul, about 2 miles away, did not have my rental. I reserved it earlier that day from them, but when we got there the man said we don't have that unit. I told him it would have been nice if it let me know that when I was reserving it earlier. Not a good UHaul for experience. Furthermore, my husband had to use his cell phone light so he could see where he was walking and to hitch up the unit. THEY NEEDED LIGHTS!!! Pretty much a totally dark place to go around 7pm.
BILLY CStaff is always prompt and helpful!!!
Lewis GI always rent equipment from the same location because they are the best they friendly professional and very knowledgeable about everything you need the best of the best in Lexington
MOHAMED DManager was very helpful and friendly.
MICHAEL DConsider filling the potholes in the parking lot and more prominent signage for the office
MEOCHA WThe drop went well and the employee was very friendly and helpful. Location is just a little scary
Megan AJoshua provided excellent service and was of great help with any issues we had.
JOSHUA PExtraordinario servicio al cliente
JAYA CNo need to improve anything. Everything was good and with hospitality
kristy hIt needs to be moved to a self standing location They have to deal with to much rif raft they should not have to deal with
Bryan TStaff is very friendly, but Location isn't the best. Very overcrowded and no place to park trailers.
DANA MWe put gas in the truck and we're still charged on the final bill. Terrible location.
TAMBRA WCrystal was so helpful in my return. She met me outside upon entering the parking lot. She quickly checked me in and the assisted in navigating in parking the trailer. Crystal was so nice and thankful for my business!
Jonathan Nwhen approaching this location, it seemed very unsafe and looked not clean at all. the office was dirty and smelled like stale cigarette smoke. Overall, the truck was clean, but he location was terrible.
Cynthia CThe gentleman when picking up the vehicle (the name I do not know) was very polite and welcoming! When dropping off the uhaul the same day that evening, the lady (I believe her name was Crystal or Christina) was awesome and very helpful! Both were very prompt with checking in and checking out! Will recommend to others!!
Heather LThe Motel is very run down with people living in it. Traveling as a single woman I didn't feel safe here. Location was easy to get to. Staff was only helpful after complaining that he wasn't being helpful. Just told me to park anywhere and unhook, which at front of building there was no room. I've never had a U-Haul location not unhook an auto transport before, there was also very limited room because it was attached to my motorhome.
BRADLEY WJosh is excellent!
Michelle RJackie was amazing!
Ibrahim sEverytime we have rented from Catalina Motel the lady there is always so nice and attentive. Makes sure that we are hooked correctly and she is always smiling. We will definitely continue to rent from here. Recomended 100%
Guadalupe TNothing. The representatives were kind and efficient. Very satisfied with everyone at uhaul I dealt with this time
William SExtremely sketchy motel…
darell cOh my goodness, my door didn't shut my whole trip. This whole conversation is recorded. I asked them to pick up the truck to not risk my life again and they came and "fixed" it because I was responsible for returning it to its original place, but once I hoped in to get gas to return it, the door still didn't shut. I called and let them know the door was not fixed and I was scared to hold onto the door for dear life AGAIN to return it after not being fixed, and it sat in my parking lot for a week!! I was forced to return it per my apartment complex so hanging on to the door for my life and the poor unknowing drivers behind me if it flew off, I drove it back. I made it there safely with no one harmed BUT I AM LITERALLY LOOKING TO SUE.
Margaret TJosh was very helpful. Only negative is the location is not great connected to an old motel with sketchy residents. But I would still recommend based on Josh.
Tyler WRented trucks her before great hospitality and quick processing I appreciate these guys greatly they all are great I'd def recommend them this location to many
Robert HSuper easy, in and out
Brock BLove this place they are very professional
Mohamed DA+. They know what they are doing.
Timothy LI wouldn't change a thing from my experience for the next customer! My family and I will definitely be renting from this location from here on out! ¡Gracias de nuevo!
ABDALLAH SThe people were great, so I don't want this to reflect on them. But the location was a hotel, the reservation was different than my order online, everything was filthy. My order was $80 online, turned into $280 in person, which I talked/worked down to $120. This is unacceptable & will do everything in my power to NEVER work through UHaul again. I will also continue to share this experience with family & friends so they don't get taken advantage of either.
JACK JThese guys we're great, after a very long moving trip, they made dropoff super easy. I will use them again in the future.
james sJosh was extremely impressive! Kind, thorough, knowledgeable, helpful & caring. I will definitely return when I need another rental.
Michelle RCustomer service was great.
Graham RGreat people
rhoda lThis location is in a run down motel that people live in. The office reaked of cigarette smoke. The employees were nice but this location is very sketchy. I would avoid it in the future but it was the only 24 hour location.
Beth CThe location was really rough looking, but the agent was very friendly & helpful.
yolanda eThis is a very run down motel and is scary to drive into if you don't know the area. I lived in Lexington for many years so I knew what to expect. The gentleman that helped us was very friendly and efficient.
Katina DStaff was excellent and very friendly!
WILLIAM WI could not have asked for a better pick up and assistance at this location. They went out of there way to help us for a one way trip with a truck and car trailer! If I am ever in Lexington and need anything from UHaul, this is where I will go! Great Job! Thank you!
honey wThe gentleman working the counter was extremely nice and enjoyable. He was very helpful and the reason why I would recommend the location to a friend. The motel and the immediate surroundings were very dirty and in disarray. The office was clean and orderly. It was the surrounding that made the area a negative impression.
Mike DSucio
Jesse CThe office, where customers have to go in, smelled so strongly of cigarettes that anyone with any sensitivity would not be able to go in and conduct business. We are not talking about Someone had been smoking a cigarette and walked out the door. We are talking about a permeated odor that just overwhelmed you before you ever even opened the door to go into the building, and then it only got worse.
JONATHAN LKristal was excellent when dealing with me.
Jose DI need to talk to customer service
Christy SI have two charges pending on my account from my rental and I don’t understand why I was charged twice.
Akeyla WThe gentleman who helped me was fantastic. The location was terrific, the time it took between arrival and being on my way was by far the quickest I've ever experienced with U-Haul, and it wasn't that it was rushed at all because it wasn't, It was just really really well done. Thanks for the awesome experience, will be renting again from this location.
Dan OAmazing experience. You get the feeling they really care about what they are doing. Was super fast, had me rented and hooked up in under 5 minutes, which blew my mind. Will only use this location. A+
Timothy LCustomer service was great on pickup and return. Customer service representative was also very helpful when I needed to extend one day over the phone.
Clint HVery clean very professional very helpful
Mohamed DEasy pick Easy drop .guys were very helpful .and polite. Sure will be back.thank you
Issam OThe business location itself was not the greatest, an older motel, but the people there were wonderful. All 3 employees I interacted with were very friendly and helpful. Pickup and drop off combined was less than 15 minutes
Kevin F