Nothing everything was great even the nice guy working there, very helpful, respectful and thoughtful.
MICHAELRENZY G.
Customer Reviews for Cast Global Shipping
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Paul (owner) was very kind, professional and enjoyable. He runs a very efficient operation and ensured we had a successful and easy renting experience.
JAMES A.Didn't get a receipt and was overcharged almost the same amount afterwards
MARINA T.Just amazing store and the service first class!!! I will use again!
MELANIE M.The gas gauge was not synced with the capacity of the tank. That caused a problem when filling it before returning.it.
RICHARD W.Great customer service and clean vehicles! Strongly recommend-
MICHAEL S.The owner Paul was very friendly and explained instructions well. Would highly recommend renting from this location in Lake Forest!
Michael L.Do not give faulty equipment to customers and do not bullshit with customers
FRANK M.I highly recommend this location. The store Manager is very helpful and goes beyond to help customers. If I need uhaul again this location is my first choice for sure.
MONA K.It was a fast process to finished at the location. Very friendly management and the van was clean and ready when I got there.
JACQUELINNE G.I got charged for insurance without telling me . I called store for several times to see whats going on !! Nobody answer my call
AMIRPASHA M.The person that assisted me was very friendly and helpful.
Steven M.Very helpful customer service. I always go this location when I need to rent U-Haul equipment.
Lauren M.Very easy to rent and excellent customer service.
Paula C.I found it rather cumbersome to use the app check in and check out procedure. I eso cially didn't like having to take photos of the truck, odometer, etc. I'm sure someone can verify that without me having to take photos.
THOMAS A.The man at the front desk was very nice and made my rental easier. Gracias
luis P.It is over a week that I have returned the Van and still waiting for $10. overcharged refund. Is it Uhaul requirement to take a photo of Renters?
Michael H.Provide small pick up trucks instead of Van for quick move
Michael H.Wonderful experience. The van was great. The guy in the store is very nice. It all went very well. Not bad money for a few hours with a cargo van. Those Ford Transits with the EcoBoost V6 are quite zippy, too!
Tyler R.The attendee at the location of the pick up was very friendly, helpful and informative.
JOHNPAUL L.Nothing, great experience.
Jennifer F.Great helpful and friendly manager, easy access next to freeway off Lake Forest and 405/5,,,,,near gas station for easy refill. Rented a van $19.95 (plus miles and gas) way cheaper than hiring movers for a quick moving job to consignment store :)
Davida M.Owner is great person and easy to transact with - will use next time 100%
Robert N.Great experience
Michael S.Paul is very friendly and it's a pleasure to do business with him
VINCENT L.We used less miles than the guesstimate so hopefully it will be a couple bucks cheaper than quoted ??
JAMES MICHAEL C.Great service, super easy and smooth. Thanks!
Guido A.Nothing. Keep up the good work
Frederick S.Amazing customer service!!
Rachael B.Robert was very friendly and professional! Really appreciated his phone call reminders too.
Wayne B.I love the Aspan location in Lake Forest. They're always super nice & accommodating. Always a quick smooth transaction.
Rita N.Nada
Marcelo S.Awesome, thank you!
Oleksiy Z.Van was very nice and I received excellent customer service from Rob @ Goin postal.
Amber W.He was very nice and this was an easy move. Thanks
Cindy V.¡Gracias!
Oleksiy Z.nothing - it went really smooth
Casey L.Very easy to work with. A great experience.
Miral K.Friendly service, quick process, good rental rate.
Juan A.got NAILED on extra miles - rip off and very disappointing - will not be using uhaul again
matt H.OMG, I'm so bad with names, but the gentleman that helped me with my rental was very professional, courteous and superb. He made my experience flawless. If you need a rental, this is the place to go to! I will definitely come back here in the future.
Frederick S.Great customer service! Will definitely use them again!
Rick K.Paul the manager always provided us with excellent service, I recommend his location to a friend and family and other companies for using Uhaul for moving needs.
Dan L.Nothing!
Bradley H.Pleasant customer service, great van!
Anna M.Very nice and helpful employee
tracy T.Paul was excellent. Great customer service. In and out within 5 minutes!
David Y.Excellent service! Courteous and comprehensive communication throughout the process. Significantly better than another U-Haul outlet previously used. Will definitely recommend and use again.
james H.Wow!! super kindness!!!
Sukmin C.Very friendly service.
Joseph B.Rob is very helpful. Thank you again.
Jonathan P.Good value, excellent service
Justin F.Excellent location, very fast service. Much easier than going to a larger Uhaul loacation.
Nick S.Excellent service overall. Awesome customer service and availability of equipment.
Dan L.Everything is excellent.
Dan L.I have dealt with this location twice and both times were not great. The first time I was dropping off and found out once I got there that I had to drive it 10 minutes somewhere else. This time I went to pick up the truck and the keys weren't in the same place as was indicated on the check in website. They did not answer the phone so I had to dig around and find the keys on my own. Then when I get back, I take all the pictures I need and get the truck all locked up and walk up to the building and there is a sign telling me to drop it off somewhere else again. Neither I, nor U-Haul was informed of this change as I found out after I called the U-Haul support.
Amber K.Their computer was not working so I never got a receipt or know the charges. Please send me one. The rep was friendly and tried to help out. Had a hard time finding the location. Artsellsfaster@gmail.com Toni Holtzman
toni H.Dirty. Smelled like animal waste.
Amin S.