Customer Reviews for Cash Shop
(U-Haul Neighborhood Dealer)

125 reviews

565 Yonge St   Barrie, ON L4N4E3

(705) 728-3436

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(705) 728-3436

565 Yonge St
Barrie, ON L4N4E3

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service and very friendly and people. Would definitely recommend them..

Keith Horkins 
Rating:
5.0

Customer did not leave a comment.

RAJPREET SINGH 
Rating:
5.0

Clean and friendly, new truck worked well

Kelly Driscoll 
Rating:
5.0

This location was fantastic. Quick in/out and the owner was very polite and organized. This will be the place I go from now on when I rent a truck

Cody McLaughlan 
Rating:
5.0

Customer did not leave a comment.

AJAY AJAY 
Rating:
4.0

Nice people

Germaine Verreault 
Rating:
5.0

Update the hours' schedule on the website please.

Nicole M 
Rating:
2.0

Customer did not leave a comment.

Carnel Turner 
Rating:
4.0

Customer did not leave a comment.

Robert Olmstead 
Rating:
5.0

Nothing

LARRY WHITTLE 
Rating:
5.0

Excellent costumer service.

PETER SIMKO 
Rating:
5.0

Cash Stop Barrie UHaul is amazing. Clean, friendly ,efficient. A truly positive experience. The owner is a brilliant helpful man , cannot thank him enough for how wonderful he made our experience

Dianne Wood 
Rating:
5.0

Very friendly and quick pickup and drop off

Michael Stevenson 
Rating:
5.0

Customer did not leave a comment.

Amy Vanderveer 
Rating:
4.0

Customer did not leave a comment.

BRIAN ST HILAIRE 
Rating:
5.0

The directions weren’t clear about key collection and location from where it needs to be picked from.

Siddhanth Jaisinghani 
Rating:
3.0

Was unable to do after hours drop off on the link that was attached. I took all the required pictures and didd what was asked but was not able to upload them to the site.

Terry Coles 
Rating:
5.0

It's always the best service around nothing but the best .Costomer service was these best , in and out and with a smile to boot

rick zarperllon 
Rating:
5.0

Customer did not leave a comment.

elaine ricciardi 
Rating:
5.0

The gentleman was very professional , was very pleasant and very friendly , . I would definitely go back there again hands down. That's what l call exelent customer service .It's not to offen you see this , his smile once you walk in and you can tell your going to walk out happy . Ty my friend

rick zarperllon 
Rating:
1.0

Van covered and surrounded by snow. Had to dig out myself with no shovel or brush, stuck in the snow for half an hour. Business was locked right after I got the keys and had no help with the van

deanea sallach 
Rating:
5.0

Customer did not leave a comment.

Catherine Bettam 
Rating:
5.0

there was no windshield snow brush or scrapper. I had to walk to the gas station is the freezing cold wind and ask a stranger to help me. as a young woman by myself, I was very disappointed. It was clear the haul had been sitting there for a while, even the back door was frozen and I wasn't able to open it by myself for the first time.

Saba Bayeganeh 
Rating:
5.0

Customer did not leave a comment.

JAMES TIRIBOYI 
Rating:
5.0

Customer did not leave a comment.

Devan Little 
Rating:
5.0

Customer did not leave a comment.

Jillian Wasylyk 
Rating:
5.0

Customer did not leave a comment.

TARA BERGIN 
Rating:
5.0

All is good

Joanne Mcphee 
Rating:
5.0

Customer did not leave a comment.

Zebu Thampi 
Rating:
1.0

Pickup time was for 10:00 a.m. I had my elevator booked for then. I got the truck at 10:45a.m and lost my elevator time by the time I got to my apartment to move. Truck wasnt inspected. Engine light was on. While travelling, I filled up gas and the tank was leaking gasoline. I recorded a video of the truck doing this.

Andrew Grierson 
Rating:
5.0

It was an easy process .. which was great to have on a moving day.

Robert Cambray 
Rating:
1.0

Rude customer service over the phone changed my pick up location without notifying me about it.

USMAN ALI DAR 
Rating:
5.0

Customer did not leave a comment.

Sharon Cilia 
Rating:
5.0

Customer did not leave a comment.

Jonathan Guignard 
Rating:
5.0

Customer did not leave a comment.

jian zhang 
Rating:
5.0

Customer did not leave a comment.

ahmad nasir 
Rating:
3.0

I had no problems with the location. My problem was right from the start. When I placed the order it kept sending me to Kingston Ontario to drop off. I wanted to pick up In utopia and drop off there. I ordered a 15’ truck. Got a call 2 weeks prior telling me that it’s probably not going to be available there or the size. Low and behold different location different size truck Celeste your Fleet operation manager needs to find a new job. I’d fire her if she worked for me. Absolutely no respect and didn’t listen. It’s too bad the location will get this bad review. I had to make 4 trips with this truck. I will never ever use UHAUL AGAIN!!! Unbelievable terrible. And people call my profession conArtists. I’m not finished with dealing with this. Unfortunately I’m still at my old house loading stuff into my car now.

