I should have not taken the truck out of the lot, without bring to attention fuel level was not as stated by agent, it was lower than stated. I refueled it to a quarter tank above what it was when I left the lot and still was charged additional amout from uhaul.
Ralph Y
Customer Reviews for Cascade NW Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First time user. Thanks for making it easy. Much better than relying on family and friends to move in personal vehicles.
Vicki SI was very happy with my service!
Elisa PGreat service. Cari was excellent, friendly, kind, fast and reliable. Thank you for the great service at pick up and drop off.
Jennifer PLady was awesome and very helpful.
Art WLady that checked me in was great..
Art WA CDW charge of $11 was included in my final bill, which I declined while placing my reservation. I would encourage U-Haul staff and software writers to pick up on the ordering inconsistencies.
PETE RFriendly staff. In and out in no time.
Denise MYour online check-in was difficult to use. The images of the drivers license took quite awhile to upload and the app was slow and hard to manage without help called by the employee at this location.
Lisa EBest service ever
Ashley NOffer half day rates
Robert SVan was poorly maintained. I went 31 miles and it used 7 gallons of gas.
Rodney MFound unstickered chip in windshield.
Jack BThe clerk got me check in and I got the truck within 10-15 minutes.
Tamera NGreat service.
PETER RWas able to get a rental same day, clean and ready
Joshua MTruck was dirty inside but staff was friendly. Good people at this storage facility.
Ryan WWhen I picked up the 20 ft truck the gas tank did not have 1/4 tank required, it was on empty, thankfully a gas station was close by.
Trina ETook 30min to verify the truck as it was in such bad shape with scratches and dings. Lady at front counter couldn’t multi task if her life Depended on it
Nicholas DOne Issue with the 20ft box truck we rented at 21010 67th Ave NE, Arlington, WA 98223 76 station. We filled up the gas tank costing $130 only to find out that there was a leak. We didn't get charged for the rental as the truck was unusable , but he we did not receive the money back for what we put in the tank.
Timothy BThe staff was friendly and helpful. The rental, pickup, and dropoff processes were simple and efficient. The pickup was well maintained but wasn't cleaned before we rented it.
Brandy SI was treated more like family than just another customer.
Ronald BCustomer service was terrible, unwilling to help and wouldn’t even do bare minimum.
Kevin BThe only problem was they didn't have any furniture pads. Other than that, it was great!
Jeff JThe dolly and blanket I ordered were not available
Suzanne CNice and clean, partially stocked, but no choices on JH vehicles, no EV trailers, short on requested accessories, and did not seem worried about the service. 30-min away, in Everett, where we picked up one of 10-EV trailers was immeasurably different. Ford 26 foot truce was a POSITIVE surprise. V10/7.2 MPG over two Mt ranges pulling a 12ft trailer, all fully loaded, 2nd driver able to snoose at highway speeds, never felt the trailer, cruise control a new standard and quire a positive trip. God is Good.
bruce hAccording to your Customer Service Rep (JOY), the Dispatcher wrongly changed our reservation contract to an "in-town" rental from a one-way rental to Walla Walla WA. We were then wrongly charged for a late fee of $120 AND an extra $854 (for a total of $1368...should have been approximatly$568) after drop-off in Walla Walla. This was to have been corrected but was not.
don pMonday 8/22/22 I made a rental under order #27263730 to pick up at Binea Automotive on 3rd street in Marysville at 11am. Upon arrival the van I was to rent wasn’t back by the previous renter. I was told 30 minutes, came back after an hour, still no van. I was able to find another 15 miles away from my home. Went to pick up that new van order#27473350 as I was driving out with the 2nd rental order, the 1st one called to say the. An had finally arrived back 2 HOURS LATE! Of course I told him I found another van to rent and wouldn’t need it.
Tawnya SVery quick, very nice employee, and the truck was well maintained. Overall this was easy peasy. Thank you.
howard KWell there isn’t very much cell service there… And she required me to do some thing on my phone which we could not do because there was no cell service… Eventually we found a way around it and she was able to complete my reservation that I had already paid for online and submit in my license pictures
Christopher PEmployees were out of the office during both my scheduled pick up and drop off times for the vehicle, both times during business hours, with no warning or notification otherwise
Todd BGreat customer service.
Robert TThis is just a safety precaution... the tires are new on this vehicle... well, the vehicle is new, too.. but these tires liked to catch on the seams on the freeway heading north and south through Seattle.. so I had to grab the steering wheel extra hard to keep the wheels from taking my control away from me. Just a note; especially while there was construction both south bound and north bound during my trip.. which took a lot of extra time away from me. Really nice employee at the storage place who was kind in answering my questions. I was grateful at how the transaction was easier than I thought. I will come back. Thank you.
