Comentarios del cliente para Cashmere Mini Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Cashmere Mini Mart

Grado total:

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Larry B. en

Grado:

Not sure I find anything to complane about

Pete P. en

Grado:

El cliente no dejó un comentario.

JAMES M. en

Grado:

Carry hitches, balls and flat 4 adapters.

Russ V. en

Grado:

Ladies were very rude the equpiment was not in good working order,was told not to worry about marker light not working luckly we were traveling during the day. Also was not told about a 75$ cash deposit if we played with cash within cost us 1hr travel time to run to bank and back,while credit card was on file.

Robert B. en

Grado:

There were several maintenance issues: 1. Lift strap on trailer door was hanging by a thread. Top right rear running light didn't work.

Maggie A. en

Grado:

Our representative did a good job - he let us know that he was new to Uhaul, and that he might have to ask other people questions - which he did - but he did just fine. We did not know until we were leaving that we were the first people he had checked a truck out to. Our only complaint - and it is minor - is that the back of the truck was really dirty. We ended up sweeping it out ourselves, as we did not want the furniture we were loading into it to get dirty. We were a bit frustrated - and this is nothing to do with him, but the reservation itself; we reserved a 10' truck for East Wenatchee, and two days prior to our reserved day, we were phoned and told we could have a 15' at the original location (at the 15' price and reduced gas mileage) or drive 15 miles to Cashmere to pick up a 10' truck and then back to East Wenatchee. When I mentioned that this would add an extra 40ish miles to our trip, I was told that the extra mileage would be credited. When we picked up the uHaul in Cashmere, both representatives checked and there were no notes in the system. The best advice they had was to call the "uhaul moves" line upon our arrival back in Tacoma to see what could be done, since the office that rescheduled our pick up location was closed. Needless to say, we went over a bit on mileage, and couldn't get anyone on the phone.

Modesto R. en

Grado:

The location is fine staff is friendly but it cost me way to much almost $500 for 8 hours. I should have rented a truck from hertz and save my money

Eric B. en

Grado:

El cliente no dejó un comentario.

mark P. en

Grado:

El cliente no dejó un comentario.

byron M. en

Grado:

El cliente no dejó un comentario.

Richard F. en

Grado:

Uhaul agent was late and scheduling/reservations from 1-800-Go-UHaul were not helpful. I am expecting a refund of $50 as per the guaranteed rental agreement. Please let me know how we can proceed with this.

joshua N. en

Grado:

The customer service on site was exceptional and they should know that.

Kirsten S. en

Grado:

Understand it's difficult to have a large inventory in a small town and limited space but would be nice to have larger sized vehicles available. The staff at that site have always been helpful and pleasant, unlike the recent experience I had with regional scheduling. There was no follow-through (didn't get the phone call or a voice mail re the confirmation with unavailability of what needed) in notifying me that a limitation would be put on the time the truck size I needed was available resulting in not being able to use it for my purpose (only 10 hour rental instead of 24) so it was very stressful trying to make other arrangements at the last minute when only a smaller vehicle was available. In addition, the person I talked to that morning gave me incorrect information so I still thought I could have the truck size I needed for the 24 hours. If the schedulers would have been willing to see if arrangements could have been made with the next customer to just delay their departure 2 hours, it would have all worked out. Communication within the system could be greatly improved!

ALBERTO S. en

Grado:

We rented a pick up truck on line. Paperwork related to damage prior to pick up was not provided. At the time of returning the truck U haul employee spotted some damage on a spoiler under the front bumper. Employee replied we were required to take pictures of any damage As far as I know there’s no legal requirements for the customer to take pictures of the vehicle at the time of pick up. No status of the vehicle conditions was provided nevertheless we were charged with damage.

susan M. en

Grado:

Employee was very unprofessional when we returned U-haul to Cashmere Mini mart.Was not impressed.I will use another company in the future.So sorry.

Christopher C E. en

Grado:

Easy access. Just not alot of enthusiasm by the staff. Ho hum! Needed to dump some packing materials. "Here's the key to the dumpster out back". No real assistance. You're on your own. But all in all, I got the job done.

SUSAN S. en

Grado:

Uhaul online messed up big time. Our order showed pu in Wenatchee, went there no truck, it's in cashmere. Went there. Closed. Picked up next morning but really set us back getting moved. Your online system sucks.

Julianna P. en

Grado:

Make sure the trailer will work for the person before you charge them. So if they have to take off the drive shaft they get the correct trailer. So the trailer wouldn't work for me and I still paid for it.

Michael B. en

Grado:

Not enough people on staff. Had to wait for a second staff member to come to get the vehicle.

Neil F. en

Grado:

El cliente no dejó un comentario.

