Keep up the great work.
OLIVER H
Customer Reviews for Caseyville Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a mini mart that had no one trained or authorized to process the unit back in to the system and provide me with any documentation that I had returned it, or the condition it was in at that time. I returned it on a Saturday and was told that it would be Monday before The store manager would return from out of town to process it back it to the system and give me a receipt. I was told to park it in a non fenced off area of the mini mart parking lot, and the manager would process it Monday and send me a receipt. It was due back Sunday. It is now Thursday and still no receipt. I will not use this facility again.
Dwaine WIt was too far out and only had (1) person working the register and the Uhaul process. It made the checkout process very lengthy
Sharon WJust no enough people to help out at this location. I had no help with loading the truck and trail. It was a busy day for location. With one person doing everything.
Montra GDid not have anyone available to give me the return paperwork. Had to beg to get a handwritten acknowledgment of return and condition of trailer to protect myself.
Darlene HThe attendant was not able to assist in the dropoff. She stated she had to wait for her manager to do the return process. She stated he would be in after 1 hour. 4 hours later I had to contact U-haul national number. Then finally 6 hours later I received the return confirmation email. The U-Haul service center was amazing. The drop off location was not helpful and should not be allowed to have a U-Haul contract anymore.
Daniel LSomeone over charge me 10 dollars and someone charge my card and extra 80 dollars and I haven't receive my refund yet poor service
Robin HDidnt say i owe anything took money from account unoticed. Need better recipes .
Bryant DPrices, good service
Thao NHeater didn't work!!!
Janet HI had a really good experience with the right size trailor
Joel SI did self check in. Equipment was easily accessible, clean and in great shape
Tom MTake down the mileage price send or give receipts when returning
Joyce WTried on 2 separate days to try to turn in the truck, both times they told me to come back at a later date. The truck's seal did not work, so water got into the truck and ruined all of the boxes. But the location would not talk to us for anything related to the service. I had to call the Uhaul traffic line to inform them the location had the truck and keys and they informed me they would take care of the rest.
DALTON AHave it at a different location take it away from minimart poor customer service poor English lack of knowledge U-Haul itself needs to have better customer service on telephone calls long time to wait on the phone to get rentals overall love the car trailer a very handy tool
john gAfter the person had gotten there, he was good in assisting me my needs.
michelle LUnruly staff that was not welcoming. I felt chastised and belittled. Will not return.
Tomario SVery frustrating to use. Despite getting a confirmation, app repeatedly said I had no reservations. Had to resend pictures multiple times. Filled up with gas but was still charged by the mile. Huge rip off. I will never use this service again and will actively warn others away from it as well
Anthony SCould not understand him, he wasn't really interested in talking to us or explaining what we needed to do. Had to talk to other people in the establishment to get help. Took longer to drop it off than it did to pick it up and all he needed to tell me was to leave it there to be scanned.
JOHN LI didn’t like the time waiting for a Manager on Dutie. And they didn’t speak ENGLISH WELL, so it’s was hard to under stand, after the Vehicle was RETURNED. Ps : they didn’t have a printer that worked so I had to make a copy with my PHONE .... I’m not happy going there Ever again .... NO PAPER COPIES TO THE CUSTOMER....
Kenna W