Love it. Great job
Clayon D
Customer Reviews for Carolina Mini Storage at Eastgate
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful dealer. When reserved truck hadn’t been returned, suggested an alternative with comparable capacity and same rate after checking how the vehicle was to be used. Worked out great!
Brent BEverything was perfect, definitely will use again !!
Johnnie GUhaul is reliable and dependable. Keep doing what you do
elisabeth FThe location was fine. The process of using the app was poor. There was no notification that I needed to refill the gas until after I returned it.
Matt WHave more trucks to choose from
Joyce CHi the assistant was friendly but your app was not operating properly and it took a long time to try to complete your inspection for your property it was long and time consuming and I had the same issue with the return as far as loading the pictures. Please find a better method to check in and out and please make sure your vehicles are serviced properly because the brakes weren't functioning properly which was a major safety issue.
Sadih SKeep doing what you are doing, if it's not broken don't try to fix it.Jim your manager is a 10 !!!
Kenneth SCheck out and return was very quick. Clerk was polite. Truck was just what I needed.
Stephen SThe equipment need to be aligned keep going to the right.
Cassandra BI have rented from this location before and have the service to be excellent. Thank you
Scott WExtremely convenient.
Jana AAsk for Jim. Great service!
Richard CGreat customer service and very nice I will come back to this location next time I need their services. Very satisfied
Ronald HYour most valuable asset is the man behind the desk!
Paul KFriendly service. Very helpful
Thomas CHave a drop box
Anna LThere is no improvement needed
Angie FGreat customer service at this location. I forgot the gentleman's name but was as good his job. It was a pleasure.
melvin sKeep the selection of different size vehicles from van to trucks. This option is very important as far as speed and parking.
Kenneth NBest experience to date! I will return to Jeff for my U-Haul needs.
GARYALAN CNo dolly ! Then got charged for fuel and I put $25in right before I returned it so the truck needs to be in the shop
Kaylan CNice- professional and efficient.
Tony BVery nice gentleman. Truck was ready to go and drop off was easy!
Jennifer CExcellent customer services
KATRINA PThis is not a location specific comment but overall U-Haul comment. I think it should be required that all trucks have a back up camera or 2person operated. There is ZERO visibility when backing up, it’s very dangerous.
Natalie SGood customer relations from the the receptionist
Ayodeji OContinue doing what you’re doing. Very professional.
Erma FNothing. Those guys are great. Used their services more than once.
Gustavo SGood service
Tracy WThere was a lot of damage on the truck and it was dirty on the inside torn seats and just dirty
Shannon EWonderful service!!
Lisa SDid not receive my refund for not using all the time that I rented it for
Lavelle PThe best customer service I have received. He was very knowledgeable and made the entire experience amazing
Vonita SRented me a truck that didn't even get me 3 miles down the road before the tire went flat and then took 6 hours to rectify the situation, causing us to have to delay our trip. And then, charged full price for the rental.
Catherine LDon't charge customers for equipment they didn't rent or use. I was charged for both a utility cart and moving blankets, did not use not break the seal on either item on the truck. I was informed it was an issue with U-Haul. So now I have to spend some of my time to call and fix a problem the guy that rented the truck to us refused to do.
Tomarco LJim was outstanding with flexibility when unexpected emergency occurred.
Tom MHelpful and kind man at check in.
SANDRA IIt took the man 45 minutes to check me in, stopped halfway to argue with another customer who walked in after me about a key. I had to ask him to finish my check in so I could leave. I asked if the two utility dollies and the furniture dolly was in the truck, he said yes and when I checked there was no furniture dolly. I went back inside and he was just like oh yeah we don’t have those. Made my move very hard. The customer service agent I talked to about extending my rental was so nice though!! Great customer service.
BARBARA CExactly as promised. No surprises and so easy to work with.
JEAN FThe owner is very nice and efficient. I would certainly use his rentals again.
AMY CI did the contactless option for renting a moving van. Super easy and much faster then the in person experience I dealt with 10 years ago. Also this place is super easy to get in and out of compared to other locations.
Logan IVery easy and simple instructions for use of the 24/7 pickup option. Would definitely use again. And I would definitely recommend
Victoria R