Shayne S. en

Grado:

Cruise control in the truck was much needed

RAY S. en

Grado:

El cliente no dejó un comentario.

Lavon F. en

Grado:

The cab of the uhaul was filthy. Piles of dog hair on seats, food, empty water bottles left in cab, dash and doors layer of dirt on them. Outside was dirty, took us an hour to clean the truck before we could use it. We told the store where we picked it up - she said she would clean it but it would take a while because she was running a food mart and had to get food out. We had movers scheduled so we had to take the truck dirty. We also had to stop in Yakima to have the drivers side wiper fluid dispenser fixed because it was missing. We had to put two quarts of oil in the truck before leaving as well as use almost a gallon of wiper fluid to fill reservoir. I called and talked to customer service Friday morning. I have pictures to back up claim of dog hair and dirty cab. Once we get settled, I will be calling corporate office to submit an official complaint.

john K. en

Grado:

The drop off was problematic. But I don't think it was the fault of this location, but rather the central reservation system. This location already had a pile of trucks. But this was where I was told to drop my truck. The person initially asked me if I could drop it somewhere else... which was unacceptable. But she quickly worked out a solution. Having said that, I'm now a bit paranoid that the central reservation service doesn't have a clue as to where vehicles are. So I will not trust them in the future; but confirm on my own that I can return where they tell me to return.

Mikki G. en

Grado:

El cliente no dejó un comentario.

Jesus S. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Helped me unhook but was to busy to fill out check in process and give me copy.

charles C. en

Grado:

Paper work portion was efficient, Personnel was well trained and helpful, equipment was clean and ready to go, and performed exactly as intended. Thank you

Erin L. en

Grado:

El cliente no dejó un comentario.

Dennis K. en

Grado:

El cliente no dejó un comentario.

Pamela K. en

Grado:

the person lied stating the 5 x 8 trailer was a "couple dollars more and also charged insurance' when I had waived it online. I was charged double what the cost should have been. I am not happy that I was 'robbed' $40 for a lying worker.

irvin K. en

Grado:

El cliente no dejó un comentario.

James D. en

Grado:

Tough to tell this was a uhaul location until I was almost past it and saw a small banner on the side of the building. The trucks are all hidden behind the building and I thought it might be a business in the building behind rather than walking in to the mini mart to return the uhaul. The staff person I dealt with though was very good.

Darek J. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

El cliente no dejó un comentario.

Bryn M. en

Grado:

El cliente no dejó un comentario.

Keith F. en

Grado:

Personnel that could work with U-Haul rentals was not available. No one else could help.

Randell O. en

Grado:

El cliente no dejó un comentario.

Gary D. en

Grado:

El cliente no dejó un comentario.

Joshua J. en

Grado:

El cliente no dejó un comentario.

Rob W. en

Grado:

El cliente no dejó un comentario.

Darleen G. en

Grado:

I was told I could pick the truck up at 8 A.M. 20 foot truck with a ramp. Arrived to pick it up and guy didn't get there until 8:45. Had 2 guys waiting to load me up. One had to leave... So it was me, 80 years old and when I got to storage unit, NO Ramp. I was not happy. Not a good experience with either the U-Haul or the store.

David B. en

Grado:

The process was easy and efficient, and I received courteous and personalized service from Maureen.

richard S. en

Grado:

They were most helpful with recommendations when my 4-way connection did not work. Local auto store found bad fuse - replaced then back on my way. Great Job!

sandy H. en

Grado:

Personnel were very helpful and pleasant.

TRICIA C. en

Grado:

El cliente no dejó un comentario.

Rob B. en

Grado:

El cliente no dejó un comentario.

BEN L. en

Grado:

She took up to an hour to check us out and whatever issue she had with uhaul company we felt her frustration. this was after we'd spent a lot at her gas station to fill up the huge truck.

James S. en

Grado:

El cliente no dejó un comentario.

milo K. en

Grado:

El cliente no dejó un comentario.

DON M. en

Grado:

El cliente no dejó un comentario.

kyle S. en

Grado:

U-haul seems to be a inconcienience to the workers at a gas station. Too much for them to have to do on top of their primary job.

William S. en

Grado:

Get 26 foot trucks on site when reservation has been made in advance. We did not receive a 24 hour notice that there was no truck at this location and when I called the U-Haul # they said it was the location's responsibility to call them and they received no call from the other Cashmere location where reservation made so no call to me. Not this location's fault. They were nice.

Lisa K. en

Grado:

El cliente no dejó un comentario.

Dennis M. en

Grado:

El cliente no dejó un comentario.

Andrew M. en

Grado:

El cliente no dejó un comentario.

