Comentarios de los clientes para Cascade Door and Remodel

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Cascade Door and Remodel

Clasificación general:

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William C.
Clasificación:

I reserved a 6x12 enclosed trailer, shown available at multiple locations a few days before pickup, but received a call At 6:30pm the day before that none were available in all of Washington state unless I were to pick one up 3 hours away. I had to settle for a 5x8 and it totally screwed up our AZ move plans because now I need to make a second trip from WA to AZ with another trailer. The U-Haul rep that called me really didn't care and was unwilling to make any special efforts to help. I asked her to have her manager call me the next day when she was in but I never received a call. I asked about renting a truck but was told the only truck available was a 10'. Very disappointed and now will have the cost and inconvenience of making a second trip. In talking with other people about my experience I've now know this is a common problem with the U-Haul reservation system. If I could rent trailers from another company I would.

CYNTHIA A.
Clasificación:

El cliente no dejó un comentario.

scott W.
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Nothing-the gal at the location was great. I could tell she cared and her service was top notch.

John A.
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I had scheduled to pick up my truck and trailer in Yakima and I ended up having to pick it up in Cle Elum. This was an hour drive one way and greatly affected my packing time. I found it incredibly frustrating that my scheduled pick up location was changed after I had reserved it a month in advanced!! I don't believe it should be the customer's job to change locations when they have chosen the initial location based on their convenience. Uhaul needs to do a better job of arranging and managing where their trucks and any additional trailers are so that it doesn't fall on the customer. That is poor business.

ELMER WILLIS O.
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Service was great. Can't think of anything that would improve it.

Kyle E.
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Store employee was flustered and had difficulty locating my uhaul rental.

Christopher S.
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El cliente no dejó un comentario.

MICHAEL A.
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El cliente no dejó un comentario.

Nan S.
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Great customer service. Everything went smoothly. Thank you!

Angela C.
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El cliente no dejó un comentario.

jamie C.
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El cliente no dejó un comentario.

Robert P.
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Be sure the place will be open

glenda G.
Clasificación:

Whoever checks vehicles in needs to pay closer to tread depth on the tires

Lee J.
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Easy to work with, accommodated me and followed up. I couldn't complain if I wanted to.

Deborah J.
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El cliente no dejó un comentario.

Felix D.
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El cliente no dejó un comentario.

phil C.
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Just keep doing what you're doing

Carl B.
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The service manager did an excellent job getting me in and out of the Uhaul Center in Cle Elum, WA. I had one of my best experiences and would recommend this location to everybody.

ERIC ANDREW O.
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None at this time

Neil M.
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Great customer service

Colin W.
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We've been working with Angela for weeks and SHE'S REMARKABLE! Smart, organized, puts our best interest first. All excellent. Thank you!

Wilson A.
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Very friendly and knowledgeable- helped with hooking up trailer. Thank you!

JOAN CAROL N.
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El cliente no dejó un comentario.

RICKIE M.
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Nothing! Angela is wonderful to work with and really, really knows her stuff!!!

eric M.
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El cliente no dejó un comentario.

Beverly D.
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El cliente no dejó un comentario.

DERRICK O.
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El cliente no dejó un comentario.

DEBI G.
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Truck ran well. Except the roof leaked and all my clothes and boxes were soaking wet. I was not a happy camper. I had to wash and dry all my clothes and get all the stuff out of boxes ASAP. They fell apart while getting them out of the truck. I had a mess on my hands.

Peter M.
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El cliente no dejó un comentario.

Jabari M.
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El cliente no dejó un comentario.

Robert R.
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El cliente no dejó un comentario.

tod N.
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El cliente no dejó un comentario.

Carol T.
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When we dropped off the truck it was convenient and easy the lady assisting us was very helpful, pleasant and shared extra information that was really informative to me since I had not had much experience at renting a truck

Peter A.
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El cliente no dejó un comentario.

Wilson A.
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El cliente no dejó un comentario.

Tyler C.
Clasificación:

Online drop off.

Christopher S.
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El cliente no dejó un comentario.

Ray D.
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El cliente no dejó un comentario.

Tony K.
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El cliente no dejó un comentario.

Alfred G.
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El cliente no dejó un comentario.

Larry T.
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COVID-19 had door closed. Dropped key in box. Received final statement by email on same day.

Lee W.
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El cliente no dejó un comentario.

Philip S.
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Poor understanding of web process by staff, no return call when problems arose even though a cellphone# was given. The worst was the mobile share feature. 90 minutes on the phone with u-haul customer support working through technical issues while we waited in 27 degree weather, literally looking at our padlocked trucks but unable to access them. Customer support was very good, but they worked with a system that was awful. Completely dysfunctional. Our schedule was shot.

James D.
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El cliente no dejó un comentario.

Becky S.
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Angela was very helpful and friendly. It was a pleasure doing business with her

Chuck L.
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The staff was very friendly and helpful.

David W.
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El cliente no dejó un comentario.

Bill C.
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Angela was extremely helpful and flexible in meeting my needs. Will definitely rent again from this location.