Diane Logue 
Rating:
5.0

Customer did not leave a comment.

naz ruffudeen 
Rating:
4.0

Customer did not leave a comment.

CLAUDSONABRAAO FERREIRA DA SILVA 
Rating:
1.0

late appointment time, unfriendly

dojin Kwon 
Rating:
3.0

Absolutely over priced and I was charged TWICE for a coverage fee of 15$ When I already paid the first coverage fee upon pick up of uhal vehicle. Paid over 200$ to move one way without hiring help Complete rip off

Shaelynn Netemegesic 
Rating:
3.0

Clean the inside of the trucks

orlando osorio 
Rating:
5.0

Customer did not leave a comment.

Jody Cain 
Rating:
5.0

Customer did not leave a comment.

Nancy Claro-Keller 
Rating:
3.0

Customer did not leave a comment.

Catherine Mitchell 
Rating:
4.0

All went well. Just a little frustraed that the person was 20 min late opening. We were on a tight schedule and really need. Online help was not helpful. Had as all confused.

Keith perry 
Rating:
5.0

Customer did not leave a comment.

NIRMAL MANGAT 
Rating:
5.0

Best customer service.

JASPAL SINGH 
Rating:
2.0

I was told I was 40 km over the free km amount despite only having driven the route I had originally stated, plus an extra distance for dropping off the vehicle at another location where one was needed. For this I received a rebate but the drop-off was 130 km out of my way and then I was charged $20 extra for going over the free km limit. This drop-off location was quite a distance from a major highway and not easy to get to so the additional charge was not well received by me.

Michael runtz 
Rating:
5.0

Customer did not leave a comment.

HARDY KRIEGER 
Rating:
4.0

when you take a reservation please make sure you confirm the location or let the person know then and there what the location would be. As I had to drive an extra hour and pay for that extra gas because UHALL changed their location both ways. I love your service but will think again if I would want to use Uhall just because of this issue.

Rendell Rodrigues 
Rating:
5.0

hard to see U Haul logo on the front of the plaza.. on this particular store..

LUIS SALAZAR 
Rating:
5.0

Norman was super attentive. Took care of business in a timely fashion and got us out on the road. Likewise with the return of the vehicle at the end of the day. Next time I need a rental truck I'm returning to this location.

GLEN CORNICK 
Rating:
5.0

Excellent service.

CHRISTOPHER TOMES 
Rating:
5.0

Customer did not leave a comment.

ROGER ST ONGE 
Rating:
5.0

Customer did not leave a comment.

Ana Baptista 
Rating:
5.0

The gentle man at this location friendly and had the truck ready for me. I found the location to be good, with easy access to the street and close to a gas station making it convenient to fuel the truck up when returning it. If was a good experience dealing with U-Haul at this location.

James Bidmead 
Rating:
5.0

Happy to receive a rental with a Full tank of gas. Been to many rental places and this has not been the case.

STEPHEN DAWSON 
Rating:
5.0

Customer did not leave a comment.

Justin Kloepfer 
Rating:
5.0

Customer did not leave a comment.

douglas felker 
Rating:
5.0

Customer did not leave a comment.

Keith Aspden 
Rating:
4.0

Customer did not leave a comment.

Jose Rubio 
Rating:
4.0

Customer did not leave a comment.

DAN CROCKER 
Rating:
5.0

Customer did not leave a comment.

MANDY BIGRAS 
Rating:
5.0

Customer did not leave a comment.

barry fletcher 
Rating:
3.0

Cash shop drop off was not the closest location from address of rental delivery. Does not offer accessories like uhaul pick up site. Okay for drop off but I would not want to pick up a truck from there

Kristina Whitbread 
Rating:
3.0

Not the location's fault, but it would be fantastic if for once U-Haul could honour the original reservation time and location. It's very irritating to have a change sprung on you the day before our reservation.

Carolyne Louise Mounsey 
Rating:
5.0

Customer did not leave a comment.

Lee Custodio 
Rating:
4.0

Make drop-off location more UHaul related. Mildly confusing.

Braydon McPherson-Grignon 
Rating:
5.0

I was stood up at my original booking place and had to look for another location to help me. The Cash Shop was amazing they got us into a truck right away and even have us a discount as the original reservation was for a van and he didn't have any so gave us a truck for the same price.

