Customer Reviews for Castle Pawn Shop
(Distribuidor de U-Haul del vecindario)

163 comentarios

534 N Memorial Dr   New Castle, IN 47362

(765) 593-0891

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(765) 593-0891

534 N Memorial Dr
New Castle, IN 47362

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

My experience was great! Very easy to setup a reservation and location of pick-up was perfect!

EDWARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W. 
Clasificación:
5.0

Always excellent service!

AMBER J. 
Clasificación:
5.0

Was told I had to bring truck back to location when I only wanted one way. I don't believe it's fair to force a customer to pay mileage both ways when. It's not necessary only because there is a so called truck shortage

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON T. 
Clasificación:
5.0

Staff was excellent and very helpful. Knew what they were doing.

WILLIAM M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MCKENZIE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
5.0

Keep up the great service...no improvements needed at this time. Gracias

TIMOTHY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie W. 
Clasificación:
5.0

More inventory of trailers. No real complaints.

KARL N. 
Clasificación:
5.0

The truck I rented for a day was clean, practically new! I highly recommend them to anyone!

JUDY B. 
Clasificación:
5.0

Extremely easy to return the truck.

Eric H. 
Clasificación:
5.0

Ninguno

THOMAS M. 
Clasificación:
5.0

Everything went smoothly, except when I returned the rental after hours, the U-Haul website couldn't find my location.

DENNIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY P. 
Clasificación:
5.0

Everything was done professionally, quickly, thoroughly and all safety topics discussed and confirmed. To shelf location and I would use there facility any time.

CARI M. 
Clasificación:
5.0

Great staff at this location

RUSTY H. 
Clasificación:
5.0

I set up the pickup days before the actual pickup. Apparently I had a small old balance that they didn't mention while booking the truck so when I went to pick it up I had to stop the process and call in to clear that balance up. I was on hold for about 15 minutes before they even picked up. This was frustrating as I was on a time crunch and it made me start running very far behind.

Matthew C. 
Clasificación:
5.0

Rick & Staff were great!! Thank you

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN H. 
Clasificación:
5.0

Great service.

PAUL J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
3.0

You can stop adding bogus cleaning & gas charges to their card after they have dropped off a truck that was clean and had the gas back to what it was when the truck was picked up. I wouldn't recommend U-Haul to anyone and when I move again, I will NOT be using U-Haul.

Linda K. 
Clasificación:
1.0

My truck was given to a another customer from another location, no dolly that I reserved online. The Uhaul represtived that called me on the day before my rental to tell me my truck was not returned (turns out to be untrue) was the most rude person I have ever had an interaction with. Was very rude and was yelling me, as if the situation was entirely my fault. This is still an ongoing situation that has yet to be resolved by Uhaul.

Cory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

The steering had a wobble in it you can feel on the interstate. An engine light come on an hour after I left. And no cruise control. For 99 cents a mile you think you can pay for a damn button. The U-Haul dealer was excellent. Very polite and helpful.

KELLY S. 
Clasificación:
1.0

Added an insurance add on without my consent. Uhaul website first listed place was open at 8:00 A.M but didn't open till 10:00 A.M. Up selling is the worst of any company I have ever seen. Very Shady

Eric T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERWIN D. 
Clasificación:
3.0

Would have preferred to go to an actual uhaul location. As I booked my reservation well in advance, not sure why my equipment couldn't have been available at a real location.

CHAPPELL A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathaniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL M. 
Clasificación:
5.0

Great service great customer service

Matthew S. 
Clasificación:
5.0

The 10' box truck we rented was the perfect size it hauled everything we needed to move in one trip it was very cheap on fuel and very clean And we returned it the same way we rented it clean and full on fuel we thank the owner for having one for us to move as we tried several that had none on the day we needed it and he was very friendly as well

MICHAEL W. 
Clasificación:
4.0

Very helpful in the use of the trailer and helping setup

JULI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN J. 
Clasificación:
5.0

Was very professional and helpful

STACEY E. 
Clasificación:
5.0

Make sure your mobile drop off is functioning properly.

William R. 
Clasificación:
5.0

Very convenient, clean truck, easy check in

BradLey S. 
Clasificación:
5.0

A bit of a long process to get the rental and dropping it off especially when it's cold

Daniel K. 
Clasificación:
5.0

Everything went as planned!

