Comentarios del cliente para Cascade NW Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Cascade NW Self Storage

Grado total:

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Allen S. en

Grado:

Having everybody who rents return the truck with a full tank. Using the partial tank return policy makes it very difficult to return with a guesstamated tank fill (1/2, 3/4, etc.

Nicole C. en

Grado:

El cliente no dejó un comentario.

George B. en

Grado:

Do not rent a U-Haul from this office. There are other places in the immediate area to rent U-Haul’s. I have spent an enormous amount of time trying to get their overcharges corrected (over charges due to their mistake - they gave us a different truck than they put on our order, ours being a smaller rig with a completely different odometer reading). The U-Haul company themselves have even reached out to this office to get the charges corrected and assured me they would be fixed but I’ve just received the invoice from Cascade Self Storage via email (after turning the truck in four days ago) and the charges are more than double what they should be. Now I have to call the U-Haul company again or the field manager to get involved to have this finally fixed once and for all. I do not recommend Cascade Self Storage for U-Haul rentals. Note that none of this would have happened had they been in the office when I went to return the truck instead of closing for a one hour lunch at 10:30 am (one hour after they opened).

Tamera N. en

Grado:

I had requested a truck with a Utility dolly to move my washer/dryer. And told Her I had my own moving blankets. After inspecting the back of the truck, there wasn’t a dolly or any blankets. When I told her she said she would remove the fees for both of them. (Total: $10) . Also, I had stopped at the SAFEWAY gas station and put fuel in the truck before returning the truck @ 8:20 pm almost 12 hours early. And was still changed for 5.5 gal. of fuel ($26.18). Also she DID NOT say there would be a $20 fee if I DID NOT use the UHAUL APP and did not explain that when using the app to return the truck you had to take a photo of the mileage and fuel. So when I went to use the app at home to return the truck. It was too late. And was not able to use it. Rental for 6 Blankets $5 Rental fee Utility dolly $5 Fuel 5.5 gallons for $26.18 TOTAL OVER CHARGED: $36.18 + Tax PLUS RETURN FEE: $20 = $56.18+ Tax I love this Facility. I have used had a storage unit previously and I currently have a 10x 20 storage unit at this location. It’s clean and the office staff has always been friendly and very helpful. My past and current experiences with uhaul billing seems to be an issue. I have used uhaul at least 4 times in the past year and a half. All with different dealers. All having billing issues. Thank you

John R. en

Grado:

Was charged for safe move but had refused it.

Ashlie B. en

Grado:

The inside of the truck was dirty and I had to sweep it out, a utility dolly was already on the truck and I am now being charged for 2. Seems like they dont actually inspect the trucks and I should be credited the $2/ cleaning fee, considering I had to do it myself. Also take off the 2nd utility dolly, I aneeded a 2nd I asked for 1 and 1 only, not 2.

Corey O. en

Grado:

El cliente no dejó un comentario.

Margaret A. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

Duncan R. en

Grado:

El cliente no dejó un comentario.

linda F. en

Grado:

Cascade NW service is great - they are very personable, friendly and helpful!

AMANDA H. en

Grado:

El cliente no dejó un comentario.

Deborah W. en

Grado:

El cliente no dejó un comentario.

Clark B. en

Grado:

El cliente no dejó un comentario.

James E. en

Grado:

Check the inventory. Three moving blankets were missing. Since we are billed for them they should be included.

Aveline W. en

Grado:

El cliente no dejó un comentario.

tracy R. en

Grado:

My husband did have do a bit of cleaning. There was some dry spilt drinks in the cups holders and etc.

Linda F. en

Grado:

Kristi was great to work with - very helpful!

enrico F. en

Grado:

Employees were extremely helpful. I will recommend to family and friends.

Wendy D. en

Grado:

The building was brand new, so it is clean and beautiful. Everyone was extremely nice and helpful. Overall, I had a very good experience with U haul. I always have.

Scott D. en

Grado:

The customer service agent was excellent and very courteous and listen to all our questions

Sam R. en

Grado:

The original online reservation was not honored. We were told less than 24 hours before pickup that the size of vehicle, pickup location, and pickup time were changed. Uhaul failed to meet any element of the online reservation. Once arrived at the new location, the uhaul system didn't immediately find our reservation and we were additionally delayed until their broken system could catch up. Don't use uhaul, ever.

TONY P. en

Grado:

El cliente no dejó un comentario.

Keith C. en

Grado:

Service was excellent! Very friendly and helpful. Truck worked great.

Brian H. en

Grado:

El cliente no dejó un comentario.

Sonja V. en

Grado:

It was great to be able to reserve a UHaul on the same day that it was needed! Thanks!

Larissa G. en

Grado:

The lady at the counter had no idea what to do. It should have taken a few minutes and it took 45 minutes to get a truck.

CLINT P. en

Grado:

great

Lennie B. en

Grado:

Great customer service!!!

HOOKENA V. en

Grado:

The dolly was so obsolete and rusted. It wasn't worth the amount paid. The girl in the front office could have been friendlier but she was fast at her job so it made up for it.

julie G. en

Grado:

Jennifer was terrific! A++

william H. en

Grado:

very good

Alisha B. en

Grado:

El cliente no dejó un comentario.

Brandy F. en

Grado:

El cliente no dejó un comentario.