Customer Reviews for Castaway Realty LLC
(U-Haul Neighborhood Dealer)

363 reviews

637 Andover St   Lawrence, MA 01843

(978) 208-3972

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 208-3972

637 Andover St
Lawrence, MA 01843

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–4:30 pm
  • Sat: 8 am–3 pm
  • Sun: Closed
No photos available
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Went smooth and truck was good

Luis Hernandez 
Rating:
5.0

Customer did not leave a comment.

Beth Smithson 
Rating:
5.0

We had a great experience renting a cargo van from this UHaul store. The woman behind the counter was very professional, and friendly. She told us exactly what to expect for the rental fee, and she was very efficient in telling us what we needed to do. We were in and out of the store with the cargo van within minutes. The return process was also very easy. We will definitely rent from this UHaul location in the future.

sara martin 
Rating:
5.0

No comments

Paul Schrader 
Rating:
1.0

Do not rent here they will charge u cleaning fee for leaving water bottle

JEANCARLOS VENTURA 
Rating:
5.0

Customer did not leave a comment.

FRED KAMARA 
Rating:
5.0

Customer did not leave a comment.

Alex Valdez 
Rating:
5.0

Atendimento ótimo e veículo atendeu minhas necessidades.

Andre reis 
Rating:
5.0

Excellent service. Thank you.

Elizabeth Dietz 
Rating:
5.0

Nothing to improve on

Paul Schrader 
Rating:
3.0

Customer did not leave a comment.

Chris Willis 
Rating:
5.0

Customer did not leave a comment.

KEVIN HOULIHAN 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Sleeper 
Rating:
5.0

Customer did not leave a comment.

Paul Martineau 
Rating:
5.0

Great experience!

Lori Gress 
Rating:
4.0

Return through mobile app was not saving photos of the truck and not letting me proceed to the next step to complete self return! I had to call customer care to complete the return.

Ramanjini Dasari 
Rating:
5.0

The customer service members are super nice and very helpful.

Sarah Hawn 
Rating:
3.0

Customer did not leave a comment.

Samantha Hew 
Rating:
5.0

Great, relatively new location!! Staff was excellent.

Frederick Mottley 
Rating:
5.0

Had a pleasant experience. Maybe just be a little bit more welcoming.

William Miller 
Rating:
5.0

Customer did not leave a comment.

Sylvia Bearden 
Rating:
4.0

I paid for 2 dolly’s that were not in the truck. Had left and needed to return to retrieve. Waste of time during a busy time.

Daniel Chan 
Rating:
2.0

Back of truck was very dirty

Steve Boucher 
Rating:
5.0

Customer did not leave a comment.

Ann Light 
Rating:
2.0

Person at counter was not interested in helping customer. They sat at desk and had me walk around store doing her job. Claimed there was a fee for folding the blankets. Told me to go hook the trailer up myself.

Joshua Shenker 
Rating:
5.0

Super easy and efficient pickup and return.

Mike Buchler 
Rating:
5.0

Rental was very easy. I will rent from Uhaul in the future.

Gerald Capone 
Rating:
5.0

Front desk staff was excellent. Very polite and helpful.

Louis Coiro 
Rating:
3.0

for little time i use it shouldnt charge alot

Alex Espinal 
Rating:
5.0

Customer did not leave a comment.

Anton Tevelev 
Rating:
1.0

The worst experience ever! Nothing they said would happen happened! And they took money out of my account and I didn’t even get the uhaul! However I’m not even surprised! They took the money out I requested a refund and ofc it will take 3-5 business days! 2 thumbs down

Renee Vick 
Rating:
5.0

Customer did not leave a comment.

Michael Booth 
Rating:
5.0

It was a pleasure dropping it off. She informed me it would not be given back out unless properly fixed and apologized.

ANDREW BYRD 
Rating:
5.0

Customer did not leave a comment.

Cheryl Deveaux 
Rating:
5.0

Excellent service. Would recommend to friends and family :)

William Derosa 
Rating:
5.0

Customer did not leave a comment.

Gary Abdulla 
Rating:
4.0

Customer did not leave a comment.

Bradley Tait 
Rating:
1.0

The van was new but clearly hadn't been cleaned. I was charged more than my receipt showed I should have been. My son forgot his wallet in the van. It was clearly visible on the front seat so if someone had gone into the van after we left, they should have seen it but didn't. My card was charged $10 more than my receipt showed and gas was charged far more than was used

Pamela Kohnle 
Rating:
1.0

You charged me $75 dollars cleaning fee that was ridiculous.

mikey perez 
Rating:
5.0

Customer did not leave a comment.

Ruidi Yuan 
Rating:
5.0

Customer did not leave a comment.

Ana Silverio 
Rating:
5.0

Customer did not leave a comment.

Derk Wybenga 
Rating:
5.0

Customer did not leave a comment.

Kiara Cruz 
Rating:
4.0

Customer did not leave a comment.

Nelson Andrade 
Rating:
5.0

The women at the front desk were very polite and helpful.

Felix Menendez 
Rating:
4.0

Price.

