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Tirro l
Customer Reviews for Cash Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul representative was friendly, helpful and knowledgeable.
RACHEL FExcellent service and very friendly and people. Would definitely recommend them..
Keith HClean and friendly, new truck worked well
Kelly DThis location was fantastic. Quick in/out and the owner was very polite and organized. This will be the place I go from now on when I rent a truck
Cody MNice people
Germaine VUpdate the hours' schedule on the website please.
Nicole MNothing
LARRY WExcellent costumer service.
PETER SCash Stop Barrie UHaul is amazing. Clean, friendly ,efficient. A truly positive experience. The owner is a brilliant helpful man , cannot thank him enough for how wonderful he made our experience
Dianne WVery friendly and quick pickup and drop off
Michael SThe directions weren’t clear about key collection and location from where it needs to be picked from.
Siddhanth JWas unable to do after hours drop off on the link that was attached. I took all the required pictures and didd what was asked but was not able to upload them to the site.
Terry CIt's always the best service around nothing but the best .Costomer service was these best , in and out and with a smile to boot
rick zThe gentleman was very professional , was very pleasant and very friendly , . I would definitely go back there again hands down. That's what l call exelent customer service .It's not to offen you see this , his smile once you walk in and you can tell your going to walk out happy . Ty my friend
rick zVan covered and surrounded by snow. Had to dig out myself with no shovel or brush, stuck in the snow for half an hour. Business was locked right after I got the keys and had no help with the van
deanea sthere was no windshield snow brush or scrapper. I had to walk to the gas station is the freezing cold wind and ask a stranger to help me. as a young woman by myself, I was very disappointed. It was clear the haul had been sitting there for a while, even the back door was frozen and I wasn't able to open it by myself for the first time.
Saba BAll is good
Joanne MPickup time was for 10:00 a.m. I had my elevator booked for then. I got the truck at 10:45a.m and lost my elevator time by the time I got to my apartment to move. Truck wasnt inspected. Engine light was on. While travelling, I filled up gas and the tank was leaking gasoline. I recorded a video of the truck doing this.
Andrew GIt was an easy process .. which was great to have on a moving day.
Robert CRude customer service over the phone changed my pick up location without notifying me about it.
USMAN AI had no problems with the location. My problem was right from the start. When I placed the order it kept sending me to Kingston Ontario to drop off. I wanted to pick up In utopia and drop off there. I ordered a 15’ truck. Got a call 2 weeks prior telling me that it’s probably not going to be available there or the size. Low and behold different location different size truck Celeste your Fleet operation manager needs to find a new job. I’d fire her if she worked for me. Absolutely no respect and didn’t listen. It’s too bad the location will get this bad review. I had to make 4 trips with this truck. I will never ever use UHAUL AGAIN!!! Unbelievable terrible. And people call my profession conArtists. I’m not finished with dealing with this. Unfortunately I’m still at my old house loading stuff into my car now.
Diane Llate appointment time, unfriendly
dojin KAbsolutely over priced and I was charged TWICE for a coverage fee of 15$ When I already paid the first coverage fee upon pick up of uhal vehicle. Paid over 200$ to move one way without hiring help Complete rip off
Shaelynn NClean the inside of the trucks
orlando oAll went well. Just a little frustraed that the person was 20 min late opening. We were on a tight schedule and really need. Online help was not helpful. Had as all confused.
Keith pBest customer service.
JASPAL SI was told I was 40 km over the free km amount despite only having driven the route I had originally stated, plus an extra distance for dropping off the vehicle at another location where one was needed. For this I received a rebate but the drop-off was 130 km out of my way and then I was charged $20 extra for going over the free km limit. This drop-off location was quite a distance from a major highway and not easy to get to so the additional charge was not well received by me.
Michael rwhen you take a reservation please make sure you confirm the location or let the person know then and there what the location would be. As I had to drive an extra hour and pay for that extra gas because UHALL changed their location both ways. I love your service but will think again if I would want to use Uhall just because of this issue.