Leanna Gilbert 
Rating:
5.0

Customer did not leave a comment.

Daniel MACIVER 
Rating:
1.0

Complete CROOKS. They put false charges and KM. I’m DISGUSTED by this experience and will never use this location again.

Antonio Lau 
Rating:
2.0

Picking up the truck was very simple and quick; It was easy to drive and was in good working order (clean, nothing broken). Unfortunately, I had an issue when I returned it in that I was billed for 223 Miles driven as opposed to 223 Kms (the odometer is clearly in KMs). Unfortunately, I was overcharged by approximately $100 as a result of this. The staff member appeared to have difficulty understanding the difference but at least listened to me and tried to resolve the issue. Eventually I received a refund, after over two hours of my time and several phone calls to U-Haul customer support.

Daniel Young 
Rating:
5.0

When I picked up the truck I believe the last renter did not latch the rear door properly and there was snow inside the box. Otherwise, a great rental.

Michael Coyne 
Rating:
5.0

Customer did not leave a comment.

Donna Augustin 
Rating:
5.0

Service was excellent, Manager went above and beyond the call of duty on this. I would return without hesitation.

George Carvajal 
Rating:
5.0

Customer did not leave a comment.

allen ghamari 
Rating:
3.0

Customer did not leave a comment.

Nicholas Ruscitti 
Rating:
3.0

Customer did not leave a comment.

Azim Amiri 
Rating:
3.0

Make sure the truck is where it's said to be for pick up and not make customers travel to a different location ensure they actually get the truck they paid for

Chris Chong 
Rating:
3.0

Customer did not leave a comment.

dillon bougerolle 
Rating:
5.0

Customer did not leave a comment.

DMYTRO ZEMNYTSKYI 
Rating:
5.0

Customer did not leave a comment.

methew lloyd 
Rating:
4.0

Customer did not leave a comment.

Ken Sommer 
Rating:
5.0

Customer did not leave a comment.

Gillian Gregory 
Rating:
4.0

The customer service at the location was very helpful and accommodating. Excellent customer service!

LORELLIE MUNSON 
Rating:
4.0

I opted out of the insurance and got charged for it anyways.

Ian White 
Rating:
5.0

Customer did not leave a comment.

Brad Lawrence 
Rating:
5.0

Staff were very friendly and helpful. It was not clear where the UHaul dealer was located (inside cash shop) so having a more prominent sign would be helpful. The price was right and we were able to move into our new home in one day. Renting a UHaul is the way to go and I am glad we tried it, as it reduced a lot of stress over our move! Thank you. Olivia & Steve

Stephen-Marcus Woods 
Rating:
3.0

Filthy inside truck with food and bottles all over. Disgusting.

derrick orr 
Rating:
1.0

Cash Shop did not open their office until almost 10:00am. My reservation was for 9:00am and the office hours for the location are 9:00am to 6:00pm. I left a voice message that I had come for the truck providing my phone number but did not receive a call back. I called again before going to an alternate location for a rental finding out that they were now open and the truck was available. Apart from that, the details for the contract were available from my online reservation, so getting checked in and out was smooth.

James Dewhirst 
Rating:
5.0

Good experience will be renting from here next time, thank you.

Joey Mills 
Rating:
5.0

Great service!

Henry Brown 
Rating:
1.0

I was over charged vs the contract. The printer was broken, or the system was down - either way, I didn't receive a copy of the contract when I picked up the vehicle. I was told I could park in the parking lot over he weekend. I had a police officer show up at my house to tell me my car was about to be towed. Great guys. Nice job communicating and being organized. He driver side window wouldn't open on the rental. And to top it off, I called customer service and waited on hold for 30 minutes. The customer service rep picked up the phone and mumbled some words before HANGING UP on me! Not only was this experience the worst rental experience of my life, but the customer service line is totally unprofessional. Never again and a big F U to the whole organization.

MEALANIE DONKO 
Rating:
3.0

I was told over the phone that I would be charged 49 cents a km. I was charged 59 cents. If I was quoted 49 cents it should have been honored. I phone around for quotes and booked based on price. The actual pick up took way too long as the clerk struggled with the computer system

MARINA JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Micheal Grant 
Rating:
3.0

The van stank really bad.

steady msaigwa 
Rating:
5.0

Customer service lady was wonderful

jhon clark 
Rating:
1.0

Do something with this cage type office very disappointing to do business with. I was promised to pick the vehicle at a agreed time and had to come the next day to get it. My destination time was severely disrupted. There are to many rentals in Barrie for this purpose and I will not be visiting this U haul again. Dale Hannah Barrie

ROBERT HANNAH 
Rating:
2.0

Customer did not leave a comment.

Donna Johnson 
No reviews have been submitted for this location.

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