T T. 
Clasificación:
1.0

The experience with uhaul was not pleasant or easy. We completed the pre-check survery before the day of pick up, that was sent to us via text. We downloaded the uhaul app prior to the day of pick up as well. I called the u-haul location to confirm the truck would be available several days prior to the day of pick up. Even with completing all the steps they recommend, we had to spend an hour on the phone with technical support in order to get the truck key. Their app wouldn't show that our reservation was ready, their website wouldn't allow us to login to our account to verify the reservation had been made, despite my email copy. We had to speak to four different agents, and reiterate our issue each time we were passed off, which drew out this experience. We tried everything they suggested and their app and website would still not show us anything. Two of the agents read us the exact same set of instructions, and they didn't work any better the second time. Eventually they had to do a manual verification, which was done in about 5-10 minutes. They should have just gone with that option first, but they have their scripts to follow. Would absolutely not recommend picking a truck up prior to a location being open, because their app and website don't work.

ANTHONY M. 
Clasificación:
5.0

Use this location as an example in Customer Service. Professional, friendly and knowledgeable.

THOMAS M. 
Clasificación:
5.0

nothing to add, the guy here was great

PAUL N. 
Clasificación:
5.0

Done a very good job all around

GEORGE P. 
Clasificación:
5.0

Very polite and professional

MARK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
4.0

Staff was very friendly and courteous. We rented a 26-foot box truck for a home move. It was incredibly useful and the rates were very fair, in my opinion. I would recommend this location.

SHAWN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth L. 
Clasificación:
1.0

Did a contactless drop off on the weekend. Was charged for an extra day, even though I dropped it off correctly. Sent an email to get it corrected, with no reply.

GHEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY C. 
Clasificación:
5.0

Don't change a thing. Out of all the locations that I have visited, Castle Pawn has absolutely the best customer service hands down.

SAMUEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMMY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD N. 
Clasificación:
1.0

I had ordered a 26ft and day before they told me they only had a 20 ft. Well I had to take it because I needed to move the next day. So I didn't have enough room ,so I had to make two trips .but I was charged same amount for smaller truck as the big truck ..I feel disappointed .some money should be refunded to me.thank uou

JEREMY G. 
Clasificación:
5.0

Make more of your locations like the one I used in my move. It was friendly, professional and easy!

MICHAEL D. 
Clasificación:
5.0

Rick is very accommodating and flexible to work with. Couldn't ask for a better experience!

CINDY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

No improvement needed! Top notch service!

CINDY L. 
Clasificación:
1.0

First off, I registered online and it said that I was ready to go in the morning and could just check in on line and grab my keys when I got there. I registered my credit card and id on the account that I started. I was really happy to have this option with covid-19 and having a daughter who has a compromised immune system. When I got there the guy (Richard) came out into the parking lot and told me to come inside. He did not have a mask on, his employee did not have a mask on and customers that came in were told that they didn't need mask and were told they "don't have to wear them at Walmart, either, and no one can make you". I was appealed. This is not an option here and the disregard for the current safety requirements were unbelievable. Then the guy takes pictures with his phone of my ID, for sure and I think my credit card and made me wait while his computer finished an update and to completely redo all of the paperwork that I had done on line, the whole time surrounded by so many people. If I didn't feel like I would of been charged for not keeping the rental, I would of just walked out. Personal beliefs should be placed on the back burner when it's not just your company on the line and you are a representative for another company. This left me feeling like I was not doing my best to protect my child.

ANGELA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECELIA K. 
Clasificación:
5.0

Congrats Rick Bar, adding to you Store. U-Haul Truck and Trailers what New Castle, In needed. Some one to depend upon.

LUTHER S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFERY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY H. 
Clasificación:
5.0

Great service from Ric Barr! Thank you

JOHN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

William Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam F. 
Clasificación:
3.0

Worst experience I have ever had renting haul equipment. They did not know what they were doing. Took 2 hours t pick up my trailer I rented.

WILL L. 
Clasificación:
5.0

Thank you for a VERY pleasant experience! You will be highly recommend!

Ric B. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY W. 
Clasificación:
3.0

Better truck selection. The size I wanted was not available. Other than that truck was clean full of fuel and the staff was friendly and was an overall positive experience with the one exception of availability.

MICHAEL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLARD M. 
No se han enviado comentarios para esta ubicación.

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