Customer Reviews for Carters Power Equipment
(U-Haul Neighborhood Dealer)

759 reviews

4807 W Hundred Rd   Chester, VA 23831

(804) 414-8829

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 414-8829

4807 W Hundred Rd
Chester, VA 23831

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My experience with this company was very good and very helpful ☺️ I would use them again if I need to rent any time

Janice Davis 
Rating:
3.0

Customer did not leave a comment.

Ivan Cruz 
Rating:
5.0

Customer did not leave a comment.

Kevin ALBRIGHT 
Rating:
5.0

Customer did not leave a comment.

andrew volkman 
Rating:
5.0

Both people I spoke to were professional and very personable. They helped immediately when the first vehicle would not start and got me in another vehicle so I could be on my way. I returned it early and they were right there to get me on my way so I could continue my day quickly.

ATHENA MICHELLE FORTUNE 
Rating:
5.0

Customer did not leave a comment.

RICHARD PETERSON 
Rating:
4.0

I rented a 10' truck in Feb 2024. Awesome customer service. The shop seems like it's seen a lot and smells like gasoline, but I think this is typical for the industry. Best part was the friendly, professional staff. As a person of color, going into a business like this, in this part of town can make one a little nervous, but I had no issues.

Lori Smith 
Rating:
4.0

Customer did not leave a comment.

Anthony Mapp 
Rating:
3.0

Needed a medium duty truck to move house hold goods from Virginia to Florida. 20 ft turck ran well. Gas engine got 13 mpg and ran well. In terms of comfort, this vehicle was bare-bones. Hand roll up windows, no bluetooth, basic AM/FM radio with single speaker, no cruse control. This truck was $200 cheaper than a similar sized Penske rental. I rate this an average - Not bad but not Excellent.

David Gilley 
Rating:
3.0

Customer did not leave a comment.

lindsay croley 
Rating:
2.0

U-Haul was overpriced and unable to drop off at different location. I had to drive it back to same location and paid $300. Never coming back to this location.

Michael Vulaj 
Rating:
5.0

Customer did not leave a comment.

Jonathan Greene 
Rating:
5.0

Customer did not leave a comment.

WILLIAMMELVIN DRUMGOLD 
Rating:
5.0

Customer did not leave a comment.

Alejandrina Vargas 
Rating:
5.0

Excellent customer service!!!

Anthony Farrar 
Rating:
5.0

Nothing place was great!!

Arndre Johnson 
Rating:
5.0

Customer did not leave a comment.

WILLIAMMELVIN DRUMGOLD 
Rating:
3.0

Nice people

Sean Ahonen 
Rating:
5.0

Customer did not leave a comment.

Thom Blair 
Rating:
5.0

Don't change a thing

VIRGINIA COLBERT 
Rating:
5.0

I had a very positive experience with the dealer, Carter Power Tools, Chester, Va., as well as on line.

Catherine Little 
Rating:
5.0

Nice and easy to work with. They helped me another time to help me find a truck to rent. I hadn't reserved one and they got me out of a pickle. Good people!

MICHAEL THOMAS 
Rating:
5.0

The owner helped me he was very friendly and he explained the using of the U-Haul app very well he also told me that I might a little trouble with it but if so I can always call Customer Service and they would walk me through. I did have a lot of trouble with the app after talking to 3 agents I finally got one that was very helpful once Then everything went well I the app but I see it still need a little more work but overall my experience was good

DEBORAHANN COOK 
Rating:
4.0

Customer did not leave a comment.

Rick Seyler 
Rating:
5.0

Customer did not leave a comment.

Jessi Basnight 
Rating:
5.0

Customer did not leave a comment.

Aaron Mosley 
Rating:
3.0

Card being charge to many times.

Thurman House 
Rating:
5.0

Rachel did great helping me out with all my questions. She was very professional and the place was very clean. The owner is even adamant about good customer service. I didn't get his name but while she checked me into a rental, he rounded the equipment I needed l. They make a great team. I would definitely recommend.

Tabatha Hayes 
Rating:
5.0

Customer did not leave a comment.

