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David D
Customer Reviews for Carters Country Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is a country location that doubles as a store. Extremely nice person met me at the door and we talked for a few minutes. I did have to drive 25 minutes out of the way to get here but it was a nice drive and it looks like he serves his community with pride
David MNo issues with the service or location. I do have vehicle concerns.
Richard LTrailer leaks in rain things got wet while in the trailer I rented
SAMUEL RLower prices and not charge for return make sure country uhaul stations have employees at work
jonathan kEasy to work with and equipment needed was available
Patrick DMilton was very friendly and went the extra mile for me and my family. I really appreciate his willingness to help me with the trailer.
Eli KMr. Carter was very welcoming and made the drop off very easy. Nothing needed for this location to make it better!
JAMES KThanks a bunch for everything! Will definitely be coming back for more business when I need!
Ryan BDealer was very nice.
James MGood place to drop off the vehicle.
Richard WI had a very good experience with this rental. The attendant was courteous and helpful. Thank you
mark wThe check engine light came on 2 miles after picking up the truck, the steering was also loose. Also there was a smaller box truck on the yard close in size to the 10 ft I had requested but the only thing that came up was 20 ft at this location as an alternate vehicle. I don't know if the point is to get more money but it should show all the vehicles on the yard so that you can make the best decision. I do love that it is a 24 hour rental where you can order and pickup through your phone. Unfortunately if it is your first time you might want to run through the process before getting there and having to stand outside waiting for it to connect for someone to authorize your approval. No fun standing in the dark doing the process. All in all I would use this service again beside it was a God send since it was the only available on a Saturday after 4pm.
Brandi RThe owner fixed the tow chains added missing chains and the trailer needed two new tires, two will not pass state inspection, but I had to tow that day! I oiled the strap ratchets being they were so rusty they wouldn't work properly.
mitchell dWhat is the equipment that I wanted but was substituted an upgrade equipment is hard to find
milton cThe location was extremely shabby with very little indoor lighting. A very rural setting that was very rundown.
james dLocal location was amazing, corporate office not so much.
Vincenzo LThe guy who runs the place, Milton it's a really cool guy. He goes above and beyond to make sure everything's right
teven fNone at this time.
Paula PEasy checkout, very friendly people
VAUGHN RWhen I placed my order, I ordered a king and queen mattress protector in my order. From everything I can see, when my pick up location was changed to here from the downtown Norfolk location (which added 1.5 hours one way from my initial pickup location, totalling a 3 hour round trip to pick up my truck) the Carter's U-Haul intentionally dropped the mattress protectors off my contract. They then charged me separately at 3x the rate for what the U-Haul website charges.
Wesley WI made the drop off late. So it was dark and I couldn't see the drop box.
Richard WHave vehicles and trailers that work properly. The guy took the fuse for the truck horn and made it for the trailer break lights. I had to drive from Virginia to Florida with no horn and no night time running lights on the trailer. On top of that, the trucks breaks was going out and the ABS light came on as I was driving down the highway and not pushing on the breaks.
Jack BEasy transaction Business owner very knowledgeable and helpful went out of his way throughout the entire process at the front end and end to make sure everything was a successful experience
George KEverything was as I expected it to be .
lisa eMore organization.
Shelby S1. We had made a reservation at a local location and U-Haul changed it WITHOUT OUR PERMISSION 2. It was an hour away from us so we had to drive TWO ADDITIONAL HOURS 3. We found out the morning of so otw we changed it to a 20’ since that location showed it had one 4. Once at this new location we were informed it was not a location with a 20’ 5. On top of this they changed the reservation in their system AGAIN TO ANOTHER PLACE 6. We were had to use our mileage for that extra driving 7. We at no time we’re apologized to or offered a discount 8. We will be needing another truck on Thursday the 26th and I certainly hope we are offered either a free rental or HUGE DISCOUNT. 9. The check engine light was on so that was concerning! 10. The location had smoking inside premises so stunk!
TIMOTHY PHave more trucks available to rent
milton cVery helpful staff.
KEITHRANDALL KTruck ran well and got great gas mileage.
mary sNothing to improve, Milton and his son were very Friendly and gave us Great and Professional Service!
Lisa DGiven the time of year it is, you take what you can, especially when you live in a military town. Reserve early!!!!!!! I actually got a better rate when all was said done!
GERALDOBRIEN SI should not have had to pass a UHaul location to get to the one assigned. The drop off location was a joke. It was nothing more than a junk store with a UHaul sign out front.
FRANKLIN EThe gentleman that works there will go above and beyond the Call of Duty to make sure that his customers are well taken care of
milton cReturned truck to a location in proximity of my home.
JAMIE GNo improvement needed!
Shelia AOrginally when I reserved the truck all was fine, until I found out the reservation had been canceled for what reason I never found out unless it had to do with the location I was to pick up at was closed down and wouldn't be open f ou r another month. Then I was told to pick up the truck from one location an hour from my house the pick up the 6x12 trailer at another location and th had was choice #1 choice #2 was I could go elsewhere some a rental truck that was told to me by one of your customer service reps. But then a light from a gentleman from Hobbsville went above and beyond to get both truck and trailer at the same location 10 minutes from our house. He was kind and patient we had delays in our closing fire our house and sometimes when people move its stressful but when you can get a little understanding from a person that doesn't know you it helps...it really helps. So my opinion is your call center people need to be more empathetic this is real life moves and sometimes when people are nice it goes along ways especially when its expected from a large company that's been in business as long as Uhaul.
Laura BCarters country corner was excellent to deal with and extremely helpful !
Perry bYou can't list this as 24hour return No to poor cell service. I got to enter the photo verification in the app and lost a already week signal. No WiFi found. I called the help number after leaving to a location with a better signal, 12 minutes. I got someone who gave us another number for help.
John LVery rural. The gentleman unhooked the equipment and removed it for me. Was very friendly and welcoming.
STEPHANIELOUISE SSo nice to find and have open on A Sunday for a emergent rent
john pA very pleasant experience I don't think there’s any way to improve on this car trailer rental.
Phillip EThis was not my preferred pickup location. The equipment I needed was not at my preferred location and I was redirected to Hobbsville. It was a little out of my way to get the equipment. The man that helped me was pleasant.
John HThey're over priced for the use of several hrs.
karen hBe open 24 hours !!
veronica jThis place was awesome
susan jNo problems.
Earl RMake sure the road tires are in tune with traction!!!
annie wNorman was wonderful! He called to confirm when we were coming, ready to go when we got there. He was very helpful and kind.
Michael BInclude a Dollie with larger trucks.
leroy wGentlemen working at this location are very professional and kind.
Kevin TAbsolutely nothing!
earnest cWhen I placed my order for a 10' U-Haul i was to pick it up in Hertford, NC. The Hertford dealer did not have the truck and located it in Hobbsville, NC: 30 miles away. We had to drive an additional 60 miles to obtain the truck and do it in record time since closing time was rapidly approaching. Carter Corners did send me voice mails, which I missed, and did stay open until we arrived. I wish U-Haul had so advised me when U-Haul knew the truck would not be in Hertford but rather Hobbsville. Carter Corners personnel did add free mileage to our contract in light of the extra distance we had not planned upon. Kudoos to them.
Stephen HVERY KNOWLEDGEABLE HELPFUL PEOPLE THERE
milton c