Sean B. en

Grado:

El cliente no dejó un comentario.

Valaria K. en

Grado:

The location was fine. Truck had one big issue. The mirrors were locked in tight and the right side mirror sight was dead-on into the cab. Person sitting in the passenger seat had to sight clear the right side of the truck to change lanes or make turns. Could not turn it outward. Need adjustable mirrors on those rigs.

robert G. en

Grado:

Very accommodating for a change in reservations which was not their fault

Rodney S. en

Grado:

El cliente no dejó un comentario.

CHRIS L. en

Grado:

The uhaul should have been removed from service for cleaning. The inside reeked of cat urine. It was the only one so we were forced to use it.

Susan J. en

Grado:

Very nice and helpful

William S. en

Grado:

El cliente no dejó un comentario.

Jason W. en

Grado:

El cliente no dejó un comentario.

jerry H. en

Grado:

El cliente no dejó un comentario.

Michael James H. en

Grado:

El cliente no dejó un comentario.

jon S. en

Grado:

El cliente no dejó un comentario.

lloyd W. en

Grado:

Nothing

James K. en

Grado:

The truck needs new wiper blades

charlie C. en

Grado:

Fast service, great equipment, fair pricing.

ROBERT H. en

Grado:

The Mini-Mart and all its services tends to take a bit of a priority over renting the U-haul. When they did get to my contract (set up a few days before) they were delightful and efficient to work with.

owen D. en

Grado:

El cliente no dejó un comentario.

DON M. en

Grado:

customer service person was very pleasant and helpful. She took the time to carefully explain all the information needed to make this an easy experience.

sharon L. en

Grado:

El cliente no dejó un comentario.

Sharron W. en

Grado:

Everyone was very accommodating and nice and the price was very reasonable

Kelly G. en

Grado:

El cliente no dejó un comentario.

MERRILL T. en

Grado:

I've used the U-HAUL brand nearly a dozen times... I think that says it all -

Eugene K. en

Grado:

El cliente no dejó un comentario.

Donald B. en

Grado:

El cliente no dejó un comentario.

FELIZ M. en

Grado:

There have been very bad road conditions in the area I called to verify I was going to be about 45 min late granted uhaul was closed but store and uhaul attendant were still there and open charged me for a full day for being 45 min late when roadways were a sheet of ice trying to take care of equipment. I’m very upset I’m cancer patient trying to retrieve my daughters broke down car.

LUIS O. en

Grado:

El cliente no dejó un comentario.

jeffrey max E. en

Grado:

Make sure the safety features work on the truck. The air bag shut off switch was broken. I noticed a tire low on the right rear outer was low at pickup. Went flat again after I aired it up. So I took it in personally and had it fixed. I recommend better check or more frequent checks on your fleet ov vehicles before renting them to the public. Thanks

Charles F. en

Grado:

Super nice people, very accommodating easy access. Perfect trip, truck ran like a dream and was very clean and responsive.

patricia P. en

Grado:

El cliente no dejó un comentario.

sharon L. en

Grado:

Zack is very awesome... he's a very nice guy.

Phyllis W. en

Grado:

Rob Carlisi assured me I would get a price match that I found with Budget. When I picked up the truck in Cashmere Wa. she told me to show the price match when I dropped the truck off in Tucson and they would take care of it.

Melinda K. en

Grado:

Have access to 10 ft trucks all the time at this location

GENE M. en

Grado:

Pick up and drop off area is on an incline which makes it much more difficult to do , especially if you are there alone.

Zane T. en

Grado:

El cliente no dejó un comentario.

william S. en

Grado:

Really appreciated that they arranged to have the size truck we reserved available at their site so we didn't have to get it somewhere further.

Scott T. en

Grado:

this is basically not a review of the locations It is u haul in whole size truck not available so had to have bigger they called and were rude and said we cannot drop at location on contract and if we do they would charge me wrong drop charged me xtra day when i was dropping off a day earlier but said that location was full and i could not drop

William A. en

Grado:

El cliente no dejó un comentario.

DAVE B. en

Grado:

Truck was available 2 hours after confirmed time. Gas tank 4 gallons low from full.

GREGORY J. en

Grado:

El cliente no dejó un comentario.

ANTHONY J. en

Grado:

This is the fourth time that I have rented from this location and it is always a pleasure.

Michael R. en

Grado:

El cliente no dejó un comentario.

ISAIAS C. en

Grado:

You guys rock!

Joseph J. en

Grado:

El cliente no dejó un comentario.

David A. en

Grado:

Maureen the owner was pleasant and wonderful to work with. We can find no fault with the service we received. We would use their services again in the future without hesitation.

Jeff G. en

Grado:

Will never pick up from here again.