John Cartrette 
Rating:
5.0

Customer did not leave a comment.

Alvin Muhammad 
Rating:
5.0

Perfection from beginning to end. Pleasant owners, good communication, very clean truck, reasonable price. Have used the U Haul in Chester twice this year. Highly recommend.

sandra riggins 
Rating:
3.0

Customer did not leave a comment.

Waun Priest 
Rating:
3.0

Customer did not leave a comment.

Waun Priest 
Rating:
5.0

Great place for quick moves, great customer service early in the am. He came in the clutch for me

Dmarcus Pate 
Rating:
5.0

Great experience and easy to use the 24/7 pickup program.

Marcus Smith 
Rating:
5.0

no improvement necessary!

Boulevard Flower Gardens 
Rating:
5.0

Great customer service! Very friendly and professional. It's a family owned shop with good family values! I love places like this, b/c they are so great to deal with and I get to help out a small business!

Dawn Panos 
Rating:
5.0

Customer did not leave a comment.

Calease Dilligard 
Rating:
5.0

Customer did not leave a comment.

Ruth Kreger 
Rating:
5.0

Continue to be amazing, thank you..

toddrick smith 
Rating:
5.0

Prices reasonable, truck was very clean, smooth riding and great employees. Will use again if needed.

sandra riggins 
Rating:
5.0

Customer did not leave a comment.

Gary Morrissett 
Rating:
5.0

Customer did not leave a comment.

Michele Brown 
Rating:
4.0

Customer did not leave a comment.

ron wallace 
Rating:
5.0

I had an excellent rental experience. The staff here was friendly, knowledgeable and helpful. My trailer was ready and clean when I showed up and I was in and out in minutes. Will rent from Carter’s Power Equipment and Uhaul again!

SHAWN GITLIN 
Rating:
5.0

Some debris in the back, so the previous user didn’t sweep before returning. Windshield needing cleaning, but there was no washer fluid. Both minor. Corporate needs to include in the return statement that the photo of the mileage and gas guage needs to be taken before the keys are returned in order to include the photo in the return app. I dropped the truck key in the lock box, then opened the app;’could not add The photo to the app after the fact. Also, when I clicked on the Review link, the page said “This page does not exist.” Another corporate fix needed. In addition, the UHau site on Blest Riad in Chesterfield wasn’t listed on UHaul’s website as a pick up/drop off location. Are they no longer available? Is so, add them; they were closer than Carter. Carter personnel were very pleasant and professional.

Randall Reiss 
Rating:
5.0

Customer did not leave a comment.

Yolanda Tucker 
Rating:
5.0

Everything was nice and clean. The customer service was great and the employee took good care of us and she was very knowledgeable about everything.

Sherod Smith 
Rating:
5.0

Customer did not leave a comment.

BONNIE PASCHALL 
Rating:
5.0

Customer did not leave a comment.

Tom Garrahan 
Rating:
5.0

Experience was easy! Equipment was clean! Truck was well maintained! I will definitely use this location in the future!

YVONNE KENDALL 
Rating:
5.0

Customer did not leave a comment.

Charles Kendall 
Rating:
4.0

Customer did not leave a comment.

Tomika Cosby Blackwell 
Rating:
5.0

Customer did not leave a comment.

Matthew Bury 
Rating:
5.0

Great customer service & professionalism. Check in and out was easy and pain free. Had a great experience

ANTOINE MOSS 
Rating:
5.0

Customer did not leave a comment.

Lakisha Hunter 
Rating:
3.0

Customer did not leave a comment.

Christopher Theen 
Rating:
5.0

Customer did not leave a comment.

James Dalton 
Rating:
5.0

Customer did not leave a comment.

SONIA ANDERSON 
Rating:
5.0

Very friendly and helpful staff. I had reserved for the incorrect day, but they had what I needed available and quickly got me on my way. Entire experience was excellent.

John McGowan 
Rating:
5.0

Found no problems. Carter’s UHaul was kind, courteous, professional, outstanding. All paperwork was done decent and in order.

Almeda Johnson 
Rating:
5.0

Customer did not leave a comment.

