Customer Reviews for CARS Bike Shop
(U-Haul Neighborhood Dealer)

177 comentarios

2661 CR I   Mounds View, MN 55112

(763) 784-7729

Horarios de la ubicación

  • Lun.: 10 a. m. - 8 p. m.
  • Mar. - mié.: 10 a. m. - 6 p. m.
  • Jue. - vie.: 10 a. m. - 8 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(763) 784-7729

2661 CR I
Mounds View, MN 55112

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 10 a. m. - 8 p. m.
  • Mar. - mié.: 10 a. m. - 6 p. m.
  • Jue. - vie.: 10 a. m. - 8 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ryce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ciprian Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff P. 
Clasificación:
4.0

El cliente no dejó un comentario.

George B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily C. 
Clasificación:
5.0

The location was great. Unfortunately U Haul did not follow through with their guarantee of getting me my reserved equipment at the location I originally sent. Extremely disappointed in their lacking ability to provide what they promised. I ended up driving out of my way and paying more in mileage because of their lack of preparedness. This had nothing to do with the Mounds View location, and instead with the original Blaine Location and U Haul as a company. I would hesitate to contract my companies services with them in the future seeing this is how they treat people when trying to simply move a home.

Eugene F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L. 
Clasificación:
3.0

The store did not open on time as posted. Customers have to wait for the store to open. Also, the person that open the store did not know how to rent out U-Haul equipments. I believe all staff should be trained on the U-Haul rental process and not relying on one person.

Chong X. 
Clasificación:
5.0

El cliente no dejó un comentario.

george A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Choua X. 
Clasificación:
5.0

I was very appreciative of the entire rental process! Service was wonderful and the trailer did everything I needed it to do. Thanks very much!

mike L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryce B. 
Clasificación:
4.0

Make the online checkin more streamlined. It took us 30 minutes to get our Uhaul.

Jerome P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S. 
Clasificación:
3.0

I rented a 10' truck to move a few things 60 miles. When I returned the truck I put 5 gallons of gas in it bringing it past where the gauge was when I picked it up. The man helping us outside did not offer to get us a receipt, just said that's good leave it there. When I was emailed the receipt later in the day he added two more gallons of gas saying it had not been returned with adequate gas. This made me angry and disappointed as I put more gas than I should have as it was. Only $8+ dollars more but it is the principal. I won't go back!

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane J. 
Clasificación:
5.0

easy ck in; easy return, friendly personable staff

Dan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antwan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobbi V. 
Clasificación:
1.0

I had an appointment at 10 o'clock I got there quarter after 10 was hard to fine and then they were locked up there were no cars in the parking lot the lights were off the doors were locked and I had to try to left tongue by myself which was extremely heavy it took me five times before I got it up there

micheal S. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

Have used this location several times. Excellent custom service!!!!

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
3.0

El cliente no dejó un comentario.

DUNCAN M. 
Clasificación:
5.0

It was a great experience! We just needed to move some things in an enclosed trailer… items related to our Christmas services at our church. Your trailer was perfect. The rental was close by, there was friendly service, the price was very fair, and the equipment worked out great!. So good in every way!! Thanks!

TIMOTHY P. 
Clasificación:
2.0

We returned the truck within 2 hours and even handed the keys off. they started charging me late fees the next morning insisting I didnt return it.

ALISSANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lei Y. 
Clasificación:
5.0

Nothing. Great experience, convenient location, lots of room to access the trailer, good equipment, effortless return

WILLIAM D. 
Clasificación:
1.0

The only employee at the location was 10 minutes late to arrive and then took an additional 5 minutes to unlock and disarm the location. The truck was rented with only a quarter tank of gas. The mileage policy was unclear. I was under the impression that the rate included up to 50 miles, but was charged for a mere 16 total miles. Unsatisfied customer.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALAN N. 
Clasificación:
5.0

Very helpful.

LeRoy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean A. 
Clasificación:
5.0

The staff was very friendly, helpful and even flexible when I needed to change the day and time. I would highly recommend these guys! ¡Gracias!

MARK M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
2.0

Unorganized and slow. Failed to provide app checkout requested. Causing significant delay on moving day as we had to wait for store to open. Then, worker preps the wrong size truck until we told him to change.

BRUCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ardejon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
3.0

Clearly a secondary line of the bike shops business. Waited 15 minutes to get waited on and helped.

CLIFF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg S. 
Clasificación:
3.0

Very slow service

Sue D. 
Clasificación:
5.0

Super experience. Would definitely come back to this location when I need a U Haul

MARK G. 
Clasificación:
5.0

Excellent customer relations

THOMAS S. 
Clasificación:
5.0

Gracias.

Tushar N. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARRY B. 
Clasificación:
5.0

Always a pleasure dealing with Bruce.

DEBORAH W. 
Clasificación:
2.0

I have paper work showing that I rented a trailer for one 24 hour period. I've been charged for 2 days, even though the trailer was returned to this site, Cars Bike Shop, within 23 hours. My call to them, got the response that “they'll look into the charges”???? All my emails and my receipt show the actual charges! GET THIS STRAIGHTENED OUT!!!

FREDERICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gay R. 
Clasificación:
5.0

The uhaul.com experience was a nightmare. I setup my account in advance and when I showed up to pick up the truck - after an unexpected delay on my end of approximately 1 hour - it took multiple calls to the 1-800 number to get the truck released to me. Very frustrating!

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAAD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCUS W. 
Clasificación:
5.0

The guy helped me was very nice and very patient as i kinda was rude but he seemed to have alot of paitients with me.

Leslie Y. 
Clasificación:
5.0

Bruce is great. Master of customer service.

GABRIEL L. 
Clasificación:
5.0

Bruce is the best.

Andrew J. 
Clasificación:
5.0

Everything went smoothly

IRWIN T. 
Clasificación:
5.0

Very friendly and easy to work with!

STEPHEN C. 
Clasificación:
3.0

Overall acceptable rental experience, however there are two areas of improvement. The first improvement is not to change pickup locations because the new location was farther away than the agreed to location provided online by the U-Haul website. The second improvement is associated with the billing process. Charges processed on my credit card at the time of pickup were higher than provided online. The charges were eventually corrected, but it took time and energy to resolve the error.

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANJAYKUMAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN P. 
Clasificación:
5.0

Excellent customer service

JANICE U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blake M. 
Clasificación:
5.0

Nothing - everything went smoothly and easily. Very helpful. Thank You!

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard David S. 
Clasificación:
5.0

Great customer service. Truck was clean and organized. Thank you for making my move easy and affordable, U Haul!

Jeanine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAJMA T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Natasha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
4.0

Lower price per mile

Sheri P. 
Clasificación:
3.0

Pick up took a long time.

Michael C. 
Clasificación:
5.0

The process was very quick and easy. The employees were great too work with and very friendly.

Janelle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory E. 
Clasificación:
1.0

Truck I wanted wasn't available at the near by location. I drove extra miles to pick it up and was promised a $25 credit at drop off that did not happen. U-haul should maybe offer to drive the available truck to the customer's preferred pick up/drop off location. 22 extra miles at $1.19/mile. Shameful, U-haul.

Duane S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
3.0

I reserved a truck at 7am at one location, and a representative called to confirm at a different location that worked for me. On the morning of pickup, I went to the cars bike shop location and it did not open until 10. After getting through to a UHaul representative at 730 am, I was told it was changed to mobile pick up. I was not informed of this at any time prior. My Uhaul account did not say this was a mobile pickup and I could not start the process. I was transferred and put on hold again until 745 when the next representative made a change on my account so that I could begin the mobile pick up. I was not able to get the equipment until 8am. We ended up having to unload in the rain. To improve for the next customer, you should make people aware before hand that it will be a mobile pick up and verify that their account and reservation reflects that.

Madelyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen H. 
Clasificación:
5.0

Great guys. Great service

Peter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer K. 
Clasificación:
2.0

Having the prices be exact online would be great. Do not like coming in being told I only have to pay $100 upfront and pay the rest after. Instead I ended up paying 247 for a one way? Why is a one way more expensive then bringing it back? Disappointed with price considering I have worked with movers who charger way less and do all the labor.

Cayla N. 
No se han enviado comentarios para esta ubicación.

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