Eduardo Pinales 
Rating:
4.0

The van new and clean. :) The agent was very helpful. Was glad she was there to help. No one answered the phone when I called. Just got an answering machine. The app was pretty slow and tedious, with all of the required photos. It really struggled with my driver's license.

Lawrence Kushner 
Rating:
5.0

Very satisfied. check in and check out no issues and expedient.

Kevin Lynch 
Rating:
5.0

The front desk is friendly

Lidong Qin 
Rating:
5.0

All eas good

Freddy Encalada 
Rating:
5.0

Super helpful management. Would highly recommend

Max Dawson 
Rating:
5.0

Customer did not leave a comment.

Anton Tevelev 
Rating:
4.0

The truck was very loud; the muffler sounded like it needed repair. Cost per mile was expensive for a long move.

Scott Fallavollita 
Rating:
5.0

Great customer service 5⭐️

Edwin Montalvo 
Rating:
4.0

Customer did not leave a comment.

Paul McCarthy 
Rating:
5.0

Customer did not leave a comment.

Hamid Zahoor 
Rating:
5.0

The two women that run this place are thorough.and provide excellent customer service.

JOHN ZAGARELLA 
Rating:
5.0

Customer did not leave a comment.

Raymond Fay 
Rating:
5.0

Customer did not leave a comment.

JOHN ZAGARELLA 
Rating:
5.0

You personal was very friendly and great

JUANA ESPINOSA 
Rating:
5.0

Friendly staff.

Harderson Bernabel 
Rating:
5.0

Customer did not leave a comment.

JOHN ZAGARELLA 
Rating:
5.0

Great experience

Paul Murphy 
Rating:
5.0

A little blast of air freshener would have been great. Cigarette smell was bogus.

Glenn Farnham 
Rating:
5.0

The girls at front were great! She was knowledgeable

Melanie Pothitakis 
Rating:
5.0

Customer did not leave a comment.

Joseph Fritschy 
Rating:
5.0

Awesome service

Paul Murphy 
Rating:
4.0

Setup the correct truck number with the U-Haul system. I was given a different truck number than the one I was assigned

Drew Nathanson 
Rating:
5.0

The company I rented the UHAUL was excellent and the staff was great! The truck I rented was dirty though.

Dwight Porter 
Rating:
5.0

Customer did not leave a comment.

NOLAN KERN 
Rating:
5.0

Customer did not leave a comment.

Alexander Jimenez 
Rating:
5.0

Customer did not leave a comment.

Frank Guglielmi 
Rating:
5.0

Customer did not leave a comment.

Joseph Melendy 
Rating:
5.0

They were very helpful and respectful 🙏

dennis olivolo 
Rating:
4.0

Customer did not leave a comment.

HENRY TY 
Rating:
5.0

Not a thing. On all three occasions, reservation, pick up and drop off, I was greeted with happy and knowledgeable employee's. They took a lot of stress out of this task. Keep up the great work!

DOUGLAS HASKELL 
Rating:
5.0

Customer did not leave a comment.

Jose Nunez 
Rating:
5.0

Love the place

FREDDY ENCALADA 
Rating:
5.0

I think the pickup of the van can be optimized further to reduce the timeline of picking up the truck using mobile (Similar to enterprise and zipcar).

Fnu Shashankhosadurg 
Rating:
5.0

The young lady was very professional and courtesy Not only with me, but with everybody else thank you

Oscar Vasquez 
Rating:
4.0

Customer did not leave a comment.

Russell Biggs 
Rating:
5.0

Quick and easy pick-up and drop-off. Excellent and friendly customer service!

Paul Driscoll 
Rating:
5.0

Customer did not leave a comment.

Jonathan Merenda 
Rating:
5.0

Customer did not leave a comment.

Steve Langone 
Rating:
4.0

Make sure customers know the store hours when there is a holiday.

Richard DAddio 
Rating:
5.0

Customer did not leave a comment.

Steven Nguyen 
Rating:
5.0

Customer did not leave a comment.

Jonathan Williams 
Rating:
5.0

Customer did not leave a comment.

Robert Allard 
Rating:
4.0

Customer did not leave a comment.

Leopoldo Pena Pastor 
Rating:
5.0

Customer did not leave a comment.

Roberto Sanchez 
Rating:
5.0

Customer did not leave a comment.

Travis Rousseau 
Rating:
5.0

The driver car could have an indoor light option.

Chrisvill Rabe 
Rating:
5.0

Customer did not leave a comment.

Mark Sweeney 
Rating:
3.0

Customer did not leave a comment.

John Kelly 
Rating:
5.0

Customer did not leave a comment.

Soledad Garcia 
Rating:
5.0

Excelente

Jose Aponte 
Rating:
5.0

Love how easy the staff makes it to call pick-up a vehicle and have it ready for you when you arrive! Great customer service at this location!!!! Thank you!

Patricia Hennessy 
Rating:
5.0

Great experience!

Peter Pizzi 
Rating:
5.0

Customer did not leave a comment.

Misty Anaya 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Armstrong 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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