The guy lied about it being on half a tank of gas when actually it wasn't then he double dipped on my card saying that I went over 35 miles and when I told him I only went to pick up the furniture, dropped it off to new location then drove it back to the company with more than a half a tank of gas and when I called the guy about it he was very argumentative and then he hung up in my face and never refunded the extra money they took out of my account.Alicia G.
Customer Reviews for Carolyns Tires
(U-Haul Neighborhood Dealer)
Forestdale, AL 35214
Servicios en esta ubicación:
- Mon–Fri9 a. m. - 5 p. m.
- Sábado9 a. m. - 4 p. m.
- 12/24/2022 - 12/25/2022: cerrado
- 12/31/2022 - 1/1/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Aretha K.
Gentlemen that assisted with rental process were polite. Location was an old tire store...not very clean.Gary F.
El cliente no dejó un comentario.nebrazy A.
El cliente no dejó un comentario.Ashlie J.
El cliente no dejó un comentario.Derrick W.
Everyone was nice and they took the time to make my reservation to make sure we appreciate all your help Thanks 😊😊Issac A.
El cliente no dejó un comentario.GENISE B.
El cliente no dejó un comentario.Barbara M.
El cliente no dejó un comentario.Barbara M.
El cliente no dejó un comentario.Carol P.
El cliente no dejó un comentario.Lorine G.
El cliente no dejó un comentario.Lisa H.
El cliente no dejó un comentario.Dawna K.
Reduce per mileage rateGeneva W.
Reserved in town truck but the afternoon prior they called and said my truck was a town over . So I was charged more due to mileage. The location they sent me to looked fresh out of Texas chainsaw massacre. Never again will I use them. Customer service was an absolute joke. No help what so ever !!Michele P.
El cliente no dejó un comentario.Ladarrius S.
El cliente no dejó un comentario.Laketra M.
The location was fine. Uhaul customer service was the issue.Nathan H.
All was good and easy to use app helps.Ray S.
El cliente no dejó un comentario.Sarah P.
El cliente no dejó un comentario.Eric B.
Original drop off location was not open at 9am as advertised and I could not leave a message because the mail box was full. I tried four other location in the area before finding one that would take the dolly.John M.
Great customer service.jonathan H.
El cliente no dejó un comentario.Kenneth M.
I was not allowed to rent an auto transport because the "area manager" was coming to pick the one at this location up. So I had to drive 30 minutes out of the way to pick one up. When I returned my rental the auto transport was still there. I had already been inconvenienced due to the website sending me to someone's house instead of an actual uhaul site. The gentleman that rented the truck was fantastic and empathetic to my experience. But the whole ordeal threw my day 2 hours off schedule. It was a bad situation that feels like could have largely been avoided. I checked in prior to my arrival and uhaul still cost me valuable time while charging me full price.Charles L.
El cliente no dejó un comentario.veronica G.
Our pick up location was moved to this place the day before. We had a 7:30 am pick up. The store did not open until 8:00 and the employees were 10 minutes late arriving. This was a terrible experience.Andrew T.
The staff person was not very friendly and although it is a tire place, it doesn't take two people to put on two tires. We waited about twenty five to thirty minutes to be helped. There were no apologies or a friendly smile not even when we pulled up. Nor was there acknowledgement of us being there. I had to approach and ask questions.Debra S.
El cliente no dejó un comentario.david W.
El cliente no dejó un comentario.Darryl E.
El cliente no dejó un comentario.naasira B.
None. Although my GPS didn't quite get the pick up location exactly, still found it.Katie W.
El cliente no dejó un comentario.Kyle B.
Don't have pickup setup in Ensley. Unsafe neighborhood.Michael F.
El cliente no dejó un comentario.Gregory P.
El cliente no dejó un comentario.Deborah J.
Easy accessJOHN H.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Rebekah P.
El cliente no dejó un comentario.Eric B.
El cliente no dejó un comentario.Carlton C.
El cliente no dejó un comentario.Brooke E.
The guy was friendly and eager to help.Ashley S.
El cliente no dejó un comentario.melba C.
El cliente no dejó un comentario.HOWARD L.
El cliente no dejó un comentario.Alfonza C.
El cliente no dejó un comentario.mardecial H.
The representative had a very nasty attitude and very unprofessional!!! The transmission kept skipping and I was charged $29.99 for a $19.95 truck, but I needed truck do I took it. Then I googled Map mileage went straight therer came back and brought back truck and it was charged double for miles. Representative got snobbish and walked off. I will never use him again!!! He already had attitude before I got truck, but I needed truck so I looked over hire rudeness!!!Shayla D.