Liliya S.
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The only draw back was that when I called the location no one picked up and I guess I had to go through their general hotline to check if they had what I needed at their location.

Benjamin S.
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El cliente no dejó un comentario.

Brian N.
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El cliente no dejó un comentario.

TIM K.
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El cliente no dejó un comentario.

jack R.
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El cliente no dejó un comentario.

Jim S.
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wrong lock combo given to us

Floyd and Judy R.
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El cliente no dejó un comentario.

Kenneth S.
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My issue was that she did not know I was dropping the truc off there even though I booked it that way. If the truck was bigger she said she would not have been able to take it. Your system needs to be brought up to dATE AND IMPROVED.

Gerald B.
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Very friendly personel.

David B.
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Handled very efficiently and professionally

KENWOOD O.
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Just promote the busness locally as much as you can. I like renting here!

Maggie O.
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nothing! Cascade Door and Remodel are AWESOME! the nicest people ever. i did the remote pick up when they were not open, Katie from CDR called me in advance and everything worked out fantastic!

larry A.
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Key went in the drop box

Tara G.
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When I went to return the truck it was after hours. I followed the directions for returning online but error codes kept coming up. So I just left the key in the drop box. I called a couple of times, left a message to make sure everything was good. Asked for a call back. Nothing. The whole experience was bad. And I'm out around $50 in gas that I didn't use so just more money that uhaul gets from me. I'm upset.

Elmer O.
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The excellent rating is for the personnel at the location. If I were rating the mobile checkout app, I would have rated it a negative one. The app could not detect location of my phone. I waited 25 minutes for on line assistance, by which time we were headed back to our accommodation with the intent of returning in the morning when the business was open. The on line app was not intuitive. This was very frustrating and caused an extra, unwanted trip to the drop off location. The mobile app stinks!!

Chelsie H.
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El cliente no dejó un comentario.

James R.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

Michael S.
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El cliente no dejó un comentario.

Suzanne H.
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Just amazing!

Rita T.
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El cliente no dejó un comentario.

Ed V.
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El cliente no dejó un comentario.

Kelly E.
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I would not have had to go here if the initial equipment I picked up was working properly. The people who owned and operated this location were incredibly gracious and helpful. They went above and beyond while we were in a bad position to do their best to provide us assistance.

Trace A.
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Cascade Door and Remodel do everything just right; i wouldn't know how they could do any better than they already do.

Mark B.
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El cliente no dejó un comentario.

James A.
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it was closed and had to downloadand figure out the uhaul app in the pouring rain.

Michael D.
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An after hours drop-off only for me that was super easy.

Lonnie H.
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El cliente no dejó un comentario.

Cheryl L.
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Agent was wonderful, delayed her lunch to I arrived. Found me another public storage more suited to my needs. Her name was monica.

Edward R.
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El cliente no dejó un comentario.

Mike M.
Clasificación:

El cliente no dejó un comentario.

Betty V.
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El cliente no dejó un comentario.

Benjamin K.
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We returned our vehicle on a Sunday when this office was closed

Trace A.
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this location is Beyond Excellent; they make it SO easy to rent a uhaul....

Donna M.
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El cliente no dejó un comentario.

James G.
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El cliente no dejó un comentario.

Trace A.
Clasificación:

Everything was great; i can't think of anything to improve; Cascade Door and Remodel is the best truck rental experience i have ever had.

KENWOOD O.
Clasificación:

I ALWAYS LIKE DEALING WITH THIS U-HAUL Dealer as she is always upbeat and friendly!

John B.
Clasificación:

El cliente no dejó un comentario.

Ann F.
Clasificación:

El cliente no dejó un comentario.

Erin L.
Clasificación:

Best U haul experience!! Quick and very helpful in every way.

NICOLE D.
Clasificación:

El cliente no dejó un comentario.

Clinton T.
Clasificación:

El cliente no dejó un comentario.

Jody R.
Clasificación:

El cliente no dejó un comentario.

KENWOOD O.
Clasificación:

There is nothing for the dealer to improve on. We appreciate her efforts to help us. I am a bit frustrated that they do not have a 5 x 9 open trailer -open with a ramp for local rental only! . We often will rent anywhere from 10 to 15 times during the beginning of the summers for our Cle Elum work. We prefer to rent from Cascade Door but they do not always have very many 5 x 9 trailers. It would be great if they had at least one 5 x 9 trailer with a ramp for only local use. Ideally 2 would be great.

Brian H.
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Angela was great - so nice to have a competent/professional person to help us! Thank you!

Robert S.
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We were very well served by this staff and location. They really worked with us to find a great moving solution. The shocks on the truck proved a little wonky--but I don't attribute that to the location..

carter R.
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El cliente no dejó un comentario.

Jeffery M.
Clasificación:

El cliente no dejó un comentario.

Scott S.
Clasificación:

El cliente no dejó un comentario.

WILLIAM B.
Clasificación:

El cliente no dejó un comentario.

BRIAN O.
Clasificación:

I cant think of any thing, that they need to improve for the next Customer..

No se han enviado comentarios para esta ubicación.

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