Rendell Rhard to see U Haul logo on the front of the plaza.. on this particular store..
LUIS SNorman was super attentive. Took care of business in a timely fashion and got us out on the road. Likewise with the return of the vehicle at the end of the day. Next time I need a rental truck I'm returning to this location.
GLEN CExcellent service.
CHRISTOPHER TThe gentle man at this location friendly and had the truck ready for me. I found the location to be good, with easy access to the street and close to a gas station making it convenient to fuel the truck up when returning it. If was a good experience dealing with U-Haul at this location.
James BHappy to receive a rental with a Full tank of gas. Been to many rental places and this has not been the case.
STEPHEN DCash shop drop off was not the closest location from address of rental delivery. Does not offer accessories like uhaul pick up site. Okay for drop off but I would not want to pick up a truck from there
Kristina WNot the location's fault, but it would be fantastic if for once U-Haul could honour the original reservation time and location. It's very irritating to have a change sprung on you the day before our reservation.
Carolyne LMake drop-off location more UHaul related. Mildly confusing.
Braydon MI was stood up at my original booking place and had to look for another location to help me. The Cash Shop was amazing they got us into a truck right away and even have us a discount as the original reservation was for a van and he didn't have any so gave us a truck for the same price.
Leanna GComplete CROOKS. They put false charges and KM. I’m DISGUSTED by this experience and will never use this location again.
Antonio LPicking up the truck was very simple and quick; It was easy to drive and was in good working order (clean, nothing broken). Unfortunately, I had an issue when I returned it in that I was billed for 223 Miles driven as opposed to 223 Kms (the odometer is clearly in KMs). Unfortunately, I was overcharged by approximately $100 as a result of this. The staff member appeared to have difficulty understanding the difference but at least listened to me and tried to resolve the issue. Eventually I received a refund, after over two hours of my time and several phone calls to U-Haul customer support.
Daniel YWhen I picked up the truck I believe the last renter did not latch the rear door properly and there was snow inside the box. Otherwise, a great rental.
Michael CService was excellent, Manager went above and beyond the call of duty on this. I would return without hesitation.
George CMake sure the truck is where it's said to be for pick up and not make customers travel to a different location ensure they actually get the truck they paid for
Chris CThe customer service at the location was very helpful and accommodating. Excellent customer service!
LORELLIE MI opted out of the insurance and got charged for it anyways.
Ian WStaff were very friendly and helpful. It was not clear where the UHaul dealer was located (inside cash shop) so having a more prominent sign would be helpful. The price was right and we were able to move into our new home in one day. Renting a UHaul is the way to go and I am glad we tried it, as it reduced a lot of stress over our move! Thank you. Olivia & Steve
Stephen-Marcus WFilthy inside truck with food and bottles all over. Disgusting.
derrick oCash Shop did not open their office until almost 10:00am. My reservation was for 9:00am and the office hours for the location are 9:00am to 6:00pm. I left a voice message that I had come for the truck providing my phone number but did not receive a call back. I called again before going to an alternate location for a rental finding out that they were now open and the truck was available. Apart from that, the details for the contract were available from my online reservation, so getting checked in and out was smooth.
James DGood experience will be renting from here next time, thank you.
Joey MGreat service!
Henry BI was over charged vs the contract. The printer was broken, or the system was down - either way, I didn't receive a copy of the contract when I picked up the vehicle. I was told I could park in the parking lot over he weekend. I had a police officer show up at my house to tell me my car was about to be towed. Great guys. Nice job communicating and being organized. He driver side window wouldn't open on the rental. And to top it off, I called customer service and waited on hold for 30 minutes. The customer service rep picked up the phone and mumbled some words before HANGING UP on me! Not only was this experience the worst rental experience of my life, but the customer service line is totally unprofessional. Never again and a big F U to the whole organization.
MEALANIE DI was told over the phone that I would be charged 49 cents a km. I was charged 59 cents. If I was quoted 49 cents it should have been honored. I phone around for quotes and booked based on price. The actual pick up took way too long as the clerk struggled with the computer system
MARINA J