El cliente no dejó un comentario.Evan T.
Clean out the cab and sanitize the truck it smelled like a pack of cigarettes ashes everywhere if o wasn't in a emergency need for the truck i would have found another company to go with.Hyron D.
El cliente no dejó un comentario.Dawn H.
They were kinda rude and made us wait a long time to even acknowledge we were standing thereDIANA B.
El cliente no dejó un comentario.Jeana W.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.cindy T.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.kim W.
Make the place a little more cleaner and smell a little bit better than it smells... ASAP THANK YOU IN ADVANCEdarleen P.
El cliente no dejó un comentario.Nonso O.
Give directions better to find location.Isabelle A.
The young man was great I had a very good experience.erskine T.
The smell in the office was overbearing; I had to stand outside the office or risk feeling nauseous. I had to wait about 15 to get the paperwork started; I drove 4.5 hours to remove 2 storage units within a short period of time and a 4.5 drive back some time was crucial to me. Having another employee would have sped up the check out process but overall it was a good experience.Diane H.
El cliente no dejó un comentario.Michelle J.
El cliente no dejó un comentario.dakota L.
The vechicle was need of a good cleaning and maintenance the check engine light stayed on the whole time and the engine light stayed onBilly S.
El cliente no dejó un comentario.Ruby H.
Extraordinario servicio al clienteLaTurner M.
El cliente no dejó un comentario.Dedria B.
El cliente no dejó un comentario.Jerretta W.
Once Again, Despite the fact that the Location Select to Pick Up the Truck from Didn't Have the 10' Truck, Uhaul Customer Service Allowed me to Get a 15' Truck at No Added Cost . Also, I was contacted by Email dictating the Exact Amount being Refunding To My Debit Card because of the Utility Dolly Not Being Available at that Location ( My Fuel Level Was Ok And I Didn't Exceed My Mileage !!! ).Angela W.
Quick and easy, just the way I like it.Lee H.
I was charged for gas even though we put the right amount in before returning the truck. We have a picture to prove it and they said it was taken from the side so they can't tell. I'm not sure why they think we would not put the correct amount of gas in if we know that the fuel charge could be added and possiblely cost more than putting gas in it. It's at a horrible location as well. We waiting 30 minutes to get the truck because they were working on cars.Amber J.
El cliente no dejó un comentario.KATHY C.
The rental location itself wasnt half bad. I was mostly dissapointed in Uhaul as a whole. My reservation location was moved and I was not given notice the night before like uhaul promises. Instead , my original rental time was 10 AM and I got a call that morning at 8 AM saying that my truck is going to be at another location and I cant pick it up until 2PM.Megan M.
El cliente no dejó un comentario.Everett N.
This location was nasty...afraid to touch anything...filthy...the people working there at the tire business were sketchy looking...Not a good experience... this is my second time for a Uhaul rental that was had a less than optimal beginning...I originally choose a different pickup store but Uhaul changed my site ...Women should not have to go to such distant locations as this last site...sherry N.
Tire was flat when we arrived, but they fixes it.Tod S.
El cliente no dejó un comentario.Austin M.
El cliente no dejó un comentario.Gerri A.
El cliente no dejó un comentario.sinamen N.
El cliente no dejó un comentario.ida J.
El cliente no dejó un comentario.Vickki G.
Keep doing what tour doing don't change a thingJoshua P.
El cliente no dejó un comentario.lannis B.
El cliente no dejó un comentario.PHILLIP K.
He was excellent. Uhaul on 2236 highland ave was the worst experience. But thanks to uhaul on 3rd ave south carwash I was able to find a one way rental.Sharnell A.
Great job! Much appreciated!ROSLYNNE B.
El cliente no dejó un comentario.jeff F.
El cliente no dejó un comentario.STANLEY P.
El cliente no dejó un comentario.william A.
The young man didn't know how to use the machine. Then took my money and couldn't work the computer.latanya B.
El cliente no dejó un comentario.Cynthia C.
El cliente no dejó un comentario.Robert C.
I mapped quest my locations because when I received my receipt it was over the mileage but when calling the business I told them the mileage was off he argued that he was right. I explained I could show him the map quest he hung up phone very rude!!. Will never use this location again!!VALERIE W.
Make sure there are not any maintenance issues before customer's use.Courtney W.
El cliente no dejó un comentario.Precious H.