JASMINE BROWN 
Rating:
5.0

N/A

Sulaiman Bah 
Rating:
3.0

Customer did not leave a comment.

Jose Rivera 
Rating:
5.0

Brakes on the truck needs to be checked,

Sabine Hallums 
Rating:
4.0

Customer did not leave a comment.

TAMACAMONIQUE GRAHAM 
Rating:
4.0

Customer did not leave a comment.

DAVIDSYLVESTER SEAY 
Rating:
5.0

Customer did not leave a comment.

Tamas Judson 
Rating:
5.0

Customer did not leave a comment.

Brian Boersma 
Rating:
4.0

Customer did not leave a comment.

WILLIAMMELVIN DRUMGOLD 
Rating:
5.0

None at this time

Brian Clark 
Rating:
5.0

Agent was fast, courteous--I cannot think of any way to improve.

Rick Trumbo 
Rating:
5.0

Great customer service and a joy to work with.

marvin smith 
Rating:
5.0

Quick and Professional. What more can you ask for?

Ethan Barden 
Rating:
5.0

Friendly and courteous service!

RONALDL CUNNINGHAM 
Rating:
5.0

Customer did not leave a comment.

Charles Mayer 
Rating:
5.0

Professional and efficient service

JERRON GREENE 
Rating:
5.0

Nothing needs improvement. This location makes you feel like family. Their customer service is excellent.

DENICIA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Trovone Martin 
Rating:
5.0

Customer did not leave a comment.

PAMELA BROOKMAN 
Rating:
5.0

No improvement needs to be done. My experience was excellent.

DAVID PEARCE 
Rating:
5.0

Customer did not leave a comment.

Deborah Edwards 
Rating:
5.0

Customer did not leave a comment.

Michael Guyette 
Rating:
5.0

Customer did not leave a comment.

Sean Collins 
Rating:
5.0

Customer did not leave a comment.

Randy Gunn 
Rating:
3.0

Customer did not leave a comment.

DEBORAPERKINS CARMON 
Rating:
5.0

Mr. Carter and his team are always customers driven and assistance above exception. You meed a rental truck this is the place to rent. Of the survey would have six (6) starts I will give it to them. # Faith, Determination and Leadership 👊🏼

Eduardo Velez 
Rating:
5.0

The Carter’s family are highly customer service oriented and always have smile for all their clients.

Eduardo Velez 
Rating:
5.0

I would like to know what I was charged. Would be nice.......

Randy Gunn 
Rating:
5.0

Customer did not leave a comment.

Patrick Walto 
Rating:
5.0

Customer did not leave a comment.

Robert Hadfield 
Rating:
3.0

I dropped it off when they were closed. however I received a call from UHAUL that told me to drop it somewhere else after I already turned in the key in the drop box. The lady on the phone kept claiming the location I dropped it off at was full but drop off the van there was only 2 other vehicles there. I set up this drop off point at my pick up location. I not sure why There is confusion. anyway all went well.

CHRISTOPHERALLEN WILSON 
Rating:
5.0

Customer did not leave a comment.

Sarah Braunbeck 
Rating:
5.0

Carters Power Equipment customer service is second to none. They are polite, respectful, professional, and kind. Grateful we choose their location to reserve and pick up our U-Haul Truck. If you need a great U-Haul truck and rental experience, go to Carter's Power Equipment in Chester, VA. Best regards and thank you! ~

alan pomaville 
Rating:
4.0

Customer did not leave a comment.

John Palmer 
Rating:
4.0

Customer did not leave a comment.

Stephen DeLorenzo 
Rating:
4.0

Customer service was excellent! Thank you! 😊

Patrick Arevalo 
Rating:
5.0

the owner at this site is so friendly and accommodating. Appreciate his business location & clean equipment!

Boulevard Flower Gardens 
Rating:
5.0

Nothing. I was very pleased with my experience. My truck was ready when I got to the office and the process was fast.

Shannon Northern 
Rating:
5.0

Customer did not leave a comment.

Takia Jones 
No reviews have been submitted for this location.

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