Polly HFaulty gas tank disaster at the gas station unacceptable
Jessie GI made reservations on Tuesday for 15 ft. truck and tow dolly for 2007 GMC Sierra, 4wd extended cab with 6 ft. box, to pick up in Lake Stevens, on Sunday. I was informed Late Saturday that I need to pick truck up in Arlington then drive to Everett to pick up car dolly. I pick up truck, drive to Everett to pick up dolly they say that truck needs to be loaded first. As if I disconnect trailer insurance does not cover it. I drive back to Lake Stevens load truck drive back to Everett. Connect tow dolly then attempt to load pickup and it does not fit, after giving all info on vehicle. We disconnect tow dolly then start driving to SE Portland then get a text that I need to drop truck off in Tigard, no where near where I was heading. Meanwhile my paper work said drop off was 6 blocks from where I was heading. Brought truck back to where paper work said, not Tigard. They said they would charge me more if I did not drop off where told, but I would also be charged for the extra miles that were allotted. they called corporate and straightened everything out. Also do not believe the quoted prices online as they will add on extra insurances and environment fees.
dennis gThe right rear tire was low, and not refilled before we left. We were expected to do that. The cab was so small that my son could not drive it. I had to move the seat back straight up to be able to drive, and I'm only 5'10". My 6'6" son could barely get behind the wheel. There was no cruise control, and in a vehicle built to go cross country that is a must.
Riley RAwesome customer service. Lisa is the best.
john SThis location is wonderful to work with. I will definitely be coming back.
Jeffry ZThe only problem I had was the online return… it would bounce me back to the link each time I was about to finish the check in!
Michael WWhy was I charged more than quoted?
Christopher CWe had a reservation for 10 AM we showed up at around 930 AM. There was no employee at this location they were supposed to open at 930. We waiting there until 10 AM along with several other people. No one showed. I called several phone numbers and finally got through to their emergency line and got patched in to manager. The manager said they would call me back and they didn't. Finally someone showed up they were not familiar with the system. We got our uhaul an hour late - I was paying for help during that lost time. Moving is stressful enough and this added to the chaos. I'll likely go with a different option when I have to get my items out of storage.
WILLIAM KThe lady working in the office was very pleasant.
Andrea BVery friendly and helpful staff!!!
Michael WMy only issue was that I ordered a hand cart and twelve moving blankets but they were not in the truck when I picked it up, all else was excellent.
Patrick MNo complaints.
BRYAN HHelpful, fast and easy.
Talo BI used a truck for one day and returned it after hours. I didn't look at my phone all day until I got home and discovered a text from uhaul saying I would owe a $20 "courtesy fee" for after hours check in. This should not have been sent, it should have been discussed prior to my signing the contract. I had a negative feeling about my rental experience until the next day when I saw an email with the final bill with no "courtesy fee" included. My final feeling about the rental is positive but this should be corrected. Your customers will like you better if you don't text hidden fees after the transaction is completed.
Roy CWe loved the employee working there today. She was so friendly and funny!
Nichole SHappy with the sevice and the agent Lisa. She makes the process move quickly and I am a repeat customer.
PETER RVery friendly service!
JOHN MVan need brake pads change, already making noise while breaking. Interior side cargo door handle seems to be broken.
RODRIGO VNever again
Jessica Mnothing I I was well pleased with the young lady who was servicing me,well pleased with the truck you provided,thank you!
SLADE BVery friendly and helpful!
GRETCHEN GMy whole UHaul Experience with the particular rental Left me totally disenchanted with your company. I was overcharged, despite your on vehicle advertising, and then double charged by the receiving company that your website encouraged me to use. What a total rip-off
John FThis location was awesome but i had been booked at a different location in Arlington for 9 AM on that Sunday morning but no one ever showed up and I had to go to this other Arlington location. I lost a lot of time and was paying someone labor to help me so wasted quite a bit of money by having to change locationsThe other Arlington location is terrible! Would you like me to give a review for that one?
KIM LStaff member was friendly and helpful. Location has great communication. Will use them again in the future.
TARALINK RHire the lady who rented me the truck! She was amazing!!!!
Ross MNever had any problems. The woman at the front desk is very helpful.
ORLANDO AThe young gal who helped me was great. She was prompt, polite and professional. She did an excellent job.
GERALD GThe girl working was great! She made the whole experience much better!
Isaac MNothing! Great customer Servive!!
JOHNNY CCustomer Service person behind the desk did an excellent job and was very friendly. Just what we needed for that day! Highly recommend her.
Susan HThe app check out and check-in process was not smooth.
Bradly MThe gave us a uHaul with a tire that was completely bald and worn to the rim for a 1600 mile trip. Road side reference # 2210596. But the lady was nice.
Elizabeth T